Medallia makes it easy to collect and distribute customer feedback within your company. Employees can easily see customer feedback, and Medallia tools make it easy to understand what customers tell you for every level of your organization. The integration with other programs is simple and straightforward forward, particularly with the help of our Medallia Professional Services team. Review collected by and hosted on G2.com.

While basic information is easy to create and distribute as your programs expands, it can become difficult to manage. This is easily overcome by some careful planning in the beginning, updating the architecture of your program, or new feature Medallia is continually rolling out. Review collected by and hosted on G2.com.

All of the sessions, keynotes, and breakouts have been great. My favorite part has been engaging and social networking with the other attendees. Information can be shared virtually, but being able to experience the event in person makes for a more personal experience. Review collected by and hosted on G2.com.

It was hard to keep track of scheduling when you had breakout sessions scheduled. I would have liked it the Medallia app could pull in my scheduled sessions on my schedule, or had the option for me to add them in myself. This would help plan out the day appropriately. Review collected by and hosted on G2.com.

Medallia has some very experienced specialists, people that we can relly on helping us create a CX strategy. It felt like the person was from our own company, and help us achieve an awesome result. Review collected by and hosted on G2.com.

Some reports were not usefull, or difficult to explain the "math" to other in our company, specially text analytics. Review collected by and hosted on G2.com.

It's helpful to see the amount of resources and training materials available. The program has a lot of flexibilities for both our small and large scale CX initiatives. The upside of Medallia CX is access to their user group sessions that connects other businesses and professionals in the cx space to come together and share thoughts, perspectives, ideas, etc. It's been a great resource. Review collected by and hosted on G2.com.

I wish that Medallia CX experts that worked within the company offer more dedicated consultations to share thought leadership and perspectives by providing more examples of what success looks like. It seems like there's a lot fo great material out there but most of us admins have to build many things from scratch vs. a plug and play. Review collected by and hosted on G2.com.

The most Helpful thing about Medallia is that I can use the data later in any type of analysis I would like to run. For instance, I love that I am able to slide and dice the data in so many ways, and that I can see the data from diferent perspectives. To me this is the most helpful thing. Other than that I like the way we can filter the information to see specific what we are looking for. This makes it so much more easier to run my data analysis. Review collected by and hosted on G2.com.

I would like Medallia to improve on their text analitics. We do receive so many commments, that I wish we could develop a tool to help us to go through main themes. Review collected by and hosted on G2.com.

For certified users, it's quite user-friendly. Has robust reporting capabilities and can easily integrate with many business systems and platforms Review collected by and hosted on G2.com.

The software is quite costly for the immediate value it can bring to the business. The customer support is another area of opportunity for Medallia Review collected by and hosted on G2.com.

The insights we get from Medallia are so valuable and such a great compliment to our quantitative data. Yes, an NPS score is quantitative, but the user comments are so helpful in diagnosing site wins and area for improvement. It has even helped us diagnose site issues with things such as entering promo codes before they could have had an even larger impact on our performance. Lastly, our account team is so awesome! We genuinely enjoy working with them and collaborating on our Medallia strategy. Our QBRs are so useful in helping keep our momentum. They are great partners is helping teach us how to use the tool, but also helping us do some of the work to keep it off our plates. I was not a part of the Medallia implementation, but I did not hear many qualms during the process. We also love that it integrates with our session replay tool to be abel to watch those sessions that give us highly valuable insights. Review collected by and hosted on G2.com.

There is a learning curve to using the tool. However, once you learn it and use it more, it becomes easier to navigate and maximize the functionalities. Review collected by and hosted on G2.com.

The ability to get big amount of customer insights across our company touchpoints and see the trends very quickly. Moreover, the expert colleagues from Medallia who are very helpful and provide us with new ideas. Review collected by and hosted on G2.com.

Czech translation (or the method to get it) for some of the feature - e.g. the word analysis. Review collected by and hosted on G2.com.

I love Medallia is very friendly and complete. You can integrat al your journey, and surveys in different stages. The customer support and users group is some ot the best things in Medallia. Review collected by and hosted on G2.com.

The integrations with others plataforms. Review collected by and hosted on G2.com.

Medallia enables us to quickly gather critical insights about all parts of our customer journey. We have a complex set of audiences, and it is hard to stitch their experiences together. Medallia meets our customers where they're at and makes it easy for all business areas to find insights to improve the customer experience. Review collected by and hosted on G2.com.

Medallia could offer more solutions tailored for B2B businesses. Review collected by and hosted on G2.com.