--- title: MaxAssist Reviews meta_title: 'MaxAssist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 285 reviews by the users' company size, role or industry to find out how MaxAssist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 285 scale: '5' date_modified: '2026-08-07' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # MaxAssist Reviews **Vendor:** MaxAssist **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.7/5.0 **Total Reviews:** 285 ## About MaxAssist MaxAssist® is an AI-powered platform designed for dental practices to enhance patient engagement and streamline daily operations. Built by dental professionals, it integrates multiple features to support admin teams, office managers, and dentists in managing scheduling, communication, and administrative workflows. Unlike traditional software, MaxAssist® goes beyond sending reminders by also targeting patients who do not respond to automation. MaxAI, our actionable intelligence feature, uses over a decade of patient scheduling data to generate personalized daily plans. Each morning, dental teams receive guidance on which patients to contact and the most effective approach, helping practices stay ahead of gaps in their hygiene schedule while also identifying unscheduled treatment opportunities. MaxAI can forecast up to 30 days in advance, allowing practices to proactively address potential slowdowns and maximize patient visits. Max integrates with Mango Voice for seamless patient communication. Features like Call Pop and Patient Pop provide immediate visibility into who is calling, including appointment history and relevant patient details. Staff can engage patients in real time, book appointments directly from calls, and reduce manual note-taking, creating a more efficient admin team. MaxAssist® features a user-friendly interface and optimized workflows that reduce errors and simplify repetitive tasks. Staff can manage appointments, track performance, and optimize the entire patient journey with less effort. By combining AI-driven insights, integrated communication tools, and workflow optimization, MaxAssist® ensures dental teams can keep hygiene schedules full, capture previously missed treatment opportunities, and deliver a more productive, patient-focused practice environment. ## MaxAssist Pros & Cons **What users like:** - Users find MaxAssist incredibly **easy to use** , streamlining patient contact and simplifying appointment management effortlessly. (27 reviews) - Users value the **effective patient communication** features of MaxAssist, enhancing engagement and retention effortlessly. (19 reviews) - Users highly value the **setup ease** of MaxAssist, appreciating its intuitive design and responsive customer support. (14 reviews) - Users value the **time-saving features** of MaxAssist, enabling efficient communication and reduced phone call requirements. (13 reviews) - Users find the **easy setup** of MaxAssist highly beneficial, enabling seamless integration and efficient communication. (12 reviews) - Users highlight the **effective communication** with patients via text, finding it convenient and user-friendly. (11 reviews) - Users commend the **prompt customer support** of MaxAssist, enhancing their overall efficiency and satisfaction with the product. (11 reviews) - Patient Care (10 reviews) - Appointment Scheduling (8 reviews) - Users find the **reminder system invaluable** , enhancing efficiency and significantly reducing missed appointments. (8 reviews) **What users dislike:** - Users often face **messaging issues** with MaxAssist, such as automatic reminders and unwanted text distribution to all patients. (7 reviews) - Users are frustrated by the **limited features** of MaxAssist, particularly regarding scheduling and appointment management. (4 reviews) - Users find the **system navigation confusing** , with unclear notes and difficulties during follow-ups affecting usability. (4 reviews) - Users find **software limitations** in MaxAssist, particularly with confusing notes and difficulties in accessing essential information. (3 reviews) - Users find the **complex navigation** in MaxAssist frustrating, preferring quicker access to information and simpler formatting. (2 reviews) - Connectivity Issues (2 reviews) - Users find the **high cost** of MaxAssist surprising compared to existing built-in programs like Tracker. (2 reviews) - Users find **integration issues** frustrating, as AI features are costly and disrupt the workflow across platforms. (2 reviews) - Users express frustration with the **limited customization** options in MaxAssist, impacting their efficiency and workflow. (2 reviews) - Users desire a **lack of customizable reminders** , limiting their ability to choose which notifications they receive. (2 reviews) ## MaxAssist Reviews ### 1. Easy Booking and Communication with MaxAssist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like MaxAssist’s confirmation feature because it makes booking easier. It’s really convenient that I can confirm appointments with patients by text message or email. **What do you dislike about MaxAssist?