--- title: MaxAssist Reviews meta_title: 'MaxAssist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 287 reviews by the users' company size, role or industry to find out how MaxAssist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 287 scale: '5' date_modified: '2026-08-14' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # MaxAssist Reviews **Vendor:** MaxAssist **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.7/5.0 **Total Reviews:** 287 ## About MaxAssist MaxAssist® is an AI-powered platform designed for dental practices to enhance patient engagement and streamline daily operations. Built by dental professionals, it integrates multiple features to support admin teams, office managers, and dentists in managing scheduling, communication, and administrative workflows. Unlike traditional software, MaxAssist® goes beyond sending reminders by also targeting patients who do not respond to automation. MaxAI, our actionable intelligence feature, uses over a decade of patient scheduling data to generate personalized daily plans. Each morning, dental teams receive guidance on which patients to contact and the most effective approach, helping practices stay ahead of gaps in their hygiene schedule while also identifying unscheduled treatment opportunities. MaxAI can forecast up to 30 days in advance, allowing practices to proactively address potential slowdowns and maximize patient visits. Max integrates with Mango Voice for seamless patient communication. Features like Call Pop and Patient Pop provide immediate visibility into who is calling, including appointment history and relevant patient details. Staff can engage patients in real time, book appointments directly from calls, and reduce manual note-taking, creating a more efficient admin team. MaxAssist® features a user-friendly interface and optimized workflows that reduce errors and simplify repetitive tasks. Staff can manage appointments, track performance, and optimize the entire patient journey with less effort. By combining AI-driven insights, integrated communication tools, and workflow optimization, MaxAssist® ensures dental teams can keep hygiene schedules full, capture previously missed treatment opportunities, and deliver a more productive, patient-focused practice environment. ## MaxAssist Pros & Cons **What users like:** - Users find MaxAssist incredibly **easy to use** , streamlining patient contact and simplifying appointment management effortlessly. (27 reviews) - Users value the **effective patient communication** features of MaxAssist, enhancing engagement and retention effortlessly. (19 reviews) - Users highly value the **setup ease** of MaxAssist, appreciating its intuitive design and responsive customer support. (14 reviews) - Users value the **time-saving features** of MaxAssist, enabling efficient communication and reduced phone call requirements. (13 reviews) - Users find the **easy setup** of MaxAssist highly beneficial, enabling seamless integration and efficient communication. (12 reviews) - Users highlight the **effective communication** with patients via text, finding it convenient and user-friendly. (11 reviews) - Users commend the **prompt customer support** of MaxAssist, enhancing their overall efficiency and satisfaction with the product. (11 reviews) - Patient Care (10 reviews) - Appointment Scheduling (8 reviews) - Users find the **reminder system invaluable** , enhancing efficiency and significantly reducing missed appointments. (8 reviews) **What users dislike:** - Users often face **messaging issues** with MaxAssist, such as automatic reminders and unwanted text distribution to all patients. (7 reviews) - Users are frustrated by the **limited features** of MaxAssist, particularly regarding scheduling and appointment management. (4 reviews) - Users find the **system navigation confusing** , with unclear notes and difficulties during follow-ups affecting usability. (4 reviews) - Users find **software limitations** in MaxAssist, particularly with confusing notes and difficulties in accessing essential information. (3 reviews) - Users find the **complex navigation** in MaxAssist frustrating, preferring quicker access to information and simpler formatting. (2 reviews) - Connectivity Issues (2 reviews) - Users find the **high cost** of MaxAssist surprising compared to existing built-in programs like Tracker. (2 reviews) - Users find **integration issues** frustrating, as AI features are costly and disrupt the workflow across platforms. (2 reviews) - Users express frustration with the **limited customization** options in MaxAssist, impacting their efficiency and workflow. (2 reviews) - Users desire a **lack of customizable reminders** , limiting their ability to choose which notifications they receive. (2 reviews) ## MaxAssist Reviews ### 1. Time-Saving, User-Friendly, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** This software saves us a lot of time since we no longer have to call patients to confirm appointments. Our patients really appreciate the texting feature for reminders, as well as the chat option, which allows us to communicate even when they can't talk on the phone. I also find it very helpful that if our booking software goes down—whether from a power outage or other issues—we can still access the schedule on a cellphone to notify patients. The platform is very user-friendly. Customer support is excellent; any issues that come up are always resolved quickly. I also enjoy the new AI features that help with daily task lists. The profile bar adds a fun element by letting you try to unlock all the badges, making it a bit of a challenge to complete everything. Overall, it makes daily work tasks much easier. **What do you dislike about MaxAssist?** No complaints on any of the features. Love this program! **What problems is MaxAssist solving and how is that benefiting you?