UC

Verified User in Computer Software

Enterprise (> 1000 emp.)

11/25/2019

"Nice and good, effective software"

4.5/5

What do you like best about Medallia Agile Research?

The creation of the survey and distribution of the survey to everyone to participate.

And customisable Review collected by and hosted on G2.com.

What do you dislike about Medallia Agile Research?

Too complex to customise.

Not easily understood for everyone i.e requires skill person. Review collected by and hosted on G2.com.

UE

Verified User in Education Management

Enterprise (> 1000 emp.)

11/25/2019

"easy to use for surveyor"

3.5/5

What do you like best about Medallia Agile Research?

Easy to use and very self explanatory without unnecessary things Review collected by and hosted on G2.com.

What do you dislike about Medallia Agile Research?

Confusing when trying to build a survey and distribute Review collected by and hosted on G2.com.

CW

charles w.

Membership Director

Small-Business (50 or fewer emp.)

11/20/2018

"An Accurate Pulse"

5/5

What do you like best about Medallia Agile Research?

I love the simplicity in use but wide range of reports you can get through this system Review collected by and hosted on G2.com.

What do you dislike about Medallia Agile Research?

I wish we could ask more than just one question but I understand why one question is the main focus Review collected by and hosted on G2.com.

UP

Verified User in Photography

Small-Business (50 or fewer emp.)

11/26/2018

"Good In Theory but Prefer other Software for Surveys"

1/5

What do you like best about Medallia Agile Research?

The ease of tracking survey results and accessing visuals such as graphs and other collected data. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agile Research?

Bugs that need fixing when generating surveys. The software froze on me several times whentryinging to enter questions for a survey. We ended up switching to Survey Monkey. Review collected by and hosted on G2.com.

DS

Dana S.

Director of Marketing

Computer Software

Small-Business (50 or fewer emp.)

4/18/2018

"So much more than just an NPS tool"

5/5

What do you like best about Medallia Agile Research?

Promoter is the most robust, data-rich NPS solution on the market — hands down. It's so much more than just a survey. I tie a lot of the success of our NPS efforts directly on some of the features in Promoter (that I couldn't find with other solutions).

Their custom scheduling allows us to send the survey at the right moment in our customer lifecycle, which has improved the feedback we receive. And, the reminder surveys have increased our response rates.

I love having the ability to manage and respond to all of our feedback inside of the dashboard without needing to go back and forth with my email client.

But, where Promoter really shines is with their analytical tools. We like to filter our NPS data by different variables, such as business type. This helps us understand not just how we're doing overall, but more importantly, within each of our four core customer types. That along with the trending data is worth the price alone.

Did I mention their customer service? Yep, that's pretty amazing as well. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agile Research?

Just wish I had more customers to gather feedback from. :) Review collected by and hosted on G2.com.

Recommendations to others considering Medallia Agile Research:

I'm a huge fan of NPS as a tool for growth. I haven't found anyone more knowledgeable or that supports growth through NPS like Promoter. It's the best solution available today. Review collected by and hosted on G2.com.

What problems is Medallia Agile Research solving and how is that benefiting you?

We're a customer-first organization, so being proactive is a top priority for us. Much of our revenue is based on word-of-mouth referrals, so understanding who are advocates are is a major key to our growth.

Promoter has helped us both identify our promoters and also engage with them at the right time. Review collected by and hosted on G2.com.

MJ

Michael J.

Membership Manager

Hospitality

Enterprise (> 1000 emp.)

4/20/2018

"Immensely Helpful Tool In Understanding Your Customers"

5/5

What do you like best about Medallia Agile Research?

I love the ability to spot downward trends and issues within our community before the problem becomes unbearable. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agile Research?

- I would love the ability to auto or even batch respond to people that score us a 10 with little to no feedback provided.

- auto draft save on reply responses. Sometimes I will accidentally click on the tags tab an dlose everything I have typed on the reply tab :( Review collected by and hosted on G2.com.

Recommendations to others considering Medallia Agile Research:

The customer support at Promoter.io is phenomenal. Whenever considering a new software application, I look at REST API, Bidirectional Zaps on Zapier, and most importantly Customer Support. Promoter.io meets all these requirements and is quick to assist us with any questions or changes needed. Review collected by and hosted on G2.com.

