Luis  V.
LV
Luis V.
Product Manager
Small-Business (50 or fewer emp.)
"A good way to test fast"
4/5
What do you like best about Maze?

The ease of uploading prototypes, the ease of capturing users and the way research flows are built. was able to send the link to several people easily, and she didn't depend on an appointment, she was able to do it when she had availability The ease of uploading prototypes, the ease of capturing users and the way research flows are built. was able to send the link to several people easily, and she didn't depend on an appointment, she was able to do it when she had availability Review collected by and hosted on G2.com.

What do you dislike about Maze?

Some analyzes were not so accurate, there was even an error that the same user was counted more than once in the analysis, due to the user having updated the page and the test having restarted, we had to assemble an analysis separately Review collected by and hosted on G2.com.

Ajay K.
AK
Ajay K.
Senior User Experience Researcher / Experience Designer
Mid-Market (51-1000 emp.)
"Bring a step closer to customer centricity"
4.5/5
What do you like best about Maze?

Provides a rapid testing environment for product and design teams. Review collected by and hosted on G2.com.

What do you dislike about Maze?

The limit if 1000 emails per segment in the reach feature. Review collected by and hosted on G2.com.

Mai T.
MT
Mai T.
Product UX Designer
Mid-Market (51-1000 emp.)
"Easy to build tests with rapid results from the test panel"
5/5
What do you like best about Maze?

Maze is great for quicky creating user tests and getting fast results by hiring participants from their test panel which saves a significant amount of time Review collected by and hosted on G2.com.

What do you dislike about Maze?

There isn't anything I dislike, the improved paricipant filters have made it easier to test specific demographics Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Good for usability test but need more functionality"
3/5
What do you like best about Maze?

it gives you usability scores and heat maps, and the path each user interacts with the app. I liked the quick response from the support teams when I have a problem. Review collected by and hosted on G2.com.

What do you dislike about Maze?

I use Maze for surveys too but it needs more functionalities as a survey tool, for example, changing the order of the options and adding images to each option. Also, if you want to do a usability test, you really really need to make sure that the prototype is small. We always have trouble when it comes to connecting the Figma files. What is more, mobile testing sometimes does not work.(laptop is fine) Review collected by and hosted on G2.com.

Verified User in Computer Software
CC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Maze is quite a complete tool for usability testing."
4.5/5
What do you like best about Maze?

Simple setup, informative report and metrics. Review collected by and hosted on G2.com.

What do you dislike about Maze?

still needs improvement re templates for usability testing, question types, as well as user recruitment filters for specific persona and usecases. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Maze is awesome!"
5/5
What do you like best about Maze?

I love the analysis feature of the results, especially the card sort results presentation. The visual representation of data is easily interpreted. Review collected by and hosted on G2.com.

What do you dislike about Maze?

I dislike that you're unable to screen panel members by unique criteria and you're unable to record panel members' experiences. Review collected by and hosted on G2.com.

Lorraine C.
LC
Lorraine C.
Lead UX Researcher
Small-Business (50 or fewer emp.)
"User research tool that does "almost" everything"
4/5
What do you like best about Maze?

Love the modular approach of Maze, allows for great flexibility when conducint user research. Review collected by and hosted on G2.com.

What do you dislike about Maze?

Need to set successful path for prototype testing, which doesn't always work for all tests scenarios. Would love to be able to test live sites and staging sites as well. Review collected by and hosted on G2.com.

Aiman F.
AF
Aiman F.
S
Mid-Market (51-1000 emp.)
"It offers exactly what our company needed"
5/5
What do you like best about Maze?

I like the Data generated by maze, it allows us to uncover the flaws in our design solutions and generates heat maps, success rate and so on Review collected by and hosted on G2.com.

What do you dislike about Maze?

Sometimes the maze integration lags, which makes the view for participants incomplete Review collected by and hosted on G2.com.

Steven H.
SH
Steven H.
UX Product Designer
Small-Business (50 or fewer emp.)
"Makes agile user research easy!"
4.5/5
What do you like best about Maze?

Maze is very intuitive for first-time users, and its templates make it easy for those who may not have researched before to create impactful studies. Their usability reports also make it easy to get a general idea about the useability of your prototype. The heatmaps are very helpful to see where users are interacting with the product. Using Maze, our designers have been able to do research quickly within the confines of their product team's sprints. Review collected by and hosted on G2.com.

What do you dislike about Maze?

Maze does have some quirks. I think that their card sorting test should be redesigned. It is not a traditional one that you see and can drag and drop. You have to select one by one, making it hard for users to get a complete overview of all the information. I think they are also missing some key test types like ordering information. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"A great way of quickly gather insights"
4.5/5
What do you like best about Maze?

I really enjoy how easy Maze is to use as a new user but also how it makes us focus on our goal - gather feedback and insights quickly and earlier in the process. Review collected by and hosted on G2.com.

What do you dislike about Maze?

I have found the templates to kickoff projects often cause noise rather than help kicking things off. I find a few of them complex, specially the ones on card sorting, and could distract someone who wants to quickly launch a test. Review collected by and hosted on G2.com.