--- title: Medallia Video Reviews meta\_title: 'Medallia Video Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 14 reviews by the users' company size, role or industry to find out how Medallia Video works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 14 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Medallia Video Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Medallia Video but has limited features. Are you part of the Medallia Video team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Medallia Video helps the world's best brands and market research agencies work with video feedback at scale by analyzing the data contained within speech, sentiment, emotion, and tone. Our video intelligence platform automatically extracts insights and identifies key themes that take you to meaningful content quickly, so you can tell powerful stories to inspire action and drive change within your organization. * * * Seller [Medallia](https://www.g2.com/sellers/medallia) Discussions [Medallia Video Community](https://www.g2.com/products/medallia-video/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Haitian, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Tagalog, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Chinese (Traditional), Maltese Overview by Madeline Buyers Show More ## Top-Rated Alternatives [ ![UserTesting](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![Respondent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Respondent") Respondent 4.6/5(530) ](https://www.g2.com/products/respondent/reviews) [ ![Forsta](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Forsta") Forsta 4.2/5(335) ](https://www.g2.com/products/forsta/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-video/competitors/alternatives) ## User Insights Average based on 14 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 2/10/2022 "great way to up-sell" 5/5 What do you like best about Medallia Video? Business decisions, ideas on returns on investments. Review collected by and hosted on G2.com. What do you dislike about Medallia Video? Overall, it has been a very good experience. Review collected by and hosted on G2.com. What problems is Medallia Video solving and how is that benefiting you? reducing churn, straight forward returns Review collected by and hosted on G2.com. Show More 7/24/2024 Validated ReviewerIncentivizedSource: G2 invite ![Abdul B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdul B.") AB Abdul B. Owner Small-Business (50 or fewer emp.) 9/25/2022 "Great" 2.5/5 What do you like best about Medallia Video? Video intelligence best platform. Tells alot about thecudtomer experience and best themes to use. Review collected by and hosted on G2.com. What do you dislike about Medallia Video? I don't think there is any downside. You learn alot from it. Review collected by and hosted on G2.com. What problems is Medallia Video solving and how is that benefiting you? Helps analyzing data in the video speech and best for the market research. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 3/1/2022 "A new and dynamic experience" 4.5/5 What do you like best about Medallia Video? The video intelligence platform of living lens is one of the best things about Living Lens. I also like that the product analyses data from various aspects. For instance, if just one aspect is viewed then any product cannot be successful. However, when you intake various aspects and then subsequently analyse them by keeping in view the different themes, then the product seems unmatchable. The comparison is obviously on the basis of the video intelligence platform Review collected by and hosted on G2.com. What do you dislike about Medallia Video? Not much to dislike in Living Lens product. Everything works just fine as it should be, because it is a state of the art product. However, even the most perfect product cannot be without any flaws so I have a certain suggestion. It might be, just might be improved by covering more aspects of the video analysis. In this way, there can be n doubt about the perfection of the product. Moreover, the theme section could use a sort of an overhaul. This is because there are not as much themes as one would expect from a product of this quality and reputation. So, an increase in the number of themes and the quality of themes may benefit the product in my humble opinion. If this is applied, then I am certain that there will be an increase in the uptake of this product very quickly. Review collected by and hosted on G2.com. What problems is Medallia Video solving and how is that benefiting you? It's like people have nothing to say and want things to get done like this product is some sort of Digital Genie or Gandalf from Lord of the Rings series. In today's time, people who are not productive are ready to be critical for other products. Having LivingLens by my side is something to hang on to. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") EW Verified User in Wholesale Small-Business (50 or fewer emp.) 3/6/2022 "Live in Future" 4.5/5 What do you like best about Medallia Video? One of the best components of the product is the video intelligence platform of the live lens. It's incredible how much data can be analyzed from so many angles. There are some tools with which I am familiar. Obviously, the comparison is based on the video intelligence platform. Review collected by and hosted on G2.com. What do you dislike about Medallia Video? To be honest, there isn't anything to dislike about Living Lens. Everything functions in a state-of-the-art manner. It could be, and probably would be, better if it included more features of the video analysis platform. I'm sure there's room for improvement in the themes section as well. Review collected by and hosted on G2.com. What problems is Medallia Video solving and how is that benefiting you? It's fine to criticise, but there's nothing to really dislike about this product. It is an unreasonable demand to expect everything to be done instantly and without exertion. I'd like to keep LivingLens by my side for the foreseeable future because it is a product that greatly benefits me. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![MUHAMMAD Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MUHAMMAD Z.") MZ MUHAMMAD Z. Account manager Mid-Market (51-1000 emp.) 2/22/2022 "Zaki review" 3.5/5 What do you like best about Medallia Video? The video intelligence platform of living lens. The anlyzing of data from so many aspects. Tools that i'm comfortable with. The comparison is obviously on the basis of the video intelligence platform Review collected by and hosted on G2.com. What do you dislike about Medallia Video? Well there is honestly nothing to dislike. Everything works as its state of the art. It might be, just might be improved by covering more aspects of the video anylyzing. Improvement could be done as well in the themes section i suppose. Review collected by and hosted on G2.com. What problems is Medallia Video solving and how is that benefiting you? Its like people just have nothing to except say and it gets things done for you like digital genie. In today's time who is not productive. Having LivingLens by my side is something to hang on with. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mahad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahad A.") MA Mahad A. Account Manager Mid-Market (51-1000 emp.) 3/1/2022 "An efficient and interactive dive into data analysis with a customer friendly interface." 4.5/5 What do you like best about Medallia Video? As stated before, the customer-friendly interface and comfortable view of the overall platform are second to none. Moreover, the video analysis is just top of the line. Review collected by and hosted on G2.com. What do you dislike about Medallia Video? The overall thematics of the platform can be changed to be a little better, but other than that, the platform is clean and friendly Review collected by and hosted on G2.com. Recommendations to others considering Medallia Video: Just use the platform as a means of extracting information and analyzing data, and it will do it for you. Review collected by and hosted on G2.com. What problems is Medallia Video solving and how is that benefiting you? LivingLens is creating a productive environment by utilizing the power of speech and directly converting it into easily accessible text for the workplace. Thus, the overall business performance of the workplace has improved. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 2/15/2022 "Great service" 5/5 What do you like best about Medallia Video? I love their video intelligence software. And the way their employees engage with customer to fulfill their needs as per their expectations. Review collected by and hosted on G2.com. What do you dislike about Medallia Video? They only provide direct services to businesses they should also focus on end users as well. Review collected by and hosted on G2.com. What problems is Medallia Video solving and how is that benefiting you? Capture, analyze and share consumer insight video in a single platform. Automatically extract meaningful insights, so you can tell powerful stories that inspire better decision-making Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Events Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Events Services") UE Verified User in Events Services Small-Business (50 or fewer emp.) 2/25/2022 "A likely Frienship" 4.5/5 What do you like best about Medallia Video? Emotional analyzing tools to make a positive impact on your customers Review collected by and hosted on G2.com. What do you dislike about Medallia Video? Some functionality hard to use while other do not seem to relate to the actual actions Review collected by and hosted on G2.com. What problems is Medallia Video solving and how is that benefiting you? I have realized severe benefits in the way we market our story telling functionalities behind livinglens Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 2/18/2022 "It's very futuristic." 5/5 What do you like best about Medallia Video? It gives marketeer strong cues to drive brand positioning and other marketing efforts. Review collected by and hosted on G2.com. What do you dislike about Medallia Video? Not sure how it actually captures people emotions. As different people express emotions differently. Some are extremes and some are flat. Review collected by and hosted on G2.com. What problems is Medallia Video solving and how is that benefiting you? These are usually insights related. Where client is looking to gain equity. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Alyssa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alyssa S.") AS Alyssa S. Senior Account Executive Market Research Mid-Market (51-1000 emp.) 10/28/2019 "Living lens review" 4.5/5 What do you like best about Medallia Video? I am extremely impressed with how well the platform transcribes language that is not always easy to decipher in person Review collected by and hosted on G2.com. What do you dislike about Medallia Video? There could be improvements in the editing process. It can definitely be much easier to string videos together with smoother transitions. Review collected by and hosted on G2.com. What problems is Medallia Video solving and how is that benefiting you? Overall, its a great platform that helps us better sort and organize videos that we get through quantitative research. We are able to easily sort through a ton of footage to easily find clips that are helpful for analysis. The only problem is the editing process which could be improved. Many times when I am editing, the transitions are not smooth and they cut part of the speech without an easy way to fix it on the spot. Instead I have to re-download videos and start from scratch if I accidentally cut some speech. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Medallia Video? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Medallia Video ](https://www.g2.com/products/medallia-video/discussions/new) GU Guest User What is LivingLens used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-livinglens-used-for) [ View all Discussions ](https://www.g2.com/products/medallia-video/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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