** I have not noticed any problems currently with MaxAssist! ### 2. Effortlessly Manages Patient Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I use MaxAssist for messaging patients at work and find it very helpful. It makes confirming patients easy and saves time while reaching more patients daily. I like how it sends messages to patients for appointments and alerts them if they are overdue. The initial setup of MaxAssist was so easy, and I integrate it with Dentrix smoothly. **What do you dislike about MaxAssist?** I wish MaxAssist could send messages to inactive patients. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for messaging patients, and it makes confirming appointments easy. It sends reminders for appointments and overdue messages, saving time and reaching more patients daily. ### 3. Game-Changer with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa P. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** MaxAssist has truly been a game changer for our team. It's designed by people who understand real-world needs, and it offers an invaluable dashboard for tracking KPIs, giving our team a sense of control, progress, and accomplishment. The support team is outstanding. The platform helps us communicate with our patients more effectively and efficiently, saving us a huge amount of time. As a data enthusiast, I love the information available, which helps us make solid, data-driven decisions. The setup was great, easily integrated with our PMS, and the support team was fantastic during training. I highly recommend MaxAssist. **What do you dislike about MaxAssist?** My main concern is that patients who are more than 24 months overdue are removed from the platform, which means we have to contact support to generate lists unless we want to go back to using our PMS. **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist is a game changer for us. It enhances patient communication, saves time, and organizes data to show where we're succeeding and where to focus. It offers an invaluable dashboard for tracking KPIs, helping us make data-driven decisions. ### 4. Easy Booking and Communication with MaxAssist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like MaxAssist’s confirmation feature because it makes booking easier. It’s really convenient that I can confirm appointments with patients by text message or email. **What do you dislike about MaxAssist?** nothing. It works as it promised. No disadvantages. **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist makes it easy to communicate with patients and send booking confirmations. It’s quick, instant, and very convenient to use. ### 5. Streamlined Scheduling with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Holly D. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like the short notice list in MaxAssist; it's super useful with its filter that sends text messages only to patients who can come on the specific date and time. The patient confirmations save our staff time by not having to call all patients, and patients get text reminders for booking, which is really helpful. Setting up MaxAssist was very easy. Plus, the customer service is great. **What do you dislike about MaxAssist?** We havent found any downsides yet and I've been using it for 10+ years in multiple practices **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for patient reminders and confirmations, saving staff time on calls. Its filters target patients available for specific times, and texts remind them to book. It handles short-notice cancellations and recalls efficiently. **Official Response from Maria Grateron:** > Thank you for your positive feedback, Dr. Holly! We're pleased to hear that you find our short notice list and text message filters helpful. We're glad to be able to save your staff time with patient confirmations and reminders. We appreciate your kind words about our customer service. ### 6. Efficient Yet Confusing for Notes **Rating:** 3.5/5.0 stars **Reviewed by:** Dr. Mark Nusinoff and D. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like using MaxAssist for handling recalls, SMS, and confirmations. The texting feature is particularly valuable because it allows us to get immediate responses from patients who do not respond via phone calls or emails. It saves us a lot of time and is a more updated method of contact, which most patients find very useful. Additionally, the surveys in MaxAssist are more user-friendly, which was a factor in transitioning from Clear Connect. **What do you dislike about MaxAssist?** The notes where messages are left are confusing during follow-ups. It's like we have to write a novel to understand the previous notes. Also, the clarity on dates for last calls and when follow-ups should be made versus the current messages could be improved. Plus, the initial setup wasn't great; we received many complaints from patients at first. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist to manage recall backlogs and organize tasks. It lets us text patients for faster responses, solving the issue of unresponsive phone calls and emails. ### 7. Excellent Patient Communication with Convenient Texting **Rating:** 4.5/5.0 stars **Reviewed by:** Amber E. | Dental Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** The communication with patients, particularly through text, stands out. Also how simple the tool bar is to navigate **What do you dislike about MaxAssist?** The texting limit feels too restrictive. If it worked more like regular texting, where a message could be split into two if necessary, it would be much better. **What problems is MaxAssist solving and how is that benefiting you?