# Best Feedback Analytics Software - Page 3 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX). Feedback analytics solutions allow users to import feedback through integrations with [survey software](https://www.g2.com/categories/survey), social media, and customer service software such as [help desk software](https://www.g2.com/categories/help-desk), [live chat software](https://www.g2.com/categories/live-chat), and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management). All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use [text analysis software](https://www.g2.com/categories/text-analysis) for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback. To qualify for inclusion in the Feedback Analytics category, a product must: - Centralize customer feedback collected from multiple sources and channels - Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends - Provide dashboards and visualizations for text data - Integrate with review sites, survey tools, or help desks through which users can source customer feedback ## Top Feedback Analytics Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5.0 (23,479 reviews) | Structured feedback collection with automated response analytics | "[Flexible, Easy-to-Use Surveys with Strong Analytics and Great Value](https://www.g2.com/survey_responses/surveymonkey-review-13138351)" | | 2 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,038 reviews) | Multi-location review aggregation with AI-sentiment analytics | "[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)" | | 3 | [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | 4.5/5.0 (207 reviews) | Cross-channel VOC analytics with AI-driven text categorization | "[Powerful Customer Insights with Real-Time Actionability](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963)" | | 4 | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5.0 (1,029 reviews) | — | "[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)" | | 5 | [Glassbox](https://www.g2.com/products/glassbox/reviews) | 4.9/5.0 (788 reviews) | Digital friction diagnosis via tagless session replay | "[Essential for Identifying User Friction Points](https://www.g2.com/survey_responses/glassbox-review-12699865)" | | 6 | [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) | 4.8/5.0 (199 reviews) | Named-employee review attribution with negative-feedback interception | "[A Great Asset for Resolving Client Issues and Boosting Google Ratings](https://www.g2.com/survey_responses/edge-review-12884201)" | | 7 | [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) | 4.6/5.0 (492 reviews) | Close-the-loop NPS with AI-driven driver analysis | "[It is a great experience using resonate!](https://www.g2.com/survey_responses/resonate-cx-review-10777418)" | | 8 | [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5.0 (2,024 reviews) | Chat-style NPS and CSAT response collection | "[Easy Setup, Clean Interface, and Smooth Survey Creation](https://www.g2.com/survey_responses/surveysparrow-review-12863198)" | | 9 | [TheySaid](https://www.g2.com/products/theysaid-inc-theysaid/reviews) | 4.8/5.0 (81 reviews) | — | "[Very Useful for Surveys, Feedback, and AI Driven Insights](https://www.g2.com/survey_responses/theysaid-review-12964734)" | | 10 | [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) | 4.3/5.0 (329 reviews) | Behavioral session insights with intercept-survey feedback | "[Clear UX Insights with Hotjar Heatmaps and Session Recordings](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12593286)" | ## G2 Grid® for Feedback Analytics Software ![G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/feedback-analytics/grids.png?focus%5B%5D=541&focus%5B%5D=19432&focus%5B%5D=421&focus%5B%5D=23848&focus%5B%5D=15310&focus%5B%5D=150213&focus%5B%5D=62085&focus%5B%5D=42273) Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, Glassbox, AskNicely, Edge, Resonate CX, and SurveySparrow. Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=glassbox&focus%5B%5D=asknicely&focus%5B%5D=eyerate-reviews-edge&focus%5B%5D=resonate-cx&focus%5B%5D=surveysparrow) ## How Many Feedback Analytics Software Products Does G2 Track? **Total Products under this Category:** 237 ### Category Stats (Jul 2026) - **Average Rating**: 4.61/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Verint Voice of the Customer (+0.48%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank Feedback Analytics Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 45,600+ Authentic Reviews - 237+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### EdgeTier Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2506&secure%5Bchosen_at%5D=2026-07-23T14%3A07%3A51Z&secure%5Bdisplayable_resource_id%5D=2506&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2506&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=115228&secure%5Bresource_id%5D=2506&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffeedback-analytics%3Fopen_modal_url%3D%252Fproducts%252Fmedallia-agent-connect%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Ffeedback-analytics%2526source%253Dcategory&secure%5Btoken%5D=f0d8be1bda146d6b35824d759ac4e71583743742880fc66745c011d75df5a6d7&secure%5Burl%5D=https%3A%2F%2Fwww.edgetier.com%2Fcustomer-conversation-analytics%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2-contact-center-2026&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Feedback Analytics Software Products in 2026? ### 1. [Playvox Customer AI](https://www.g2.com/products/playvox-customer-ai/reviews) As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversations for topics and sentiment and producing a continuously updated report on the most common user issues. As a Customer Support Manager, you can use the Prodsight app to stay on top of customer issues and reduce support ticket volumes by writing well-informed help articles. As a Product Manager, you can use the Prodsight app to identify feature requests and usability issues. This would help you prioritise product roadmaps, keep you grounded in customer feedback and get buy-in from your team mates. To find out what user issues Prodsight will unearth for you, start a free 7-day trial. **Average Rating:** 4.6/5.0 **Total Reviews:** 79 **How Do G2 Users Rate Playvox Customer AI?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.1/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Playvox Customer AI?** - **Seller:** [Playvox](https://www.g2.com/sellers/playvox) - **Year Founded:** 2012 - **HQ Location:** Sunnyvale, CA - **Twitter:** @PlayVoxCX (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1085709/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 50% Mid-Market, 39% Small-Business #### What Are Playvox Customer AI's Pros and Cons? **Pros:** - Ease (1 reviews) - Ease of Use (1 reviews) - Improvement (1 reviews) - Tracking Efficiency (1 reviews) ### What Do G2 Reviewers Say About Playvox Customer AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of tracking issues** with Playvox Customer AI, enhancing the quality of service provided. - Users appreciate the **ease of use** of Playvox Customer AI, effectively tracking issues for improved service quality. - Users appreciate the **ease of tracking issues** with Playvox Customer AI, enhancing service quality significantly. - Users appreciate the **tracking efficiency** of Playvox Customer AI, enabling seamless issue management for improved service quality. #### What Are Recent G2 Reviews of Playvox Customer AI? **"[AI that transforms conversations into strategic decisions](https://www.g2.com/survey_responses/playvox-customer-ai-review-12704949)"** **Rating:** 5.0/5.0 stars *— Diana D.* [Read full review](https://www.g2.com/survey_responses/playvox-customer-ai-review-12704949) --- **"[The benefits of playvox](https://www.g2.com/survey_responses/playvox-customer-ai-review-10544242)"** **Rating:** 5.0/5.0 stars *— Moustafa A.* [Read full review](https://www.g2.com/survey_responses/playvox-customer-ai-review-10544242) --- #### What Are G2 Users Discussing About Playvox Customer AI? - [What is Playvox Customer AI used for?](https://www.g2.com/discussions/what-is-playvox-customer-ai-used-for) ### 2. [UserVoice](https://www.g2.com/products/uservoice/reviews) UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued. **Average Rating:** 4.5/5.0 **Total Reviews:** 232 **How Do G2 Users Rate UserVoice?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.1/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.6/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.4/10 (Category avg: 8.8/10) **Who Is the Company Behind UserVoice?** - **Seller:** [UserVoice](https://www.g2.com/sellers/uservoice) - **Company Website:** https://uservoice.com/validation - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** https://www.linkedin.com/company/356606/ (30 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 63% Mid-Market, 28% Enterprise #### What Are UserVoice's Pros and Cons? **Pros:** - Feedback Management (10 reviews) - Ease of Use (8 reviews) - Feedback (7 reviews) - Customer Support (6 reviews) - Helpful (6 reviews) **Cons:** - Lack of Features (3 reviews) - Complex Usability (2 reviews) - Expensive (2 reviews) - Idea Duplication (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About UserVoice? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective feedback management** of UserVoice, enhancing customer satisfaction and aligning business strategies. - Users find UserVoice **extremely easy to use** , making feedback collection and prioritization simple and efficient. - Users value UserVoice for its **powerful features** that enhance customer feedback management and improve satisfaction. - Users praise the **supportive and helpful customer support** of UserVoice, enhancing their overall experience and tool efficiency. - Users value UserVoice for its **robust tools for managing customer feedback** , enhancing satisfaction and driving business growth. **Cons:** - Users note a **lack of features** such as advanced reporting, idea traceability, and integration with development tools. - Users find the **complex usability** of UserVoice challenging, requiring significant effort to manage and understand its features. - Users find UserVoice's pricing to be **expensive** , especially for smaller organizations, despite the overall value it provides. - Users find **idea duplication** problematic, as it distorts feedback and hampers effective decision-making for product development. - Users find a **steep learning curve** for new users due to the platform's complexity and advanced features. #### What Are Recent G2 Reviews of UserVoice? **"[Great platform for unbiased Customer Feedback](https://www.g2.com/survey_responses/uservoice-review-7779200)"** **Rating:** 4.5/5.0 stars *— Dan T.* [Read full review](https://www.g2.com/survey_responses/uservoice-review-7779200) --- **"[Great tool for customer feedback and requests - we're just scratching the surface](https://www.g2.com/survey_responses/uservoice-review-7776333)"** **Rating:** 4.5/5.0 stars *— Taylor J.* [Read full review](https://www.g2.com/survey_responses/uservoice-review-7776333) --- #### What Are G2 Users Discussing About UserVoice? - [What is UserVoice used for?](https://www.g2.com/discussions/what-is-uservoice-used-for) ### 3. [CustomerGauge](https://www.g2.com/products/customergauge/reviews) CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives **Average Rating:** 4.6/5.0 **Total Reviews:** 46 **How Do G2 Users Rate CustomerGauge?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.3/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.9/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind CustomerGauge?** - **Seller:** [CustomerGauge](https://www.g2.com/sellers/customergauge) - **Year Founded:** 2007 - **HQ Location:** Amsterdam - **LinkedIn® Page:** https://www.linkedin.com/company/customergauge/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Food & Beverages, Information Technology and Services - **Company Size:** 40% Enterprise, 38% Mid-Market #### What Are Recent G2 Reviews of CustomerGauge? **"[CustomerGuage Experience](https://www.g2.com/survey_responses/customergauge-review-11414534)"** **Rating:** 4.0/5.0 stars *— Syed D.* [Read full review](https://www.g2.com/survey_responses/customergauge-review-11414534) --- **"[Efficient tool for managing customer experience and loyalty](https://www.g2.com/survey_responses/customergauge-review-11405338)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/customergauge-review-11405338) --- #### What Are G2 Users Discussing About CustomerGauge? - [What is CustomerGauge used for?](https://www.g2.com/discussions/what-is-customergauge-used-for) ### 4. [EdgeTier](https://www.g2.com/products/edge-tier-edgetier/reviews) Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers. **Average Rating:** 4.4/5.0 **Total Reviews:** 30 **How Do G2 Users Rate EdgeTier?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.8/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.8/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind EdgeTier?** - **Seller:** [Edge Tier](https://www.g2.com/sellers/edge-tier) - **Company Website:** https://www.edgetier.com - **Year Founded:** 2015 - **HQ Location:** Dublin 2, IE - **LinkedIn® Page:** https://www.linkedin.com/company/11092892 (80 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Gambling & Casinos - **Company Size:** 50% Enterprise, 30% Mid-Market #### What Are EdgeTier's Pros and Cons? **Pros:** - Ease of Use (15 reviews) - Insights Analysis (9 reviews) - Helpful (7 reviews) - Accuracy (6 reviews) - Analytics (6 reviews) **Cons:** - Inaccurate Data Analysis (6 reviews) - Accuracy Issues (5 reviews) - Data Inaccuracy (4 reviews) - Inaccuracy (4 reviews) - Complexity (3 reviews) ### What Do G2 Reviewers Say About EdgeTier? *AI-generated summary from verified user reviews* **Pros:** - Users find EdgeTier very **user-friendly** , enabling quick access to valuable insights and efficient data management. - Users value the **fast and effective insights** provided by EdgeTier, enabling quick action on customer contact trends. - Users appreciate the **useful filters** in EdgeTier for quickly finding information, enhancing their everyday efficiency. - Users value the **high accuracy** of EdgeTier, providing clear insights and efficient monitoring of Guest interactions. - Users appreciate the **fast insights and automatic analysis** from EdgeTier, making it a vital tool for monitoring trends. **Cons:** - Users note the need for improved **data accuracy and consistency** in EdgeTier for better decision-making and insights. - Users experience notable **accuracy issues** with EdgeTier, leading to concerns over data consistency and real-time decision-making. - Users highlight **data inaccuracy** in EdgeTier, expressing concerns over precision and consistency affecting decision-making reliability. - Users highlight **inaccuracy in data** and reporting, leading to trust issues and the need for manual validation. - Users find the **complexity** of EdgeTier's setup challenging, often requiring extra time for customization and report building. #### What Are Recent G2 Reviews of EdgeTier? **"[Real-Time Insights with Room for Enhancement](https://www.g2.com/survey_responses/edgetier-review-12408760)"** **Rating:** 5.0/5.0 stars *— Nikos S.* [Read full review](https://www.g2.com/survey_responses/edgetier-review-12408760) --- **"[Powerful insights with room to improve setup](https://www.g2.com/survey_responses/edgetier-review-12381323)"** **Rating:** 5.0/5.0 stars *— Wesley M.* [Read full review](https://www.g2.com/survey_responses/edgetier-review-12381323) --- ### 5. [Insight7](https://www.g2.com/products/insight7/reviews) Insight7 is an AI-powered conversational intelligence stack for customer-facing teams. It automatically analyzes every interaction at scale, delivering 100% call coverage for quality assurance and compliance, AI-driven roleplay coaching that builds real skills without manager time, intelligent voice and chat agents that qualify leads and drive customer outcomes, and candidate screening that replaces subjective interviews with objective, behavioral assessments. Leaders use Insight7 to monitor & improve performance, enforce compliance, accelerate rep development, and hire better, turning every conversation into measurable revenue and people outcomes. Trusted by 500+ businesses, with SOC 2 Type II, HIPAA, and GDPR compliance built in. **Average Rating:** 4.7/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Insight7?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.6/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 7.6/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Insight7?** - **Seller:** [Insight7.io](https://www.g2.com/sellers/insight7-io) - **Year Founded:** 2022 - **HQ Location:** Florida, US - **LinkedIn® Page:** https://www.linkedin.com/company/insight7hq (12 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 62% Small-Business, 31% Mid-Market #### What Are Insight7's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Insights Generation (6 reviews) - Insights Analysis (3 reviews) - Time-saving (3 reviews) - Time-Saving (3 reviews) **Cons:** - Limitations (3 reviews) - Missing Features (2 reviews) - Accuracy Issues (1 reviews) - AI Limitations (1 reviews) - Feature Limitations (1 reviews) ### What Do G2 Reviewers Say About Insight7? *AI-generated summary from verified user reviews* **Pros:** - Users find Insight7 to be **easy to use** with a user-friendly interface that enhances their research efficiency. - Users value the **insight generation capabilities** of Insight7, significantly enhancing efficiency and depth in research analysis. - Users appreciate the **time-saving insights analysis** of Insight7, enhancing efficiency in evaluating qualitative data significantly. - Users love how Insight7 offers **time-saving capabilities** that streamline their qualitative data analysis process effectively. - Users highlight the **time-saving** benefits of Insight7, streamlining research and enhancing the analysis of qualitative data. **Cons:** - Users are disappointed with **limited free outputs** and the inability to rename or edit documents in their library. - Users desire **more robust features** for visualizing data trends, as current limitations hinder identifying long-term patterns. - Users note **accuracy issues** with Insight7's AI analytics but remain optimistic about future improvements. - Users note that the **accuracy of AI analytics** in Insight7 needs improvement, but see potential for growth. - Users are frustrated by the **feature limitations** of Insight7, particularly the restriction to only 3 free outputs. #### What Are Recent G2 Reviews of Insight7? **"[Better experience with Insight7](https://www.g2.com/survey_responses/insight7-review-11798102)"** **Rating:** 4.