[ Maze Reviews ](https://www.g2.com/products/maze-maze/reviews) [ Maze Reviews ](https://www.g2.com/products/maze-maze/reviews) # Maze Features ##### ## Survey Management (7) Brand Design Consistency Creates feedback forms that are consistent with the design of the site. Survey Deployment Supports the creation and deployment of different survey types on different channels or devices. Feedback Collection Solicits, captures, and centralizes feedback from both structured and unstructured sources. Device Responsiveness Allows designs to adapt automatically to the device that users access the survey or software. Surveys & Feedback Gauge satisfaction and receive information for improvement and success Mobile Survey Distribute a survey via mobile devices Pulse Surveys Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Show More ##### ## Process Management (9) Feedback Aggregation Aggregates feedback and transforms feedback into actionable insights. Real-Time Analysis Analyze collected feedback near or in real-time. 360 Degree Feedback Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Anonymous Feedback Allow reviewers to provide anonymous feedback to encourage honest conversations Real-Time Analytics Analyze and gain insights into data in real-time Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Real-Time Data Receive data and information in real time Text Analysis Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Show More ##### ## System Management (3) Security Provides a secure and compliant system. SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access GPS System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Show More ##### ## User Response Methods (5) Survey Text-based surveys or quizzes related to user experience. Video Snippets Individually recorded video clips based on situations or prompts. Video Interview One-on-one video conferences with users. Text/Notes Text responses to situational prompts. Commenting/Notes Leave comments and notes on documents for others to view Show More ##### ## Participant Selection (4) In-App Intercepting users during application usage. On-Site Intercepting visitors while on particular webpage. Recruitment Pool Vendor-provided database of respondents. Single Sign On Allow users to access multiple services after entering their login credentials once Show More ##### ## Insights (4) Analytics Actionable data generated from user responses. Collaboration Collaborative tools for analyzing or repurposing responses. Sorting Tools for tagging, storing, and searching responses. Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Show More ##### ## Management (3) Team Collaboration Provides a highly collaborative user research hub to the benefit of all relevant team members. Access Control Allows administrators to designate access and data permissions to individual team members. Data Security Keeps sensitive user data secure and compliant. Show More ##### ## Functionality (4) Sentiment Analysis Uses AI to accurately assess feedback sentiment based on keywords and phrases. Tagging Provides tools for team members to group user research with customizable tags. Note Taking Allows team members to add notes to user feedback. Integrations Integrates seemlessly with user research software that handles the outright gathering of user data. Show More ##### ## Generative AI (4) AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Additional Functionality (103) Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. NPS of Employees Measure employee engagement and loyalty towards a business using the Net Promoter Score Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Question Library Pre-written repository of questions that can be reused within a course or for assessment or interviews CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Data Visualization Graphical representation of data Multi-Channel Distribution Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Ratings/Reviews Ratings/Reviews Negative Feedback Management Identify, track, and respond to negative feedback Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Email Management Manage, store and organize emails within the system or via third-party apps Commenting/Notes Leave comments and notes on documents for others to view AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Third-Party Integrations Set up connections to third-party platforms to improve business processes Template Management Create, save, and re-purpose templates for emails, forms, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Text Fields Open text box field Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Real-Time Reporting Active reporting of data and metrics Customizable Branding Add customized logos and colors to align with company branding Conditional Logic Capability of a software or system to make decisions and perform actions based on specified conditions Website Integration Seamlessly integrates with 3rd party websites Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Collaboration Tools Provides a channel for team members to share media files, communicate, and work together API Application programming interface that allows for integration with other systems/databases NPS of Customers Calculate NPS of customers Multi-Language Manage and support multiple languages Survey/Poll Management Create and administer polls and surveys Segmentation Group leads or contacts based on their specific characteristics Customer Segmentation Process of dividing customers into groups based on common characteristics Reminders Timed notification for any upcoming task, deadline, appointment, or activity NPS Survey Structure Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Access Controls/Permissions Define levels of authorization for access to specific files or systems Widgets An extended application or connector that enables users to perform additional services with their current set of tools Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Customizable Fields Customize data fields to support various needs and use cases Question Branching Survey design technique that directs respondents to different questions based on their previous answers User Journeys Track user's interaction with the prototype Usability Testing Process of evaluating a product or website by testing it with representative users. Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product For Mobile Compatible with mobile devices A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Data Visualization Graphical representation of data API Application programming interface that allows for integration with other systems/databases Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Unmoderated Testing Screen Activity Recording Capture what is happening on a computer screen Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Software Testing Management Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Heatmaps A visual display that uses a color spectrum to show how visitors interact with areas of a web page Prototype Creation Create, manage and access prototypes to capture design concepts and test on users Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customer Segmentation Process of dividing customers into groups based on common characteristics Data Import/Export Import and export data to and from software applications Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance User Research Analysis Analyze and gain insights into user experience Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Third-Party Integrations Set up connections to third-party platforms to improve business processes For Websites Software is used for working on online pages Issue Tracking Record and follow the progress of every issue Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Surveys & Feedback Gauge satisfaction and receive information for improvement and success Customizable Branding Add customized logos and colors to align with company branding User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Design Management Collaborate on creating a product by sharing and adjusting designs through a shared portal Multi-Language Manage and support multiple languages Real-Time Data Receive data and information in real time Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Customizable Fields Customize data fields to support various needs and use cases Moderated Usability Testing Conduct user tests while watching/moderating the session Quantitative Metrics Metrics that are measured statistically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Categorization/Grouping Organize and group data or items based on various criteria Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Conversion Rate Optimization Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Video recording/Transcriptions Recorded video session of the tests Customizable Categories Annotations Highlight content and/or make notations about parts of content Performance Testing Allows developers to check if their applications/web browsers are running as expected. Benchmarking Compare key metrics for the business against prominent players in the industry Question Library Pre-written repository of questions that can be reused within a course or for assessment or interviews Customizable Reports Alter the layout and content of reports Projections Estimate or forecast of a future scenario based on the study of present trends Survey/Poll Management Create and administer polls and surveys Assessment Management Creation, administration, and evaluation of assessments or tests Activity Tracking Track and document all activities across devices, networks, and other systems Video Support Supports various video file formats Demographic Data Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Workflow Management Create, design and manage workflows for repetitive tasks Geotargeting Geographic location of visitors determines behavior of the software Access Controls/Permissions Define levels of authorization for access to specific files or systems Email Reminders Reminders sent via email Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Show More ## Top-Rated Alternatives [ ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![Optimal](https://images.g2crowd.com/uploads/product/hd_favicon/d556f981e1c2ba37c69d9e6287e7eebc/optimal-optimal.svg "Optimal") Optimal 4.4/5(65) ](https://www.g2.com/products/optimal-optimal/reviews) [ ![Lyssna](https://images.g2crowd.com/uploads/product/hd_favicon/7fb89a942a0682ed06350f63509c73de/lyssna.svg "Lyssna") Lyssna 4.5/5(181) ](https://www.g2.com/products/lyssna/reviews) [ View All Alternatives ](https://www.g2.com/products/maze-maze/competitors/alternatives) Maze Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2c76bc59390c8d8eb7065dd8c478a664/usertesting.png "Product Avatar Image") UserTesting 4.4/5(792) [ Compare Now ](https://www.g2.com/compare/maze-maze-vs-usertesting) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8e209ec4aad828d8054d52fd43e06a56/lyssna.jpg "Product Avatar Image") Lyssna 4.5/5(181) [ Compare Now ](https://www.g2.com/compare/lyssna-vs-maze-maze) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3409641711f770a43598e0ef6d37e6e1/hotjar-by-contentsquare.png "Product Avatar Image") Hotjar by Contentsquare 4.3/5(344) [ Compare Now ](https://www.g2.com/compare/hotjar-by-contentsquare-vs-maze-maze) ##### Categories on G2 [ Enterprise Feedback Management ](https://www.g2.com/categories/enterprise-feedback-management)[ User Research ](https://www.g2.com/categories/user-research)[ User Research Repositories ](https://www.g2.com/categories/user-research-repositories) ##### Explore More [ Best affiliate marketing software for small businesses ](https://www.g2.com/discussions/what-s-the-best-affiliate-marketing-software-for-small-businesses)[ Which FTP server has the strongest security features for a company that needs encrypted transfers and audit logging for compliance purposes? ](https://www.g2.com/discussions/which-ftp-server-has-the-strongest-security-features-for-a-company-that-needs-encrypted-transfers-and-audit-logging-for-compliance-purposes)[ What are the best DBMS platforms for integration with business applications? ](https://www.g2.com/discussions/what-are-the-best-dbms-platforms-for-integration-with-business-applications) [ Which is the best client portal software for secure file sharing? ](https://www.g2.com/discussions/which-is-the-best-client-portal-software-for-secure-file-sharing)[ What are the best event networking and matchmaking platforms for managing attendee connections at conferences under 500 people? ](https://www.g2.com/discussions/what-are-the-best-event-networking-and-matchmaking-platforms-for-managing-attendee-connections-at-conferences-under-500-people)[ Pros and Cons Details ](https://www.g2.com/products/maze-maze/reviews?qs=pros-and-cons) Show More [ Best affiliate marketing software for small businesses ](https://www.g2.com/discussions/what-s-the-best-affiliate-marketing-software-for-small-businesses)[ Which FTP server has the strongest security features for a company that needs encrypted transfers and audit logging for compliance purposes? ](https://www.g2.com/discussions/which-ftp-server-has-the-strongest-security-features-for-a-company-that-needs-encrypted-transfers-and-audit-logging-for-compliance-purposes)[ What are the best DBMS platforms for integration with business applications? ](https://www.g2.com/discussions/what-are-the-best-dbms-platforms-for-integration-with-business-applications) [ Which is the best client portal software for secure file sharing? ](https://www.g2.com/discussions/which-is-the-best-client-portal-software-for-secure-file-sharing)[ What are the best event networking and matchmaking platforms for managing attendee connections at conferences under 500 people? ](https://www.g2.com/discussions/what-are-the-best-event-networking-and-matchmaking-platforms-for-managing-attendee-connections-at-conferences-under-500-people)[ Pros and Cons Details ](https://www.g2.com/products/maze-maze/reviews?qs=pros-and-cons)