** Patient reminders save us time, as we no longer have to spend as much effort on that task. Sending out patient forms before visits is also helpful. Communicating with patients via text provides them with an additional way to reach us if they are unable to return a call immediately, and it allows us to receive responses much more quickly. ### 8. Texting Feature Makes Communication a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about MaxAssist?** Texting feature is very helpful for reaching patient's when there mailbox is full **What do you dislike about MaxAssist?** Doesn't remove patient's from Short Notice list once scheduled or seen **What problems is MaxAssist solving and how is that benefiting you?** Anyone can use to call patient's for short notice ### 9. Empowers Teams to Focus on Patient Care and Streamlines Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Brunno B. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** Great platform to support my team is being laser-focused on patient care needs and replace all different times of manual follow ups and miscommunication issues between team members **What do you dislike about MaxAssist?** Certain features of the platform are not customizable by the practice - which requires you to connect with the support. One big thing missing is the capacity of generate reports of usage. **What problems is MaxAssist solving and how is that benefiting you?** It solves the inconsistency and overwhelming load of data in a dental practice, supporting teams in be really diligent towards patient care. ### 10. Effortless Dental Scheduling, Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Donna H. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I love that MaxAssist is a Canadian company, and their customer service is great. They provide good training and are fast to help with any issues that arise. I find the patient messaging, genius forms, and MaxAi optimized tasks valuable. The initial setup was very easy, and they offered great guidance. **What do you dislike about MaxAssist?** I honestly like everything about MaxAssist, I have no issues or problems **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist to minimize the time spent calling patients to schedule and confirm appointments. ### 11. Effortless Patient Communication Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Tzvi R. **Reviewed Date:** December 17, 2025 **What do you like best about MaxAssist?** I find MaxAssist easy to use for contacting all our patients about their upcoming appointments, especially on their cell phones. I love how easy it is to navigate and I appreciate being able to monitor our success rates easily. Additionally, the initial setup was very easy, and the support staff are amazing. **What do you dislike about MaxAssist?** None **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist makes it easy to contact patients on their cell phones and helps monitor our success rates, simplifying operations. **Official Response from Maria Grateron:** > We're thrilled to hear that you find MaxAssist easy to use for patient communication and that the initial setup was a breeze. Our support staff works hard to provide amazing service, so we're glad to hear that it's appreciated. ### 12. RecallMax Review **Rating:** 4.5/5.0 stars **Reviewed by:** Sasha G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MaxAssist?** They have improved the suite of tools for patient interactions and retention, that is a bonus, however cost increase is not of value when compared to integrated PMS. **What do you dislike about MaxAssist?** The cost is high with respect to the built in program that providesthe same function (Tracker) **What problems is MaxAssist solving and how is that benefiting you?** Patient reminders, automatic to email or cell phone via text, with the patient being able to confirm. This helos increase productivity of staff, allowing them to focus on other aspects of the practice and patient care. ### 13. Efficient Patient Communication, Needs Booking Enhancements **Rating:** 4.0/5.0 stars **Reviewed by:** TRINITY H. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I find that MaxAssist really helps with reducing phone calls since it's useful for messaging patients directly. I appreciate how it improves follow-ups by sending proactive messages. **What do you dislike about MaxAssist?** I dislike the online booking bugs in MaxAssist. It needs to have an hourly booking option because we don’t do half-hour bookings. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist to reduce phone calls with patients, improving follow-ups through proactive messages. ### 14. Effortless to Use and Highly Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** It is easy to use and a convenient to text patients when we need to get a hold of them quickly **What do you dislike about MaxAssist?** That it is outside of our booking platform as it would be nice to use one program instead of multiple **What problems is MaxAssist solving and how is that benefiting you?** patient reminders and communication when patients are unable to answer a phone call but can still text ### 15. Helpful and Smart **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about MaxAssist?** Great and helpful tool to communicate with patients and book appointments. **What do you dislike about MaxAssist?** Its great, but sometimes it takes a while to update contact info or appointment times. **What problems is MaxAssist solving and how is that benefiting you?** Helpful in texting and contacting patients to book appointments and send reminders. It makes my work easy. **Official Response from Maria Grateron:** > Thank you for sharing your experience with MaxAssist. We understand the importance of timely updates and will strive to enhance the system for smoother contact info and appointment time updates. ### 16. Impressive AI Functionality Elevates the Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** The AI function and easy to do follow ups with patients. **What do you dislike about MaxAssist?