The support team is friendly and available. The face recognition is helpful, especially for large events with hundreds of attendees. Migrating content via the Box connector is seamless. Review collected by and hosted on G2.com.

When it comes to browsing assets, Mediavalet's UI leaves a lot to be desired. There is limited ability to customize the interface in order to quickly navigate to where you want to go. The Javascript-based UI also limits a user's ability to navigate backward to the same view/parameters that they came from. The search function leaves a lot to be desired as well--it does a good job searching through all available information but it is very bad at refining said information. Not all attributes/categories are able to be segmented using boolean operators, which means that you cannot easily filter out assets you aren't looking for. Once you have identified an asset, there is limited ability to customize the UI for the selected image, so you are often looking at a lot of attributes you don't need before finding the ones you do. Attributes like "Creation date" and "Location" do not come with the system so you can create custom attributes, however because they are custom attributes you cannot manipulate them the way you might in other systems (e.g. you cannot sort a set of assets by creation date, and Location is a text field that works like a keyword instead of a geographic location). Bulk updating information is also difficult. MV recently rolled out metadata templates for upLOADING but you cannot use them for UPDATING. Finally, the face recognition is useful only to a point. If someone is not identified by the face recognition tool, there is no way to manually associate that photo with that person's other photos. (So if someone is at the edge of a large group, for example, and their face is distorted by the lens, there is no way for their picture to show up when you select them in the "People" tab.) You can identify them using keywords but when you search you will have to search both AI-identified people and keywords. As of right now, you cannot export this information either. So if you wanted an easy way to get a list of everyone who is pictured and identified in a certain category, you are out of luck. It is a frustrating system that I would not recommend to anyone. Review collected by and hosted on G2.com.

I like the ease of using MediaValet. It's very intuitive, and the screens basically walk you through the process of uploading your information and files. I had no issues getting everything input on my first try. It makes it very easy to get the information and the specific files loaded quickly, efficiently, and in real time to our vendor. When inputting course content with additional supporting files, MediaValet ensures the entire process is simple, and typically all of the information is loaded and visible in minutes. The initial setup was very easy, as I created my account, logged in, and had the content input in very little time. Plus, I appreciate its current design and ease of use. Review collected by and hosted on G2.com.

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What I like best about MediaValet is how intuitive and efficient it is for managing our team's digital assets. The powerful search and tagging features let us find any brand image or marketing file in seconds, which saves us a lot of time every week. The platform also supports easy sharing and collaboration, making it simple for cross-functional teams to access approved assets and stay aligned. The drag-and-drop interface and organized folder structure have greatly improved our workflow and brand consistency across projects. Review collected by and hosted on G2.com.

While MediaValet works very well for our team, one small area for improvement would be the initial onboarding process for new users. It would be helpful to have more guided tutorials or in-app tips for less tech-savvy team members to get started faster. Other than that, we haven’t encountered any major issues, and the platform has met all our core needs effectively. Review collected by and hosted on G2.com.

MediaValet is good in how flexible it is regarding metadata and user management. As an admin, I have a lot of control over what data is stored with each asset and the different roles I can assign users to. As a user, I love the recent improvements and feature additions to the search function, in particular the smart search feature. I appreciate some of the design of the recently updated user interface, it's a great improvement. Also, the customer support has been very good aside from a few blips. Review collected by and hosted on G2.com.

I'm a bit conflicted with MediaValet. On the one hand, I see a lot of improvements and features being added to the software, but on the other hand, few of the features are useful to us, and/or they feel half-baked. About a year ago, they had a major UX overhaul, but only for most of the pages. There are a lot of different options for attributes you can add to be helpful, but they're buried at the bottom of the second page of the details screen, with no way to make them more visible. They added the ability to make restricted categories that only some user groups can upload assets to, but they don't have a way to restrict groups from editing or deleting assets from those categories, so there's no way to protect the assets while keeping them visible. They boast how it can integrate with many, many different applications, but when we tried out two of the integrations, it was inconsistent to connect to and difficult for the end-users to use (we ended up not using any integrations afterwards. You can theoretically keep a master copy of a photo and just download renditions, but they take a while to process, then you have to go to a separate page to download it, and then it's in a zip file even if it's one image. It's almost frustrating being able to see how so many of the features could be extremely useful, but fall short in one way or another. Review collected by and hosted on G2.com.

