# Best Feedback Analytics Software ## How Many Feedback Analytics Software Products Does G2 Track? **Total Products under this Category:** 237 ### Category Stats (Jul 2026) - **Average Rating:** 4.61/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month _Last updated: July 25, 2026_ ## How Does G2 Rank Feedback Analytics Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 45,700+ Authentic Reviews - 237+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Feedback Analytics Software ![G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/feedback-analytics/grids.png?focus%5B%5D=541&focus%5B%5D=19432&focus%5B%5D=421&focus%5B%5D=15310&focus%5B%5D=23848&focus%5B%5D=62085&focus%5B%5D=150213&focus%5B%5D=13911) Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, AskNicely, Glassbox, Resonate CX, Edge, and Hotjar by Contentsquare. Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=resonate-cx&focus%5B%5D=eyerate-reviews-edge&focus%5B%5D=hotjar-by-contentsquare) **Sponsored** ### unitQ unitQ is the AI quality intelligence platform that unifies every customer signal into one system, connects it to your most critical business metrics, and tells every team exactly what to prioritize — before your KPIs move. Built on six purpose-built products in one platform, unitQ gives organizations everything they need to detect issues the moment they emerge, understand their business impact, benchmark quality against competitors, evaluate every support interaction, uncover qualitative insight at scale, and act on what customers are saying across social — all from a single source of truth. The result: product, engineering, CX, and leadership teams stop working from fragmented tools and different versions of customer reality — and start making faster, more confident decisions grounded in what customers are actually experiencing right now. The products millions of consumers love every day — including Pinterest, Adobe, PayPal, and Bumble — trust unitQ to close the gap between what customers experience and what companies know about it. Video: https://vimeo.com/1185696845/72c8d2dbbf?share=copy&fl=sv&fe=ci [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2506&secure%5Bchosen_at%5D=2026-07-28T14%3A42%3A00Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=134003&secure%5Bresource_id%5D=2506&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffeedback-analytics%3Fopen_modal_url%3D%252Fproducts%252Fmedallia-customer-experience%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Ffeedback-analytics%2526source%253Dcategory&secure%5Btoken%5D=3c7e6585371246d2734f410918c664a26f2f7f1bc273b8cbae6ce4ec1917417b&secure%5Burl%5D=https%3A%2F%2Funitq.com%2Fproduct&secure%5Burl_type%5D=paid_promos) [ SurveyMonkey ](https://www.g2.com/products/surveymonkey/reviews) By [SurveyMonkey](https://www.g2.com/sellers/surveymonkey) [ 4.4/5(23,871) ](https://www.g2.com/products/surveymonkey/reviews) What do users say? Users consistently praise the ease of use and customization options available in SurveyMonkey, which allow for quick survey creation and tailored feedback collection. The platform's intuitive design a Pros and Cons [ Ease of Use (376) ](https://www.g2.com/products/surveymonkey/reviews?qs=pros-and-cons)[ Expensive (116) ](https://www.g2.com/products/surveymonkey/reviews?qs=pros-and-cons) [ Birdeye ](https://www.g2.com/products/birdeye/reviews) By [Birdeye](https://www.g2.com/sellers/birdeye) [ 4.7/5(4,193) ](https://www.g2.com/products/birdeye/reviews) What do users say? Users consistently praise Birdeye for its ease of use and centralized review management, which simplifies the process of monitoring and responding to customer feedback across multiple platforms. The i Pros and Cons [ Ease of Use (1019) ](https://www.g2.com/products/birdeye/reviews?qs=pros-and-cons)[ Missing Features (232) ](https://www.g2.com/products/birdeye/reviews?qs=pros-and-cons) [ Medallia Customer Experience ](https://www.g2.com/products/medallia-customer-experience/reviews) By [Medallia](https://www.g2.com/sellers/medallia) [ 4.5/5(210) ](https://www.g2.com/products/medallia-customer-experience/reviews) What do users say? Users consistently praise the product for its powerful analytics and ease of use, which help organizations gather and act on customer feedback effectively. Many appreciate the platform's ability to ce Pros and Cons [ Feedback Management (17) ](https://www.g2.com/products/medallia-customer-experience/reviews?qs=pros-and-cons)[ Learning Curve (6) ](https://www.g2.com/products/medallia-customer-experience/reviews?qs=pros-and-cons) [ AskNicely ](https://www.g2.com/products/asknicely/reviews) By [AskNicely](https://www.g2.com/sellers/asknicely) [ 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) What do users say? Users consistently praise the ease of use and intuitive interface of AskNicely, which simplifies the process of gathering customer feedback. Many appreciate the platform's ability to provide actionabl Pros and Cons [ Ease of Use (28) ](https://www.g2.com/products/asknicely/reviews?qs=pros-and-cons)[ Difficult Reporting (6) ](https://www.g2.com/products/asknicely/reviews?qs=pros-and-cons) [ Glassbox ](https://www.g2.com/products/glassbox/reviews) By [Glassbox](https://www.g2.com/sellers/glassbox) [ 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) What