# MaxAssist Reviews **Vendor:** MaxAssist **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.7/5.0 **Total Reviews:** 226 ## About MaxAssist MaxAssist® is an AI-powered platform designed for dental practices to enhance patient engagement and streamline daily operations. Built by dental professionals, it integrates multiple features to support admin teams, office managers, and dentists in managing scheduling, communication, and administrative workflows. Unlike traditional software, MaxAssist® goes beyond sending reminders by also targeting patients who do not respond to automation. MaxAI, our actionable intelligence feature, uses over a decade of patient scheduling data to generate personalized daily plans. Each morning, dental teams receive guidance on which patients to contact and the most effective approach, helping practices stay ahead of gaps in their hygiene schedule while also identifying unscheduled treatment opportunities. MaxAI can forecast up to 30 days in advance, allowing practices to proactively address potential slowdowns and maximize patient visits. Max integrates with Mango Voice for seamless patient communication. Features like Call Pop and Patient Pop provide immediate visibility into who is calling, including appointment history and relevant patient details. Staff can engage patients in real time, book appointments directly from calls, and reduce manual note-taking, creating a more efficient admin team. MaxAssist® features a user-friendly interface and optimized workflows that reduce errors and simplify repetitive tasks. Staff can manage appointments, track performance, and optimize the entire patient journey with less effort. By combining AI-driven insights, integrated communication tools, and workflow optimization, MaxAssist® ensures dental teams can keep hygiene schedules full, capture previously missed treatment opportunities, and deliver a more productive, patient-focused practice environment. ## MaxAssist Pros & Cons **What users like:** - Users appreciate the **ease of use** of MaxAssist, finding it helpful for patient messaging and appointment scheduling. (32 reviews) - Users find the **texting feature invaluable** for efficient patient communication and appointment booking. (23 reviews) - Users value the **time-saving features** of MaxAssist, streamlining patient interactions and enhancing administrative efficiency. (15 reviews) - Users appreciate the **effective communication** features of MaxAssist, facilitating easy interactions with patients and appointment booking. (14 reviews) - Users praise the **excellent and prompt customer support** of MaxAssist, enhancing their overall experience significantly. (14 reviews) - Setup Ease (14 reviews) - Easy Setup (13 reviews) - Appointment Scheduling (11 reviews) - Patient Care (11 reviews) - Users find the **reminder system invaluable** , enhancing efficiency and significantly reducing missed appointments. (11 reviews) **What users dislike:** - Users face **messaging issues** with MaxAssist, finding limitations on texting and communication options frustrating. (9 reviews) - Users are frustrated with **limited features** , including manual appointment entry and character limits in MaxAssist. (6 reviews) - Users find the **system usability confusing** , especially regarding notes and the setup process, impacting overall efficiency. (6 reviews) - Users express frustration with **limited customization** , needing to cut and paste messages and wishing for more user-friendly forms. (5 reviews) - Users find the **cost of MaxAssist too high** compared to built-in alternatives, limiting its accessibility and value. (3 reviews) - Users find **integration issues** frustrating, as AI features are costly and disrupt the workflow across platforms. (3 reviews) - Note Functionality (3 reviews) - Not User-Friendly (3 reviews) - Software Limitations (3 reviews) - User Discomfort (3 reviews) ## MaxAssist Reviews ### 1. Recall, Max staff are very helpful. It’s been a good experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Carla S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** I like the way the emails show up with our logo on them and everything. Looks very professional. **What do you dislike about MaxAssist?** There's no app for phone or tablet where are you? Can communicate with patients easier. Also, these medication with the patient does not go to the patient chart automatically. **What problems is MaxAssist solving and how is that benefiting you?** Helps us solve the problem of patients being surprised that they get charged for a no-show fee. We are more productive because we can get patient reminders easily, and they also give us a nice list to work from as far as getting patients scheduled. ### 2. Recall Max is helping to keep our hygiene schedule full **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** I love the reminders that tell patients how long it has been. The short notice list is very easy to use and helps fill in open appointments. The patients love it too. **What do you dislike about MaxAssist?** I do not like that they do not have forms. The available forms are very limited and do not integrate. **What problems is MaxAssist solving and how is that benefiting you?