Dashboard. Responsiveness of the team. Customizable inputs and filterability. The price when on a small scale is fair. Unlimited users can access the account. Actually having the NPS data is great. Review collected by and hosted on G2.com.

Weekly email report. CSV exports cannot be bound by time, so I have to filter after exporting. Custom dashboards should be available. Pricing/ send should be cheaper as we increase volume, was told this wasn't an option. You should have automatic tagging. Make org recommendations based off the feedback. Review collected by and hosted on G2.com.

I love the simplicity of Promoter, the setup is easy and it simply works. The team is awesome, they convey trust in the way you are doing your NPS (and the support is excellent). Review collected by and hosted on G2.com.

It's a little bit expensive but worth it. The web app has some improvements pending that could tranform it in a more effective tool, but they are making it better little by little, making updates constantly. Review collected by and hosted on G2.com.

The software itself is easy to navigate while also providing the necessary APIs and analytics complexities my organization required.

One of the benefits of Promoter was the ability to hook it up to my organization's Marketo and Salesforce via webhooks and Zapier. in order to not only update scores into our CRM, but also add/remove respondents based on their customer status.

Additionally, their onboarding team did a phenomenal job in ensuring I setup my campaigns correctly. Review collected by and hosted on G2.com.

There's nothing that I strongly dislike about the software. I think eventually, it might be nice to have native API integrations with Salesforce in order to streamline the processes i've already built. Review collected by and hosted on G2.com.

Extremely useful tool for collecting our NPS Data...very simple to send out our NPS surveys to customers on a daily basis. Dashboard is helpful for breakdown down NPS scores by different customer segments. Slack integration and weekly report are awesome for reporting. Support responds quickly. Review collected by and hosted on G2.com.

No verification of data fields that are uploaded in spreadsheets - it means typos for our headers are sometimes uploaded and create duplicates. We have to contact support to get these removed. Review collected by and hosted on G2.com.

Their Zapier integration makes sending automated surveys easy. It also makes it easy to pump survey responses into our own tools so that we can evaluate NPS info in the context of all of our other user information. Review collected by and hosted on G2.com.

Their UI for managing subscribers could be a little more intuitive. Also on the rare occasion when they have system issues there is no status page or visibility into this. Review collected by and hosted on G2.com.

Promoter is a great software for running our NPS survey. What I like most about it is that it does just that - runs a great NPS survey. It doesn't try to do be anything else but this. The software is easy to use, and we've gotten great response to our surveys. It is super easy to slice and dice our data, to find important trends. Best of all, their support staff is amazing! They are always ready to lend a helping hand with any questions I have. Review collected by and hosted on G2.com.

There is not anything I can think of that I do not like about the software. Review collected by and hosted on G2.com.

I like how easy you an work with the tool, the customization and the UX. It's also really great that you are able to get to know your customers thanks to the NPS. Review collected by and hosted on G2.com.

The price also, it would be great to create more reports. Overall I think is a great tool but I think it's a little overpriced for what it does. It would be great if they reduced pricing. Review collected by and hosted on G2.com.

I love that I can get feedback from every single customer with very little work on my end. I can then follow up with as many or few as I need. Review collected by and hosted on G2.com.

Would be great to have a few more controls to filter the NPS scores (ex. show me customers who bought X but not Y). If they could add a few more controls I would use this every day. Review collected by and hosted on G2.com.

Simple to set up and use, intuitive interface, reliable. Great blog with ideas & best practices, helping us implement not just the tool but a comprehensive strategy around maximizing what we get out of it. Review collected by and hosted on G2.com.

Reporting could be better. Multiple tags on responses make the report exports difficult to work with (they land in the same column). Uploads could be managed better - despite our best efforts, we somehow end up with data adding new columns rather than updating existing. Review collected by and hosted on G2.com.

It's easy to implement and easy to use. Weekly reports help to keep you informed about a current situation. Review collected by and hosted on G2.com.

I'm completely satisfied with this tool and can't think of anything bad. Review collected by and hosted on G2.com.