
I like being able to create targeted interview campaigns with subject matter experts. I also like being able to validate the expertise for the interviewees myself. Maven account rep was always helpful in setting up projects and troubleshooting. Maven team also actively recruited people when expertise was not available in their consultant pool. Review collected by and hosted on G2.com.
There are extra charges for videos and transcripts. This should be included in the service. Interview participants were sometimes nowhere near the correct expertise, although this improved with time. Review collected by and hosted on G2.com.