** The short notice list saves so much time. The recall messages help us keep patients from becoming inactive. Our hygiene schedule is staying full and I credit recall max. ### 3. RecallMax offers a smoother and efficient operation when it comes to managing patient recalls. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex Cătălin, N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2023 **What do you like best about MaxAssist?** I like their integration with multiple dental software and add-ons like SignForms. RecallMax sends automated appointment reminders to patients via email or text, making it easier for patients to remember their appointments and reducing the number of missed appointments. **What do you dislike about MaxAssist?** While the software is generally user-friendly, some email reminders need a more modern or visually appealing interface. Some users may require more advanced customization features, such as changing the layout and design of the email reminders and adding custom images and CSS. **What problems is MaxAssist solving and how is that benefiting you?** RecallMax is incredibly versatile, allowing dentists to customize recall schedules to suit their specific practice needs. This feature ensures that patients are reminded to return to their appointments at the most appropriate times. ### 4. RecallMax Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2021 **What do you like best about MaxAssist?** The short notice appointment feature is super handy, especially since we have so many more people calling in sick with the pandemic, and we're booking so far in advance that people need to book appointments two months out. We have been able to get most patients in sooner than expected! It also saves tons of time on reminder calls and recall phone calls, as we can see which patients received messaging when and whether they've opened the email sent. It's nice to see who doesn't read emails so we can follow up appropriately. Texting is also SO HANDY, considering most young people never answer their phones, and if we need to make short follow-ups or shift appointments slightly, we get responses quicker than leaving a message. The ability to easily send every patient the option to review us has given us great insight into what patients are thinking. It has also enabled us to have great reviews online. **What do you dislike about MaxAssist?** It would be nice if the messaging options were a little more customizable, such as choosing dates that we can send out the two-day reminders (for long weekends or weeks when the office schedule is more variable). We've also had patients with bigger families a little overwhelmed by the messaging, since if they have one person coming in each day they get a message every day, and have requested that we send them no messaging since there isn't a way to tailor it that way. An option for family messaging would be helpful, one email / text that lists everyone's appointment. **Recommendations to others considering MaxAssist:** Call support if you have questions. They are very helpful :) **What problems is MaxAssist solving and how is that benefiting you?** We are saving lots of time that was usually taken up trying to contact patients with reminders or follow ups. We also have a better way of tracking which patients we need to follow up with regarding pre-determinations or treatment plans. It has enabled us to get a good look at how many patients are falling through the cracks and work on the issue. ### 5. Efficient and Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Sue S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about MaxAssist?** RecallMax is relatively easy to use. The automatic remainders are a big time saver. It has excellent features like an unscheduled appointments list, short notice call list, and Due and overdue patients list. **What do you dislike about MaxAssist?** There are not any, except we realize the US version of recall max has a feature of form integration which would be awesome if we have the same in Canada. Otherwise, our team loves RecallMax. **What problems is MaxAssist solving and how is that benefiting you?** Over the last few years since we started using RecallMax, we haven't had any issues that I can recall. However, when we had our server changed in our office, the recall max team was very diligent in dealing with it, relatively fast and supportive. The process was much simpler than I anticipated with the help of Customer service at Smart Web Canada. ### 6. FANTASTIC CUSTOMER CARE! **Rating:** 5.0/5.0 stars **Reviewed by:** Kate M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about MaxAssist?** It works very well, and when it doesn't, the customer care is second to none, and I've been in business for over thirty years! **What do you dislike about MaxAssist?** There are glitches in communication with patients receiving texts sometimes, or not receiving them. **What problems is MaxAssist solving and how is that benefiting you?** Reminders to the patients-- although some forget anyway!--Letting us know they've arrived through text, sending mass emails ( as in during the lockdown, for example), receiving feeback from the patients, ### 7. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** Amira G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about MaxAssist?** Used daily by all my staff. Helps us keep on task and work towards our goals of retaining and reactivating patients **What do you dislike about MaxAssist?** Nothing. It's working out great for us. The support team is always very responsive. **What problems is MaxAssist solving and how is that benefiting you?** The texting system is priceless and the follow up list are a very effective use of our time. ### 8. My patients are giving me positive feedback! **Rating:** 4.5/5.0 stars **Reviewed by:** Vanessa M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** All the options for email/text reminders for appointments very user friendly short notice list is handy their training section is top notch **What do you dislike about MaxAssist?** I wish they had a automated phone reminder system for my elderly patients that do not use thechnology **What problems is MaxAssist solving and how is that benefiting you?** RecallMax keeps my patients from missing their appointments and keeps my short notice list well organized. ### 9. Made my work really easy **Rating:** 5.0/5.0 stars **Reviewed by:** yashika y. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** It reminds me of short list and reminders . Reminds me of whom to call when to call . there famliy ,and there treatment. **What do you dislike about MaxAssist?** I would love to change the automated message for ptients . **What problems is MaxAssist solving and how is that benefiting you?** Reminding m of dates , phone numbers and treatment they are due for what date and time. ### 10. Good software **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** Our offices seem to like using it, and many find it extremely useful to fill their schedules. **What do you dislike about MaxAssist?** The software can sometimes be confusing and isn't always user-friendly. I also wish you could sort data per week. **What problems is MaxAssist solving and how is that benefiting you?** Recallmax helps us to fill our schedules, either 6 months in advance to last minute. ### 11. Great customer service and easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Tani P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** So many different abilities other than just a confirmation platform. Ability to view pending tx, pending recalls, verbiage lists, etc, that most vendors don't offer **What do you dislike about MaxAssist?** no issues. Did love old legacy platform to view all of staff usage as a whole **What problems is MaxAssist solving and how is that benefiting you?** confirmations, missed tx, recalls, etc ### 12. Does a good job! **Rating:** 4.0/5.0 stars **Reviewed by:** Raffi P. | Associate Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about MaxAssist?** It is a simple and effective way to organize our system **What do you dislike about MaxAssist?** Takes a little while to use it properly. There are still many lists that my staff have trouble using. **What problems is MaxAssist solving and how is that benefiting you?** Helps us keep track of recall patients ### 13. Superior Recall System **Rating:** 5.0/5.0 stars **Reviewed by:** tammy s. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about MaxAssist?** Most helpful is the support RecallMax provides to users. **What do you dislike about MaxAssist?** I can't think of anything I dislike about RecallMax. **What problems is MaxAssist solving and how is that benefiting you?** RecallMax takes care of the heavy lifting by sending out appointment reminders and late/overdue reminders as well. ### 14. Good Program **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about MaxAssist?** The integration with Dentrix and the abilty to track wanted appts. **What do you dislike about MaxAssist?** The texting field doesn't allow copy or paste templates and needs to be more user-friendly. **What problems is MaxAssist solving and how is that benefiting you?** more real time connection with patients. ### 15. Recall Max is very detailed! **Rating:** 4.0/5.0 stars **Reviewed by:** Amber J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** The different options to make notes and personalize for each patient. **What do you dislike about MaxAssist?** The system's complexity can be hard to train people, but I appreciate having the Recall Max academy for learning purposes. **What problems is MaxAssist solving and how is that benefiting you?** Communication with the patients, ### 16. Pros and cons list **Rating:** 3.0/5.0 stars **Reviewed by:** Scott T. | Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** I love how we can mark specific times that the patient needs on certain days. **What do you dislike about MaxAssist?** I dislike that it isn't integrated with our system fully. We have to go in and delete patients from the list often. It also sends patients who have scheduled messages, sometimes stating that they haven't been in for an appointment when they have. **What problems is MaxAssist solving and how is that benefiting you?** It really helps to confirm appointments and to fill our schedule. ### 17. Quick and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** bianca r. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** Easier to reach patients by message then by call **What do you dislike about MaxAssist?** You have to wait a few minutes for inactive accounts to activate for messages **What problems is MaxAssist solving and how is that benefiting you?** we have a higher confirmation rate ### 18. Made our jobs eaiser! **Rating:** 4.0/5.0 stars **Reviewed by:** Elias D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** It has saved us so many hours by confirming patient appointments for us. What we find the most useful is the text option and being able to communicate with patients that way! **What do you dislike about MaxAssist?** It was a steep learning curve, but it was amazing once we attended the free training sessions! **What problems is MaxAssist solving and how is that benefiting you?** Having patient lists with unscheduled treatment. Recall max makes it easy to schedule those appointments! ### 19. Recall Max is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Carol S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MaxAssist?** RecallMax is an excellent tool for patient messaging, reminders and booking. It allows our team to focus on the patients in our practice as it works behind the scenes to automate many of our tasks. We are very happy with its functionality and results. **What do you dislike about MaxAssist?** It would be great if you could add group texting to the services. **What problems is MaxAssist solving and how is that benefiting you?** It automatically notifies our patients when they are due, does our confirmations for us and allows online bookings.This allows us to be more productive and efficient. ### 20. There are so many aspects of RecallMax that I love! We communicate with our patients effectively! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about MaxAssist?** The quick call list is my favorite part. I can search for a patient that fits the criteria needed for an appointment and get them in sooner **What do you dislike about MaxAssist?** I do not like that text messages come from various phone numbers instead of our office number **What problems is MaxAssist solving and how is that benefiting you?** Communication with our patients is key and RecallMax provides that very well ### 21. One of the best decisions of 2022. **Rating:** 5.0/5.0 stars **Reviewed by:** Hans S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** RecallMax has been incredible in reactivating old patients and inactive patients. It took about 30 days to see the effects, but it has made a profound difference in our practice and hygiene program. Great product!! **What do you dislike about MaxAssist?** I currently have no complaints concerning the service or product. From my point of view, there are no downsides. **What problems is MaxAssist solving and how is that benefiting you?** Keeping hygiene schedule full ### 22. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Karl G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** Texting. We have got far more Google reviews than the two other software we used before. Forms can be sent to patients via text and email **What do you dislike about MaxAssist?** Should have more standard template for communication with patients, e.g. announcement, holiday closing etc. it will be nice to be able to use on iPhone and iPad. **What problems is MaxAssist solving and how is that benefiting you?** Google reviews. ### 23. Convenient, Efficient and Helpful Support Services. **Rating:** 4.5/5.0 stars **Reviewed by:** Dr. Tristan Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about MaxAssist?** We've enjoyed having recall max reach out to patients on our lists. It is a true time saver and patients respond! **What do you dislike about MaxAssist?** If there is anything we want to see addressed, it would be the selection of message options. The more options the better. **What problems is MaxAssist solving and how is that benefiting you?** Recall Max is a time saver for our staff. ### 24. Very helpful and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Haley B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** It stays on top of patients who are overdue and sends out timely confirmations. Very easy to use too. **What do you dislike about MaxAssist?** You can't just message a person without them being on the schedule or in the system. **What problems is MaxAssist solving and how is that benefiting you?** Getting patients in that haven't been in in a while and sending out confirmations. ### 25. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Maher N. | DDS, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MaxAssist?** I like that Patient communications appointment confirmation reminders for cleaning and check-up a survey was done by pt, and google reviews easy communication with patients **What do you dislike about MaxAssist?** I would prefer if RecallMas Use social media more widelly **What problems is MaxAssist solving and how is that benefiting you?** keeping patients up to date with their appointments ### 26. Easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Rakesh A. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** Has helped relieve the burden on the front desk by auto messaging and auto confirmations. **What do you dislike about MaxAssist?