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/insight7-review-11798102) --- **"[One of the best research support platforms](https://www.g2.com/survey_responses/insight7-review-10567157)"** **Rating:** 5.0/5.0 stars *— Meghan G.* [Read full review](https://www.g2.com/survey_responses/insight7-review-10567157) --- ### 6. [AnyRoad](https://www.g2.com/products/anyroad/reviews) AnyRoad is the leading platform for consumer engagement that enables brands to transform consumer events and brand experiences into long-term customer loyalty and revenue. Brands like Diageo, Budweiser, The North Face, and Westfield use AnyRoad to: • Power more effective consumer engagement with a deeper understanding of audiences • Make smarter, data-driven decisions to invest in and improve events resulting in retail sales • Connect experiential to the rest of your consumer journey through integrated systems **Average Rating:** 4.7/5.0 **Total Reviews:** 65 **How Do G2 Users Rate AnyRoad?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.9/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind AnyRoad?** - **Seller:** [AnyRoad](https://www.g2.com/sellers/anyroad) - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @anyroad (1,377 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/anyroad/ (338 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Food & Beverages, Leisure, Travel & Tourism - **Company Size:** 47% Small-Business, 41% Mid-Market #### What Are AnyRoad's Pros and Cons? **Pros:** - Appointment Management (1 reviews) - Ease of Use (1 reviews) - Event Management (1 reviews) **Cons:** - Not Intuitive (1 reviews) - Poor Interface Design (1 reviews) - UX Improvement (1 reviews) ### What Do G2 Reviewers Say About AnyRoad? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **efficiency of appointment management** in AnyRoad, streamlining their event organization on a single platform. - Users appreciate the **ease of use** of AnyRoad for managing events in a single platform. - Users value the **convenience of event management** offered by AnyRoad, streamlining their planning process effectively. **Cons:** - Users find the **interface not very intuitive** , leading to occasional confusion during usage of AnyRoad. - Users find the **interface color choices and intuitiveness** of AnyRoad lacking, affecting their overall usability experience. - Users find the **interface colors and intuitiveness lacking** , which can hinder their overall user experience with AnyRoad. #### What Are Recent G2 Reviews of AnyRoad? **"[AnyRoad Turns Brand Experiences into Measurable, Data-Driven Customer Insights](https://www.g2.com/survey_responses/anyroad-review-12735547)"** **Rating:** 4.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/anyroad-review-12735547) --- **"[All-in-One Solution for Effortless Event Management](https://www.g2.com/survey_responses/anyroad-review-9864033)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospitality* [Read full review](https://www.g2.com/survey_responses/anyroad-review-9864033) --- #### What Are G2 Users Discussing About AnyRoad? - [What is AnyRoad used for?](https://www.g2.com/discussions/what-is-anyroad-used-for) ### 7. [Lumoa](https://www.g2.com/products/lumoa/reviews) Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times. **Average Rating:** 4.4/5.0 **Total Reviews:** 36 **How Do G2 Users Rate Lumoa?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.1/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Lumoa?** - **Seller:** [Netigate](https://www.g2.com/sellers/netigate) - **Year Founded:** 2005 - **HQ Location:** Stockholm, Stockholm County - **Twitter:** @Netigate (868 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/288635/ (116 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 61% Enterprise, 25% Mid-Market #### What Are Recent G2 Reviews of Lumoa? **"[I recommend Lumoa to every organisation - their sentiment analysis is a game changer](https://www.g2.com/survey_responses/lumoa-review-8936326)"** **Rating:** 5.0/5.0 stars *— Matthieu B.* [Read full review](https://www.g2.com/survey_responses/lumoa-review-8936326) --- **"[Great tool to monitor what your guests think about your establishment and services](https://www.g2.com/survey_responses/lumoa-review-8933110)"** **Rating:** 5.0/5.0 stars *— Chris J.* [Read full review](https://www.g2.com/survey_responses/lumoa-review-8933110) --- ### 8. [Lang.ai](https://www.g2.com/products/lang-ai-lang-ai/reviews) Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required. **Average Rating:** 4.9/5.0 **Total Reviews:** 22 **How Do G2 Users Rate Lang.ai?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.6/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.8/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Lang.ai?** - **Seller:** [Lang.ai](https://www.g2.com/sellers/lang-ai) - **Year Founded:** 2018 - **HQ Location:** New York, US - **Twitter:** @_langAI (301 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/lang-ai/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Food Production - **Company Size:** 63% Mid-Market, 17% Enterprise #### What Are Recent G2 Reviews of Lang.ai? **"[Amazing way to structure customer data](https://www.g2.com/survey_responses/lang-ai-review-9594572)"** **Rating:** 5.0/5.0 stars *— Paolo B.* [Read full review](https://www.g2.com/survey_responses/lang-ai-review-9594572) --- **"[Saves time, easy to use, and crucial to our business](https://www.g2.com/survey_responses/lang-ai-review-9043609)"** **Rating:** 4.5/5.0 stars *— Kim S.* [Read full review](https://www.g2.com/survey_responses/lang-ai-review-9043609) --- #### What Are G2 Users Discussing About Lang.ai? - [What is Lang.ai used for?](https://www.g2.com/discussions/what-is-lang-ai-used-for) ### 9. [Frame AI](https://www.g2.com/products/frame-ai/reviews) Frame AI is how the world’s biggest companies proactively unlock the hidden value of their data with Stream-Trigger Augmented Generation (STAG). STAG, pioneered by the PhD-led team at Frame AI, applies generative data analysis to complex natural language. The Frame AI platform synthesizes predictive signals into workflow triggers across systems, enabling organizations to orchestrate and activate unstructured data for the first time. The Frame AI platform is designed for proactivity. Rather than waiting for user queries like RAG-based chatbots e.g. OpenAI, STAG continuously monitors streaming communication to proactively mitigate risks and drive revenue opportunities across business teams. Frame AI is a strategic partner for AI data infrastructure. We work with partners and clients from identifying use cases to refining implementation, drawing on decades of experience building flexible, durable AI solutions that enrich automation and deepen human understanding. Our Enterprise API works with existing systems to enable any team to benefit from every customer conversation. The Frame AI platform drives efficiency and LTV by: • Proactively surfacing costs and opportunities well ahead of when they would appear in structured data analysis. • Enriching automation and decision-making with the root causes behind customer propensities and behaviors. • Extracting customer traits and insights from first-party data to drive revenue strategies. • Identifying cost drivers across the enterprise. • Desiloing data and empowering cross-functional stakeholders with standardized documentation and insights. • Scaling the value of total data investment by orchestrating insights and triggers across business teams. **Average Rating:** 4.5/5.0 **Total Reviews:** 22 **How Do G2 Users Rate Frame AI?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 7.8/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 7.2/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Frame AI?** - **Seller:** [Frame](https://www.g2.com/sellers/frame) - **Year Founded:** 2016 - **HQ Location:** New York, New York - **Twitter:** @frame (1,970 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/frame.ai/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 73% Mid-Market, 14% Small-Business #### What Are Recent G2 Reviews of Frame AI? **"[Proactive Services Insights Powered by AI](https://www.g2.com/survey_responses/frame-ai-review-9605047)"** **Rating:** 5.0/5.0 stars *— Alexandre L.* [Read full review](https://www.g2.com/survey_responses/frame-ai-review-9605047) --- **"[Frame.ai - Leveling up your support insights](https://www.g2.com/survey_responses/frame-ai-review-9557094)"** **Rating:** 4.5/5.0 stars *— Matthew H.