I find the MCUBE Cloud Contact Center Solutions helpful in every aspect of our operations. The time-based reports are particularly advantageous for us, as they provide detailed insights like per day calls, answered calls, and both inbound and outbound communications, which is great for agent performance tracking. Review collected by and hosted on G2.com.

No it's good Review collected by and hosted on G2.com.

I appreciate the good tech support from MCUBE Cloud Contact Center Solutions whenever any tech issues arise. The initial setup support was great, which made things easier. I also find it valuable how I can track productivity with various factors effectively. Review collected by and hosted on G2.com.

I don't have any dislike presently still now Review collected by and hosted on G2.com.

I like the export feature per team-wise because it allows me to extract reports according to my requirements. It's also easy to set up, which is a big plus for me. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Best solutions, accurate information and support system Review collected by and hosted on G2.com.

There is no downside as such but yes more improvement can be envisaged Review collected by and hosted on G2.com.

It’s good overall. All the services are good, and their support is especially very good. Review collected by and hosted on G2.com.

There are a few minor glitches they still need to work on, but they’re negligible overall. Review collected by and hosted on G2.com.

Easy-to-use account manager Tejaswini is very helpful Review collected by and hosted on G2.com.

It's working perfectly! 🤩 #work #perfectiong Review collected by and hosted on G2.com.

The support service is good. Easy to access the platform.

CRM training is awesome. Review collected by and hosted on G2.com.

Sometimes there are issues on call connectivity. Review collected by and hosted on G2.com.

Good service providers, and their response is fast. Review collected by and hosted on G2.com.

There’s no monthly billing option—only quarterly billing plans are available. Review collected by and hosted on G2.com.

direct support from account manager. Analytical view is better Review collected by and hosted on G2.com.

widgets can still be better in the dashboard. Billing transparency was initially missing from sales team to us Review collected by and hosted on G2.com.

In my experience with mcube, I have the best results using all available integration in Mcube, whether it is IVRs, outboud calling, Whatsapp marketing, SMS marketing everthing is in one place. One the best use is OBD voice blast solution which reduced the cost of my organization in half. Daily report of incomming calls is one of the easy and best to use feature. Review collected by and hosted on G2.com.

after using it for more of a time i came to know that many things i have to ask backend(mcube team) to implement and I want to do it all by myself. Still due to fast reply from support this problem can be ignored. Review collected by and hosted on G2.com.