** Haven't figured that out. It is a great tool. **What problems is MaxAssist solving and how is that benefiting you?** Decreasing load on front desk Reminders for appointments Patient communication Patient engagement Helping short notice appointments availability ### 27. RecallMax has Worked Wonders! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about MaxAssist?** We try to prebook hygiene appointments whenever possible but sometimes that doesn't work for everyone. RecallMax has really helped us stay connected with patients who don't prebook. It has also helped us connect with inactive patients and has kept our workflow steady. **What do you dislike about MaxAssist?** The only change I would like to see is all messages sent from RecallMax automatically copy into the patients chart in our practice software. **What problems is MaxAssist solving and how is that benefiting you?** It has really helped us stay on top of our hygiene program and also helps a lot in tracking pre-ds with regular reminders for our staff. ### 28. Its a great software **Rating:** 4.0/5.0 stars **Reviewed by:** Harleen P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** Automatic recall, ability to communicate with the patient **What do you dislike about MaxAssist?** Integration with cleardent forms. I wish cleardent would work together for automation lf forms **What problems is MaxAssist solving and how is that benefiting you?** Recall max is always adding new featu ### 29. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sheri D. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MaxAssist?** I love that when we have a cancellation, I can send out a bulk email to the patients on the cancellation list at one time. We can usually fill a cancellation in 5 mintues. Less time spent on the phone. **What do you dislike about MaxAssist?** We can not send out a billing text or email. **What problems is MaxAssist solving and how is that benefiting you?** N/A ### 30. Can't imagine working without RecallMax **Rating:** 5.0/5.0 stars **Reviewed by:** Mary D. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MaxAssist?** Everything! From confirming schedules to sending out emails reminding patients that they are due. Sending out birthday emails. Recall lists. Sending out massive emails for notices, celebrations etc.. **What do you dislike about MaxAssist?** There is nothing to complain about. We love having recallmax. **What problems is MaxAssist solving and how is that benefiting you?** I don't have anything that they are solving ### 31. Easy, time-saving **Rating:** 4.5/5.0 stars **Reviewed by:** Hassan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** Automated reminders and overdue messaging **What do you dislike about MaxAssist?** Using a separate software rather than in the dental software we have **What problems is MaxAssist solving and how is that benefiting you?** Time spent on reminder calls/overdue reminders ### 32. Great communication option for patients. **Rating:** 4.5/5.0 stars **Reviewed by:** ShariJean R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MaxAssist?** Automatic confirmations is a great time saver. The ability to text patients about upcoming appointments is very helpful. **What do you dislike about MaxAssist?** We have not come across any downsides while using RecallMax. **What problems is MaxAssist solving and how is that benefiting you?** Time-saving technology!! Appointment reminders are very helpful and the recall management is great! ### 33. Excellent, Organized Data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MaxAssist?** The info floats on the daysheet and is easily accessible. The ability to communicate with patients is simple. The 'to do' lists provide a systematic road map to efficiently book our patients. **What do you dislike about MaxAssist?** Not much to dislike at all. I do find the message centre a bit cumbersome when creating notes to our patients. **What problems is MaxAssist solving and how is that benefiting you?** It is keeping our hygiene department busy which is allowing us to stay ahead of the inflationary pressures we are experiencing across Canada right now. ### 34. We Won't Work Without Recall Max **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MaxAssist?** Communication with patients is easy and in a manner that they prefer. The automated reminders save us significant time. Recall Max also gives us practice metrics that are valuable and help us to make decisions on our business. They are continually improving and evolving. **What do you dislike about MaxAssist?** I cannot think of a negative. It meshes seamlessly with our practice software. **What problems is MaxAssist solving and how is that benefiting you?** Patient communication via methods other than direct phone calls is huge. ### 35. I ABSOLUTELY LOVE THIS PROGRAM!! **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela B. | Dental Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about MaxAssist?** I love how the program integrates with our dental software, and their support is fantastic! **What do you dislike about MaxAssist?