Last year, the proctor I had was respectful. The exam proceeded smoothly. There were no interruptions, or proctors to deliberately penalize students. Review collected by and hosted on G2.com.
I had a horrible experience using ProctorU for the same SJT test I took last year, which went smoothly. However this time, the individual proctor I encounter was very unprofessional and deliberately gave me a hard time. I could not understand her accent and politely asked her to repeat so I can understand her instruction.
The administrator said she can not see me despite my multiple adjustments and while my entire face was on camera. I have a desktop that does not let me zoom out to view my shoulder but I made every attempt to ensure my face was fully captured on camera and be compliant with the requirement.
First, this staff had me take video 3 times of my room and said a blank paper cannot be used - which I removed at her request and retook the video. Despite that I feel her requests were starting to become irrational and personal, I deferred to those ridiculous nitpicking acts, for the sake of the exam and tried to sit as tall as I can.
At the beginning of my exam, she interrupted twice by speaking and making red marks onscreen and demanded me to lower my camera that they can not see me. I did not even touch my camera, made sure to maintain my posture sitting tall, and my forehead to chin was on camera. Further, this staff even had another proctor who commanded me during the exam, to lower the camera, which has been in the same position during the test. She continued the condescending tone for about 2 mins, even after I quickly tried to sit straight to appear EVEN taller and higher-up in the view. I had to mute the entire computer in order to focus. The staff was extremely rude and took away my time, causing me unable to focus in the beginning. This is not even a test we can or need to cheat, it is a relatively easy judgemental test and not a factor or memorization test.
After my exam during the post-exam survey, I noticed the proctor re-connected the remote viewing as I was filling out an anonymous survey. This is a VIOLATION of privacy!
This proctoring experience is the worst I have ever experienced. If the company continues to allow its employees to act this way, it will negatively impact many test-takers. I recommend ProctorU to investigate and speak with these 2 individuals about their professionalism and remind them of the right approach and the goal of this job.
When I installed the ProctorU extension, their star rating shows 1/5. After this test experience, I began to understand why this poor rating! I hope the comments are enough to raise concern for future parties who want to use Proctor. Review collected by and hosted on G2.com.