do users say? Users consistently praise the ease of use and intuitive interface of Glassbox, which simplifies navigation and data analysis. Many appreciate its ability to provide detailed insights into user behavio Pros and Cons [ Ease of Use (210) ](https://www.g2.com/products/glassbox/reviews?qs=pros-and-cons)[ Session Issues (70) ](https://www.g2.com/products/glassbox/reviews?qs=pros-and-cons) [ Edge ](https://www.g2.com/products/eyerate-reviews-edge/reviews) By [Edge](https://www.g2.com/sellers/edge-1536268d-e597-4aa5-aaa9-8cdcc4897a27) [ 4.8/5(203) ](https://www.g2.com/products/eyerate-reviews-edge/reviews) What do users say? Users consistently praise the fast, responsive support and easy-to-use interface. Reviewers say the team resolves issues quickly and the platform centralizes Google review tracking and employee incent Pros and Cons [ Helpful (110) ](https://www.g2.com/products/eyerate-reviews-edge/reviews?qs=pros-and-cons)[ Poor Customer Support (8) ](https://www.g2.com/products/eyerate-reviews-edge/reviews?qs=pros-and-cons) [ Resonate CX ](https://www.g2.com/products/resonate-cx/reviews) By [Resonate Solutions](https://www.g2.com/sellers/resonate-solutions) [ 4.6/5(495) ](https://www.g2.com/products/resonate-cx/reviews) What do users say? Users consistently praise the user-friendly interface and the actionable insights provided by Resonate CX, which help organizations effectively understand and respond to customer feedback. The platfor Pros and Cons [ Ease of Use (114) ](https://www.g2.com/products/resonate-cx/reviews?qs=pros-and-cons)[ Scoring System Issues (43) ](https://www.g2.com/products/resonate-cx/reviews?qs=pros-and-cons) [ Hotjar by Contentsquare ](https://www.g2.com/products/hotjar-by-contentsquare/reviews) By [Contentsquare](https://www.g2.com/sellers/contentsquare) [ 4.3/5(344) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews) What do users say? Users consistently praise the ease of use and visual insights provided by Hotjar, particularly through its heatmaps and session recordings, which help identify user behavior and improve website perfor Pros and Cons [ Ease of Use (12) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews?qs=pros-and-cons)[ Limitations (5) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews?qs=pros-and-cons) [ SurveySparrow ](https://www.g2.com/products/surveysparrow/reviews) By [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc) [ 4.4/5(2,067) ](https://www.g2.com/products/surveysparrow/reviews) What do users say? Users consistently praise the conversational survey format of SurveySparrow, which enhances engagement and improves response rates. The platform is noted for its ease of use and intuitive interface, a Pros and Cons [ Ease of Use (23) ](https://www.g2.com/products/surveysparrow/reviews?qs=pros-and-cons)[ Poor Reporting (11) ](https://www.g2.com/products/surveysparrow/reviews?qs=pros-and-cons) [ TheySaid ](https://www.g2.com/products/theysaid-inc-theysaid/reviews) By [Theysaid inc.](https://www.g2.com/sellers/theysaid-inc) [ 4.8/5(81) ](https://www.g2.com/products/theysaid-inc-theysaid/reviews) What do users say? Users consistently praise the platform for its ease of use and intuitive interface, which allows for quick survey creation and effective feedback collection. The AI-driven features enhance engagement Pros and Cons [ AI Integration (1) ](https://www.g2.com/products/theysaid-inc-theysaid/reviews?qs=pros-and-cons)[ Data Visualization (1) ](https://www.g2.com/products/theysaid-inc-theysaid/reviews?qs=pros-and-cons) [ Featurebase ](https://www.g2.com/products/featurebase/reviews) By [Featurebase](https://www.g2.com/sellers/featurebase) [ 4.7/5(49) ](https://www.g2.com/products/featurebase/reviews) What do users say? Users consistently praise the ease of use and intuitive design of Featurebase, highlighting how it simplifies managing customer feedback and support. The platform's ability to integrate multiple tools Pros and Cons [ Features (31) ](https://www.g2.com/products/featurebase/reviews?qs=pros-and-cons)[ Missing Features (11) ](https://www.g2.com/products/featurebase/reviews?qs=pros-and-cons) [ Chattermill ](https://www.g2.com/products/chattermill/reviews) By [Chattermill](https://www.g2.com/sellers/chattermill) [ 4.4/5(238) ](https://www.g2.com/products/chattermill/reviews) What do users say? Users consistently praise Chattermill for its ease of use and real-time insights, which help them quickly analyze customer feedback and identify areas for improvement. The platform's ability to centra Pros and Cons [ Ease of Use (26) ](https://www.g2.com/products/chattermill/reviews?qs=pros-and-cons)[ Insufficient Information (8) ](https://www.g2.com/products/chattermill/reviews?qs=pros-and-cons) [ Puzzel CX Platform ](https://www.g2.com/products/puzzel-cx-platform/reviews) By [Puzzel](https://www.g2.com/sellers/puzzel) [ 4.6/5(152) ](https://www.g2.com/products/puzzel-cx-platform/reviews) What do users say? Users consistently praise the Puzzel CX Platform for its ease of use and valuable insights that enhance customer interactions and agent performance. The intuitive interface and robust support make it Pros and Cons [ Ease of Use (63) ](https://www.g2.com/products/puzzel-cx-platform/reviews?qs=pros-and-cons)[ Missing Features (14) ](https://www.g2.com/products/puzzel-cx-platform/reviews?qs=pros-and-cons) [ Calabrio ONE ](https://www.g2.com/products/calabrio-one/reviews) By [Verint](https://www.g2.com/sellers/verint) [ 4.4/5(433) ](https://www.g2.com/products/calabrio-one/reviews) What do users say? Users consistently praise Calabrio ONE for its user-friendly interface and efficient scheduling capabilities, which streamline workforce management and enhance daily operations. The software's ability Pros and Cons [ Ease of Use (44) ](https://www.g2.com/products/calabrio-one/reviews?qs=pros-and-cons)[ Inadequate Reporting (13) ](https://www.g2.com/products/calabrio-one/reviews?qs=pros-and-cons) [ OPINATOR ](https://www.g2.com/products/opinator/reviews) By [OPINATOR](https://www.g2.com/sellers/opinator-d99a74c6-1c9f-4195-870a-6cd2e69c9041) [ 4.8/5(13) ](https://www.g2.com/products/opinator/reviews) What do users say? Users consistently praise the product for its flexibility and user-friendly design, which allows for easy management of customer experience initiatives. The support team is frequently highlighted for - ‹ Prev‹ Prev - 1 - [2](/categories/feedback-analytics?open_modal_url=%2Fproducts%2Fmedallia-customer-experience%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffeedback-analytics%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/feedback-analytics?open_modal_url=%2Fproducts%2Fmedallia-customer-experience%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffeedback-analytics%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/feedback-analytics?open_modal_url=%2Fproducts%2Fmedallia-customer-experience%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffeedback-analytics%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/feedback-analytics?open_modal_url=%2Fproducts%2Fmedallia-customer-experience%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffeedback-analytics%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [15](/categories/feedback-analytics?open_modal_url=%2Fproducts%2Fmedallia-customer-experience%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffeedback-analytics%26source%3Dcategory&order=g2_score&page=15#product-list) - [16](/categories/feedback-analytics?open_modal_url=%2Fproducts%2Fmedallia-customer-experience%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffeedback-analytics%26source%3Dcategory&order=g2_score&page=16#product-list) - [Next ›Next ›](/categories/feedback-analytics?open_modal_url=%2Fproducts%2Fmedallia-customer-experience%2Fwishlists%3Fhost_path%3D%252Fcategories%252Ffeedback-analytics%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Employee Recognition Software](https://www.g2.com/categories/employee-recognition) [Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding) [Security Compliance Software](https://www.g2.com/categories/security-compliance) [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) [ERP Systems](https://www.g2.com/categories/erp-systems) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Feedback Analytics Themes](/categories/feedback-analytics/themes) ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin) Updated October 3, 2024 Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX). Feedback analytics solutions allow users to import feedback through integrations with [survey software](https://www.g2.com/categories/survey), social media, and customer service software such as [help desk software](https://www.g2.com/categories/help-desk), [live chat software](https://www.g2.com/categories/live-chat), and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management). All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use [text analysis software](https://www.g2.com/categories/text-analysis) for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback. To qualify for inclusion in the Feedback Analytics category, a product must: - Centralize customer feedback collected from multiple sources and channels - Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends - Provide dashboards and visualizations for text data - Integrate with review sites, survey tools, or help desks through which users can source customer feedback Top Tools at a Glance | | Structured feedback collection with automated response analytics | User Review "Simple, User-Friendly Surveys with Clear Results" | | | Multi-location review aggregation with AI-sentiment analytics | User Review "Reputation Management Life Saver!" | | | Cross-channel VOC analytics with AI-driven text categorization | User Review "Powerful Customer Insights with Real-Time Actionability" | | | Digital friction diagnosis via tagless session replay | User Review "Essential for Identifying User Friction Points" | | | Named-employee review attribution with negative-feedback interception | User Review "Engaging Insights and Fast, Helpful Support—10/10 Worth the Cost" | | | Close-the-loop NPS with AI-driven driver analysis | User Review "It is a great experience using resonate!" | | | Behavioral session insights with intercept-survey feedback | User Review "HotJar Heatmaps & Recordings Helped Us Improve Our UI and user experience." | | | Chat-style NPS and CSAT response collection | User Review "Easy Setup, Clean Interface, and Smooth Survey Creation" | * * * Show More