---
title: MediaVault Reviews
meta_title: 'MediaVault Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how MediaVault works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2025-10-30'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# MediaVault Reviews
**Vendor:** MediaVault  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About MediaVault
MediaVault Plus is a secure, scalable and affordable way to archive, retrieve and review call recordings, emails and chats. Designed as a highly scalable cloud-based solution, MediaVault can grow with you and handle the demands of small and enterprise-level organizations. It integrates with leading cloud-based call center solutions and offers multiple options to save recordings for retrieval and review. Recordings are stored in Amazon’s AWS Simple Storage Service (S3) providing a secure (AES-256 encryption), highly scalable and durable solution.




## MediaVault Reviews
  ### 1. Secure Solution for Call Recording, Chat, Email Storage & Retreaval

**Rating:** 5.0/5.0 stars

**Reviewed by:** Scott T. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 11, 2023

**What do you like best about MediaVault?**

Indexing and recall are best in bread!  Recordings are stored in Amizon's AWS Simple Storage Service (S3) providing a secure (AES-256 encryption) that is highly scalable.

**What do you dislike about MediaVault?**

Nothing of note so far.  Everything works as outlined by the company, which is extremely easy to do business with and caters to their customer needs.

**What problems is MediaVault solving and how is that benefiting you?**

I am able to easily recall messages as well as other media transactions for review.  The user interface is simple and powerful enough to search hundreds of thousands of records quickly and efficiently.



- [View MediaVault pricing details and edition comparison](https://www.g2.com/products/mediavault/reviews?filters%5Bnps_score%5D%5B%5D=5&section=pricing&secure%5Bexpires_at%5D=2026-08-13+23%3A35%3A34+-0500&secure%5Bsession_id%5D=eaba188a-589d-4e00-add0-1736d9d0e540&secure%5Btoken%5D=c79d9577d649e8796c6c0d73220036d7f76a5b4934677e202829f8c96d7d43f0&format=llm_user)

## MediaVault Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Engagement**
- Feedback
- Dashboards
- Training
- Activity Dashboard

**Performance**
- Third-Party Integrations
- Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Call Routing
- Generative AI

**Additional Functionality**
- Customer Journey Mapping
- Employee Coaching Tools
- Queue Management
- Sentiment Analysis
- Call Monitoring
- Quality Management
- Customer Surveys
- Agent Interface
- Knowledge Base Management
- Collaboration Tools
- Leaderboards
- Employee Reward Programs
- Workforce Management
- Reporting/Analytics
- Customer Experience Management
- Predictive Dialer
- Video Conferencing
- Multi-Channel Communication
- KPI Monitoring
- AI Copilot
- Feedback Management
- IVR
- Contact Management
- Multiple Scoring Models
- Real-Time Updates
- Interaction Tracking
- Call Recording
- AI/Machine Learning
- Screen Recording
- Workflow Automation

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