** I can't say that I have a dislike that I can think of right now. **Recommendations to others considering MaxAssist:** Do the training so you know all of the ways that you can utilize the program. **What problems is MaxAssist solving and how is that benefiting you?** Contacting overdue patients and an excellent short notice and reminder feature ### 36. Recall max is very intuitive. It has been so helpful in ensuring patients make it to appointments. **Rating:** 5.0/5.0 stars **Reviewed by:** Nimet J. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2022 **What do you like best about MaxAssist?** We had a fire and our software program did not have any recoverable records. Recall max was able to get information to contact patients who were booked. Better thank competitors. **What do you dislike about MaxAssist?** Nothing. IF your practice is not very busy, I guess it could be considered expensive but worth it! **What problems is MaxAssist solving and how is that benefiting you?** As per above with fire and recoverable data. ### 37. recallmax review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MaxAssist?** The automatic lists, as well as patient communication (ie. text) **What do you dislike about MaxAssist?** cumbersome with many menus. Takes quite a bit to train new staff on how to use it. Also, it does not show all the unscheduled treatment (only treatment that has been booked) **What problems is MaxAssist solving and how is that benefiting you?** keeping track of pts with due for hygiene is our main use for recallmax. ### 38. Glad we made the switch to Recall Max **Rating:** 5.0/5.0 stars **Reviewed by:** gayle d. | owner/manager of Downtown Dental Centre, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** They have been so easy to work with from the moment we tested their product, to implementation, to follow up requests. They promptly respond to my emails and solve the issues quickly. The software is quite easy to use - as is the case with most things, there is so much to use, we likely are not maximizing our experience. When we decide to make the time for more training I know it is available online. I also like that they are a Canadian company and our information is not leaving the country. I also love that it syncs up with Dentrix so well. **What do you dislike about MaxAssist?** There have been no real downsides to this product or their service. **Recommendations to others considering MaxAssist:** It's been an easy transition with support offered whenever we've needed it. Well worth the effort to make the change from an alternate company. **What problems is MaxAssist solving and how is that benefiting you?** Recall Max takes care of a great deal of our appointment confirmations and patient reminders. It has made rebooking patients a lot easier. The newsletters we can send out are also beneficial. ### 39. Recall Max Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about MaxAssist?** #1 The Operations dashboard, 1.1 Tracking staff usage is essential for the success of the practice. #2 the PMS integration and floating menu. **What do you dislike about MaxAssist?** I dislike that as a manager your float window does not have all team updates. **Recommendations to others considering MaxAssist:** Train up on it, follow up with your staff and retrain them to ensure the tool is being used effectively. As an administrator, track your team's usage, if they are properly using it then they are working efficiently and are booking your patients. **What problems is MaxAssist solving and how is that benefiting you?** Solving the Recall problem, booking patients, not having long reports to call off on. ### 40. So easy to deal with and very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie P. | Dental Assistant/Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about MaxAssist?** I love the tracking of unscheduled treatment and recalls, so easy to follow up with parents of our patients. Also, everything is so connected. I love it **What do you dislike about MaxAssist?** I do wish it did more for restorative follow up like it does recall. I also wish you could text any number not just specific to what's in dentrix. We have had some issues with it going down lately but they are always very quick to respond and have it running as quickly as they can. **Recommendations to others considering MaxAssist:** I would highly recommend using recallMax, easy to use, great support and it works amazingly **What problems is MaxAssist solving and how is that benefiting you?** Recall is much easier managed now, unscheduled treatment is more managed and we are getting more people in, which equals more production. ### 41. Good add on **Rating:** 4.0/5.0 stars **Reviewed by:** Raffi P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about MaxAssist?** Ability to contact patients via text is helpful **What do you dislike about MaxAssist?** Takes a while for staff to get familiar with the system **What problems is MaxAssist solving and how is that benefiting you?** Generates lists of patients for me so I can contact them ### 42. Loving how easy Recall Max is **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about MaxAssist?** The most helpful thing is how easy it is to text patients in real time **What do you dislike about MaxAssist?