--- title: MaxAssist Reviews meta_title: 'MaxAssist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 286 reviews by the users' company size, role or industry to find out how MaxAssist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 286 scale: '5' date_modified: '2026-08-14' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # MaxAssist Reviews **Vendor:** MaxAssist **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.7/5.0 **Total Reviews:** 286 ## About MaxAssist MaxAssist® is an AI-powered platform designed for dental practices to enhance patient engagement and streamline daily operations. Built by dental professionals, it integrates multiple features to support admin teams, office managers, and dentists in managing scheduling, communication, and administrative workflows. Unlike traditional software, MaxAssist® goes beyond sending reminders by also targeting patients who do not respond to automation. MaxAI, our actionable intelligence feature, uses over a decade of patient scheduling data to generate personalized daily plans. Each morning, dental teams receive guidance on which patients to contact and the most effective approach, helping practices stay ahead of gaps in their hygiene schedule while also identifying unscheduled treatment opportunities. MaxAI can forecast up to 30 days in advance, allowing practices to proactively address potential slowdowns and maximize patient visits. Max integrates with Mango Voice for seamless patient communication. Features like Call Pop and Patient Pop provide immediate visibility into who is calling, including appointment history and relevant patient details. Staff can engage patients in real time, book appointments directly from calls, and reduce manual note-taking, creating a more efficient admin team. MaxAssist® features a user-friendly interface and optimized workflows that reduce errors and simplify repetitive tasks. Staff can manage appointments, track performance, and optimize the entire patient journey with less effort. By combining AI-driven insights, integrated communication tools, and workflow optimization, MaxAssist® ensures dental teams can keep hygiene schedules full, capture previously missed treatment opportunities, and deliver a more productive, patient-focused practice environment. ## MaxAssist Pros & Cons **What users like:** - Users find MaxAssist incredibly **easy to use** , streamlining patient contact and simplifying appointment management effortlessly. (27 reviews) - Users value the **effective patient communication** features of MaxAssist, enhancing engagement and retention effortlessly. (19 reviews) - Users highly value the **setup ease** of MaxAssist, appreciating its intuitive design and responsive customer support. (14 reviews) - Users value the **time-saving features** of MaxAssist, enabling efficient communication and reduced phone call requirements. (13 reviews) - Users find the **easy setup** of MaxAssist highly beneficial, enabling seamless integration and efficient communication. (12 reviews) - Users highlight the **effective communication** with patients via text, finding it convenient and user-friendly. (11 reviews) - Users commend the **prompt customer support** of MaxAssist, enhancing their overall efficiency and satisfaction with the product. (11 reviews) - Patient Care (10 reviews) - Appointment Scheduling (8 reviews) - Users find the **reminder system invaluable** , enhancing efficiency and significantly reducing missed appointments. (8 reviews) **What users dislike:** - Users often face **messaging issues** with MaxAssist, such as automatic reminders and unwanted text distribution to all patients. (7 reviews) - Users are frustrated by the **limited features** of MaxAssist, particularly regarding scheduling and appointment management. (4 reviews) - Users find the **system navigation confusing** , with unclear notes and difficulties during follow-ups affecting usability. (4 reviews) - Users find **software limitations** in MaxAssist, particularly with confusing notes and difficulties in accessing essential information. (3 reviews) - Users find the **complex navigation** in MaxAssist frustrating, preferring quicker access to information and simpler formatting. (2 reviews) - Connectivity Issues (2 reviews) - Users find the **high cost** of MaxAssist surprising compared to existing built-in programs like Tracker. (2 reviews) - Users find **integration issues** frustrating, as AI features are costly and disrupt the workflow across platforms. (2 reviews) - Users express frustration with the **limited customization** options in MaxAssist, impacting their efficiency and workflow. (2 reviews) - Users desire a **lack of customizable reminders** , limiting their ability to choose which notifications they receive. (2 reviews) ## MaxAssist Reviews ### 1. Time-Saving, User-Friendly, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** This software saves us a lot of time since we no longer have to call patients to confirm appointments. Our patients really appreciate the texting feature for reminders, as well as the chat option, which allows us to communicate even when they can't talk on the phone. I also find it very helpful that if our booking software goes down—whether from a power outage or other issues—we can still access the schedule on a cellphone to notify patients. The platform is very user-friendly. Customer support is excellent; any issues that come up are always resolved quickly. I also enjoy the new AI features that help with daily task lists. The profile bar adds a fun element by letting you try to unlock all the badges, making it a bit of a challenge to complete everything. Overall, it makes daily work tasks much easier. **What do you dislike about MaxAssist?** No complaints on any of the features. Love this program! **What problems is MaxAssist solving and how is that benefiting you?** I have not noticed any problems currently with MaxAssist! ### 2. MaxAssist is a timesaver! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny R. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** Smooth integration process, supportive and responsive team members, user friendly interface, access to data, and strong results. The Platinum program and forms have also been highly helpful assets. **What do you dislike about MaxAssist?** The online booking interface could use some refinement to make it a bit more user-friendly. I’ve also run into a few issues when integrating NP appointments into Dentrix Enterprise. **What problems is MaxAssist solving and how is that benefiting you?** Helps save time with automated reminders and forms. Helps identify patients quickly when there are holes in the schedule. **Official Response from Maria Grateron:** > We're glad to hear that you found our integration process smooth and our team supportive and responsive. We appreciate your feedback about the online booking process and online payments, and we'll definitely take that into consideration for future improvements. ### 3. MaxAssist is a software program you need in your company! **Rating:** 5.0/5.0 stars **Reviewed by:** Amber B. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MaxAssist?** I enjoy that they take in to consideration the people using the software. They are constantly staying ahead with technology and innovation and utilizing more tools that are out there than just confirming appts. (Like AI) **What do you dislike about MaxAssist?** I do not have any current issues or dislikes with Recall Max. They are efficient, supportive, and reasonable for pricing. I have no current complaints! **What problems is MaxAssist solving and how is that benefiting you?** Ultimately, the way you can confirm appts like I had mentioned earlier. ### 4. Effortlessly Manages Patient Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I use MaxAssist for messaging patients at work and find it very helpful. It makes confirming patients easy and saves time while reaching more patients daily. I like how it sends messages to patients for appointments and alerts them if they are overdue. The initial setup of MaxAssist was so easy, and I integrate it with Dentrix smoothly. **What do you dislike about MaxAssist?** I wish MaxAssist could send messages to inactive patients. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for messaging patients, and it makes confirming appointments easy. It sends reminders for appointments and overdue messages, saving time and reaching more patients daily. ### 5. Game-Changer with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa P. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** MaxAssist has truly been a game changer for our team. It's designed by people who understand real-world needs, and it offers an invaluable dashboard for tracking KPIs, giving our team a sense of control, progress, and accomplishment. The support team is outstanding. The platform helps us communicate with our patients more effectively and efficiently, saving us a huge amount of time. As a data enthusiast, I love the information available, which helps us make solid, data-driven decisions. The setup was great, easily integrated with our PMS, and the support team was fantastic during training. I highly recommend MaxAssist. **What do you dislike about MaxAssist?** My main concern is that patients who are more than 24 months overdue are removed from the platform, which means we have to contact support to generate lists unless we want to go back to using our PMS. **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist is a game changer for us. It enhances patient communication, saves time, and organizes data to show where we're succeeding and where to focus. It offers an invaluable dashboard for tracking KPIs, helping us make data-driven decisions. ### 6. Friendly Companion **Rating:** 5.0/5.0 stars **Reviewed by:** Mohan V. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about MaxAssist?** Dashboard Analytics and ease of use and integration with Abeldent, online appointment scheduling **What do you dislike about MaxAssist?** Make Mango integration with AI feature affordable **What problems is MaxAssist solving and how is that benefiting you?** Reduction in cancellations **Official Response from Maria Grateron:** > Thank you for your positive feedback on MaxAssist's user-friendly interface and time-saving features. We're pleased to hear that the integration with Abeldent has been beneficial for you. We understand the importance of sync with Abeldent treatment manager and will explore ways to address this in the future. It's great to know that MaxAssist has contributed to the reduction in cancellations. Thanks for choosing MaxAssist! ### 7. Easy Booking and Communication with MaxAssist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like MaxAssist’s confirmation feature because it makes booking easier. It’s really convenient that I can confirm appointments with patients by text message or email. **What do you dislike about MaxAssist?** nothing. It works as it promised. No disadvantages. **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist makes it easy to communicate with patients and send booking confirmations. It’s quick, instant, and very convenient to use. ### 8. Streamlined Scheduling with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Holly D. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like the short notice list in MaxAssist; it's super useful with its filter that sends text messages only to patients who can come on the specific date and time. The patient confirmations save our staff time by not having to call all patients, and patients get text reminders for booking, which is really helpful. Setting up MaxAssist was very easy. Plus, the customer service is great. **What do you dislike about MaxAssist?** We havent found any downsides yet and I've been using it for 10+ years in multiple practices **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for patient reminders and confirmations, saving staff time on calls. Its filters target patients available for specific times, and texts remind them to book. It handles short-notice cancellations and recalls efficiently. **Official Response from Maria Grateron:** > Thank you for your positive feedback, Dr. Holly! We're pleased to hear that you find our short notice list and text message filters helpful. We're glad to be able to save your staff time with patient confirmations and reminders. We appreciate your kind words about our customer service. ### 9. Efficient Yet Confusing for Notes **Rating:** 3.5/5.0 stars **Reviewed by:** Dr. Mark Nusinoff and D. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like using MaxAssist for handling recalls, SMS, and confirmations. The texting feature is particularly valuable because it allows us to get immediate responses from patients who do not respond via phone calls or emails. It saves us a lot of time and is a more updated method of contact, which most patients find very useful. Additionally, the surveys in MaxAssist are more user-friendly, which was a factor in transitioning from Clear Connect. **What do you dislike about MaxAssist?** The notes where messages are left are confusing during follow-ups. It's like we have to write a novel to understand the previous notes. Also, the clarity on dates for last calls and when follow-ups should be made versus the current messages could be improved. Plus, the initial setup wasn't great; we received many complaints from patients at first. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist to manage recall backlogs and organize tasks. It lets us text patients for faster responses, solving the issue of unresponsive phone calls and emails. ### 10. Excellent Patient Communication with Convenient Texting **Rating:** 4.5/5.0 stars **Reviewed by:** Amber E. | Dental Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** The communication with patients, particularly through text, stands out. Also how simple the tool bar is to navigate **What do you dislike about MaxAssist?** The texting limit feels too restrictive. If it worked more like regular texting, where a message could be split into two if necessary, it would be much better. **What problems is MaxAssist solving and how is that benefiting you?** Patient reminders save us time, as we no longer have to spend as much effort on that task. Sending out patient forms before visits is also helpful. Communicating with patients via text provides them with an additional way to reach us if they are unable to return a call immediately, and it allows us to receive responses much more quickly. ### 11. Efficient Booking with AI-Powered MaxAssist **Rating:** 4.5/5.0 stars **Reviewed by:** Cristel E. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like how MaxAssist shows which patient is a priority and highlights any missing information we need to ask the patient when they arrive. It helps me manage my time properly with AI assistance and decide who to contact first, which is useful for patients who might have missed, cancelled, or haven't booked for hygiene yet. I find it really helpful to ensure we gather needed details like email or another phone number, as we tend to forget sometimes. Also, the setup is fast and very user-friendly. **What do you dislike about MaxAssist?** It just needs improvement to sync the contact made through abeldent for any dental hygiene patients that do not want to book right away. **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist helps me manage patient scheduling and prioritize who to contact first with AI. It identifies missing information, ensuring I have all needed details when patients arrive, making operations smoother. ### 12. Great and Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** very efficient and advanced, easy to use and understand **What do you dislike about MaxAssist?** sometimes its automatically sending reminders **What problems is MaxAssist solving and how is that benefiting you?** Its help in texting people and helps confirming appointments and we don't have to do it manually. ### 13. Major Time Saver That Streamlines Scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** This tool is a significant time saver and makes it much easier for staff to multitask. Whenever I have a question or run into an issue, the customer support team is outstanding. They respond quickly and resolve problems efficiently. **What do you dislike about MaxAssist?** I am not pleased that the program cannot create an appointment directly in our scheduler. While it does reserve the time slot, the appointment still has to be entered manually. This means staff must review the information as they input it, which some users might actually consider a benefit. **What problems is MaxAssist solving and how is that benefiting you?** The greatest benefit this program brings to our office is that it handles some of the simple, yet time-consuming tasks for us. The automated messaging feature is easy to customize, and patients truly appreciate receiving reminders on their phones or via email, which they can refer back to whenever needed. ### 14. Empowers Teams to Focus on Patient Care and Streamlines Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Brunno B. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** Great platform to support my team is being laser-focused on patient care needs and replace all different times of manual follow ups and miscommunication issues between team members **What do you dislike about MaxAssist?** Certain features of the platform are not customizable by the practice - which requires you to connect with the support. One big thing missing is the capacity of generate reports of usage. **What problems is MaxAssist solving and how is that benefiting you?** It solves the inconsistency and overwhelming load of data in a dental practice, supporting teams in be really diligent towards patient care. ### 15. Effortless Scheduling with Quick Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Runway D. **Reviewed Date:** December 17, 2025 **What do you like best about MaxAssist?** I like MaxAssist for its ease of use and good workflow. The friendly support is a huge plus, and I really appreciate how we were able to utilize the tool and see benefits quickly immediately upon signing up. The platform helps with saving time and offers easy analytics tracking, which makes it even more beneficial. The initial setup was very simple, which made the transition smooth. **What do you dislike about MaxAssist?