** nothing. It works as it promised. No disadvantages. **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist makes it easy to communicate with patients and send booking confirmations. It’s quick, instant, and very convenient to use. ### 2. Easy Appointment Reminders and Patient Texting **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle S. | lead admin, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about MaxAssist?** easy appointment reminders, texting with patients **What do you dislike about MaxAssist?** the new update, its hard to see when they were last in and their previous appointment history. I miss the 1 month, 2 month overdue lists etc.. was more user friendly before the update. **What problems is MaxAssist solving and how is that benefiting you?** Helping a great deal with patient reminders and getting the recall schedule filled. ### 3. Helpful for Hygiene Recall, but Max Assist Lists Feel Repetitive and Inaccurate **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about MaxAssist?** helps for recall - booking hygiene appointments **What do you dislike about MaxAssist?** Max Assist keeps repeating the same patient, even when they’ve already been contacted within the same month. It also isn’t very accurate, because it continues to keep a patient on the list even though they’re already booked in the appointment schedule. **What problems is MaxAssist solving and how is that benefiting you?** none **Official Response from Maria Grateron:** > Thank you for your feedback. We're glad MaxAssist has been helpful for hygiene recall. We're sorry to hear about the issues you've experienced, and we take your feedback seriously, as it isn't the typical experience. Please get in touch with us directly so our support team can review this with you and help resolve it. ### 4. Streamlined Scheduling with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Holly D. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like the short notice list in MaxAssist; it's super useful with its filter that sends text messages only to patients who can come on the specific date and time. The patient confirmations save our staff time by not having to call all patients, and patients get text reminders for booking, which is really helpful. Setting up MaxAssist was very easy. Plus, the customer service is great. **What do you dislike about MaxAssist?** We havent found any downsides yet and I've been using it for 10+ years in multiple practices **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for patient reminders and confirmations, saving staff time on calls. Its filters target patients available for specific times, and texts remind them to book. It handles short-notice cancellations and recalls efficiently. **Official Response from Maria Grateron:** > Thank you for your positive feedback, Dr. Holly! We're pleased to hear that you find our short notice list and text message filters helpful. We're glad to be able to save your staff time with patient confirmations and reminders. We appreciate your kind words about our customer service. ### 5. Proactive Patient Outreach Make Scheduling Overdue Appointments Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about MaxAssist?** I appreciate the multiple reach-outs to patients to help schedule overdue appointments. **What do you dislike about MaxAssist?** At the moment, there isn’t anything I dislike. **What problems is MaxAssist solving and how is that benefiting you?** We can now reach out to hundreds of patients at once when we have openings in our schedule. It saves a lot of time. ### 6. Poor Open Dental Integration and AI Struggles With Unscheduled List Management **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about MaxAssist?** Not Much. It doesn't integrate well with Open dental **What do you dislike about MaxAssist?** the short list, how the AI doesn't understand to remove pt from all unscheduled lists not just one **What problems is MaxAssist solving and how is that benefiting you?** again please see previous responses. Maxassist is only good as a texting service for our pts **Official Response from Maria Grateron:** > Thank you for your feedback. We're always open to suggestions related to improvements, and we take the feedback seriously, as we are surprised to hear it. We have many Open Dental offices using MaxAssist with great success! We'd invite you to contact us directly so we can review this more thoroughly with you. ### 7. Efficient Yet Confusing for Notes **Rating:** 3.5/5.0 stars **Reviewed by:** Dr. Mark Nusinoff and D. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like using MaxAssist for handling recalls, SMS, and confirmations. The texting feature is particularly valuable because it allows us to get immediate responses from patients who do not respond via phone calls or emails. It saves us a lot of time and is a more updated method of contact, which most patients find very useful. Additionally, the surveys in MaxAssist are more user-friendly, which was a factor in transitioning from Clear Connect. **What do you dislike about MaxAssist?** The notes where messages are left are confusing during follow-ups. It's like we have to write a novel to understand the previous notes. Also, the clarity on dates for last calls and when follow-ups should be made versus the current messages could be improved. Plus, the initial setup wasn't great; we received many complaints from patients at first. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist to manage recall backlogs and organize tasks. It lets us text patients for faster responses, solving the issue of unresponsive phone calls and emails. ### 8. Prompt Save-the-Date and Reminder Texts That Work Reliably **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about MaxAssist?** sends reminder and save the date text promptly **What do you dislike about MaxAssist?** We don't really have any complaints as it seems to work very well for our needs **What problems is MaxAssist solving and how is that benefiting you?** It's helping to remind patients of appointments and in turn keeping our schedule full ### 9. Excellent Texting and Automated Patient Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about MaxAssist?** Texting features and automated patient communication including forms **What do you dislike about MaxAssist?** Genius forms inability to upload your own forms for free and limited customizations. **What problems is MaxAssist solving and how is that benefiting you?** Patient communication in a day and age where no one wants to call. Texting to the rescue ### 10. Efficient Patient Communication and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley M. **Reviewed Date:** December 18, 2025 **What do you like best about MaxAssist?** I really like the appointment reminders and how the medical forms get sent directly to the patient, filled out, and then imported into the document center. This makes the administration's job more efficient and prevents staff from having to wait for the patient to fill out forms during their appointment. Everything is completed beforehand, allowing us to see the patient right away. Additionally, the initial setup of MaxAssist was very easy, and the customer service is top-notch and very prompt. We switched from using Adit to MaxAssist because it offered way more features. **What do you dislike about MaxAssist?** I don't dislike anything, they are always fixing and improving to always make it easy. **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist helps with patient communication via text, sends appointment reminders, and manages unscheduled patients. It automates patient confirmations, easing daily admin tasks, and streamlines the process by importing filled medical forms, allowing us to see patients immediately. **Official Response from Maria Grateron:** > We're thrilled to hear that you are enjoying the appointment reminders and seamless integration of medical forms with MaxAssist. Our goal is to make the administrative tasks more efficient and provide top-notch customer service. Thank you for your feedback, Ashley! ### 11. Excellent Patient Communication with Convenient Texting **Rating:** 4.5/5.0 stars **Reviewed by:** Amber E. | Dental Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** The communication with patients, particularly through text, stands out. Also how simple the tool bar is to navigate **What do you dislike about MaxAssist?** The texting limit feels too restrictive. If it worked more like regular texting, where a message could be split into two if necessary, it would be much better. **What problems is MaxAssist solving and how is that benefiting you?** Patient reminders save us time, as we no longer have to spend as much effort on that task. Sending out patient forms before visits is also helpful. Communicating with patients via text provides them with an additional way to reach us if they are unable to return a call immediately, and it allows us to receive responses much more quickly. ### 12. Texting Feature Makes Communication a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about MaxAssist?** Texting feature is very helpful for reaching patient's when there mailbox is full **What do you dislike about MaxAssist?** Doesn't remove patient's from Short Notice list once scheduled or seen **What problems is MaxAssist solving and how is that benefiting you?** Anyone can use to call patient's for short notice ### 13. Makes Life Easier Without Having to Call People **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about MaxAssist?** thats i dont have to call people, makes life easier **What do you dislike about MaxAssist?** Its hard to understand how to increase my maxassist score **What problems is MaxAssist solving and how is that benefiting you?** saving time, being able to spend more time with the patient in the office ### 14. Easy to Use and Makes Confirming Patient Appointments Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about MaxAssist?** It is very easy to use and takes the work out of confirming patient appointments **What do you dislike about MaxAssist?** hardest part is going back and forth between gold and max assist **What problems is MaxAssist solving and how is that benefiting you?** Less short notice cancellations for appointments ### 15. Efficient Booking with AI-Powered MaxAssist **Rating:** 4.5/5.0 stars **Reviewed by:** Cristel E. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like how MaxAssist shows which patient is a priority and highlights any missing information we need to ask the patient when they arrive. It helps me manage my time properly with AI assistance and decide who to contact first, which is useful for patients who might have missed, cancelled, or haven't booked for hygiene yet. I find it really helpful to ensure we gather needed details like email or another phone number, as we tend to forget sometimes. Also, the setup is fast and very user-friendly. **What do you dislike about MaxAssist?** It just needs improvement to sync the contact made through abeldent for any dental hygiene patients that do not want to book right away. **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist helps me manage patient scheduling and prioritize who to contact first with AI. It identifies missing information, ensuring I have all needed details when patients arrive, making operations smoother. ### 16. Appointment Reminders That Keep Us on Track **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2026 **What do you like best about MaxAssist?** text and email reminders for appointments **What do you dislike about MaxAssist?** cost too high, I would like it to be lower **What problems is MaxAssist solving and how is that benefiting you?** it's saving receptionist time from having to call patient to confirm appointment ### 17. Great and Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** very efficient and advanced, easy to use and understand **What do you dislike about MaxAssist?** sometimes its automatically sending reminders **What problems is MaxAssist solving and how is that benefiting you?** Its help in texting people and helps confirming appointments and we don't have to do it manually. ### 18. Major Time Saver That Streamlines Scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** This tool is a significant time saver and makes it much easier for staff to multitask. Whenever I have a question or run into an issue, the customer support team is outstanding. They respond quickly and resolve problems efficiently. **What do you dislike about MaxAssist?** I am not pleased that the program cannot create an appointment directly in our scheduler. While it does reserve the time slot, the appointment still has to be entered manually. This means staff must review the information as they input it, which some users might actually consider a benefit. **What problems is MaxAssist solving and how is that benefiting you?** The greatest benefit this program brings to our office is that it handles some of the simple, yet time-consuming tasks for us. The automated messaging feature is easy to customize, and patients truly appreciate receiving reminders on their phones or via email, which they can refer back to whenever needed. ### 19. Easy Patient Outreach and Follow-Ups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about MaxAssist?** Ease of contacting patients, follow up list **What do you dislike about MaxAssist?** Lists not showing up on certain users dashnboard **What problems is MaxAssist solving and how is that benefiting you?** hygiene unscheduled list- easier to contact patients that are due for hygiene appointments ### 20. Lovely Customer Service and Texting That Improve Patient Care **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about MaxAssist?** Patient care, the lists and texting and the lovely customer service!! **What do you dislike about MaxAssist?** not being able to understand the statistics **What problems is MaxAssist solving and how is that benefiting you?** keeping contact with patients and the lists for who is due ### 21. Effortless Patient Communication with Great Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Dhaivat Y. | Administrator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about MaxAssist?** I find MaxAssist's interface great, as it compiles all due patients in one place. It makes texting and reaching out to patients easy. The initial setup was super easy, which is a big plus. **What do you dislike about MaxAssist?** I think the speed and accuracy of MaxAssist could be improved. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for texting patients and booking them easily. It makes reaching out to patients simple and has a great interface that compiles all due patients in one place. ### 22. Easy Appointment Blasts That Fill Openings Fast **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about MaxAssist?** sending blasts to everyone for earlier appointments **What do you dislike about MaxAssist?** Doesnt automatically update with our software and we need to do our job twice as much **What problems is MaxAssist solving and how is that benefiting you?** Booking and setting appointments ### 23. User-Friendly and Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2026 **What do you like best about MaxAssist?** I like that MaxAssist has a very organized database that's easy to navigate. I appreciate the user-friendly interface, and I also found the initial setup to be very easy. **What do you dislike about MaxAssist?** Maybe sometimes it lag **What problems is MaxAssist solving and how is that benefiting you?