** One downside is it being a separate software **What problems is MaxAssist solving and how is that benefiting you?** Easily reach our patients through text message ### 43. Recall MAX creates easy calling lists to stay organized **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about MaxAssist?** I like that when RecallMAX sends out text and email reminders, it lets the patient know how long it's been since their last visit. Patients are often surprised that it has been that many months since their cleaning. **What do you dislike about MaxAssist?** It would be nice if RecallMAX would have a more straightforward callback reminder function so that you can quickly choose how many weeks they would like to be called back in. For example, the patient would like a call back in three weeks for one family member but a two-week callback for themselves. **Recommendations to others considering MaxAssist:** While RecallMAX syncs with dental practice software, users still have to check the patient's chart in both RecallMAX and the practice software because they don't always match. **What problems is MaxAssist solving and how is that benefiting you?** We find it very useful that RecallMAX organizes and breaks down our calling lists according to how long it has been since the patient's last appointment. It saves us time so that we are not wasting too much time calling patients who have not been here in years but still can reach out to those patients during slower times. ### 44. Great Software. It is a great tool to help confirm patients and it reduces receptionist job. **Rating:** 5.0/5.0 stars **Reviewed by:** Iffat M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about MaxAssist?** lists of the clients are in an organized form. **What do you dislike about MaxAssist?** different phone no is something i don't like. **What problems is MaxAssist solving and how is that benefiting you?** consistent no. ### 45. Greed **Rating:** 3.0/5.0 stars **Reviewed by:** Paul E. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about MaxAssist?** The basic features are good. Basic help is good. **What do you dislike about MaxAssist?** For the price we pay, I expect way more service. The cost of Dentrix is less than RecallMax. They seem greedy because I asked for basic info on who was contacted this week, and they gave me a broken record response of "You can pay for us to generate the information.". Next, I am disappointed we can not have the name of our practice on the text. Finally, they still over a year have not changed the name of the contact information sent to me in the email asking me to do a review. It has the name of the old office manager. One last thing, I am disappointed with this review process because RecallMax works in Dental, it is not even in your drop down for a selection. Who double checked that? **Recommendations to others considering MaxAssist:** Their basic product is good. I wouldn't say great. Pricing is quite high for the customer service level. Other software companies are excited to provide extra services in their package. RecallMax does not do that. **What problems is MaxAssist solving and how is that benefiting you?** Contacting patients for their recall and hygiene appointments is good but, we get people saying the text looks like spam. I wouldn't say that they "increase our business performance", I would say, Dentrix has deficiencies which RecallMax fulfills. **Official Response from Jeff Barsotti:** > Hi Paul, thank you for leaving your thoughts regarding RecallMax. I am the Vice President of Sales and Operations and would welcome you to reach out to me directly at jeff.barsotti@recallmax.com. We are very committed to our customer service and I'd like to better understand your concerns as much of what is written here is surprising to me. We certainly don't want you to feel as though you are working with a greedy company. I look forward to hearing from you. Jeff ### 46. Make the switch! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle C. | Administrative Coordinator and Human Resources Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2021 **What do you like best about MaxAssist?** The integration with our scheduling software is the best feature! **What do you dislike about MaxAssist?** All notes do not transfer into Abeldent, for example appointment requests. **Recommendations to others considering MaxAssist:** RecallMAX will drastically improve your ability to connect with patients by text message and email. It reminds them of appointments, with individual preferences when needed, and will remind patients when they are past due automatically. It saves you time and money! **What problems is MaxAssist solving and how is that benefiting you?** RecallMAX allows us to have an automated confirmation system and reminder for patients overdue for hygiene. By allowing patients to request appointments by text message or email from the reminder is amazing. We get so many appointment requests each month, and it's so easy to book these patients. ### 47. Found RecallMax at the AADOM CONFERENCE in Orlando Florida. **Rating:** 4.5/5.0 stars **Reviewed by:** Emily E. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about MaxAssist?