Pretty easy to create surveys with. Very intuitive. Review collected by and hosted on G2.com.

There are some bugs that should be worked out. I didn't use it as often as I should have though. Review collected by and hosted on G2.com.

This service does not allow conducting surveys in order to make the best proposals or characteristics so that users can respond, it has templates, texts and colors, different tools that allow the largest attractive surveys to be carried out in order to be answered, with this we can improve areas within the company in this way to be able to advance and evolve positively with this service, it is possible to massively create and send surveys and in turn receive the general data of the responses by users very detailed and complete I like . Review collected by and hosted on G2.com.

The tools are very detailed and complete in our opinion, each of the characteristics complements the following, so making changes or improvements must be done completely, for this reason I feel that the system has been very correct by evolving little by little, managing to innovate each tool for what I like and in the future it is improving to be more attractive. Review collected by and hosted on G2.com.

It can be a great resource for companies when properly implemented. Review collected by and hosted on G2.com.

We were truly excited to incorporate Promoter into our business, but unfortunately it did not work out for us.

Our negative experience was rooted from what could have easily been prevented from the beginning. We were not warned of situations that may happen when launching the survey. Within a few minutes of our launch, we received a number of detracting scores from some of our top members who we have personal relations with. Quite surprised, we made sure to reach out to them. All of them emailed, texted or called us saying that they had no idea of what we were talking about, that they never filled out a survey and only had positive experiences with us. Long story short, we were ridiculed and looked unorganized.

We reached out to the Promoter.io team to figure out the situation and was told then that this may occur with strict software implemented in many business emails. To understand much better, we scheduled a call (which took multiple requests).

The call started off with a discussion to better understand the situation, however it came to the solution that we did not gain much positives from this experience. The qualitative data we gathered did not represent any new subjects, and the fact that our reputation was manipulated because of something so preventable from the beginning was extremely frustrating.

We requested just a 1 month refund, as we were very unsatisfied with the experience but did partially understand the situation. However, the individual we spoke with simply repeated that this was not possible, only offering us 1 month in credit that we weren't going to use. We were told that they are the person to speak to about refunds but could not authorize one. Our requests were ultimately left unsolved.

Coming from a company that is based on fully devoting our attention to customer experience, this was an appalling encounter that we do not expect from other successful businesses. Review collected by and hosted on G2.com.

Very flexible to build surveys exactly for our needs. User friendly/easiness to use. Possibility to learn and work out logic/solutions oneself. The possibility to send a reminder to participate is a great feature that contributes to a high response and so are the tips and tricks that are posted online. It is efficient and support is in general quick and very helpful.he ease of use of the tool is something I appreciate a lot, especially when there are so many things going on in one day - setting up a survey, even in multiple languages is quite straightforward. The tool is very easy to use and results are easy to analyses. We have been met with excellent support and a willingness to cooperate and together improve our survey setup. The team explained my concerns very well with good solutions. The surveys available but also to report their results.. A very good program which help us a lot. I use it internally & externally. It looks professional and it's efficient tool overall.it is of low cost not expensive for our company. Review collected by and hosted on G2.com.

The use of images in surveys could be more intuitive and efficient. When these surveys are validated, sometimes it is difficult to make the questions exactly the same as the question on paper. Excellent customer service and support. Review collected by and hosted on G2.com.

Each survey is attractive to respondents and offers a good response rate. The possibility of sending a reminder to participate is a great feature that contributes to a high response and so are the tips and tricks that are published online. Recently, our company also used the CheckMarket panel to survey a representative sample of 1,000 people. Review collected by and hosted on G2.com.

the challenge of modifying the format and invitation mail of questions. Some buttons are available, but the choices are limited. Review collected by and hosted on G2.com.

It is a different service to other survey systems, since this allows you to create surveys but all in the cloud and allows you to distribute a greater amount of massive surveys to have more favorable analytical responses we are happy with this service because its updated tools create perfect surveys that allow us to create and distribute much more than other services, it is perfect to keep the analytics received safe because everything is digitized and stored in the cloud we are very happy with this service. Review collected by and hosted on G2.com.

Without problems with the system, we have used this service much more than others. Review collected by and hosted on G2.com.

I love that through this platform I can get to know my clients a lot better, because through the surveys I can distinguish their needs, concerns, even their discomforts towards our services and products, which we seek the way to compensate and help us to do top.

Promoter is a very versatile and fast-use program, I like its excellent updates, because every time they integrate improvements that improve our performance as a company, we also like their customer service team, because they always provide an excellent service. Review collected by and hosted on G2.com.

There really is nothing that I do not like about this program, we are very happy with its performance, functions and content, which has a continuous updating system that manages to cover our expectations. Review collected by and hosted on G2.com.

With promoter I can make easy surveys to clients. This system has a clean interface in order to give the surveyed client peace of mind and confidence that a serious survey is carried out. It allows you to categorize the needs in the surveys in order to respond quickly to each question in the survey.

I love how intuitive this platform is, allowing your staff to measure and perform the study of the samples with precision. It is amazing how this system keeps updated continuously, placing new useful functions. The treatment provided by the support team is very professional and quick when it comes to solving a problem. Review collected by and hosted on G2.com.

At the moment I have no complaints with this tool. But the times I've contacted technical support have been fast and reliable. Review collected by and hosted on G2.com.

This software makes communication and organization easy without the hassle of sharing. You can check your statistics easily and it’s very user friendly for those who are not too tech savvy Review collected by and hosted on G2.com.

I would say that I dislike the overall look of the software, but it overcomes this by being very functional and easy to catch onto. Overall it outweighs the negatives Review collected by and hosted on G2.com.

You can create surveys without much difficulty and at the same time, the structure of the survey is usually very visual and simple to respond to the client, which allows a very large percentage of responses in the questionnaires.

I also think that it is positive that besides the possibility of being able to create easy questions, there is the possibility of creating deeper and more complex answers for surveys in which much more detail is required.

The program integrates the record of the surveys you have done so that you can keep track of the questionnaires sent, answered and also to track the information obtained through these means. Review collected by and hosted on G2.com.

I just think that they should improve the system of automatic information storage, since sometimes it makes changing the screen you lose the information you had because it has not been saved correctly. Review collected by and hosted on G2.com.