What problems is Medallia Agile Research solving and how is that benefiting you?

Churn/cancellation prevention. It allows our customers to voice their feedback and for us as a company to remain proactive in addressing issues and provide excellent customer service. Review collected by and hosted on G2.com.

SC

Samuel C.

Sr. Process Improvement & Integration Manager

Internet

Enterprise (> 1000 emp.)

12/5/2017

"Simple UI with outstanding results"

5/5

What do you like best about Medallia Agile Research?

I love how you can look at the survey results as a whole but can drill down as needed. The ability to respond directly to the feedback itself is also wonderful. The simplicity of the feedback form encouraged more feedback from the participants. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agile Research?

Unable to select the individual feedback from the dashboard. The filter is not interactive and can only set one at a time. Review collected by and hosted on G2.com.

Recommendations to others considering Medallia Agile Research:

Promoter.io is great if you are looking to perform a quick and easy survey to gather immediate feedback from either clients or employees. It is not meant for multiple questionnaires feedback; at least, at the level of my plan (starter). It is relatively cheaper and has a free tier of up to 250 surveys. Great for companies doing first-time feedback gathering and then scale as you need more functions such as scheduling and drip surveys. You can also integrate with other software through Zapier or their own API. Review collected by and hosted on G2.com.

What problems is Medallia Agile Research solving and how is that benefiting you?

We are trying to increase our response rate by having a simple but appealing survey form directed to our clients. We want a dashboard view but also the ability to respond back to an individual feedback. Through Promoter.io we have achieved an increased response rate and great analysis of client's feedback. Review collected by and hosted on G2.com.

JP

Jeff P.

Small-Business (50 or fewer emp.)

4/18/2018

"Effective tool for Customer Experience and Engagement"

5/5

What do you like best about Medallia Agile Research?

While it is very defined in the process, there is a logical reason for Promoter working the way it does and if you use it to its full capability the insights into your customer base are impactful. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agile Research?

I get a higher than average response rate, but of course I'd prefer if all of my surveys were answered Review collected by and hosted on G2.com.

Recommendations to others considering Medallia Agile Research:

It is the best option for gathering NPS without the risk of influencing respondents. Highly recommend Review collected by and hosted on G2.com.

What problems is Medallia Agile Research solving and how is that benefiting you?

Promoter provides a means to get NPS data from our customer base and through utilizing both the survey component and the tagging and follow up features, we are able to have meaningful discussions and gather pertinent information about our customers. This helps increase customer loyalty and decrease churn. Review collected by and hosted on G2.com.

HC

Henrik C.

Manager, Talently

Staffing and Recruiting

Mid-Market (51-1000 emp.)

1/20/2017

"Nice and easy"

5/5

What do you like best about Medallia Agile Research?

The ready-made klips and the nice graphics. Also building from scratch is pretty easy without any programming skills etc. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agile Research?

None really... additional sources and connections are always welcome. Maybe the possibility to export klips to Powerpoint. Review collected by and hosted on G2.com.

UH

Verified User in Hospitality

Enterprise (> 1000 emp.)

4/19/2018

"A simple and easy way to engage with my customers/accounts."

5/5

What do you like best about Medallia Agile Research?

I present to our leadership team, our NPS results obtained by Promoter and it has always led to a clear and detailed understanding of where we are. The graphs and charts give great visual representation of our scores and performance as a staff. If I ever have a questions or issue with the platform, the support from Promoter has always been 10/10. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agile Research?

No keyboard shortcuts for easier/quicker workflow. Would love to see some implemented in the future. Review collected by and hosted on G2.com.

Recommendations to others considering Medallia Agile Research:

The support and ease of use is what keeps me using this product. Review collected by and hosted on G2.com.

What problems is Medallia Agile Research solving and how is that benefiting you?

Promoter allows us to engage with members of our space more intimately and also gives them an opportunity to give feedback. We can communicate directly through the platform and our team can always be on the same page. Review collected by and hosted on G2.com.