** RecallMax has been most helpful with staying on top of pending treatment and recall. They've also done a great job making sure our patients know when their appointments are scheduled and their system allows two way texting which is so great with our patients today. **What do you dislike about MaxAssist?** The downside of RecallMax is linking the request for a google review or being able to share our survey score with our patients and potential clients that are looking to choose us as a dental provider. **What problems is MaxAssist solving and how is that benefiting you?** RecallMax has helped our office filter through the patients who have moved or chosen another dental provider. It has also helped us keep on top of unscheduled treatment and patients who are due for their continuing care. ### 48. Excellent service and very knowledgeable **Rating:** 5.0/5.0 stars **Reviewed by:** George B. | receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about MaxAssist?** Staff responds very quickly. Even our most intricate requests they are able to accomodate us or come close. They really do a great job at helping the best way to use their system. It is a real time saver with confirmations and notifications. It was fantastic during Covid to send out mass e-mails to our patients. **What do you dislike about MaxAssist?** That the text messages do not come from our office phone number. It shows up to our patients as a 1 800 or 1 888 number. **What problems is MaxAssist solving and how is that benefiting you?** We have just integrated a new dental software program, and the RM notes were not being left in a convenient spot. They have helped us the most they can and it was better for sure. **Official Response from Jeff Barsotti:** > Hi George, thanks for the great feedback. Just an FYI - you are able to use your practice phone number for text messages if you like. Apologies if that wasn't shared with you during our onboarding experience. There is no extra charge for this. You can reach out to onboarding@recallmax.com to make the change. ### 49. Recall Max is AMAZING **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvan L. | recare coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** The most important thing is how integrated the program is with our Dentrix program. The reminders go out by pulling info from the ledger (when the person was last in) as opposed to pulling from the recare system in Dentrix (which isn't always accurate). **What do you dislike about MaxAssist?** The only thing I find that could be added, is to have the patient's insurance info (who the insurance provider is ei-- blue cross or green shield) in the primary pt page. **Recommendations to others considering MaxAssist:** I mention it to anyone who works in dental **What problems is MaxAssist solving and how is that benefiting you?** Way more people are pre-confirmed. As well as the same-day reminder goes out a couple of hours before their appt so if they have forgotten, we have a chance to fill the spot, utilizing the short notice device. Texting and the virtual waiting room have also eliminated crowded waiting rooms. ### 50. Pretty good, wish it had a few other features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about MaxAssist?** The lists are very easy to use. Short notice, broken appointments, unscheduled treatment, overdue for recalls/hygiene. I also love that they are linked to the family members so it is very easy to access. I also love the dashboard for reports. I love how it notifies us of which patients have been contacted and by whom. No one gets slipped through the cracks. The customer service is top notch! **What do you dislike about MaxAssist?** I don't like how we have to input for the ASAP list manually. I wish it would sync with our dentrix system and pull the ASAP list from there, instead of manually input. Also, we would like to be able to text anyone rather than only people that have an active chart. We have many split families, and they all don't necessarily come here, so it is frustrating that we have to make a chart to text them. **What problems is MaxAssist solving and how is that benefiting you?** Getting patients in that have requested appointments & reactivating some since covid! ## MaxAssist Discussions - [What is RecallMax used for?](https://www.g2.com/discussions/what-is-recallmax-used-for) - 1 comment - [View MaxAssist pricing details and edition comparison](https://www.g2.com/products/maxassist/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-06-10+11%3A23%3A02+-0500&secure%5Bsession_id%5D=0a63fb10-0738-471b-9f50-a1c224a36be3&secure%5Btoken%5D=4258f8731a3a9199771e27bdcbcd9eedf8b719bc9e201c6f220384ad887d6d9b&format=llm_user) ## MaxAssist Integrations - [ABELDent](https://www.g2.com/products/abeldent/reviews) - [ClearDent](https://www.g2.com/products/cleardent/reviews) - [Denticon](https://www.g2.com/products/denticon/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [LiveDDM](https://www.g2.com/products/liveddm/reviews) - [Maxident 6](https://www.g2.com/products/maxident-6/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) ## MaxAssist Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration ## Top MaxAssist Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,954 reviews)