** I don't like that integration of texting records and voicemail transcripts aren't automatically saved to patient chats, though we're trying the Mango partnership to see if this will address it. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for appointment scheduling and treatment follow-up. It saves time and makes analytics tracking easy. **Official Response from Maria Grateron:** > Thank you for your feedback! We’re glad MaxAssist has made scheduling and workflow easier for your team. We’ve now enhanced our Mango integration, and AI-powered call summaries are instantly synced across MaxAssist, Mango, and your PMS, so every note and insight stays aligned. If you ever need help getting the most from these features, please don’t hesitate to reach out to our team. ### 16. User-Friendly and Customizable, Perfect for Scheduling and Reminders **Rating:** 4.5/5.0 stars **Reviewed by:** Richmond S. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** This software is user-friendly and can be customized to suit individual preferences or tailored to meet specific needs. It also simplifies scheduling and makes setting reminders easy. Customer support is also great. **What do you dislike about MaxAssist?** The app does include surveys, but I find it inconvenient that I have to take an extra step to access them. **What problems is MaxAssist solving and how is that benefiting you?** I find it challenging to keep track of unscheduled treatments and overdue appointments, but this tool handles that for me. **Official Response from Maria Grateron:** > We're glad to hear that you find MaxAssist user-friendly and customizable for your scheduling and reminder needs. We appreciate your feedback about the surveys and will consider ways to make them more accessible in the future. ### 17. Effortless Dental Management with MaxAssist **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea K. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about MaxAssist?** I love how the follow-ups in MaxAssist keep me on track, and I find it easy to locate the outstanding treatment and family details. I really appreciate its ease of use, and I think the forms are a great addition to its features. The initial setup was very easy, which was impressive. **What do you dislike about MaxAssist?** I would like it if MaxAssist would complete more parts of the forms into our software. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for dental reminders and organization. The follow-ups keep me on track, and it's easy to find outstanding treatments and family information. **Official Response from Maria Grateron:** > We're glad to hear that you find MaxAssist easy to use! We appreciate your feedback about the out of office text and will definitely take that into consideration for future improvements. ### 18. Effortless Patient Communication Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Tzvi R. **Reviewed Date:** December 17, 2025 **What do you like best about MaxAssist?** I find MaxAssist easy to use for contacting all our patients about their upcoming appointments, especially on their cell phones. I love how easy it is to navigate and I appreciate being able to monitor our success rates easily. Additionally, the initial setup was very easy, and the support staff are amazing. **What do you dislike about MaxAssist?** None **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist makes it easy to contact patients on their cell phones and helps monitor our success rates, simplifying operations. **Official Response from Maria Grateron:** > We're thrilled to hear that you find MaxAssist easy to use for patient communication and that the initial setup was a breeze. Our support staff works hard to provide amazing service, so we're glad to hear that it's appreciated. ### 19. Reliable Scheduling Tool with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Cesza J. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I use MaxAssist for scheduling and reminders at the 7Dental clinic. I find it very reliable. Also, it handles automatic reminders, which is great because patients tend to forget their schedules. Setting up MaxAssist was easy too, and I would definitely recommend it. **What do you dislike about MaxAssist?** I don't like the text character counts. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist to solve the problem of patients forgetting their schedules by providing automatic reminders. **Official Response from Maria Grateron:** > We're thrilled to hear that MaxAssist has been reliable and easy to set up for your dental clinic's scheduling and reminders. We appreciate your feedback about the text character counts and will consider it for future enhancements. ### 20. MaxAssist: Effortless and Effective for Dental Offices **Rating:** 5.0/5.0 stars **Reviewed by:** Sandy n. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I love that MaxAssist allows us to send text and recall reminders effortlessly. It's an easy to use program that works great for me and my team. The initial setup was very easy, which was a big plus. **What do you dislike about MaxAssist?** nothing **What problems is MaxAssist solving and how is that benefiting you?** I love MaxAssist for sending text and recall reminders easily, helping my dental office. It's great for me and my team. ### 21. Effortless to Use and Highly Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** It is easy to use and a convenient to text patients when we need to get a hold of them quickly **What do you dislike about MaxAssist?** That it is outside of our booking platform as it would be nice to use one program instead of multiple **What problems is MaxAssist solving and how is that benefiting you?** patient reminders and communication when patients are unable to answer a phone call but can still text ### 22. Effortless Simplicity Makes This a Standout Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Kim V. | Team Lead/Financial Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like the simplicity of this program and the way it communicates with our dental software **What do you dislike about MaxAssist?