* [Read full review](https://www.g2.com/survey_responses/frame-ai-review-9557094) --- #### What Are G2 Users Discussing About Frame AI? - [What is Frame AI used for?](https://www.g2.com/discussions/what-is-frame-ai-used-for) ### 10. [Relative Insight](https://www.g2.com/products/relative-insight/reviews) Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalable solution for uncovering actionable insights from survey open-ends, reviews, customer service transcripts and online conversations. Using technology originally developed in partnership with the British government to keep children safe online, our comparative approach reveals what makes audience groups and brands unique and similar to one another. Insights are being used by leading brands and agencies to inform marketing messaging, product development, customer service strategy and more. Quantitative analysis tells you WHAT is happening in your business, text analysis tells you WHY. **Average Rating:** 4.5/5.0 **Total Reviews:** 57 **How Do G2 Users Rate Relative Insight?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.8/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.8/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Relative Insight?** - **Seller:** [Relative Insight Ltd](https://www.g2.com/sellers/relative-insight-ltd) - **Year Founded:** 2012 - **HQ Location:** London, England - **Twitter:** @RelativeInsight (791 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5111062/ (24 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Market Research - **Company Size:** 40% Small-Business, 30% Mid-Market #### What Are Recent G2 Reviews of Relative Insight? **"[Great tool for generating language insights, with brilliant hands-on service](https://www.g2.com/survey_responses/relative-insight-review-8360503)"** **Rating:** 5.0/5.0 stars *— Maria Victoria O.* [Read full review](https://www.g2.com/survey_responses/relative-insight-review-8360503) --- **"[Love using Relative Insight for qual, quant, and beyond](https://www.g2.com/survey_responses/relative-insight-review-8387737)"** **Rating:** 4.5/5.0 stars *— Jack C.* [Read full review](https://www.g2.com/survey_responses/relative-insight-review-8387737) --- #### What Are G2 Users Discussing About Relative Insight? - [What is Relative Insight used for?](https://www.g2.com/discussions/what-is-relative-insight-used-for) ### 11. [Pulse](https://www.g2.com/products/pulsegen-technologies-pulse/reviews) Pulse is the world’s leading AI-native Feedback Intelligence Platform built for modern enterprises. In today’s digital-first world, customer feedback is scattered across endless channels — from support tickets, CRM notes, app store reviews, call transcripts, Slack channels, and social media chatter to D2C aggregator platforms. For product, customer success, and operations teams, this creates an overwhelming challenge: how to unify, prioritise, and act on fragmented signals at scale. Pulse solves this by transforming unstructured customer feedback into structured, revenue-driving intelligence. Powered by Agentic AI, the platform consolidates all feedback sources into a single source of truth, enriches them with business context (revenue, churn risk, NRR, CSAT, LTV, repeat orders), and drives AI-led workflows that help enterprises make smarter, faster, and more transparent decisions. For product teams, Pulse acts as a co-pilot for prioritisation and roadmap planning. It surfaces the most critical customer requests, links them to business outcomes, and even generates PRD drafts and roadmap hierarchies — helping teams move from feedback to execution seamlessly. For customer success teams, Pulse provides real-time alerts on at-risk accounts, churn signals, and recurring hotspots, enabling proactive resolution before revenue impact occurs. Instead of sifting through thousands of support tickets or NPS surveys, CS leaders gain instant clarity on the issues that matter most. For business operations teams in digital-native enterprises (e-commerce, fintech, food delivery, travel), Pulse helps uncover operational gaps like payment failures, onboarding bottlenecks, or logistics breakdowns by analyzing inputs from support desks, app reviews, loyalty programs, and call centers. These insights drive measurable improvements in efficiency, compliance, and customer satisfaction. Unlike traditional product analytics tools or CX-only solutions, Pulse is purpose-built as a cross-functional intelligence layer. It doesn’t just analyze feedback — it closes the loop with traceable workflows, collaboration features, and audit trails that ensure alignment across product, CX, marketing, operations, and leadership teams. Pulse is more than a tool — it’s a movement toward data-backed, customer-obsessed decision-making. As enterprises adopt AI across engineering and operations, Pulse ensures that customer feedback doesn’t remain the bottleneck. Instead, it becomes the fuel for building products customers love, delivering proactive experiences, and driving sustainable business growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Pulse?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.9/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Pulse?** - **Seller:** [Pulsegen Technologies](https://www.g2.com/sellers/pulsegen-technologies) - **Year Founded:** 2024 - **HQ Location:** Hyderabad, IN - **LinkedIn® Page:** https://www.linkedin.com/company/pulsegenio/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager - **Top Industries:** Computer Software, Construction - **Company Size:** 78% Mid-Market, 11% Small-Business #### What Are Pulse's Pros and Cons? **Pros:** - Insights Generation (4 reviews) - Automation (3 reviews) - Customer Insights (3 reviews) - Efficiency (3 reviews) - Customer Support (2 reviews) **Cons:** - Cluttered Interface (1 reviews) - Integration Issues (1 reviews) - Limited Tools (1 reviews) ### What Do G2 Reviewers Say About Pulse? *AI-generated summary from verified user reviews* **Pros:** - Users find that Pulse provides a **holistic and streamlined insights generation** , making feedback analysis efficient and effective. - Users commend the **effective automation** of Pulse, which significantly streamlines workflows and enhances decision-making efficiency. - Users value the **holistic insights** provided by Pulse, streamlining customer experience programs effectively and efficiently. - Users find Pulse to be a **highly efficient tool** , streamlining insights and significantly reducing time spent on analysis. - Users value the **efficient customer support** from Pulse, as it simplifies workflows and enhances decision-making for teams. **Cons:** - Users find the **cluttered interface** of Pulse can be overwhelming, making it difficult to navigate effectively. - Users note that some **integration issues** exist, which can hinder the overall user experience with Pulse. - Users find the **limited tools** available often hinder their ability to fully utilize Pulse effectively from the start. #### What Are Recent G2 Reviews of Pulse? **"[Well-Organised, Handy Roadmap Tool — Ideal for Implementation Specialists](https://www.g2.com/survey_responses/pulse-review-13049531)"** **Rating:** 5.0/5.0 stars *— marupaka a.* [Read full review](https://www.g2.com/survey_responses/pulse-review-13049531) --- **"[Pulse Unifies Feedback from multiple sources and Automates Workflows with AI](https://www.g2.com/survey_responses/pulse-review-13048643)"** **Rating:** 5.0/5.0 stars *— Neeraj T.* [Read full review](https://www.g2.com/survey_responses/pulse-review-13048643) --- ### 12. [Comments Analytics](https://www.g2.com/products/comments-analytics/reviews) Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision-making processes of your customers. Comments Analytics is an AI tool that provides an in-depth analysis of unstructured text data, including sentiment analysis, comment categories, named\_entities recognition, and keyword extraction. Key Benefits of CommentsAnalytics Services: 1 - Customer Insights 2 - Brand Reputation Management 3 - Product Development and Innovation 4 - Customer Experience Enhancement **Average Rating:** 4.8/5.0 **Total Reviews:** 22 **How Do G2 Users Rate Comments Analytics?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.6/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.8/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Comments Analytics?** - **Seller:** [Comments Analytics](https://www.g2.com/sellers/comments-analytics) - **Year Founded:** 2022 - **HQ Location:** Hamburg, Hamburg - **Twitter:** @CommentsAnaly (2 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/comments-analytics (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 96% Small-Business, 4% Enterprise #### What Are Comments Analytics's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Ease of Understanding (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Efficiency Improvement (1 reviews) ### What Do G2 Reviewers Say About Comments Analytics? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy of sentiment analysis** , which provides essential insights for improving products based on customer feedback. - Users appreciate the **ease of understanding** offered by Comments Analytics, facilitating smooth navigation and interpretation of insights. - Users value the **ease of use** of Comments Analytics, appreciating the smooth navigation and user-friendly interface. - Users appreciate the **efficiency** of Comments Analytics for smooth navigation and insightful sentiment analysis. - Users value the **efficiency improvement** offered by Comments Analytics, making feedback analysis a seamless experience. #### What Are Recent G2 Reviews of Comments Analytics? **"[Sentiment Analysis for Comments](https://www.g2.com/survey_responses/comments-analytics-review-9074532)"** **Rating:** 5.0/5.0 stars *— Soosan N.* [Read full review](https://www.g2.com/survey_responses/comments-analytics-review-9074532) --- **"[Analytical view of customer Sentiment](https://www.g2.com/survey_responses/comments-analytics-review-10435740)"** **Rating:** 4.5/5.0 stars *— Ali R.* [Read full review](https://www.g2.com/survey_responses/comments-analytics-review-10435740) --- ### 13. [Yogi](https://www.g2.com/products/yogi/reviews) Yogi | AI-Powered Consumer Insights Platform for Leading CPG Brands Yogi is an AI-driven consumer insights platform that helps top consumer goods brands unlock the full potential of product reviews, customer support tickets, surveys, and social media feedback. By analyzing millions of data points across channels, Yogi delivers real-time, unified intelligence that enables faster, smarter decision-making. Trusted by industry leaders like Nestlé, Microsoft, Keurig, Unilever, Church & Dwight, MARS, and Kohler, Yogi empowers teams across marketing, product, insights, and digital shelf to stay ahead of shifting consumer preferences, identify emerging trends, and outpace the competition. With Yogi, brands can drive innovation, optimize product performance, and win customer loyalty—at scale. **Average Rating:** 4.6/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Yogi?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.1/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.6/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Yogi?** - **Seller:** [Yogi](https://www.g2.com/sellers/yogi) - **Year Founded:** 2018 - **HQ Location:** New York, New York - **LinkedIn® Page:** https://www.linkedin.com/company/yogi-feedback/ (92 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Goods - **Company Size:** 50% Mid-Market, 29% Enterprise #### What Are Yogi's Pros and Cons? **Pros:** - Analytics (1 reviews) - Customer Insights (1 reviews) - Data Accuracy (1 reviews) - Ease of Use (1 reviews) - Helpful (1 reviews) **Cons:** - Filtering Issues (1 reviews) - Inadequate Filtering Options (1 reviews) - Lack of Specificity (1 reviews) ### What Do G2 Reviewers Say About Yogi? *AI-generated summary from verified user reviews* **Pros:** - Users value the **insightful analytics and recommendations** from Yogi, enhancing their overall experience and decision-making. - Users find that Yogi provides **valuable customer insights** that aid in understanding brand perception and improving equity. - Users value Yogi for its **data accuracy** , aiding in clear insights on consumer perceptions and brand improvements. - Users find Yogi's interface **very easy to use** , appreciating its helpful analytics and recommendations. - Users find Yogi **extremely helpful** in identifying consumer perceptions and improving brand strategies effectively. **Cons:** - Users are experiencing **filtering issues** on Yogi, finding irrelevant features for their specific industry needs. - Users find **filtering options inadequate** , leading to frustration when trying to find relevant features for their needs. - Users note a **lack of specificity** in Yogi's analysis, leading to potentially skewed results and confusion. #### What Are Recent G2 Reviews of Yogi? **"[Very easy to work and reliable.](https://www.g2.com/survey_responses/yogi-review-10244019)"** **Rating:** 4.5/5.0 stars *— Lori S.* [Read full review](https://www.g2.com/survey_responses/yogi-review-10244019) --- **"[Transforming product analysis with insightful data and stellar support team](https://www.g2.com/survey_responses/yogi-review-8659877)"** **Rating:** 5.0/5.0 stars *— Jasmine F.* [Read full review](https://www.g2.com/survey_responses/yogi-review-8659877) --- ### 14. [Idiomatic](https://www.g2.com/products/idiomatic/reviews) Idiomatic provides instant Voice of Customer within minutes. With our new self-serve version, you can 1- Upload Any Feedback Data Set: Easily upload/connect your customer feedback data from help desk, surveys, app reviews, product reviews, social media, and forum/communities. See the magic happen instantly, live. 2- Get a Custom Taxonomy: Idiomatic instantly generates a set of labels custom to your dataset, providing you with a taxonomy in real-time you can use for classification. 3- Get Instant Results: Get your set of labels, and all of your data categorized by those labels in minutes. Try it for free for 14 days! Trusted by companies such as Pinterest and HubSpot, Idiomatic can be used to build a voice of customer program from scratch or to look into automating an existing program. The biggest drawback of customer feedback analytics is that it’s often based on large language models or natural language processing (NLP). These general models are good at surfacing high-level themes, insights, and key phrases in text analysis, but are not tailored to give specific granular insights for each individual business or industry, taking into account language that is unique to you. This means that you still have to do deep dives to read lots of tickets to understand the specifics of what’s going on with a theme or phrase. Idiomatic builds a new taxonomy unique to each client’s business that helps you better understand your customers and their specific feedback about your products and services. The Idiomatic models are not “theme” based, but use machine learning based on our taxonomy to better understand the relationship and meaning of your customer feedback. This means you can process high volumes of data at scale, and deliver specific human-understandable insights without requiring you to do deep dives to read lots of tickets to get actionable insights about your business. **Average Rating:** 4.6/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Idiomatic?** - **Thematic Analysis:** 9.1/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Idiomatic?** - **Seller:** [Idiomatic](https://www.g2.com/sellers/idiomatic) - **Year Founded:** 2015 - **HQ Location:** Palo Alto, California - **LinkedIn® Page:** https://www.linkedin.com/company/idiomatic-inc/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 67% Enterprise, 25% Mid-Market #### What Are Recent G2 Reviews of Idiomatic? **"[My interactions with their representatives have been wonderful](https://www.g2.com/survey_responses/idiomatic-review-8732235)"** **Rating:** 4.0/5.0 stars *— Verified User in Internet* [Read full review](https://www.g2.com/survey_responses/idiomatic-review-8732235) --- **"[Comprehensive Analytics with Room for Enhanced Customization](https://www.g2.com/survey_responses/idiomatic-review-8762140)"** **Rating:** 5.0/5.0 stars *— Justin J.* [Read full review](https://www.g2.com/survey_responses/idiomatic-review-8762140) --- ### 15. [Mopinion](https://www.g2.com/products/mopinion/reviews) In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. Mopinion provides you with the European #1 Feedback Software for Web, App and Email. At Mopinion, we make it easy for you to discover missing insights and optimise digital experiences. You know what users are doing. Now find out why. Mopinion Products: - Mopinion for Websites: Deliver an exceptional website experience. Get the inside scoop on how your customers experience your website so that you can drive strategy and boost engagement. - Mopinion for Apps: Grab a hold of powerful in-app insights. Collect powerful feedback from your native apps with our flexible and easy-to-install SDKs for iOS and Android. - Mopinion for Email: Boost engagement within email campaigns. It’s not just about clicks or opens anymore. Start sending the right message to your audience. Insights & Action: Stay on top of your user feedback with AI-powered feedback summarisation, trend identification, and the best data visualisation and action management tools at your fingertips. Connect your favorite tools with Mopinion: Mopinion integrates seamlessly with your favourite applications. Expand your possibilities and connect your apps to Mopinion. Technology: Mopinion provides tons of connectors and agile cloud services for data integration, feedback management, and automation so you’re up and running fast. Because we’re built on the best technologies, Mopinion is the most trusted name when it comes to analysing customer feedback from your websites and apps. Security: We understand the value of data, and provide solid security at all levels. Our team will do the utmost to keep your data safe and protected, and that is why Mopinion is ISO 27001 certified. All data transferred to and from our servers is encrypted via a SSL connection. The Mopinion platform is hosted with the world’s leading data center providers. Our data center partners are SOC 2 Type II and ISO 27001 certified. Join over 1500+ enterprises with forward-thinking digital teams such as Air France-KLM, Bol, Colgate-Palmolive, the Dutch Government, Efteling, Engie, France Travail, Kaufland, KPN, Scania, TomTom, TSB Bank, Vattenfall and many more. Mopinion is part of Netigate: The European leading AI-powered Experience Management platform. We help enterprises turn customer and employee insights into business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Mopinion?