** I find MaxAssist provides a very organized database that's easy to navigate and has a user-friendly interface. ### 24. Streamlined Appointment Management with Strong Performance Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2026 **What do you like best about MaxAssist?** It helps with managing appointments overall and keeps up with key performance metrics. **What do you dislike about MaxAssist?** We do tend to run into a lot of unwanted text, along with notes that are confusing and hard to interpret. **What problems is MaxAssist solving and how is that benefiting you?** It has helped us keep our schedule full and fill in any unwanted gaps. ### 25. Feature-Rich and Ready to Use, but Costly Software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about MaxAssist?** Software readiness and available features, such as overdue list, genius forms etc. Its support tends to be efficient. **What do you dislike about MaxAssist?** Cost and some integration with dental software-Dentrix - limitations in integration. **What problems is MaxAssist solving and how is that benefiting you?** Making communication easier with patients and automation of forms. Also increases the booking rate and provides a performance feedback for the team members. ### 26. MaxAssist: Efficient, Quick, and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** August 04, 2026 **What do you like best about MaxAssist?** I like that MaxAssist was quick and clear to use. The initial setup was easy. **What do you dislike about MaxAssist?** I hope each user can see the dashboard. **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist guides me step by step for creating announcements quickly and clearly. I also use it for calling patients about unscheduled treatment plans. ### 27. Customizable Forms and Automatic Reminders Make MaxAssist a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about MaxAssist?** I like the automatic reminders, and I also appreciate how you can customize both the forms and the reminders for patients. **What do you dislike about MaxAssist?** Can't say there is anything I dislike about MaxAssist. **What problems is MaxAssist solving and how is that benefiting you?** It cuts down on the time I spend on appointment reminders and helps ensure patients don’t miss getting booked for recalls. ### 28. Empowers Teams to Focus on Patient Care and Streamlines Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Brunno B. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** Great platform to support my team is being laser-focused on patient care needs and replace all different times of manual follow ups and miscommunication issues between team members **What do you dislike about MaxAssist?** Certain features of the platform are not customizable by the practice - which requires you to connect with the support. One big thing missing is the capacity of generate reports of usage. **What problems is MaxAssist solving and how is that benefiting you?** It solves the inconsistency and overwhelming load of data in a dental practice, supporting teams in be really diligent towards patient care. ### 29. Effortless Scheduling with Quick Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Runway D. **Reviewed Date:** December 17, 2025 **What do you like best about MaxAssist?** I like MaxAssist for its ease of use and good workflow. The friendly support is a huge plus, and I really appreciate how we were able to utilize the tool and see benefits quickly immediately upon signing up. The platform helps with saving time and offers easy analytics tracking, which makes it even more beneficial. The initial setup was very simple, which made the transition smooth. **What do you dislike about MaxAssist?** I don't like that integration of texting records and voicemail transcripts aren't automatically saved to patient chats, though we're trying the Mango partnership to see if this will address it. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for appointment scheduling and treatment follow-up. It saves time and makes analytics tracking easy. **Official Response from Maria Grateron:** > Thank you for your feedback! We’re glad MaxAssist has made scheduling and workflow easier for your team. We’ve now enhanced our Mango integration, and AI-powered call summaries are instantly synced across MaxAssist, Mango, and your PMS, so every note and insight stays aligned. If you ever need help getting the most from these features, please don’t hesitate to reach out to our team. ### 30. Good service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about MaxAssist?** All still good and user friendly maybe adding new features to the app would be useful **What do you dislike about MaxAssist?** Maybe the cost could be better. Other than that all good **What problems is MaxAssist solving and how is that benefiting you?** patient bookings and reminders ### 31. User-Friendly and Customizable, Perfect for Scheduling and Reminders **Rating:** 4.5/5.0 stars **Reviewed by:** Richmond S. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** This software is user-friendly and can be customized to suit individual preferences or tailored to meet specific needs. It also simplifies scheduling and makes setting reminders easy. Customer support is also great. **What do you dislike about MaxAssist?