** I dislike the word count the most whenever I send texts to patients. **What problems is MaxAssist solving and how is that benefiting you?** Being able to track unscheduled appointments and who has not booked yet at our clinic ### 17. Useful Metrics at a glance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about MaxAssist?** It is so easy to get information for and about patients and their families at a glance. **What do you dislike about MaxAssist?** Unable to text non-patient family members who you may need to confirm with. There is no telephone call option for seniors / other patients who do not want text. Only one phone number / email address per patient is allowed. For familes where parents are not together it would be nice to notify both of child appointments. **What problems is MaxAssist solving and how is that benefiting you?** Takes the hours our of confirming appointments, tracks text conversations when we contact patients about upcoming appointments, coverage and various other questions they may have. Tracks the usage of the system by staff members, this is not as accurate as it could be. Provides feedback on pre-booking - it would be far superior if this metric was shown by provider. It would help management train providers who are pre-booking their own appointments and it would help train responsible front end where the gaps are. It would also reveal which dentists are most or least successful with case acceptance and allow us to train dentists/assistants to increase patient understanding of their dental situation. **Official Response from Maria Grateron:** > Thanks for your feedback! We're glad MaxAssist makes accessing patient info easy. We understand the need for more flexible communication options and appreciate your suggestions. We will consider your suggestions for future improvements. ### 18. Excellent program **Rating:** 5.0/5.0 stars **Reviewed by:** Terra W. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about MaxAssist?** I love how max assist integrates with Dentrix and allows us to look at a patient's entire file without having to open multiple windows. Patients love being able to reach us any time and with the app this works perfect for last min changes. Anytime I have issues the support team is amazing and really quick at resolving the issue. **What do you dislike about MaxAssist?** I don't have anything I don't like about the program. It works great. **What problems is MaxAssist solving and how is that benefiting you?** Being able to reach patients through SMS vs calling and leaving messages. This is a quicker way to get answers and is more convenient for patients ### 19. MaxAssist has been a useful tool for contacting my patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Derek F. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about MaxAssist?** I like the having ability to create unique messages for my patients. **What do you dislike about MaxAssist?** I do not like that all messages are sent to every active patient. Being able to create specific groups would be beneficial. **What problems is MaxAssist solving and how is that benefiting you?** They have been able to resolve formating of patient messages for me. **Official Response from Maria Grateron:** > Thank you so much for your feedback! We’re so happy to hear that MaxAssist has been helpful in reaching your patients. We’ll definitely keep your suggestion in mind as we work on future updates! ## MaxAssist Discussions - [What is RecallMax used for?](https://www.g2.com/discussions/what-is-recallmax-used-for) - 1 comment - [View MaxAssist pricing details and edition comparison](https://www.g2.com/products/maxassist/reviews?filters%5Bsentiment_snippet%5D=1074411&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A48%3A35+-0500&secure%5Bsession_id%5D=9498bd7b-b22a-492c-96f9-45c58a6af247&secure%5Btoken%5D=c98ea4e2853d46c803227b1d245383e59d168b81f84348180a6c087f9f33c0a7&format=llm_user) ## MaxAssist Integrations - [ABELDent](https://www.g2.com/products/abeldent/reviews) - [ClearDent](https://www.g2.com/products/cleardent/reviews) - [Denticon](https://www.g2.com/products/denticon/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [LiveDDM](https://www.g2.com/products/liveddm/reviews) - [Mango Voice](https://www.g2.com/products/mango-voice/reviews) - [Maxident 6](https://www.g2.com/products/maxident-6/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) ## MaxAssist Features **Information Flow** - Patient Case Management - Referrals Management - Records Management - Campaign Management - Forms Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management - Historical Reporting - Real-Time Reporting - Discharge Management - Invoice Management - Registration Management - Admissions Management - Booking Management - Calendar Management - Claims Management - Appointment Management - Communication Management - Workflow Management - Email Management - Contact Management - Document Management - Pipeline Management - Lead Management - Task Management - Client Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Client Portal - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Patient Intake - Customer Database - Real-Time Notifications - Patient Location Tracking - SMS Messaging - API - Self Service Portal - Electronic Payments - Surveys & Feedback - Real-Time Monitoring - Patient Scheduling - Generative AI **Generative AI** - Generative AI **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging ## Top MaxAssist Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - 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