--- title: Maze Reviews meta_title: 'Maze Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 111 reviews by the users' company size, role or industry to find out how Maze works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 111 scale: '5' date_modified: '2026-07-26' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Maze Reviews **Vendor:** Maze **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.5/5.0 **Total Reviews:** 111 ## About Maze All of your research, one platform. Trusted by over 60,000 product teams, Maze empowers researchers to be change-makers, turning research into a center of influence and customer insights into a lasting competitive advantage. By bringing recruiting, testing, and analysis together, Maze helps organizations move from intuition to evidence, faster. From researchers to designers and product managers, anyone can run studies that answer any question and drive better decisions at any altitude. Equipped with Maze’s research-grade AI, teams can focus on what matters most: understanding people, uncovering insights, and shaping change with confidence. ## Maze Pros & Cons **What users like:** - Users appreciate the **intuitive design and automation** of Maze, streamlining feedback collection for quick, actionable insights. (7 reviews) - Users love the **ease of use** of Maze, finding it intuitive and accessible for both beginners and experts. (6 reviews) - Users value the **intuitive and user-friendly interface** of Maze, allowing easy navigation and effective use for everyone. (6 reviews) - Users value the **intuitive interface** of Maze, finding it user-friendly and easy to adopt for various testing types. (5 reviews) - Users value the **actionable customer insights** from Maze, which validate ideas and enhance the success of their tasks. (3 reviews) - Users love the **ease of use** and fast data collection of Maze, enhancing their research efficiency significantly. (3 reviews) - Users value the **immediate feedback and insights** provided by Maze, enhancing collaboration and user engagement significantly. (3 reviews) - Participation (3 reviews) - Survey Creation (3 reviews) - Users value the **immediate feedback and collaboration** features of Maze, enhancing their research efficiency and insights. (3 reviews) **What users dislike:** - Users experience **limitations** in testing capabilities and audience selection, which can hinder project effectiveness. (4 reviews) - Users find the **limited functionality** of Maze restricts mobile testing and complicates user interaction tracking. (4 reviews) - Users find the **complex usability** of Maze challenging, noting setup difficulties and a need for clearer guidance. (3 reviews) - Users find that **complexity issues** in task setup and bugs frustrate their overall experience with Maze. (2 reviews) - Users express frustration over **limited customization** options, impacting flexibility and overall user experience with Maze. (2 reviews) - Limited Opportunities (2 reviews) - Limited Surveys (2 reviews) - Limited User Access (2 reviews) - Missing Features (2 reviews) - Users report **poor customer support** , highlighted by unresolved issues and frustrations with app functionality and flexibility. (2 reviews) ## Maze Reviews ### 1. Easy to use and we were able to get a lot of insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2021 **What do you like best about Maze?** Letting the user interact with figma propotype and analysing it. **What do you dislike about Maze?** I would love to see text input, just like in quant-ux **What problems is Maze solving and how is that benefiting you?** Usability problems. understanding very quickly how your prototype is performing ### 2. It was a seamless experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Maze?** Integration with Figma and building blocks **What do you dislike about Maze?** heavy prototypes make it very slow... also no video **Recommendations to others considering Maze:** none **What problems is Maze solving and how is that benefiting you?** Iterating on our design ### 3. Still new to it but works well for our purposes **Rating:** 3.5/5.0 stars **Reviewed by:** Nick C. | Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Maze?** I like the flexibility of the tests we're able to put together. I like that it integrates with our prototyping tool Figma. It's also free if you bring your own testers. With their payment model, you only pay if you use their network of testers which really sets them apart from competitors like User Testing. **What do you dislike about Maze?** Not really much so far. I'm still pretty new to it and there's definitely a bit of a learning curve but that's to be expected and that's really dictated by how the level of complexity in your testing scenarios. **What problems is Maze solving and how is that benefiting you?** On my UX team, we've used it purely internally within our company at this point to test designs on some internal tools we're working on to see if our users can navigate them successfully and reach their goals. ### 4. Research at scale faster than we imagine **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2021 **What do you like best about Maze?** - Maze has helped you run research at scale. We've validated our ideas before to write down a single line of code. **What do you dislike about Maze?** Tbh, nothing for now. All wanted to do we did it. Nice UI, workflow pretty clear. **What problems is Maze solving and how is that benefiting you?** Validate an app idea. We've build a prototype and due of an easy integration with Figma we have been able to validate with a lot of testers without make it an excel sheet. ### 5. One of the best testing tools in the market. **Rating:** 4.5/5.0 stars **Reviewed by:** Alan G. | User Researcher Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2020 **What do you like best about Maze?** Maze is awesome. I gave it a 9 to encourage the team to keep growing and adding cool new features ;) It is a game changer, not only because of its features for multiple types of research and the insights you can obtain from them, but also the cool design and usability towards the tester (which not many tools take into account). I cannot wait to see for what's to come! **What do you dislike about Maze?** I see some oportunities with the way the results are shown in the report, the downloadable CSV for analysis, and adding more logic based questions/filters. **What problems is Maze solving and how is that benefiting you?** Being able to test remotely with a live prototype is what makes Maze unique, and certainly covers needs that other tools won't cover. This way, the testing is a little more "life-like", being able to scroll and interact with some screens (and not just pasting an entire screen where you have to zoom in). Besides, being able to add context screens, questions, missions, and many other features makes it super dynamic and fun to solve, and easier setting up the test's storytelling. ### 6. User test faster and better! **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina d. | UI Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2020 **What do you like best about Maze?