- Session Replays can be saved and shared with stakeholders immediately

- Heatmaps can be based on mouse behavior, clicks, scroll depth and click attribution

- Journeys feature allows you to find customer pathways easily

- Integration with adobe target and analytics

- Building segments on the fly Review collected by and hosted on G2.com.

- Layout and category flow could be more linear to find insights

- Saved work, replays and sessions can be hard to find Review collected by and hosted on G2.com.

The ability to see user journeys first hand through session replays and to understand how customers are flowing through the site has been valuable in identifying key pain points and has enriched our overall analysis.

Another strength is Decibel's integration with other tools such as Adobe Target and Analytics, this has allowed us to pull segments directly from Adobe to get further insights for deep dive analysis.

The level of support we have from Decibel is great, from our Customer Success Manager and Technical support, we always receive prompt responses and the team are always happy to jump on a call to help resolve any issues. Review collected by and hosted on G2.com.

No so much a dislike but currently there isn't the ability to create, save and share journey specific dashboards. Review collected by and hosted on G2.com.

Decibel introduced the DXS metric which is something I've never seen before. This has allowed us to begin thinking more holistically about digital experience and unlock potential areas of our site we can begin to focus into.

One feature I really like is the behavioural heatmaps which allow me to understand not only where people are looking, but more detailed interactions. Another would be the form analytics that provide granular detail down to form field level on what causes frustration for a customer. I can identify reoccurring errors, fields that are being engaged with multiple times and even which one may be causing people to drop off the form entirely.

Decibel enables me to refine my insights with robust data in a user friendly platform. Review collected by and hosted on G2.com.

The limitations I've found sharing funnels, segments and page groupings between properties - actions for one property are not able to be duplicated across other existing properties. The integration with Adobe Analytics works well but doesn't allow for sharing of segments across different report suites in Decibel so therefore I must create the same segment separately for each property I set up. Review collected by and hosted on G2.com.

Decibel is the perfect tool to measure the number of interactions or connections generated by your website, this software gives you a set of innovative tools that allow you to see the reasons behind the performance of websites and visualize the behavior of users when they browse your website, these tools include content management, visual discovery, analytical charts that show the customer experience and multi-channel data collection this to name just a few of the features with Decibel accounts in addition to that it is very easy to use this program Review collected by and hosted on G2.com.

Decibel is excellent to visualize the problems that a website has but is not very smart to find solutions, it does not have mobile applications, it does not have many predictive analytical tools, it would be excellent to integrate tools to measure the performance of marketing campaigns that are launched through the website and to conclude the interface requires an update Review collected by and hosted on G2.com.

I enjoy the pattern finding possibilities of Decibel specifically the journeys and heat maps and then map it to our analytics or results from user research. The products teams also appreciate that we can trace a feedback from Usabilla or a commonly recurring issue to see what happened as the user traversed their way across the site. Review collected by and hosted on G2.com.

I the past there have been instances where I could not find some sessions inspire of Usabilla having a decibel id. Review collected by and hosted on G2.com.

I really like the session replay feature as this helps me to immediately see if our customers are experiencing a digital issue. The heat maps and the scroll maps are also very useful as this helps to guide us to know where information and promotional material is best placed on the website.

I also find it really useful being able to get an idea of Digital Experience Score. We are able to plot this over time and assess trends. Therefore, if a website or digital issue occurs, we can immediately see impact on customers and digital journey and rectify the issue. Review collected by and hosted on G2.com.

For some reason some heat maps do not work on certain pages on our site. I am finding it confusing making sure this is work correctly. It is not clear is this is just with my profile or other profiles in the business. Review collected by and hosted on G2.com.

Decibel is an incredibly useful tool that allows visualizing the exact behavior of users in websites and applications, provides a large number of tools that make it easy for companies to quantify and improve the customer experience at each digital contact point. These tools consist of dynamic permeate maps that show behavioral trends, advanced analysis with which you can measure the effectiveness of web forms and segmentation functions with which the user can direct all their efforts to improve the web experience of a specific group. Finally, another very positive point is that it is a very economical solution and can be within reach of any type of organization, whether it is small or large Review collected by and hosted on G2.com.

Decibel shows some important weaknesses such as the fact that it does not have a mobile application for any platform, the interface is not the most stylized requires an upgrade as soon as possible, it does not offer functions to create simulation models, it is not a powerful tool to perform predictive analysis, the multichannel data collection is often cluttered and does not have many search filters Review collected by and hosted on G2.com.

Decibel is a simple and easy tool which provides both the simplified measurement of customer experience(DXS score) and granular measurements with various features

1) DXS - One metric that describes the entire customer experience

2) Pillars of Decibel - Detailed metric which helps to know why DXS is high or low

3) Heat Maps - Multiple varieties of heat maps helps to understand how user behaving on a page

4) Session Replays - Recorded user sessions that help to understand the website from the eyes of the user

5) Integration with adobe analytics, google analytics, and adobe target

6) Detailed form analysis Review collected by and hosted on G2.com.

Some of the missing features are,

1) API for external integration

2) Sequential Segmentation Review collected by and hosted on G2.com.

The customer behaviours tab, it lets you really see how your customers are finding their experience on the site. Review collected by and hosted on G2.com.

Not being able to create fully custom and saveable dashboards such as Adobe Analytics. Review collected by and hosted on G2.com.

The level of support offered by Decibel Insight is second to none that we've experienced. From our Customer Success Manager (Maggie) to Technical Support, the responses are prompt and relevant. They're never too busy to jump on a call to get to the bottom of any issues or questions.

The actual product has helped no end in uncovering previously unseen customer behaviour. The recommendations created from these findings are actionable and worthwhile. Review collected by and hosted on G2.com.

We found the technical implementation of the product to be more involved than we may have been led to believe during the Proof of Concept.Having said that, many of the obstacles encountered were related to non-Decibel created issues. Review collected by and hosted on G2.com.