The user interface is very intuitive and connections to Adobe Analytics are straight forward. The DXS score is very insightful to understand if users are frustrated with your content. Customer Support is always very responsive and helpful.

Segment creation and integration into reports executes very well and enables for critical analysis. Review collected by and hosted on G2.com.

Getting lost in session replays is my only downfall! I would like to see an evolution of sharing heatmaps visualizations.

I would also love to see an evolution in data security measures. It is extremely time consuming to manually block PII data and is extremely important. This should be a key part of the on-boarding strategy with new customers. Review collected by and hosted on G2.com.

One of the upsides of Decibel is the ease of use straight out of the box. This allows the usage to permeate throughout all levels of the organization. Digital CX is no longer limited to marketing expertise. I've witnessed daily usage from Data, Test Optimization, Call Center, QA, Dev, Operations, Compliance and more! Review collected by and hosted on G2.com.

The native mobile space is still not stable enough to gain insights. For many organizations, this creates a void. Data streaming has become better but needs to be more robust for easier integration with other applications. Review collected by and hosted on G2.com.

Running drop off reports. Sometimes there is an assumption about something and these funnels either support or not support these Review collected by and hosted on G2.com.

Watching lots of videos. It can be quite time consuming to watch lots of videos to find your insight Review collected by and hosted on G2.com.

The tool is very easy to use and intuitive. The session replays seem very useful and what people click on and how they navigate around your site. Review collected by and hosted on G2.com.

The interface does not always allow you to do what you'd like. Time consuming to manually block PII data which is extremely important Review collected by and hosted on G2.com.

I like how the data constantly refreshes meaning that you can always go into the tool to find out the information that you require to support your insights and projects Review collected by and hosted on G2.com.

It isn’t as easy to use as some of the other tools that are in a similar market and it is also fairly expensive in comparison Review collected by and hosted on G2.com.

GUI is very user friendly and Interactive. Review collected by and hosted on G2.com.

All the features are very good and useful. Review collected by and hosted on G2.com.