** Maze greatly helped our user tests, improving time, quality and an incredible report to share with our team. Maze's interface has many features to customize the tests, a complete and easy report, the opportunity to share and define tests with the whole team and resources to apply the test online. I see Maze as one of the most important work tools in our routine. **What do you dislike about Maze?** I see some possibilities to improve more test and questionary options to compose the product. **Recommendations to others considering Maze:** This is an amazing product to improve the user experience and user interface test routine! **What problems is Maze solving and how is that benefiting you?** Before Maze, doing a feature test was very difficult, because we need to find and call our users to the office or go somewhere to test, and our team's routine is very dynamic. With Maze, we do online tests every week with our users using Hotjar on our website, and this has helped to get more efficient information about our product and to get ideas for improvement too. ### 7. Highly Recommend! Try it once and you'll never go back to your old testing tools **Rating:** 5.0/5.0 stars **Reviewed by:** Jenise T. | Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2020 **What do you like best about Maze?** I love Maze because of how easy it is to set up a test and gather insights. As a designer, I just copy/paste my prototype share link into Maze, select an ideal path, and my test is ready to go! It's that easy. The auto-generated report is so great to share with my team, especially product managers. We can easily see how we succeeded and how we failed and then course correct. Now, with the additional question blocks available, I can get even more insights into what my users are thinking and feeling about designs. It's aMAZEing (yes it really is). Maze is a no-brainer, once you see the valuable insights you gain from a simple test! Maze is my go-to testing tool and I recommend it to all designers out there! **What do you dislike about Maze?** It took me a minute to understand the difference between "Missions" and "Versions". After I couldn't figure it out on my own I contacted customer support, and they were extremely helpful and friendly. **What problems is Maze solving and how is that benefiting you?** I am able to confidently hand off my designs to development because of the insights I have gathered with Maze. By sharing reports with my team we have improved understanding of the value of UX, and more importantly the value of user testing. We have found that designs have failed before even starting development saving time and money. ### 8. aMazing tool for validate your concepts **Rating:** 5.0/5.0 stars **Reviewed by:** Dmitry V. | Lead UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2020 **What do you like best about Maze?** We used Maze for testing our concepts and gather some data before the implementation. It has really great user-friendly design, which is really easy to start using it. Step-by-step project creation provide powerful tools not only for usability testing but Card-sorting, NSS surveys, 5sec test, and lot more. So you can use Maze not for only testing prototypes, but gather survey data, or even combine it together. **What do you dislike about Maze?** Well, sometimes there is no ability to use it on the project, because of project limitations, but if you configured everything right it should be fine for small projects, but the huge ones — they are not fit the frames of the project. **Recommendations to others considering Maze:** Really try it out. Give it a chance and Maze will aMaze you :) **What problems is Maze solving and how is that benefiting you?** We create unmoderated usability testing, A/B tests, and NSS prediction to define better decisions. ### 9. Remote User Testing Faster and Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Wenying C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Maze?** The instructions and the prototype from Figma could be presented at the same time for users. It makes the remote user testing run smoothly without switching the screen from a slide to a prototype. As a new user, I only took a couple of days to finalize my user testing protocol. Maze is quite easy to start with, the way of building a user testing is like formulating a questionnaire on Typeform. Customer support always responds fast when I have some questions. **What do you dislike about Maze?** The newly built block only appears in the last order, I have to drag it all the way to the desired order if I have a lot of blocks. It is quite annoying, but not a big deal. I wish Maze could have the function to change questions or tasks based on the previous responses. **What problems is Maze solving and how is that benefiting you?** I don't need to prepare/show instructions and prototype individually. Now they are integrated with the Maze. It is also cool that Maze will generate a report after I complete user testing. ### 10. Great product to increase the frequency of user testing sessions **Rating:** 4.5/5.0 stars **Reviewed by:** Nicolas B. | Product cofounder, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Maze?** Smooth integrations with design products **What do you dislike about Maze?** Loading times of Figma files could be improved **What problems is Maze solving and how is that benefiting you?** More user research made thanks to Maze to improve our new products ### 11. Makes product management a delight. I've recommended it to everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2020 **What do you like best about Maze?** this is such an excellent product! I love it. So impressed! This has made my product manager life so much easier. And my users love testing with it, they find it fun! **What do you dislike about Maze?** once you get the hang of it it is pretty easy **Recommendations to others considering Maze:** use it! **What problems is Maze solving and how is that benefiting you?** being able to watch users in real time and get so much usage data ## Maze Discussions - [What can you use maze for?](https://www.g2.com/discussions/what-can-you-use-maze-for) - 1 comment - [What is Maze software?](https://www.g2.com/discussions/what-is-maze-software) - 1 comment - [View Maze pricing details and edition comparison](https://www.g2.com/products/maze-maze/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+07%3A03%3A40+-0500&secure%5Bsession_id%5D=4ba55f22-8622-4b37-8049-bda179a836a0&secure%5Btoken%5D=120f1a13e121af5a7de0af4eacd533242fcab874d49f7dbb033abde914e64f59&format=llm_user) ## Maze Integrations - [Slack](https://www.g2.com/products/slack/reviews) - [Test IO](https://www.g2.com/products/test-io/reviews) ## Maze Features **User Response Methods** - Survey - Video Snippets - Video Interview - Text/Notes **Management** - Team Collaboration - Access Control - Data Security **Generative AI** - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Participant Selection** - In-App - On-Site - Recruitment Pool **Functionality** - Sentiment Analysis - Tagging - Note Taking - Integrations **Process Management** - Feedback Aggregation - Real-Time Analysis **Insights** - Analytics - Collaboration - Sorting **System Management** - Security **Generative AI** - AI Text Summarization ## Top Maze Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Optimal](https://www.g2.com/products/optimal-optimal/reviews) - 4.4/5.0 (64 reviews) - [Lyssna](https://www.g2.com/products/lyssna/reviews) - 4.5/5.0 (174 reviews)