You can very quickly spin up a solid CSAT and 1:1 tool for your CX organization with very little lift and hardly any complexity. Stella is a great out of the box solution for smaller companies who need something now and can't invest tech resources. Review collected by and hosted on G2.com.

Since their acquisition by Medallia, their CX responses have been much slower and less helpful than previously. They were very hands-on when we first started using the tool and now the only time I hear from anyone on their side is when it's time to renew our annual contract. Feels very disingenuous. I would also say that it seems that new features don't really come out much anymore. The product was rolling out helpful functionality for a while and it seems to have slowed quite a bit. Review collected by and hosted on G2.com.

Stella is easy to use! I like the colorful interface and useful graphs. I can easily access all the features via the tabs above. Review collected by and hosted on G2.com.

I like a quick and easy-to-use interface/GUI. Stella provides just that! Nothing to dislike here! Review collected by and hosted on G2.com.

Stella is very easy to configure in the CRM tools we use (Zendesk and Salesforce,) and they have a large catalog of great documentation to help ensure integrations and updates go smoothly. Review collected by and hosted on G2.com.

I have a hard time finding anything not to like about Stella, but as a data analyst it would be great if they would partner with more third parties to provide some pre-packaged data connectors for BI tools and Spreadsheets. Review collected by and hosted on G2.com.

It allows us to assess what customers are saying about the biggest customer service issues they are encountering and what trends we can identify to either update or change our process or policies. Review collected by and hosted on G2.com.

There is of course customer subjectivity when it come NPS and FCR, but would like a way to filter out feedback tha tis either unrelated to our products or our fault. Review collected by and hosted on G2.com.

Nothing. Everything there should be done manually,even that they promised that it will be improved Review collected by and hosted on G2.com.

No automations, everything should be done manually.

Horrible support.

Not honest support, that just trying to get more payments from you Review collected by and hosted on G2.com.

I love the ability to be able to view and filter the survey results per agent. Stella offers a great platform that is extremely user-friendly! I enjoy the performance overview tracker. The upside to this is that It allows great visibility of our areas to improve and areas of excellence! This is very helpful from a quality standpoint. I also enjoy the option to view the per agent stats and performance. The stream is also very beneficial to our leadership team as it provides us a quick overview of the reviews that are coming into the platform. On a reporting end, this information truly does assist us with pinpointing the areas of opportunity for each agent. The trends section under the reporting tab provides useful information on what tags are currently being used by our agents. Review collected by and hosted on G2.com.

It would be helpful if we could break down more areas of opportunity per agent. For example, if performance is rated low - what suggestions or feedback is available for this area? Same with clarity, what was the client unclear on during the interaction. Currently, when you click on these areas of improvement, there is no available feedback for each section. From a quality standpoint, this would be extremely helpful for our QA team. Also, I would like to suggest a quality platform for teams to use within Stella. This platform can assist us in many ways in gauging not only the client experience from a QA standpoint but also assist us in providing better coaching and feedback to our agents. Review collected by and hosted on G2.com.

Our organization uses Stella a bit different than others. The Stella team works with us to be able to meet the needs of our organization as best as they can. Review collected by and hosted on G2.com.

Some of the basic user experience on the site is a bit rough. A particular feature is the inability to sort the groups and brands in any sort of order when entering a new team member into the system. The system is also not a customizable as we'd like when it comes to permissions. Review collected by and hosted on G2.com.

User-friendliness! Seamless to review agents randomly or with set parameters through an assignment or the stream. CSAT and QA reviews in one place are a dream. Review collected by and hosted on G2.com.

We would love agents to have more granular visibility of their quality assurance scores! i.e., displaying 92.67% vs. 93%. Having visibility to the number of comments left on a QA review, similar to annotations, would also be lovely! Review collected by and hosted on G2.com.

It is an all in one platform that allows different teams to focus on their areas of expertise and get valuable insights. Review collected by and hosted on G2.com.

More specifically with QA, and overall data export, I wish there were more enhancements to QA reviews, QA EXPORT and the ability to see how many minutes of phone reviews each reviewer is working on every month. Additional features such as, private notes only for reviewers, would be nice to have. Lastly, the capacity and freedom to structure manage team in a similar way the team is actually structured. The better we can design how the team and the data extract the easier it is to analyze all the information collected within our instances. Review collected by and hosted on G2.com.

I like how quickly happy customers can send me feedback for a job well done. Review collected by and hosted on G2.com.

It would be nice to have a darker theme instead of the very bright white all the time. Review collected by and hosted on G2.com.