I like that MaxAssist is very simple to use, which is great for managing our dental office's recare and texting needs. The ease of the program is something I really appreciate, and I've been using it for at least 5 years. I also like the follow-ups feature, which I wasn't aware of initially – it makes it very simple to keep track of patient needs. Setting it up initially was easy too. I find MaxAssist to be the best program for helping with recare and messaging, especially if you already use ClearDent software. Review collected by and hosted on G2.com.

I have used other systems for dental software and they have a few more features. At my other office, which uses OpenCare, I like that their system has a few more features. Review collected by and hosted on G2.com.

This software saves us a lot of time since we no longer have to call patients to confirm appointments. Our patients really appreciate the texting feature for reminders, as well as the chat option, which allows us to communicate even when they can't talk on the phone. I also find it very helpful that if our booking software goes down—whether from a power outage or other issues—we can still access the schedule on a cellphone to notify patients. The platform is very user-friendly. Customer support is excellent; any issues that come up are always resolved quickly. I also enjoy the new AI features that help with daily task lists. The profile bar adds a fun element by letting you try to unlock all the badges, making it a bit of a challenge to complete everything. Overall, it makes daily work tasks much easier. Review collected by and hosted on G2.com.

No complaints on any of the features. Love this program! Review collected by and hosted on G2.com.

Instant patient connection and communication. Review collected by and hosted on G2.com.

We use the online booking platform, and my only complaint right now is that it only offers appointments that start on the hour. I’ve been told this will be improved soon so patients can see and book all available appointment times, regardless of the start time. Review collected by and hosted on G2.com.

The filtering and lists available to make recall and last minute schedule fills so simple, and the easy way to track all the information you need from your PMS within Max Assist when you are calling the patient for scheduling. Review collected by and hosted on G2.com.

I want the forms to integrate into the Open Dental program in a way that it fills into the appropriate fields for Medical History instead of just saving a PDF image. Review collected by and hosted on G2.com.

Everything is in one easy taskbar. I can look at who needs treatment, who needs a cleaning, who's on my quick fill list, reply to patient communication, etc. Review collected by and hosted on G2.com.

I wish I could send a message to multiple patinets due for cleanings with an appointment option, like for quick fill without adding them to the quick fill list. Also, which I could cut and paste in the messages. Review collected by and hosted on G2.com.

The most useful feature for me is the appointment confirmation, because it really helps reduce the front desk workload. That said, the user interface can feel a bit cluttered at times, and some features are difficult to find or aren’t very obvious. The integration with our software was seamless. I haven't used the support feature at all. Review collected by and hosted on G2.com.

Patients don’t like that it doesn’t use their preferred name. As I mentioned in my previous comment, the interface also feels a bit cluttered, and some features can be difficult to find. Review collected by and hosted on G2.com.

I really appreciate the KPI tracking in MaxAssist. It allows me to compare month-over-month data and highlights team members, which is incredibly useful. The AI technology that MaxAssist uses is another feature I like, as it helps by providing a list of leads to follow up on. The initial setup was very easy, and it's very user-friendly with easy-to-read metrics, which makes it great for me and my team. Review collected by and hosted on G2.com.

eBooking at times can be a hit or miss and it doesn't put the appointment into our dental system. I feel it needs better integration with Open Dental. Review collected by and hosted on G2.com.

I use MaxAssist for daily practice operations to manage appointments and communicate with patients. It helps improve follow-up, gather patient feedback and comments, and manage the recall list, which is great since the platform is simple and easy to use. It also makes my work easier by using recall and short notice lists to maintain a full schedule. I find it very easy to use and time-saving, especially with automating recall lists, reviewing feedbacks, and direct patient communication. Review collected by and hosted on G2.com.

a few more customization options and automated messages will be better Review collected by and hosted on G2.com.

Picture messaging and having the ability to have the toolbar open when other apps/programs are open Review collected by and hosted on G2.com.

1) When another user reads your message it clears the message notification (most annoying)

2) I wish the text response list showed less patients when you don't remove them from the list, and instead of having pages for the list having a scroll button instead (keep it short and condensed and convient to scroll through) Review collected by and hosted on G2.com.

I use MaxAssist because it makes recall hygiene and patient contact easy. I really appreciate how it reduces the administrative time needed to call patients. MaxAssist is easy to use and very helpful for new people and for maintaining schedules. The online booking and the ability to easily get reviews from patients feel like a one-man show. Setting it up was very easy, and as a platinum customer, I find the customer service to be amazing. Review collected by and hosted on G2.com.

I think MaxAssist could improve on its phone call management features. Review collected by and hosted on G2.com.