** There is nothing to complain about. The product functions exactly as expected. **What problems is MaxAssist solving and how is that benefiting you?** I appreciate how it monitors and records overdue patients. This feature makes it easier for me to stay organized and ensures that I don't miss following up with anyone. ### 23. Exceptional Support and Effortless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** They are always quick to respond to any questions, and I find the program itself very straightforward to use. **What do you dislike about MaxAssist?** So far, I haven't encountered any drawbacks while using the program. **What problems is MaxAssist solving and how is that benefiting you?** It sends out all our reminders, which saves us time and allows us to focus on completing other tasks. ### 24. Impressive AI Functionality Elevates the Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** The AI function and easy to do follow ups with patients. **What do you dislike about MaxAssist?** I dislike the word count the most whenever I send texts to patients. **What problems is MaxAssist solving and how is that benefiting you?** Being able to track unscheduled appointments and who has not booked yet at our clinic ### 25. User-Friendly and Essential for Daily Admin Tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** User friendly helps with daily task as admin and filling schedule. **What do you dislike about MaxAssist?** It can be very overwhelming at first but once you get a hang of using the system - it helps alot. **What problems is MaxAssist solving and how is that benefiting you?** None at the moment. ### 26. Useful Metrics at a glance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about MaxAssist?** It is so easy to get information for and about patients and their families at a glance. **What do you dislike about MaxAssist?** Unable to text non-patient family members who you may need to confirm with. There is no telephone call option for seniors / other patients who do not want text. Only one phone number / email address per patient is allowed. For familes where parents are not together it would be nice to notify both of child appointments. **What problems is MaxAssist solving and how is that benefiting you?** Takes the hours our of confirming appointments, tracks text conversations when we contact patients about upcoming appointments, coverage and various other questions they may have. Tracks the usage of the system by staff members, this is not as accurate as it could be. Provides feedback on pre-booking - it would be far superior if this metric was shown by provider. It would help management train providers who are pre-booking their own appointments and it would help train responsible front end where the gaps are. It would also reveal which dentists are most or least successful with case acceptance and allow us to train dentists/assistants to increase patient understanding of their dental situation. **Official Response from Maria Grateron:** > Thanks for your feedback! We're glad MaxAssist makes accessing patient info easy. We understand the need for more flexible communication options and appreciate your suggestions. We will consider your suggestions for future improvements. ### 27. Great software! **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia R. | Regional Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about MaxAssist?** This software is very easy to use. Staff has responded well to the incorporation of it to our Dental program. **What do you dislike about MaxAssist?** Not really anything i dislike, its very easy to use. **What problems is MaxAssist solving and how is that benefiting you?** Confirming of appts. Providing recall status to patients. **Official Response from Maria Grateron:** > Thank you for your feedback! We're thrilled to hear that you haven't encountered any issues with using MaxAssist. We appreciate your support! ## MaxAssist Discussions - [What is RecallMax used for?](https://www.g2.com/discussions/what-is-recallmax-used-for) - 1 comment - [View MaxAssist pricing details and edition comparison](https://www.g2.com/products/maxassist/reviews?filters%5Bsentiment_snippet%5D=1074362&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A29%3A35+-0500&secure%5Bsession_id%5D=cc988eb4-66e9-4524-a710-6ff113a22020&secure%5Btoken%5D=00d5fb6d9f395b4ff9284b2badc3a0e4980680e290e85a2c39abd4c0117a743b&format=llm_user) ## MaxAssist Integrations - [ABELDent](https://www.g2.com/products/abeldent/reviews) - [ClearDent](https://www.g2.com/products/cleardent/reviews) - [Denticon](https://www.g2.com/products/denticon/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [LiveDDM](https://www.g2.com/products/liveddm/reviews) - [Mango Voice](https://www.g2.com/products/mango-voice/reviews) - [Maxident 6](https://www.g2.com/products/maxident-6/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) ## MaxAssist Features **Information Flow** - Patient Case Management - Referrals Management - Records Management - Campaign Management - Forms Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management - Historical Reporting - Real-Time Reporting - Discharge Management - Invoice Management - Registration Management - Admissions Management - Booking Management - Calendar Management - Claims Management - Appointment Management - Communication Management - Workflow Management - Email Management - Contact Management - Document Management - Pipeline Management - Lead Management - Task Management - Client Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Client Portal - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Patient Intake - Customer Database - Real-Time Notifications - Patient Location Tracking - SMS Messaging - API - Self Service Portal - Electronic Payments - Surveys & Feedback - Real-Time Monitoring - Patient Scheduling - Generative AI **Generative AI** - Generative AI **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging ## Top MaxAssist Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews)