I truly enjoy using this app! It stands out for being fast, efficient, and, most importantly, highly reliable. Among the various apps I've tried, this one is certainly among the best. What I find especially remarkable is how simple it is to manage my funds with it. Review collected by and hosted on G2.com.

I find slow customer service quite frustrating. Having to repeatedly follow up just to get issues resolved is not ideal. On top of that, it appears that the various departments do not communicate effectively, as we ended up receiving conflicting information from different representatives we contacted. Review collected by and hosted on G2.com.

User interface is very straightforward and intuitive. Also, I once reached out to the support team when I had an urgent issue, and had a very positive experience. The reps I worked with, Judith Sugala and Danielle, were sharp and quick to respond. Review collected by and hosted on G2.com.

Unsure of capabilities / ease of use when it comes to using a credit based pricing system Review collected by and hosted on G2.com.

Maxio helps us stay on top of customer payments, eliminates a lot of potentual human error in invoicing, and it's extremely easy to export data all kinds of data for further analysis in Google Sheets. The customer support is some of the best in the industry. Review collected by and hosted on G2.com.

There is a couple seconds latency whenever you navigate to a different page which can really add up and break your workflow. Review collected by and hosted on G2.com.

Maxio helps us keep all of our digital clients and their invoices all in one place making it efficient for our team. It's easy to use and I prefer it over other money handling systems. Review collected by and hosted on G2.com.

Every new click opens up a new tab, I look up and I have 20 browsers open. Review collected by and hosted on G2.com.

Maxio is easy to understand and learn, it helps maintain accuracy in financial reporting and revenue recognition, streamlining audits and improving financial processes. Being an Accountant for SaaS companies this is very important factor that I liked about them.

Also they are consistently improving their offerings. Review collected by and hosted on G2.com.

Maxio has little onboarding process, Also there have been instances syncing not working with clould accounting software's Review collected by and hosted on G2.com.

Maxio has helped automate the sending of invoices, which was the primary problem we were trying to solve as a small company. The onboarding process was thorough, but implementation required a lot of manual work and took significantly longer than we'd anticipated. Review collected by and hosted on G2.com.

The tool itself is not very user friendly, and trying to navigate around it can be frustrating. Managing customer transactions/contracts is complicated. I worry that if our Maxio admin were to leave the business, it would be very difficult to get someone else up to speed in a reasonable amount of time. This introduces risk to the business. Review collected by and hosted on G2.com.

Automation and integration of deferred revenue management. Allowed us to move away from complex spreadsheets. Built in checks to ensure billing confinuity. Simplifies SaaS reporting. Review collected by and hosted on G2.com.

A few quirks in the system that could still be ironed out, particularly in managing VAR billing relationships Review collected by and hosted on G2.com.

robust billing capabilities when it comes to billing contracts Review collected by and hosted on G2.com.

reporting is robust but not very user friendly Review collected by and hosted on G2.com.

Very easy to use, provides accurate data, and customer service responds quickly. Review collected by and hosted on G2.com.

Long -term deferred revenue issues associated with credit memos and no phone number to call customer service. Review collected by and hosted on G2.com.

So far, there is nothing positive I can say about Maxio. And this is 2 years+ as a customer. Why I am still a customer, you may ask? A lot of resources went into the implementation and integration so leaving and turning on a new service isn't just something that happens overnight. Review collected by and hosted on G2.com.

So far, pretty much everything. My team and I are daily users. The product is unreliable. There are daily miscues with invoicing, there are daily posting errors to QBO. The features don't perform as expected i.e. we have had a fair amount of issue with multi-frequency billing and client onboarding. The support is non-existent (not dramatizing this). And if you are lucky enough to get someone they "send it to a Senior Product Manager" who never does anything nor gets back to you. I now have 4-6 tickets for basic issues / bugs that are going on 6 months old.

GO ELSEWHERE, for your sake! We waste countless hours chasing our tails with Maxio. Review collected by and hosted on G2.com.