Good content, good venue and food, networkinh Review collected by and hosted on G2.com.

Wish there was greater presence from my industry peers Review collected by and hosted on G2.com.

the people are helpful and they try to improve our business and care about the cx practice. is a bit better for standing up dashboards Review collected by and hosted on G2.com.

Poor at 360 feedback passive and active signals. new leadership team may get it back on track but they were way behind what we needed and had to build a lot of things in house and will looked at Qualtrics as an alternative. Review collected by and hosted on G2.com.

Medallia is very intuitive and easy to use. Their team are supportive and strive to work with our business to continually improve all elements of our customers experience Review collected by and hosted on G2.com.

Sometimes resending surveys can be time consuming - this is necessary when emails bounce or customers accidentally delete them. Review collected by and hosted on G2.com.

What I like best about Medallia Customer Experience is that it lets you discern patterns in customer feedback that aren’t immediately apparent. It helps us notice where the problems keep returning, and what us’ driving happiness, so we can prioritize what is crucial. The deep insights provided from customer emotions helped us adjust our strategy and better engage. As we grow, it learns to ensure we are always on point with customer expectation and one step ahead of potential problems so that our service can be more responsive. Review collected by and hosted on G2.com.

One thing I’ve found challenging about Medallia Customer Experience has been how feedback flows are managed. The system is also very heavy on manual effort to organize insights and carry them across teams. The result of this is that valuable feedback can be delayed in actioning when many departments are involved. The platform provides valuable data but its structured workflow leaves us guessing regarding how swiftly and efficiently to address an issue. In fact, understanding how the data is going to become a meaningful action often requires many steps. Review collected by and hosted on G2.com.

For me, the beauty of Medallia Customer Experience is the opportunity to stop... Take a day... And take stock on the CX journey we as JLR are on with Ipsos and Medallia. A brilliant opportunity to hear about the future state of CX and impending AI technology which will be loaded into the programme in 2025. The broad range of discussion on feature enhancements and ease of integration into MEC is clear and we as a JLR team couldn't be happier with the product and support we receive from the team. Networking with fellow CX professionals both in and out of segment facilitates knowledge sharing and best practice. It's a great event. Review collected by and hosted on G2.com.

It's only one day in London as part of the World tour. Whilst the annual session in Vegas is fantastic it would be incredible to see something of that scale based in Europe which would certainly be easier to get to. Review collected by and hosted on G2.com.

Specificity, Easy to use, support is great, many features to integrate, platform can integrate to others easily. Review collected by and hosted on G2.com.

Not a form of social care management despite requests for this Review collected by and hosted on G2.com.

Medallia's ability to listen to our problems and help innovate new solutions alone is worth the investment. This ability complements the state-of-the-art software package Medallia provides for our organization. Review collected by and hosted on G2.com.

We have experienced some reporting limitations in the past, but I know Medallia is committed to improving this service.

Their ability to consult strategically long-term could be enhanced. Review collected by and hosted on G2.com.

Medallia allows you to obtain actionable insights that helps your business create the experiences that you want your customers to have. We all want feedback, but data can easily turn into analysis paralysis. Medallia takes that feedback and makes it digestible so you can do something about it. Review collected by and hosted on G2.com.

There are times the self-service is lacking, but you can get support. However, it comes at a professional service expense. Medallia is solid out of the box, but very customizable. Review collected by and hosted on G2.com.

Medallia's team helped us create a solid TNPS movement throughout a huge organization and their support is valuable for our team. The platform is fairly easy to use, so it get used everyday by over 10k people Review collected by and hosted on G2.com.

The back-end is too complex, self-servicing options are very limited and every request seem to take more time compared to Medallia's best competitors. Review collected by and hosted on G2.com.

I get to contantly evaluate the effeciency of my customer experience, it's easy to check all my stats from the app, that is my QA and CSAT. I also love that my one on one notes are easily accessed by both me and my lead, easing communication. Review collected by and hosted on G2.com.

The time taken before a customer gets a review email. It would b nice if it was an immediate pop up after the interaction. Review collected by and hosted on G2.com.