** The app does include surveys, but I find it inconvenient that I have to take an extra step to access them. **What problems is MaxAssist solving and how is that benefiting you?** I find it challenging to keep track of unscheduled treatments and overdue appointments, but this tool handles that for me. **Official Response from Maria Grateron:** > We're glad to hear that you find MaxAssist user-friendly and customizable for your scheduling and reminder needs. We appreciate your feedback about the surveys and will consider ways to make them more accessible in the future. ### 32. Easy Patient Texting and Smooth Dental Software Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about MaxAssist?** that we can text patients and the program integrates with our dental software **What do you dislike about MaxAssist?** I wish the online booking for a new patient actually made the appointment rather than just a blockout **What problems is MaxAssist solving and how is that benefiting you?** effciency and task tracking ### 33. Effortless Dental Management with MaxAssist **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea K. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about MaxAssist?** I love how the follow-ups in MaxAssist keep me on track, and I find it easy to locate the outstanding treatment and family details. I really appreciate its ease of use, and I think the forms are a great addition to its features. The initial setup was very easy, which was impressive. **What do you dislike about MaxAssist?** I would like it if MaxAssist would complete more parts of the forms into our software. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for dental reminders and organization. The follow-ups keep me on track, and it's easy to find outstanding treatments and family information. **Official Response from Maria Grateron:** > We're glad to hear that you find MaxAssist easy to use! We appreciate your feedback about the out of office text and will definitely take that into consideration for future improvements. ### 34. Effortless Dental Scheduling, Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Donna H. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I love that MaxAssist is a Canadian company, and their customer service is great. They provide good training and are fast to help with any issues that arise. I find the patient messaging, genius forms, and MaxAi optimized tasks valuable. The initial setup was very easy, and they offered great guidance. **What do you dislike about MaxAssist?** I honestly like everything about MaxAssist, I have no issues or problems **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist to minimize the time spent calling patients to schedule and confirm appointments. ### 35. Effortless Patient Communication Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Tzvi R. **Reviewed Date:** December 17, 2025 **What do you like best about MaxAssist?** I find MaxAssist easy to use for contacting all our patients about their upcoming appointments, especially on their cell phones. I love how easy it is to navigate and I appreciate being able to monitor our success rates easily. Additionally, the initial setup was very easy, and the support staff are amazing. **What do you dislike about MaxAssist?** None **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist makes it easy to contact patients on their cell phones and helps monitor our success rates, simplifying operations. **Official Response from Maria Grateron:** > We're thrilled to hear that you find MaxAssist easy to use for patient communication and that the initial setup was a breeze. Our support staff works hard to provide amazing service, so we're glad to hear that it's appreciated. ### 36. RecallMax Review **Rating:** 4.5/5.0 stars **Reviewed by:** Sasha G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MaxAssist?** They have improved the suite of tools for patient interactions and retention, that is a bonus, however cost increase is not of value when compared to integrated PMS. **What do you dislike about MaxAssist?** The cost is high with respect to the built in program that providesthe same function (Tracker) **What problems is MaxAssist solving and how is that benefiting you?** Patient reminders, automatic to email or cell phone via text, with the patient being able to confirm. This helos increase productivity of staff, allowing them to focus on other aspects of the practice and patient care. ### 37. Reliable Scheduling Tool with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Cesza J. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I use MaxAssist for scheduling and reminders at the 7Dental clinic. I find it very reliable. Also, it handles automatic reminders, which is great because patients tend to forget their schedules. Setting up MaxAssist was easy too, and I would definitely recommend it. **What do you dislike about MaxAssist?** I don't like the text character counts. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist to solve the problem of patients forgetting their schedules by providing automatic reminders. **Official Response from Maria Grateron:** > We're thrilled to hear that MaxAssist has been reliable and easy to set up for your dental clinic's scheduling and reminders. We appreciate your feedback about the text character counts and will consider it for future enhancements. ### 38. Efficient Patient Communication, Needs Booking Enhancements **Rating:** 4.0/5.0 stars **Reviewed by:** TRINITY H. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I find that MaxAssist really helps with reducing phone calls since it's useful for messaging patients directly. I appreciate how it improves follow-ups by sending proactive messages. **What do you dislike about MaxAssist?** I dislike the online booking bugs in MaxAssist. It needs to have an hourly booking option because we don’t do half-hour bookings. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist to reduce phone calls with patients, improving follow-ups through proactive messages. ### 39. MaxAssist: Effortless and Effective for Dental Offices **Rating:** 5.0/5.0 stars **Reviewed by:** Sandy n. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I love that MaxAssist allows us to send text and recall reminders effortlessly. It's an easy to use program that works great for me and my team. The initial setup was very easy, which was a big plus. **What do you dislike about MaxAssist?** nothing **What problems is MaxAssist solving and how is that benefiting you?** I love MaxAssist for sending text and recall reminders easily, helping my dental office. It's great for me and my team. ### 40. Effortless to Use and Highly Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** It is easy to use and a convenient to text patients when we need to get a hold of them quickly **What do you dislike about MaxAssist?** That it is outside of our booking platform as it would be nice to use one program instead of multiple **What problems is MaxAssist solving and how is that benefiting you?** patient reminders and communication when patients are unable to answer a phone call but can still text ### 41. Effortless Simplicity Makes This a Standout Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Kim V. | Team Lead/Financial Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like the simplicity of this program and the way it communicates with our dental software **What do you dislike about MaxAssist?** There is nothing to complain about. The product functions exactly as expected. **What problems is MaxAssist solving and how is that benefiting you?** I appreciate how it monitors and records overdue patients. This feature makes it easier for me to stay organized and ensures that I don't miss following up with anyone. ### 42. Exceptional Support and Effortless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** They are always quick to respond to any questions, and I find the program itself very straightforward to use. **What do you dislike about MaxAssist?** So far, I haven't encountered any drawbacks while using the program. **What problems is MaxAssist solving and how is that benefiting you?** It sends out all our reminders, which saves us time and allows us to focus on completing other tasks. ### 43. Helpful and Smart **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about MaxAssist?** Great and helpful tool to communicate with patients and book appointments. **What do you dislike about MaxAssist?** Its great, but sometimes it takes a while to update contact info or appointment times. **What problems is MaxAssist solving and how is that benefiting you?** Helpful in texting and contacting patients to book appointments and send reminders. It makes my work easy. **Official Response from Maria Grateron:** > Thank you for sharing your experience with MaxAssist. We understand the importance of timely updates and will strive to enhance the system for smoother contact info and appointment time updates. ### 44. Impressive AI Functionality Elevates the Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** The AI function and easy to do follow ups with patients. **What do you dislike about MaxAssist?** I dislike the word count the most whenever I send texts to patients. **What problems is MaxAssist solving and how is that benefiting you?** Being able to track unscheduled appointments and who has not booked yet at our clinic ### 45. User-Friendly and Essential for Daily Admin Tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** User friendly helps with daily task as admin and filling schedule. **What do you dislike about MaxAssist?** It can be very overwhelming at first but once you get a hang of using the system - it helps alot. **What problems is MaxAssist solving and how is that benefiting you?** None at the moment. ### 46. Max Assist Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about MaxAssist?** The AI function is great. The lists and short notice function. **What do you dislike about MaxAssist?** It would be good to have higher character count. **What problems is MaxAssist solving and how is that benefiting you?