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10) - **Thematic Analysis:** 5.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 4.6/10 (Category avg: 8.6/10) - **Customer Service Channels:** 6.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Mopinion?** - **Seller:** [Mopinion](https://www.g2.com/sellers/mopinion) - **Year Founded:** 2013 - **HQ Location:** Rotterdam, South Holland, Netherlands - **LinkedIn® Page:** https://www.linkedin.com/company/1141319/ (26 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 50% Mid-Market, 29% Enterprise #### What Are Recent G2 Reviews of Mopinion? **"[Good software to start to listen to your users](https://www.g2.com/survey_responses/mopinion-review-5133759)"** **Rating:** 4.0/5.0 stars *— Roderik P.* [Read full review](https://www.g2.com/survey_responses/mopinion-review-5133759) --- **"[Super intuitive and powerful tool to gather user feedback!](https://www.g2.com/survey_responses/mopinion-review-5111384)"** **Rating:** 4.0/5.0 stars *— Petter A.* [Read full review](https://www.g2.com/survey_responses/mopinion-review-5111384) --- #### What Are G2 Users Discussing About Mopinion? - [What is Mopinion used for?](https://www.g2.com/discussions/what-is-mopinion-used-for) ### 16. [Feedbackly](https://www.g2.com/products/feedbackly/reviews) Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world. **Average Rating:** 4.3/5.0 **Total Reviews:** 29 **How Do G2 Users Rate Feedbackly?** - **Has the product been a good partner in doing business?:** 6.1/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.1/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.8/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Feedbackly?** - **Seller:** [Feedbackly.](https://www.g2.com/sellers/feedbackly) - **Year Founded:** 2012 - **HQ Location:** Helsinki, Finland - **Twitter:** @feedbacklyapp (1,792 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2822062 (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 55% Small-Business, 38% Mid-Market #### What Are Recent G2 Reviews of Feedbackly? **"[Feedbackly is a godsent of a tool for marketers](https://www.g2.com/survey_responses/feedbackly-review-7158753)"** **Rating:** 4.0/5.0 stars *— ben haim k.* [Read full review](https://www.g2.com/survey_responses/feedbackly-review-7158753) --- **"[CXM that understands lead generation](https://www.g2.com/survey_responses/feedbackly-review-7144200)"** **Rating:** 4.0/5.0 stars *— Huub V.* [Read full review](https://www.g2.com/survey_responses/feedbackly-review-7144200) --- ### 17. [CoNote](https://www.g2.com/products/conote/reviews) CoNote transcribes, analyzes, and organizes your qualitative research while you collaborate with your team. **Average Rating:** 5.0/5.0 **Total Reviews:** 12 **Who Is the Company Behind CoNote?** - **Seller:** [CoNote](https://www.g2.com/sellers/conote) - **Year Founded:** 2023 - **HQ Location:** San Diego, California - **Twitter:** @conoteai (11 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/conote-ai/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 25% Mid-Market #### What Are CoNote's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Video Recording (6 reviews) - Features (5 reviews) - Interviews (5 reviews) - Resource Availability (4 reviews) **Cons:** - Missing Features (1 reviews) ### What Do G2 Reviewers Say About CoNote? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of CoNote, enjoying efficient project management and time-saving transcription features. - Users commend CoNote's **video recording capabilities** , allowing effortless transcription and analysis of research interviews. - Users laud CoNote's **intuitive interface and comprehensive features** , significantly enhancing research efficiency and analysis accuracy. - Users highlight the **efficiency of interviews management** in CoNote, streamlining analysis and enhancing research productivity. - Users value the **resource availability** of CoNote, enhancing efficiency and simplifying qualitative research analysis significantly. **Cons:** - Users desire **missing features** in CoNote, particularly an auto summary for individual transcripts instead of project-wide summaries. #### What Are Recent G2 Reviews of CoNote? **"[Reserach Analysis tool hits a homerun](https://www.g2.com/survey_responses/conote-review-8567312)"** **Rating:** 5.0/5.0 stars *— Peter M.* [Read full review](https://www.g2.com/survey_responses/conote-review-8567312) --- **"[Finally a tool for analysis that is reliable and accurate!](https://www.g2.com/survey_responses/conote-review-8553247)"** **Rating:** 5.0/5.0 stars *— Justin S.* [Read full review](https://www.g2.com/survey_responses/conote-review-8553247) --- ### 18. [LiveAgent](https://www.g2.com/products/liveagent/reviews) LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,481 **How Do G2 Users Rate LiveAgent?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.9/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.4/10 (Category avg: 8.6/10) - **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind LiveAgent?** - **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit) - **Year Founded:** 2004 - **HQ Location:** Bratislava - **Twitter:** @qualityunit (480 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3516632/ (61 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 29% Mid-Market #### What Are LiveAgent's Pros and Cons? **Pros:** - Ease of Use (58 reviews) - Features (48 reviews) - Customer Support (45 reviews) - Helpful (42 reviews) - Efficiency (36 reviews) **Cons:** - Learning Curve (12 reviews) - Missing Features (11 reviews) - Not Intuitive (10 reviews) - Steep Learning Curve (10 reviews) - Integration Issues (8 reviews) ### What Do G2 Reviewers Say About LiveAgent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. - Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. - Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. - Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. - Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. **Cons:** - Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. - Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. - Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. - Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. - Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. #### What Are Recent G2 Reviews of LiveAgent? **"[It supports simplified customer access to assistance services across all channels.](https://www.g2.com/survey_responses/liveagent-review-12558141)"** **Rating:** 5.0/5.0 stars *— Edjelie M.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141) --- **"[The ideal way to make us more efficient when responding to customer tickets.](https://www.g2.com/survey_responses/liveagent-review-11841064)"** **Rating:** 5.0/5.0 stars *— Ingy H.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-11841064) --- #### What Are G2 Users Discussing About LiveAgent? - [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment ### 19. [Stratifyd](https://www.g2.com/products/stratifyd/reviews) Stratifyd is the only next-gen experience analytics platform powered by Smart AI™ that empowers people of all skill levels to move beyond traditional customer experience analytics. By surfacing insights that existing approaches may miss, Stratifyd Smart AI™ takes the burden of manual analytics off teams, proactively surfacing hidden signals and themes 24/7 to ensure you never miss another insight. Today, many organizations have tons of data but lack the ability, time, resources, or budget to truly expose the insights that matter most to them. This is where Stratifyd stands out. With these challenges in mind, we have purpose-built the Stratifyd platform that will unify data from all your different sources and, through Smart AI™, automatically uncover the actionable insights you didn't know you were missing to: - Hit mission critical KPIs - Grow revenue - Drive loyalty - Reduce costs - Improve efficiency **Average Rating:** 4.3/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Stratifyd?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 5.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 6.7/10 (Category avg: 8.6/10) - **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Stratifyd?** - **Seller:** [Stratifyd](https://www.g2.com/sellers/stratifyd) - **Year Founded:** 2015 - **HQ Location:** Charlotte, US - **Twitter:** @getStratifyd (997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10813350/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Enterprise, 20% Mid-Market #### What Are Recent G2 Reviews of Stratifyd? **"[Great company and solution to help uncover actionable customer insights](https://www.g2.com/survey_responses/stratifyd-review-4808690)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/stratifyd-review-4808690) --- **"[Rich, automated insights](https://www.g2.com/survey_responses/stratifyd-review-4930224)"** **Rating:** 4.5/5.0 stars *— Craig W.