Stella Connect is an effortless way to see what our customers are liking and how well our teammates interact with our guests! We love being able not only to see our own Stella scores but also that of my peers. It is also helpful to see when a customer has given us a low review because we can also see why they have submitted for their thoughts. Stella Connect helps us to catch so many guests that may not have otherwise notified us to let us know they never heard back from us! Review collected by and hosted on G2.com.

It is challenging when a customer is upset with an issue with the company that is non-related to the particular service provider, and they will often still review the service provider poorly. It could help if there was a way for the customer to notify that they are not actually reviewing the company overall , but they are actually reviewing the individual. There are instances when a customer's package has not been delivered yet and they reach out to us and are helped gracefully and kindly, but the package is still not instantaneously there. So the ustomer is still upset and reviews us poorly, even though the interaction was incredibly good. Review collected by and hosted on G2.com.

Getting instant reviews from our partners. Then we have the ability to see a link to the ticket for the review that was given.

The ability to have Slack integration so we can set up Support Channels where we are able to see 5 start reviews when they come in.

Team Member profiles so our partners can learn more about our Team members so there is a personable level

Seeing the data in real time helps us see where we measure with our partners' happiness and how well they respond to our Support Team and with our customer service. Review collected by and hosted on G2.com.

There is nothing to dislike about Stella Connect! We have had nothing but a great experience with the product so far Review collected by and hosted on G2.com.

Ability to get real-time post interaction feedback from customers that is honest, digestible, and both asked and presented in a simple easy-to-understand manner. I like the simplicity of the surveys and dashboards presenting the anaylyzed response data at a high-level on both the team and individual levels. Review collected by and hosted on G2.com.

Date range available for export is limited. I'd love to be able to download all our history in one export that way I can filter and search by attributes not available in Stella. Ex. It would be helpful to be able to analyze how many 5 stars we've gotten out of the total number of reviews. I don't find the Action item format to be all that helpful in the 1:1 feature. I'd prefer to be able to document each session individually and not require action items to be checked off in order to close the session. It would be cool if those carried over into the next session's notes more as a "was this done?" Y/N format Review collected by and hosted on G2.com.

The rewards help make me feel more productive. I appreciate being appreciated and complimented; it helps me work harder to receive more feedback. I like the spa day the most because it feels the most rewarding. I liked the movie tickets too back when we could go to the movies. I hope we all conntinue to be good people and stay at home so we can get this virus under control so we can start going back to the movies. Nothing beats watching a movie on the big screen. You dont realize what you got till its gone. Review collected by and hosted on G2.com.

Sometimes it stops working, and customers stop getting the emails to review us, and that can be frustrating because then I miss out on opportunities. Sometimes it feels terrible when a customer gives me a bad review because they missed one of my responses, and it was not my fault. But I will get over it. It bothers me when I get five stars but no reward. I don't understand when customers will spend all the time writing me an excellent review but can't do the extra step of selecting the prize. Maybe making it more evident that they can give us a bonus would be helpful. Review collected by and hosted on G2.com.

Stella has been a joy during my time working in customer service. The voting aspect is a great way to feel appreciated and stay motivated to provide excellent service. It is motivating to have incentives for providing your services, and it feels rewarding to put your "votes" to use, knowing you've earned them! It is also helpful to know when customers have a negative experience to improve your service or keep it in mind for the future. Things can get tough when it is super busy at work but it helps to know that the more tickets I do, the more Stella reviews I am able to rack in. Review collected by and hosted on G2.com.

There is not much I have a problem with when it comes to Stella. People can give 1 star for no response, even when you did respond. Maybe customers should be able to see the email they are providing the review for. I've gotten quite a few one-star reviews because I "did not respond". This is frustrating but I am not sure Review collected by and hosted on G2.com.

I love the ability to earn rewards as it encourages us even more to provide a great experience. It is also a really great way to get feedback on what we can do differently in customer interactions. The layout of the site is incredibly easy to read. I also love how easy it is to look at past and current performance reviews. It makes it simple to keep track of subjects that I'm doing well on as well as areas that I need to improve on. Leaderboards are also such a great feature. I am incredibly competitive, so it challenges me to work even harder to have some friendly competition with my teammates. Review collected by and hosted on G2.com.

It can be frustrating when you see a negative review on your page and it has nothing to do with the interaction. Some customers leave bad reviews based on their thoughts of the order/company and not the service that was provided, and there's nothing we can do about that. It would be nice if there was a way that we could review certain reviews to make sure they are part of our performance or not. If they don't have anything to do with our performance, we should be able to flag them differently so that it does not negatively affect our overall performance scores. Review collected by and hosted on G2.com.

I like having satisfaction information at my fingertips, my team can see what they're doing well, and we have a straightforward rewards program that, as a manager, I don't have to work too hard to fulfill and make fun & valuable for my team. Review collected by and hosted on G2.com.

I dislike some of the reporting abilities with responses to custom survey questions. I'd love to be able to create a custom dashboard that aligns closest with my KPIs. Some of the experience using 1:1s is a little confusing and it would be nice if notes updated in real time (like a google doc) so that during a 1:1 we could talk through/work through notes together. Review collected by and hosted on G2.com.

When my team switched over to using Stella we started to see more to get with comments, which is super helpful!

I enjoying looking at the reviews and seeing what customers have to say! I also like the fact that our customers can select a gift for us and then actually getting that gifts from our managers is really cool!

Stella has overall made it easier for the agents and myself to see what went wrong and how we can fix it! Review collected by and hosted on G2.com.

The only thing I dislike is not seeing a 4/5 star review. It doesn't happen often, but it's always a bummer to know I didn't help the customer to their total satisfaction. So nothing to do with Stella!

The only issue I had was setting up a new account for someone, but that was easily fixed by contacting customer support!

I do wish there was an option for the customer to go back in and change their review though. Sometimes customers don't mean to hit a certain amount of stars. When they do, it is not easily fixed! Review collected by and hosted on G2.com.

I am very competitive with myself. So I like the challenge of consistently doing everything I can to always reach 5 star average rating each month on my customer service. I don't really care much for drinks or lunch, but I LIVE for those gift card recommendations. Review collected by and hosted on G2.com.

I guess it's not anything within Stella's control, as it's a mathematical algorithm, but it's frustrating that I can have a perfect score 5 stars, and then get ONE 4 star review, and it takes SEVEN (I've counted) more 5 star reviews to bring it up to the next .10 average. It's discouraging to see 30 5 star reviews, and 1 4 star review, and you're still sitting at 4.94 It feels disproportionate- regardless of the sound mathematics. Review collected by and hosted on G2.com.

Survey design - easy for our clients to provide feedback and easy for us to customize if needed. The support from the Stella Team cannot be beaten, they are very responsive and jump in to help at any chance they can get. They also do some great collaboration with businesses to help build their brand and have their customers interact with one another Review collected by and hosted on G2.com.

We would like to have an upload ability added to their 1:1 feature to make it easier for us to move from our Google Sheet process to the Stella 1:1. Review collected by and hosted on G2.com.