Medallia Reviews & Product Details

Una buena interfaz, facilidad de uso, alto rendimiento, rapidez, sencillez y practicidad son algunas de las principales características que posee Medallia que para mí la catalogan como el principal software de opiniones, el hecho de que mis clientes puedan dar su opinión acerca de su experiencia durante la estadía en nuestro hotel resulta algo valioso, ya que me permite mejorar a futuro todos aquellos pequeños detalles que nos indican, el sistema de calificaciones que posee es bastante preciso y seguro, por lo que no tengo ninguna duda de que la calificación que se muestra allí es 100% objetiva en función de los datos recopilados por el cliente, el hecho de que posea la opción para generar reportes e informes con todos los datos obtenidos también resulta ser un gran punto a su favor. Review collected by and hosted on G2.com.

La opción para generar reportes e informes puede ser mejorada para que muestre la información de una forma más completa, sin mencionar que su alto costo también resulta ser algo bastante negativo ya que no siempre tenemos la certeza de que podamos utilizar a la perfección. Review collected by and hosted on G2.com.

Handles large customer data sets

Robust backend

Amazingly intuitive design Review collected by and hosted on G2.com.

Difficult to configure on our own.. Needs a specialist to do that.. Review collected by and hosted on G2.com.

I am thrilled that surveys are automatically categorized by the associate who performed the transaction, as it gives management the ability to recognize individual employees who perform outstanding customer service. Review collected by and hosted on G2.com.

There appears to be a severe lack of transparency shown to the customer as they interact with the survey, especially regarding what it is that they are reviewing and how the numerical rating translates. This has resulted in numerous surveys marked as “detractors” despite glowing reviews and the exceedingly frustrating situation in which a customer bases their review on a previous poor experience that has nothing to do with the one they are meant to be reviewing, and the scathing review is permanently attached to the wrong associate and is reflected in their totals and averages. Review collected by and hosted on G2.com.

automated systems and integrated with our Salesforce platform Review collected by and hosted on G2.com.

not easily customizable to our specific needs. changes require help and time Review collected by and hosted on G2.com.

I really like the account level or contract level campaigns I can customize and track. I like the fact that you can get near real-time notifications as folks respond. The survey questions for wins/losses are very applicable for gleening information that can be used in the next pursuit Review collected by and hosted on G2.com.

I did not like that you need a minimum sample of 20 responses in order to build out a model; for certain customers that you don't have a relationship with or just trying new pursuits there should be a flag so that the scoring is recalibrated for those types of pursuits. Review collected by and hosted on G2.com.

It has many functionalities and its lots of enhancements like text analytics, connection to other databases and API Review collected by and hosted on G2.com.

Its very complex to configure. To the point you need java script codiing and roles addition is complex Review collected by and hosted on G2.com.

We use this on a daily basis to track reviews and to reward people who contribute to success and to take care of any issues that arise in a timely manner Review collected by and hosted on G2.com.

Nothing this is perfect for what we need it to be

Faster response times Review collected by and hosted on G2.com.

Responsibility. Innovativeness. Reliability. Review collected by and hosted on G2.com.

I really appreciate the efforts of Medallia Team. There is no problem. Review collected by and hosted on G2.com.

The dashboard giving insights of NPS scores across product portfolio and trends is amazing. Review collected by and hosted on G2.com.

The User internface is bit confusion, just in the begining but once you start using it, you get a hang of it. Review collected by and hosted on G2.com.

The interface was very easy to use and had a good navigation panel that allowed for easy selection. Review collected by and hosted on G2.com.

Some of the names that Medallia names are confusing, and the NPS score is calculated differently. Review collected by and hosted on G2.com.

In my personal experience, I find the Dashboards showing NPS results across our Digital Client Journey are very powerful. I love being able to drill down into specific responses from any of the reporting views. The Medallia team is responsive and offers thoughtful dialogue on how to best solution any of the needs we bring to the table. Review collected by and hosted on G2.com.

Some of our initial surveys had limited ability to adjust over time. Based on Medallia's recent acquisitions and development, there is much more customization available for our newer survey programs. Review collected by and hosted on G2.com.

It brings all of your customer reviews into one place. Review collected by and hosted on G2.com.

You can't "save" your place when you exit out and come back. Review collected by and hosted on G2.com.

I like how simple and easy it is for customers to use. Review collected by and hosted on G2.com.

We are not able to search for tickets by store number and i would like to see that option. Review collected by and hosted on G2.com.

The amazing analytics behind every thing. Review collected by and hosted on G2.com.

The lack of seperation between stores. Review collected by and hosted on G2.com.

Keep clear vision on how to create competitive advantage through #CX Review collected by and hosted on G2.com.

Beef up more the robustness of Medallia's new offering (some examples and cases look too theoretical) Review collected by and hosted on G2.com.

The way i can get client feedback in real time. I can also see the evolution of my NPS and take desicions Review collected by and hosted on G2.com.

Actually there is nothing i dislike, it is a good tool Review collected by and hosted on G2.com.

I like that the surveys give customers multiple categories to leave feedback in. Review collected by and hosted on G2.com.

The website doesn't always work, sometimes it is unable to find the server. I wish there was a mobile application. Review collected by and hosted on G2.com.

The real-time access to all customer feedback in addition to every level of the organization being able to access feedback from every customer. Review collected by and hosted on G2.com.

There is nothing to dislike about this product. Review collected by and hosted on G2.com.

The ease of navigating and understanding where to find items Review collected by and hosted on G2.com.

There is nothing I do not like and nothing needs to be changed. Review collected by and hosted on G2.com.

I am new to my Client Advocate role within IBM and new to Medallia. I'm already impressed by the ease of navigation within the product, and excited about many of the new UIs and features I've seen here at the conference. Review collected by and hosted on G2.com.

Getting access to Medallia within IBM is not easy. This isn't Medallia's fault - but I think we can do a better job of granting access and explaining the different user roles. Review collected by and hosted on G2.com.

I like that medallia makes it easy to see reviews from different websites in one place. Review collected by and hosted on G2.com.

I wish that Medallion provided a little bit more information about the reviewer. Review collected by and hosted on G2.com.

Information on-line and the ease to view specific information using all kind of filters Review collected by and hosted on G2.com.

You can customize a lot of things for your program, but don’t expect to get a positive response on special needs or developments. There is no self-service option making changes slow and difficult. Review collected by and hosted on G2.com.

I love the simplicity of both the mobile an desktop views. They make it quick and easy to parse NPS and verbatim data fast. I also love the ability to quickly drill into data directly from my main dashboard. Review collected by and hosted on G2.com.

Custom views are complex and don't always yield the insights that you're looking for. Review collected by and hosted on G2.com.

The data visualization tools are really slick and easy to understand. In addition, it's much easier to identify CX issues. Review collected by and hosted on G2.com.

Inability to personalize reporting to meet our specific needs. This is primarily due to use cases used when developing a specific feature and us learning that we can't modify certain things. Review collected by and hosted on G2.com.

I love that there is an app allowing you to keep track of surveys as they come in. I can also adjust the settings so I don't get notifications while I'm on vacation. I also like being able to filter by so my different things Review collected by and hosted on G2.com.

I hate that I seem to randomly get logged out of the app and to log back in I have to get the access code from a browser version to get back into the app Review collected by and hosted on G2.com.