The platform is very easy to use and the client support is always prompt. Review collected by and hosted on G2.com.

I have to go in each campaign to check the outstanding feedback. Review collected by and hosted on G2.com.

Simplicity is definitely the best feature. It just works with minimal effort. Review collected by and hosted on G2.com.

Be good to have some more flexibility around when to send Review collected by and hosted on G2.com.

I like that its quick and easy to setup and the live chat is very attentive. Review collected by and hosted on G2.com.

I don't like the levels of pricing. It goes from 2,500 a month to 10,000 a month with nothing in between. It would be nice to be able to get a custom quote. Review collected by and hosted on G2.com.

Promoter.io allows us to effectively track and manage our NPS program in a centralized location. It has automated many of the cumbersome manual tasks and has greatly simplified and improved this process. The ability to tag and track customer feedback is extremely valuable and enables us to pinpoint areas of strength and weakness in within our business and product offering. Customer support has also been fantastic and product enhancements are always being made. Review collected by and hosted on G2.com.

A bi-directional sync with Salesforce would be very helpful but does not currently exist. There are some 3rd party work-arounds but they are quite limited. Review collected by and hosted on G2.com.

customer service and user friendly software Review collected by and hosted on G2.com.

nothing at this time as the product is great! Review collected by and hosted on G2.com.

Simple to create campaign, relatively easy to connect to your CRM. Review collected by and hosted on G2.com.

Limited campaigns on anything less than enterpise, even though they use number of surveys for pricing. Review collected by and hosted on G2.com.

It allows us to check the NPS for our product and to find out if our customers actually like our product. Thanks to using Promoter.io we are able to talk with those customers, who are promoters, but also try to fix the relationship with passives and detractors, who are not actively promoting our product. Review collected by and hosted on G2.com.

The list of customers needs to be provided and uploaded manually. This takes time and makes the entire process unnecessarily extended in time. Instead of manually uploading the email distribution list, we would rather have it uploaded using the API. We would also be very happy if we could do something to automate the entire process. Sending out the NPS survey is a repeatable task and eventually it could be automated. Review collected by and hosted on G2.com.

Promoter is an intuitive platform, essential for anyone measuring their Net Promoter Score and trying to 'move the needle'! With a complete loop followup system, that is exceptionally easy to use, promoter ensures you make the most of every piece of feedback. The system is continually updated, with awesome new features you didn't know you wanted, released often. The support team are very helpful, and readily available to assist! It is also very affordable for any business. Review collected by and hosted on G2.com.

Promoter is honestly a great business tool, with minimal drawbacks. In fact, you think it could be improved in some way, shape or form...and next you know a feature is added which solves your problem!! I guess some small businesses may find the cost prohibitive, however this is the most affordable system of its kind that I've seen, and the packages are very reasonable. Review collected by and hosted on G2.com.

Promoter makes it super simple to survey customers. The interface is clean for the survey recipient and the administrators. It's exceptionally helpful to be able to quickly categorize and respond to the survey responses through the Promoter interface. Review collected by and hosted on G2.com.

I have found it time consuming to tag all of the responses. I would recommend using some Natural Language Processing to automatically tag the verbal feedback/comments.

I would also like to see more filtering within the Dashboard. e.g. I'd like to be able to selectively look at conversations that have #tag1 and are Promoters, without exporting the .csv dataset. Review collected by and hosted on G2.com.

The only product your company will ever need to manage their NPS. The interface is designed to allow users the ability to followup with customers via email without ever leaving the product. Being able to tag the comments allows you to identify trends within your customer base and help show leadership what is working and what areas you can improve on. The customer service is out of this world!! Very responsive and always willing to provide best practices. Review collected by and hosted on G2.com.

Overall it is a fantastic product. Would like some more native integrations however the product is great as is. Promoter does not allow for adjustments to the Ultimate questions or for additional questions to be asked on the initial survey. Promoter was designed to adhere to Net Promoter best practices delivering high levels of engagement and accurate results. Promotor currently averages a 37% percent completion rate which they attribute to keeping surveys focused on the ultimate question and not overwhelming the customer with additional questions. If there is anything specific we want to drill-down on with an individual customer, we can accomplish this during the follow-up process after the survey. Review collected by and hosted on G2.com.