-- Can easily see path users collectively took as a series of screens

-- Can easily see heatmaps of user clicks for specific screens

-- Doesn't require testers to install apps or plugins or create accounts just to take a test Review collected by and hosted on G2.com.

-- Noticeably buggy! Including "obvious" bugs that are should have been caught before release, and old bugs that seem to remain there for months. Granted most of these bugs don't break things -- Maze staff is good at responding to critical ones -- but the bugs that do exist can be disappointing. For example, heatmaps sometimes not correctly showing clicks properly

-- Limitations include:

---- Not providing certain commonly expected features (e.g. better built-in counterbalancing for within & between subjects testing i.e. test (A or B, A-B, B-A))

---- Strange quality-of-life limitations (e.g. cannot move Maze studies from one project / folder to another)

---- Scalability issues (e.g. Figma prototypes often need to be specifically optimized or "scaled down" before they can be used in Maze. This process can get a little extreme as designers are forced to figure out how to "make their prototype smaller" and having to take extra time beyond what they expect to do for a study prep)

---- Tester database management that feels bare-bones; you can do what you need if all you care is Maze, but don't expect more Review collected by and hosted on G2.com.

- The platform provides immediate feedback and insights

- Maze allows for easy collaboration with teams.

- Maze integrates with Figma Review collected by and hosted on G2.com.

- Many templates and we don't know in which cases we need to uses it.

- no workshops organization teaching how to use maze and presentation of new features. Review collected by and hosted on G2.com.

Super easy to set things up, with lots of templates created to help frame thinking Review collected by and hosted on G2.com.

Can be hard to set up complex tasks - though that could be my own inabilities. Sometimes responses from users seem very rushed or even AI-generated. Review collected by and hosted on G2.com.

Maze is an incredibly useful tool for gathering insights and conducting quick studies. It's efficient and user-friendly, making it easy to gather valuable data in no time. Review collected by and hosted on G2.com.

I've experienced some issues with prototype testing and link loading, which can be a bit frustrating. However, the Maze team is very responsive and always works quickly to resolve any issues, which I truly appreciate. Review collected by and hosted on G2.com.

The ease with which you can create tests and share them with a targeted user base Review collected by and hosted on G2.com.

Some figma prototypes do not work on mobile phones, which means that testers have to go to the desktop, which sometimes biases the tests Review collected by and hosted on G2.com.

The best thing I liked about Maze is the easy integration of Figma prototypes for prototyping testing, user testing. The cumulative responses gathered are easily converted into an excel sheet format, which helps track the data in a much better way. Review collected by and hosted on G2.com.

For people who are not aware or new to Maze, do not have much knowledge about what Maze is and how it works. It is a little difficult for a fresh, new designer to learn how Maze works and functions. Review collected by and hosted on G2.com.

I love the usability of the platform. It's so easy to build a test and review findings. It saves so much time to not have to write out a report but instead to share out what Maze created for us. I also love the types of qual and quant questions that we have access to. It makes for great content and usable findings. Review collected by and hosted on G2.com.

I don't appreciate how prototypes frequently crash for users, especially mobile users. Sometimes a user will go through the test more than once, causing our final number of participants to be inaccurate. I wish Maze allowed for blocks of questions where conditions could take users to a new block. That would allow us to build out better, more detailed tests without overwhelming users. I also wish the reports were easier to edit (change content, order of slides) or if they even gave the option to combine multiple test reports! I tend to go into Adobe Acrobat and do it myself if I need to combine reports, which adds time. Review collected by and hosted on G2.com.

The best use case in my opinion is the prototype testing. It is so easy to implement just by following the steps and uploading a prototype link from Figma. Also, teh recommendations given and teh templates provided help you create full tests in minutes. Review collected by and hosted on G2.com.

If I had to say one bad thing, it would be the loading time of the test by the testers. I have been reported few time that it took so long that testers left the test even before starting it. Review collected by and hosted on G2.com.

Allow any user to easily conduct a remote usability test that is compatible with the main design software. Review collected by and hosted on G2.com.

Honestly, there is nothing that I dislike within Maze. Review collected by and hosted on G2.com.

I like that I'm able to create and link Figma prototypes for user testing.

I also appreciate the complexity of questions I can ask, and the different types of questions available. Review collected by and hosted on G2.com.

The email campaign manager is really clunky, and most of the emails I've sent using it have gone to spam folders. People also ignore the emails because they're coming from Maze, not from our servers. Paying extra for this feature is a bit wild, considering how limited our needs are. It seems like a basic thing.

Also, there's not much integration with platforms like Pendo.

It would also be great if research could be exported into PowerPoint or something similar—while PPT isn't great, it's ubiquitous, and it can be combined with other presentations given to stakeholders to defend choices. They don't want to read through reports on an unfamiliar platform. Review collected by and hosted on G2.com.