* [Read full review](https://www.g2.com/survey_responses/stratifyd-review-4930224) --- #### What Are G2 Users Discussing About Stratifyd? - [How do you use Stratifyd?](https://www.g2.com/discussions/how-do-you-use-stratifyd) - [What is the use of Stratifyd?](https://www.g2.com/discussions/what-is-the-use-of-stratifyd) - [When was Stratifyd founded?](https://www.g2.com/discussions/when-was-stratifyd-founded) ### 20. [Yabble](https://www.g2.com/products/yabble/reviews) Effortless insights are as easy as 1, 2, 3, Yabble. From revolutionary Virtual Audiences that give you insights in minutes, to a suite of AI tools that allow you to analyze your data 1000x faster than a human – Yabble is the leading AI solution for every stage of research. Built with a combination of custom algorithms, tens of thousands of hours of training and world-class Large Language Models – Yabble is trusted by leading brands globally. For answers to this, that, and everything. Yabble it. **Average Rating:** 4.6/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Yabble?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.8/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Yabble?** - **Seller:** [Yabble](https://www.g2.com/sellers/yabble) - **Year Founded:** 2013 - **HQ Location:** Auckland, NZ - **Twitter:** @YabbleAI (67 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18156056 (26 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 55% Small-Business, 36% Mid-Market #### What Are Recent G2 Reviews of Yabble? **"[Great results! And so much faster!](https://www.g2.com/survey_responses/yabble-review-7979262)"** **Rating:** 4.5/5.0 stars *— Gregg A.* [Read full review](https://www.g2.com/survey_responses/yabble-review-7979262) --- **"[Useful AI Insights](https://www.g2.com/survey_responses/yabble-review-8581743)"** **Rating:** 4.5/5.0 stars *— Eder S.* [Read full review](https://www.g2.com/survey_responses/yabble-review-8581743) --- ### 21. [Cauliflower](https://www.g2.com/products/cauliflower/reviews) Cauliflower is the AI-native insights platform that covers the entire market research workflow, from raw data to finished presentation. The problem: Market research teams today work with five or more tools: SPSS for data preparation, Excel for tables, separate tools for text analytics, BI platforms for dashboards, and PowerPoint for presentations. This costs time, creates error sources, and makes insights hard to share. The solution: Cauliflower unites all steps in one platform with AI at its core: Automatic dataset understanding: The AI reads survey datasets (SPSS, CSV) and understands them semantically. It automatically detects question types (single choice, multiple choice, open-ended, scales), identifies matrix batteries, demographic variables, and weightings. For each variable, it generates item short labels, item long labels, and question texts. The dataset is immediately analyzable, without hours of manual configuration. Automatic open-end coding: Our proprietary in-house model automatically creates codeplans for open-ended questions, including sentiment analysis and AI-generated summaries. Codeplans remain editable after analysis, and bring your own codebook is supported. Coding feeds directly into the overall analysis. Intelligent layer: Cauliflower places a flexible knowledge layer over the raw data. This layer can be adjusted by the user without altering the original data. Data integrity is always preserved. Table books & weighting: Full cross-tabulation / table book creation. Create weighting variables based on target distributions, data weighting with automatic base/sample. Comprehensive analysis features: Significance testing, splits, table views, driver analysis (Shapley, Kruskal-Wallis, partial correlation), chart builder for complex visualizations, analysis-specific viz types (NPS, performance comparisons, tracking data), flexible filtering with pre-built filter sets, smart search across the entire dataset. AI assistant: Chat with your data in natural language. The assistant answers questions, builds new charts, and creates dashboards on demand. AI-powered reformulation of titles and comments across all visualizations simultaneously. Collaboration & output: Presentation mode, reading mode, link sharing, multiple commenting features. PPTX export with native charts and your own master template. No vendor lock-in: export results and charts anytime as CSV, Excel, PNG, or PPTX. Enterprise-ready: EU-hosted, fully GDPR-compliant, SSO integration, on-premise deployment available, bring your own LLM credentials. Zero data tracking, no third-party data sharing. Languages: Core European language support, additional languages available on request. Additional feature: Surveybot. AI-powered probing within surveys for deeper qualitative insights. Founded in 2019 in Hamburg, Germany. Trusted by leading enterprises and research agencies. **Average Rating:** 4.8/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Cauliflower?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10) - **Thematic Analysis:** 10.0/10 (Category avg: 8.7/10) - **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Cauliflower?** - **Seller:** [Cauliflower](https://www.g2.com/sellers/cauliflower) - **Year Founded:** 2019 - **HQ Location:** Hamburg, Hamburg - **LinkedIn® Page:** https://www.linkedin.com/company/28898113 (9 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Market Research - **Company Size:** 40% Small-Business, 30% Mid-Market #### What Are Recent G2 Reviews of Cauliflower? **"[Great tool and outstanding customer support](https://www.g2.com/survey_responses/cauliflower-review-7021259)"** **Rating:** 4.5/5.0 stars *— Svea K.* [Read full review](https://www.g2.com/survey_responses/cauliflower-review-7021259) --- **"[With cauliflower ai you simply understand your customers much better!](https://www.g2.com/survey_responses/cauliflower-review-7021184)"** **Rating:** 4.5/5.0 stars *— Marc B.* [Read full review](https://www.g2.com/survey_responses/cauliflower-review-7021184) --- ### 22. [DataEQ](https://www.g2.com/products/dataeq/reviews) DataEQ specialises in providing large organisations with high-quality, actionable data from unstructured customer and public feedback. Using a unique blend of AI and human intelligence, the company offers various tailored solutions that range from customer service and experience, to market conduct and risk management. Founded in South Africa in 2007, and headquartered in London, DataEQ continues to expand internationally. Today, the company supports enterprise clients across four continents covering a range of business sectors, including financial services, telecommunications, automotive, and retail. www.dataeq.com **Average Rating:** 4.7/5.0 **Total Reviews:** 19 **How Do G2 Users Rate DataEQ?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10) **Who Is the Company Behind DataEQ?** - **Seller:** [DataEQ](https://www.g2.com/sellers/dataeq) - **Year Founded:** 2007 - **HQ Location:** London, London - **Twitter:** @DataEQ (5,932 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dataeq/ (127 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 58% Small-Business, 32% Enterprise #### What Are Recent G2 Reviews of DataEQ? **"[Highest quality human-verified, accurate data backed up by a superbly responsive support team.](https://www.g2.com/survey_responses/dataeq-review-4395702)"** **Rating:** 5.0/5.0 stars *— Verified User in International Affairs* [Read full review](https://www.g2.com/survey_responses/dataeq-review-4395702) --- **"[I love DataEQ and would recommend a friend](https://www.g2.com/survey_responses/dataeq-review-7355288)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/dataeq-review-7355288) --- #### What Are G2 Users Discussing About DataEQ? - [What is DataEQ used for?](https://www.g2.com/discussions/what-is-dataeq-used-for) ### 23. [Wordnerds](https://www.g2.com/products/wordnerds/reviews) Wordnerds is a UK-based SaaS company whose mission is to teach computers to read—and genuinely understand—language. 