--- title: Medallia Agent Connect Reviews meta\_title: 'Medallia Agent Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 276 reviews by the users' company size, role or industry to find out how Medallia Agent Connect works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 276 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Medallia Agent Connect Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Medallia Agent Connect but has limited features. Are you part of the Medallia Agent Connect team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents. * * * Seller [Medallia](https://www.g2.com/sellers/medallia) Discussions [Medallia Agent Connect Community](https://www.g2.com/products/medallia-agent-connect/discuss) Languages Supported German, English, French, Italian, Spanish Solution Type Best-of-Breed Overview by Madeline Buyers Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/medallia-agent-connect/pricing) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-agent-connect/competitors/alternatives) ## User Insights Average based on 276 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Medallia Agent Connect Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More ![Marcus S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcus S.") MS Marcus S. Director of Customer Success Mid-Market (51-1000 emp.) 1/4/2022 "Great experience with Stella Connect as a CSAT and coaching tool." 5/5 What do you like best about Medallia Agent Connect? Allows leaders/managers to coach and train within the tool while also being a great CSAT tool Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? I would love if it had an export option for coaching notes Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? CSAT and a tool for coaching and training Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Julie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie F.") JF Julie F. Customer Service Department Manager Mid-Market (51-1000 emp.) 5/24/2021 "Stella Connect has been a great partner." 5/5 What do you like best about Medallia Agent Connect? Great Feedback Tool and reporting available at the agent level. We use this tool for monthly contests to incentivise our Associates performance. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? None at this Time. We are very pleased with the user experience that Stella Connect provides. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: Stella Connect has been a beneficial tool for us. Our previous survey tool provided a response rate of 2-4% monthly, where as with Stella we average a 14-16% response rate monthly. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Stella Connect has allowed us to gauge customer experience. We have also used the tool to improve employee engagement and recognition. The customer feedback we receive allows our Supervisors to effectively coach Associates by using examples of service right from the customer. When using customer feedback for coaching purposes it has a much more meaningful impact as it's not interpretation from the Supervisor. Our Associates also enjoy the Leaderboard feature for some friendly competition. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Meg A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meg A.") MA Meg A. Customer Champion Small-Business (50 or fewer emp.) 4/22/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Great way to track performance!" 4.5/5 What do you like best about Medallia Agent Connect? the best thing about Stella Connect is how user-friendly the dashboard is. Everything very clearly, and beautifully, laid out for you. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? No complaints thus far! I haven't run into any trouble or have anything to recommend. I am a new user, so my experience is limited. From speaking with other members of our team though, I haven't been made aware of any complaints or areas that need to be updated. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: It is a great program that is incredibly easy to use. I greatly enjoy the page layout and setup of the dashboard. I am new to my company, but from what I understand, they have been using Stella Connect for quite a while and really value the program. I look forward to getting more familiar with the system and learning all that it has to offer. My experience has been great so far! Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Our company uses Stella Connect to manage customer reviews. As a new team member, it has been a great tool to get an idea about how our users feel about my performance and highlights any areas for improvement. Using this program for reviews, I feel like it really helps me feel connected to the users I assist every day. Having that connection is really invaluable in my training as a new employee and makes me feel like a member of our team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Chris H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris H.") CH Chris H. Head of Customer Loyalty Small-Business (50 or fewer emp.) 2/22/2021 "Best CSAT program around and keeps getting better!" 5/5 What do you like best about Medallia Agent Connect? There's so much to love about Stella Connect. The dashboard and reporting is spot on and very user friendly. Building a CSAT survey is easy and has led to response rates as high as 38% with over 70% of those responses adding additional comments. The feedback stream and leaderboards motivate my team every day with positive reinforcement and immediate feedback on negative interactions. Finally, the built in 1:1 QA system not only allows tickets to be reviewed, but Stella also pulls in all ticket details and recordings attached to the ticket right into the Stella QA dashboard. All reviews are immediately available and connected directly to the Stella Review received. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Editing team reward images and content would be useful. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: Stella is way in front of any other CSAT program on the market. You can't do better! Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Jumped from a 10% CSAT response rate to upwards of 38%! Most recently my team is seeing a 22% response rate. Review collected by and hosted on G2.com. Show More 4/21/2021 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Christina K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christina K.") CK Christina K. CS Enablement Manager Mid-Market (51-1000 emp.) 4/21/2021 "Easy to use and great support team" 4/5 What do you like best about Medallia Agent Connect? Stella is an easy to use platform and makes integration with other tools simple. But, the best part about the product is working with the awesome Stella team. Tim has been a great account manager-very friendly and taking our needs into consideration when we bring up concerns to him. Pedro, the Directors of Implementation was extremely supportive when we migrated to a new CRM. He jumped right in to speak to our CRM team to troubleshoot erors. The general support team (Joelle, Emily, Lizhas been stellar as well. They were always quick to respond and provided thorough investigations and responses. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Feature, dashboard, and customization limitations. While exports of the raw data is available, it would also be great to have some extra customization filters available to visualize the data per scorecard. The bar graph is a little clunky and sometimes I am unable to see the percentage breakdown of each particular answer. I would like to have easier access to calibration overviews and see those percentages of alignment under the general QA dashboard for reference. I would like to have the ability to modify which team member is attached to a QA review under the QA assignment section and I would like to have the ability to assign to team members to one QA scorecard. It would also be great to have more options on how to customize a QA scorecard. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: If you are looking for a platform that capture user feedback and has a built in QA program for agent performance, Stella is a great place to consider. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? We are solving the need to capture accurate user sentiment (CSAT/DSAT) as well as agent performance to surface areas of improvement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Daniela G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniela G.") DG Daniela G. Senior Travel Agent Mid-Market (51-1000 emp.) 4/21/2021 "Easy to use and very intuitive" 4/5 What do you like best about Medallia Agent Connect? It is a very friendly interphase and easy to use. Very quick to see reports, rewards, and more relevant information. Filters works great, and we can adapt using evaluators, teams, dates, and more. I like customer service; they are always willing to help fast and escalate any issues if needed. They keep me updated when I need an estimated time and also they are very friendly with good instructions for troubleshoot. Happy with the support I do recommend chat support more than email support sometimes, some things need a quick fix and it would be ideal for us, also times for contacting support, maybe a phone line would help. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? The difficulty of having new features fast. Limitations in creating scorecards, we have to duplicate them instead of quickly fixing them, forcing us to have several versions until we have a final one. Permits for different users are set in stone. Also, reporting may be confusing sometimes. We have to export data and make our reports. The reporting is critical but is not an intuitive part for team members. I would like improvements with scorecards to have a checklist option sometimes that is very necessary for us but we have to adapt with what Stella offers. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: Recommended if you are using a friendly platform Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Agent performance, it helps us gather data and feedback from users and evaluators. It allows team members to monitor their team. Another benefit is how quick scorecards can be built my only concern is the inability to modify scorecards easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Angie Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie Z.") AZ Angie Z. Customer Champion Small-Business (50 or fewer emp.) 4/22/2021 "A unique customer feedback experience" 5/5 What do you like best about Medallia Agent Connect? I like that Stella Connect encourages our customers to pinpoint exactly where they feel the support agent could improve. I also like that customers can reward an agent uniquely if they are happy with their service. It's also very user-friendly! Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? I don't have any real complaints! For customers that give five stars but no reward, I often wonder if that is because they think they need to pay for the rewards themselves. They may not understand that the rewards come from the company and not out of their pocket. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: Don't be afraid to share interesting facts in your bio so customers will feel more connected and inclined to leave a review. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? It makes it easy to see what makes customers happy enough to take the time to leave a review. I'm always happy to learn how to improve or what I can keep doing to make a customer's day! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite TW Trevor W. Customer Support Manager Small-Business (50 or fewer emp.) 4/9/2021 "Stella is AWESOME!" 5/5 What do you like best about Medallia Agent Connect? Stella gives us the honest feedback we need from our customers. As the manufacturer of high-end cinema cameras, we have very high end clientelle and Stella allows us to make sure they're appreciated and receive the best experience possible. The QA module and 1:1 make it easy for us to monitor our team to ensure they're providing the best, most consistent service possible. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Nothing! Stella is great! It's easy to use and allows us to quickly adapt to our audience. The size of our company and team doesn't necessitate the Service Recovery Tool, however, it's nice to know we have it if we needed it. The QA and 1:1s make team calibration easy and efficient. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: Stella has been a phenomenal addition to our Support model. We mostly utilize it for CSAT (to identify areas where we can improve as a team/individual) and NPS (to identify areas where we can improve as a company). The experience with Stella has been nothing but great! It's easy to implement, easy to manage, and easy to identify areas of improvement. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? CSAT and NPS. Stella has filled a gap and allowed us to connect with our customers and get honest feedback to ensure they're getting the best customer experience possible. NPS is key. NPS has helped us identify and overcome key gaps in our business model and has allowed us to adapt to ensure we're providing all customers with the best experience possible. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nicsa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicsa A.") NA Nicsa A. Customer Advocate Small-Business (50 or fewer emp.) 4/9/2021 "DO YOU STELLA ME? I STELLA YOU! \<3" 5/5 What do you like best about Medallia Agent Connect? I love that you're able to see your rating in many different ways! How I can improve, learn and even teach. Love that you can see areas to Improve. If I really have the nowledge for the customer! Is my professionalism and clarity in a great spot! Am I putting effort to all my emails. The fact that I can see the areas of excellence and focus on on my needs is amazing! Stella is super user-friendly and the best way to learn about your weak areas as you go! The leaderboard is my favorite as I love a challenge. I feel like when I'm at the bottom makes me work harder to earn myself to the top! Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Nothing. Will the site be revampped any time soon? I would love to see more color! Also, it would be nice to see if you guys gave ideas for rewards since we always run out of them. I would also like to see like an automated cheer of confetty when someone hits 5 start leaderboard. That would be nice! Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: Go for it! You'll love it! Supper helpful in grouth. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? When a customer is supper angry and maybe I forgot to give them that something extra to make them happy. . How easy was is to resolve their question/issue. How likely is it that they would recommend Wantable to a friend or colleague? How quickly am I able to respond. Why did the customer decide to cancel their account with us? How much effort did I put in to helping the customer out. Iam I engaging with claraty? Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jamie V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie V.") JV Jamie V. Customer Service Rep Small-Business (50 or fewer emp.) 4/8/2021 "Stella Connect Helps" 4/5 What do you like best about Medallia Agent Connect? That it allows customers to leave feedback and gives ways to reconcile for any low star review to try to make it right. I can view different ways my customers needed me to help them out or improve. I really like how Stella gives the customers key words to help review you and what areas they needed help in. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? There are too many filters to narrow down searches for reviews. Can improve on the Admin Q & A interface. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: It is a great application to use to further your understanding of what the customers want. It helps improve your own customer service skills. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? I get to hear what the customers are needing in their responses. I get feedback (negative or positive) on what kind of information they need to understand the answers whether its visual add or options. I've been able to edit my responses to better help the customers because of the reviews and feedback I get from them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Medallia Agent Connect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Medallia Agent Connect ](https://www.g2.com/products/medallia-agent-connect/discussions/new) ![Nicsa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicsa A.") NA Nicsa Avila • Last activity about 4 years ago Can I see other leaderboards from other companies? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) [ View all Discussions ](https://www.g2.com/products/medallia-agent-connect/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/medallia-agent-connect/pricing) Medallia Agent Connect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/medallia-agent-connect-vs-playvox-quality-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-medallia-agent-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/medallia-agent-connect-vs-zendesk-contact-center) ##### ##### Medallia Agent Connect Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Feedback Management Tagging Segmentation Custom Reports and Dashboards [ View More Features ](https://www.g2.com/products/medallia-agent-connect/features) ##### Categories on G2 [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [Which wide column database is most trusted by data architects based on user reviews?](https://www.g2.com/discussions/which-wide-column-database-is-most-trusted-by-data-architects-based-on-user-reviews)[Best lead intelligence software for tech startups](https://www.g2.com/discussions/best-lead-intelligence-software-for-tech-startups-what-are-your-top-picks)[What 3D rendering app runs best on a MacBook for furniture or product visualization where portability matters more than raw render-farm power?](https://www.g2.com/discussions/what-3d-rendering-app-runs-best-on-a-macbook-for-furniture-or-product-visualization-where-portability-matters-more-than-raw-render-farm-power) [Is BriteCore worth it as an insurance policy administration platform for carriers that need to minimise extended implementation timelines and costly customisation?](https://www.g2.com/discussions/is-britecore-worth-it-as-an-insurance-policy-administration-platform-for-carriers-that-need-to-minimise-extended-implementation-timelines-and-costly-customisation)[Best software for conducting user research in digital agencies](https://www.g2.com/discussions/best-software-for-conducting-user-research-in-digital-agencies)[Pros and Cons Details](https://www.g2.com/products/medallia-agent-connect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)