** Unscheduled tx lists, short notice lists, easy communication. **Official Response from Maria Grateron:** > We're happy to hear that MaxAssist is helping you with unscheduled and short notice lists, as well as easy communication. We'll take your feedback about the character count into account for future enhancements. ### 47. RecallMax is a great program to connect with our patients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about MaxAssist?** Edit of mass email template has become easier to made. **What do you dislike about MaxAssist?** I don't have anything specific to mention at this moment. **Recommendations to others considering MaxAssist:** None **What problems is MaxAssist solving and how is that benefiting you?** None at this time. ### 48. Recall Max is a great time saver for our office **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about MaxAssist?** We use the short notice for booking appts a lot and it is a real time saver **What do you dislike about MaxAssist?** I don't like the format of the update as much as the old version. It isn't as easy to navigate **What problems is MaxAssist solving and how is that benefiting you?** Our schedule has a lot less open time in it. ### 49. Quick Patient Booking, But Needs Better Integration with Dentrix **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** It's quick access to patients to get them booked **What do you dislike about MaxAssist?** You have to flip back in forth with dentrix, it would be nice if u could access the info right in Maxassist **What problems is MaxAssist solving and how is that benefiting you?** Getting patients booked and confirmation ### 50. Useful Metrics at a glance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about MaxAssist?** It is so easy to get information for and about patients and their families at a glance. **What do you dislike about MaxAssist?** Unable to text non-patient family members who you may need to confirm with. There is no telephone call option for seniors / other patients who do not want text. Only one phone number / email address per patient is allowed. For familes where parents are not together it would be nice to notify both of child appointments. **What problems is MaxAssist solving and how is that benefiting you?** Takes the hours our of confirming appointments, tracks text conversations when we contact patients about upcoming appointments, coverage and various other questions they may have. Tracks the usage of the system by staff members, this is not as accurate as it could be. Provides feedback on pre-booking - it would be far superior if this metric was shown by provider. It would help management train providers who are pre-booking their own appointments and it would help train responsible front end where the gaps are. It would also reveal which dentists are most or least successful with case acceptance and allow us to train dentists/assistants to increase patient understanding of their dental situation. **Official Response from Maria Grateron:** > Thanks for your feedback! We're glad MaxAssist makes accessing patient info easy. We understand the need for more flexible communication options and appreciate your suggestions. We will consider your suggestions for future improvements. ## MaxAssist Discussions - [What is RecallMax used for?](https://www.g2.com/discussions/what-is-recallmax-used-for) - 1 comment - [View MaxAssist pricing details and edition comparison](https://www.g2.com/products/maxassist/reviews?login_required=true&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+22%3A52%3A32+-0500&secure%5Bsession_id%5D=2fde7be6-b85b-47d7-bf04-e0936acaff5c&secure%5Btoken%5D=d4d0d7c64e4fcbc57e6fbd65f2223d96b23a6db4ce9fb4e56922486964b4eb9c&format=llm_user) ## MaxAssist Integrations - [ABELDent](https://www.g2.com/products/abeldent/reviews) - [ClearDent](https://www.g2.com/products/cleardent/reviews) - [Denticon](https://www.g2.com/products/denticon/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [LiveDDM](https://www.g2.com/products/liveddm/reviews) - [Mango Voice](https://www.g2.com/products/mango-voice/reviews) - [Maxident 6](https://www.g2.com/products/maxident-6/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) ## MaxAssist Features **Information Flow** - Patient Case Management - Referrals Management - Records Management - Campaign Management - Forms Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management - Historical Reporting - Real-Time Reporting - Discharge Management - Invoice Management - Registration Management - Admissions Management - Booking Management - Calendar Management - Claims Management - Appointment Management - Communication Management - Workflow Management - Email Management - Contact Management - Document Management - Pipeline Management - Lead Management - Task Management - Client Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Client Portal - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Patient Intake - Customer Database - Real-Time Notifications - Patient Location Tracking - SMS Messaging - API - Self Service Portal - Electronic Payments - Surveys & Feedback - Real-Time Monitoring - Patient Scheduling - Generative AI **Generative AI** - Generative AI **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging ## Top MaxAssist Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,070 reviews)