I really like the gallery and link function on MediaValet. It allows us to pull lots of photos into one album and send them directly to our partners when they're requested. It's much easier than pulling them from our drive. I also appreciate that MediaValet makes it easier to find photos and digital assets, as it's simpler than storing them on my computer, and I can easily use keywords for searches. Sharing photos with others is much easier now, using links and creating galleries instead of sending each photo via email. Additionally, I found it quite easy to upload our own photos, ensuring they are tagged and usable after some team training. Review collected by and hosted on G2.com.

I have found that if I wanted to use the reverse search function, it's not quite as robust as I'd like. And then, obviously, if there's a specific keyword that you're using , and photos aren't tagged with that keyword, it doesn't pull what you need it to. It would be great if there was a function that made suggestions that might fit with the keyword you're using. Review collected by and hosted on G2.com.

best thing is it being cloud-based, so not only is it accessible to all users on multiple devices, but it loads images very quickly - something we couldn't get with relying on Windows Explorer to view images on our network. The support has been great, although the time difference means we often can't get a live meeting available til afternoon our time. Review collected by and hosted on G2.com.

While the search is very granular, there are sometimes things we'd like to exclude from the search (e.g., reading the fine print on screens in the background versus the main subject of the image). Review collected by and hosted on G2.com.

The biggest upside to using MediaValet is how many files I can store and how easy it is to download them when I need to. The software is simple and straightforward, and its performance has been solid. It has never failed on me. Support and onboarding have also been great, mainly because they’re barely needed thanks to the simplistic design. I've integrated it to my computer simply by easily downloading everything that I could ever need in different file formats. The training time to learn how to navigate it is virtually 0 hours. I haven't used the AI or intellegence features as of yet, so I can not give feedback on that part. I will, however, look forward to using those features in the future. Overall, the ROI feels reasonable because it solves the problem of integrating different teams’ assets. Review collected by and hosted on G2.com.

It would be helpful if the software can edit images and video within the software to relieve the need of doing that elsewhere. Other than that, it works fine. Review collected by and hosted on G2.com.

I like that Media Valet has an easy-to-use interface and allows team members to create their own folders and portfolios of images that are important to them, while still being able to access other users’ folders and portfolios as needed. It’s easy to organize everything and quickly find what you need. Quick downloads are my best friend, and I can get what I need without having to search - especially by tagging photos by venue or group. It is easy to learn without extensive training, and help has been useful for any questions. While I do not formally use any integrations, the links are useful in providing portfolios of images to clients without sending a million attachments. Review collected by and hosted on G2.com.

I am typically not a fan of AI, but I do enjoy being able to type in "columns" and getting images of exactly what I'm looking for. This cuts down on so much time, especially when you are sitting next to someone who wants to see the image you are looking for. Review collected by and hosted on G2.com.

I like that there are ways to connect MediaValet to InDesign so that I can easily pull assets into items that I'm designing for marketing purposes. It helps by not having to download images to my desktop or OneDrive and then import them because we use connectors. I'm able to just open those files directly from the MediaValet connector, which saves me multiple steps in the process. Review collected by and hosted on G2.com.

I wish that the InDesign connector was part of the MediaValet program and that I didn't have to do that through CI Hub. I also wish that changing the file structure, particularly the naming conventions in MediaValet, were a more straightforward process and didn't involve as many steps. Review collected by and hosted on G2.com.

The thing I like the most is the capability to separate and find files through folders and categories, and even keywords. Also, I really appreciate the multiple download sizes to choose from a single image. Review collected by and hosted on G2.com.

Nothing really stands out, the new MediaValet version is mostly on point overall. Review collected by and hosted on G2.com.