80% of the world’s data exists in the form of unstructured text. Big businesses are bombarded daily by millions of tweets, emails, webchats, online reviews, survey results, CRM-entries, news articles and forum posts written by, for and about them. But language is weird, unpredictable, colloquial, fluid, sarcastic and entirely dependent on context. It’s hard to make sense of and, for most organisations, totally invisible. Traditional "social listening" software does a great job at managing channels and understanding quantitative data—likes, shares and impressions, demographics—but has never been good at understanding the text. Their word clouds are meaningless and their abstract sentiment scores are unactionable. Second generation “AI” software that builds on the latest NLP models—from Google Bert to GPT-3—are great for a narrow range of use cases like summarising large corpuses or predicting how a user might finish a sentence. But they require manual model-training by advanced (expensive!) data scientists. Wordnerds is different. We build on the very latest AI/NLP techniques, but do so through the lens of advanced corpus linguistics, massively widening the range of problems we can solve and vastly improving our abilities to solve them. The result is a user-trainable model that genuinely understands language. We group ideas by meaning—not vocabulary—and link sentiment to topics. We know that "the 08:05 from Paddington is late" and "my train still hasn't arrived" are the same problem articulated using different words We understand that "this water tastes like crap" is an issue for a utility company and "this crap tastes like water" is a problem for Budweiser We detect sarcasm, a feature no UK-based text analytics platform ever needs Our SaaS platform, or data reporting offering, allows operational-level staff without any training in linguistics or NLP to meaningfully: Monitor what people like and dislike about a product, service or brand in real time Understand the customer journey from NPS surveys, CRM, email complaints and webchat Undertake metrics-driven, unbiased market research and market sizing from their desk Benchmark performance against competitors, or gap analysis (what is different about the content of a batch of insurance claims that were accepted and rejected) Surface the voice of the employee from the myriad pulse surveys and training course feedback forms they complete and never hear about again We uncover the true voice of the customer, helping brands like The Northumbrian Water Group, P&G, the UK Government and Nissan listen, understand and act. **Average Rating:** 4.5/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Wordnerds?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.3/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 7.0/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Wordnerds?** - **Seller:** [Wordnerds](https://www.g2.com/sellers/wordnerds) - **Year Founded:** 2017 - **HQ Location:** Gateshead, Tyne and Wear - **LinkedIn® Page:** https://www.linkedin.com/company/wordnerds/ (27 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 64% Enterprise, 29% Mid-Market #### What Are Wordnerds's Pros and Cons? **Pros:** - Customer Insights (2 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Insights Analysis (2 reviews) - Accuracy (1 reviews) **Cons:** - Accuracy Issues (1 reviews) - AI Inaccuracy (1 reviews) - AI Limitations (1 reviews) - Data Management (1 reviews) - Exporting Issues (1 reviews) ### What Do G2 Reviewers Say About Wordnerds? *AI-generated summary from verified user reviews* **Pros:** - Users value the **rich customer insights** provided by Wordnerds, enhancing their data analysis and decision-making processes. - Users value the **excellent customer support** from Wordnerds, highlighting the helpfulness of the dedicated account manager. - Users find Wordnerds' interface **easy to use** , making information uploading and data analysis a breeze. - Users value the **insightful analysis** provided by Wordnerds, enhancing their understanding of qualitative and quantitative data. - Users praise the **accuracy** of Wordnerds, benefiting from precise data analysis and customizable theme training options. **Cons:** - Users face **accuracy issues** with Wordnerds, finding analysis difficult, especially with limited data sets. - Users find the **AI inaccuracy** in Wordnerds limits usability, especially with data exports and lack of AI-generated summaries. - Users find the **AI limitations** of Wordnerds hinder effective data utilization, especially for smaller projects lacking volume. - Users find the **data accuracy inconsistent** , making analysis challenging, especially with smaller datasets. - Users find the **exporting issues** cumbersome, requiring extra effort to clean and utilize data effectively. #### What Are Recent G2 Reviews of Wordnerds? **"[Streamlining Employee Feedback Analysis with Word Nerds AI](https://www.g2.com/survey_responses/wordnerds-review-10591574)"** **Rating:** 4.0/5.0 stars *— Amy B.* [Read full review](https://www.g2.com/survey_responses/wordnerds-review-10591574) --- **"[Strong text analytics platform](https://www.g2.com/survey_responses/wordnerds-review-10490496)"** **Rating:** 5.0/5.0 stars *— Chris H.* [Read full review](https://www.g2.com/survey_responses/wordnerds-review-10490496) --- ### 24. [CX Index](https://www.g2.com/products/cx-index/reviews) CX Index is a SaaS Voice of the Customer (VoC) application headquartered in Dublin, Ireland. It helps organizations across diverse sectors capture and analyze customer feedback to measure, manage, and improve the customer experience. Designed to integrate seamlessly with leading CCaaS platforms, it combines feedback insights with data from a range of third-party sources, delivering the actionable intelligence businesses need to make more profitable, customer-centric decisions.. **Average Rating:** 4.7/5.0 **Total Reviews:** 11 **How Do G2 Users Rate CX Index?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 10.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind CX Index?** - **Seller:** [CX Index™](https://www.g2.com/sellers/cx-index) - **Year Founded:** 2012 - **HQ Location:** Dublin, Ireland - **Twitter:** @cxindex (810 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9369008 (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 25% Enterprise #### What Are CX Index's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Ease of Use (2 reviews) - Implementation Ease (2 reviews) - Time-Saving (2 reviews) - Communication (1 reviews) ### What Do G2 Reviewers Say About CX Index? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent customer support** of CX Index, highlighting the smooth implementation and ongoing assistance. - Users appreciate the **ease of use** of CX Index, noting its smooth implementation and excellent support. - Users value the **smooth implementation process** of CX Index, which positively impacts their business operations. - Users value the **time-saving implementation** of CX Index, which significantly enhances business efficiency and productivity. - Users value the **excellent support and communication** from CX Index, enhancing their overall experience and business impact. #### What Are Recent G2 Reviews of CX Index? **"[Excellent product and service](https://www.g2.com/survey_responses/cx-index-review-11510558)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/cx-index-review-11510558) --- **"[CX Index does not disappoint](https://www.g2.com/survey_responses/cx-index-review-11512497)"** **Rating:** 5.0/5.0 stars *— Derek G.* [Read full review](https://www.g2.com/survey_responses/cx-index-review-11512497) --- #### What Are G2 Users Discussing About CX Index? - [What is the purpose of CX?](https://www.g2.com/discussions/cx-index-what-is-the-purpose-of-cx) - [What is the purpose of CX?](https://www.g2.com/discussions/what-is-the-purpose-of-cx) - [What are CX capabilities?](https://www.g2.com/discussions/cx-index-what-are-cx-capabilities) - [What are CX capabilities?](https://www.g2.com/discussions/what-are-cx-capabilities) - [What is CX in software?](https://www.g2.com/discussions/cx-index-what-is-cx-in-software) ### 25. [Producter](https://www.g2.com/products/producter/reviews) Producter is a product management software for customer-centric product teams. It helps product teams a complete cycle between collecting feedback, managing tasks, tracking roadmap, and sharing updates. **Average Rating:** 4.7/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Producter?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.3/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10) - **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Producter?** - **Seller:** [Producter](https://www.g2.com/sellers/producter) - **Year Founded:** 2022 - **HQ Location:** Remote, EE - **Twitter:** @producter (756 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/producter/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 88% Small-Business, 13% Mid-Market #### What Are Recent G2 Reviews of Producter? **"[Great product experience!](https://www.g2.com/survey_responses/producter-review-7797496)"** **Rating:** 5.0/5.0 stars *— Miguel B.* [Read full review](https://www.g2.com/survey_responses/producter-review-7797496) --- **"[Simple , clean tool for tracking your product opportunity backlog](https://www.g2.com/survey_responses/producter-review-5251701)"** **Rating:** 4.0/5.0 stars *— Kevin K.* [Read full review](https://www.g2.com/survey_responses/producter-review-5251701) --- #### What Are G2 Users Discussing About Producter? - [What is Producter used for?](https://www.g2.com/discussions/what-is-producter-used-for) ## What Is Feedback Analytics Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Feedback Analytics Software? - [Survey Software](https://www.g2.com/categories/survey) - [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) - [Text Analysis Software](https://www.g2.com/categories/text-analysis) - [User Research Tools](https://www.g2.com/categories/user-research) - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) - [Experience Management Software](https://www.g2.com/categories/experience-management) - [User Research Repositories](https://www.g2.com/categories/user-research-repositories)