I like MaxContact for its ease of use. It's very easy to navigate, which helps a lot when managing campaigns and reports. The initial setup was great, with no issues, and it was well-supported. Review collected by and hosted on G2.com.

I find the reports to be over complicated, with too much data sometimes. It would be better if the reporting was made simpler to review. Review collected by and hosted on G2.com.

Never has black out days so no productive time. Review collected by and hosted on G2.com.

Extra costs for database work so when im needing like data to be removed its a cost Review collected by and hosted on G2.com.

When calling in or logging requests, the assistance is always great, especially when given informative feedback to improve challenges on campaigns.. The detail provided on feedback really helps with feedback to our client and improving processes.. Review collected by and hosted on G2.com.

Sometimes there are delays on tickets e.g. eta on ticket responses, but really minor instances Review collected by and hosted on G2.com.

I like the automatic dialler system. It has proven reliable. Review collected by and hosted on G2.com.

It can have a tendency to buffer and sometimes effect the sound quality for the person on the other line. Review collected by and hosted on G2.com.

Brilliant support—easy to get in touch with whenever I need help. Software works well for the business use that we need. Review collected by and hosted on G2.com.

There are no dislikes, I think possibly reports could be easier to use. Review collected by and hosted on G2.com.

There are many useful features and the system has helped with increasing conversion rates substantially over what was previously in place. Review collected by and hosted on G2.com.

At times the information on how to setup various available options can be hard to follow if you haven't used similar systems previously. Review collected by and hosted on G2.com.

Multiple channel options, with right guidance can be good to self manage Review collected by and hosted on G2.com.

Lack of account management or support, if we have a critical business issues we have to raise a ticket and wait for response. and often when we do get response we have to explain our business need from the software, which is again time consuming Review collected by and hosted on G2.com.

The support team are very helpful, I am not technical, but have found every person willing to educate me. Review collected by and hosted on G2.com.

Max Contact are big on educating you how to get the best out of the system yourself, I see the positives in this, due to my age it doesn't always come naturally to me. Review collected by and hosted on G2.com.

Since using MaxContact the company has seen a huge increase in a number of key stats including talk time and agent productivity.

Taking away the need to manually dial phone numbers (knowing that the system will do this for them) frees agents up to work on other tasks in the background.

The team were very quick in getting the system up and running for us.

Any queries we have are dealt with by the relevant support channels promptly, which is exactly what you need for such a critical element of the business. Review collected by and hosted on G2.com.

We have not found anything to dislike! The system is fantastic. Review collected by and hosted on G2.com.

Ease of use and features especially the integration to our systems for less manual handling. Also the customer support is amazing and quick. Review collected by and hosted on G2.com.

I haven't actually found anything i dislike. Review collected by and hosted on G2.com.