# Best Conversational Support Software

## How Many Conversational Support Software Products Does G2 Track?

**Total Products under this Category:** 200

### Category Stats (Jul 2026)

- **Average Rating:** 4.56/5 (↑0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** RingCX (+0.85%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month

_Last updated: July 26, 2026_

## How Does G2 Rank Conversational Support Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 66,000+ Authentic Reviews
- 200+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversational Support Software
 ![G2 Grid® for Conversational Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-support/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=19432&focus%5B%5D=1437428&focus%5B%5D=748&focus%5B%5D=10366)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Birdeye, Jotform AI Agents, Freshdesk, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-support/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=birdeye&focus%5B%5D=jotform-ai-agents&focus%5B%5D=freshdesk&focus%5B%5D=podium)

**Sponsored**

### Pylon

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1896&secure%5Bchosen_at%5D=2026-07-29T17%3A54%3A55Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=1896&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-support%3Fopen_modal_url%3D%252Fproducts%252Fmaven-agi%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fconversational-support%2526source%253Dcategory&secure%5Btoken%5D=0e71019a1e661f61fb496a44a52910386750545eeb80ce34c7f147527e0ee818&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos)

### [Zendesk for Customer Service](https://www.g2.com/de/products/zendesk-for-customer-service/reviews)

Zendesk for Customer Service is a software designed to deliver AI-powered customer service that is easy to set up, use, and scale for businesses of all sizes. The software provides omnichannel case management, AI workflows, automation, and agent performance evaluation by leveraging AI trained on billions of CX interactions. It automates ticket routing and workforce scheduling and reduces resolution times across self-service, agent, and admin workflows. Zendesk for Customer Service addresses the complexity of managing customer interactions across channels by unifying personalized conversations, a marketplace of 1,800-plus apps, and quality assurance tools into one platform. The software supports global deployments across 130,000-plus brands in more than 30 languages, including integrations for social messaging, phone, and email.

**Average Rating:** 4.3/5.0

**Total Reviews:** 6,655

#### How Do G2 Users Rate Zendesk for Customer Service?

- **War the product ein guter Geschäftspartner?:** 8.4/10 (Category avg: 9.2/10)
- **Proaktives Engagement:** 8.2/10 (Category avg: 8.6/10)
- **Kontextuelles Engagement:** 8.2/10 (Category avg: 8.5/10)
- **Self-Service-Support:** 8.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Zendesk for Customer Service?

- **Verkäufer:** [Zendesk](https://www.g2.com/de/sellers/zendesk)
- **Unternehmenswebsite:** www.zendesk.com
- **Gründungsjahr:** 2007
- **Hauptsitz:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Kundenerfolgsmanager, Kundendienstleiter
- **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen
- **Company Size:** 45% Medium, 40% Small

#### What Do G2 Reviewers Say About Zendesk for Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von Zendesk, die schnelle Antworten und organisierte Support-Workflows ermöglicht.
- Benutzer schätzen die **nahtlosen Arbeitsbereiche** in Zendesk, die die Benutzerfreundlichkeit durch effektive Tools wie Talk und E-Mail-Ticketing verbessern.
- Benutzer schätzen den **effizienten Kundensupport** von Zendesk und würdigen die organisierte und schnelle Reaktionsfähigkeit.
- Benutzer schätzen die **hilfreiche Organisation** von Zendesk, die schnellere Antworten und eine verbesserte Verwaltung des Kundensupports ermöglicht.
- Benutzer schätzen das **einfache Ticketmanagement** in Zendesk, das effektive Zusammenarbeit und effiziente Nachverfolgung des Kundensupports ermöglicht.

##### Cons

- Benutzer äußern Frustration über **fehlende anpassbare Funktionen** , die ihre Fähigkeit einschränken, Ticketstatus und -aktualisierungen effektiv zu verwalten.
- Benutzer finden die **begrenzten Funktionen** von Zendesk für den Kundenservice frustrierend, was die Benutzerfreundlichkeit und Effizienz bei der Einrichtung beeinträchtigt.
- Benutzer finden die **Lernkurve steil** für die fortgeschrittenen Funktionen von Zendesk, was Herausforderungen für diejenigen darstellt, die keine technische Expertise haben.
- Benutzer empfinden **begrenzte Anpassungsmöglichkeiten** für Ticketstatus und Agentenberechtigungen als Nachteil für ihre Arbeitsabläufe in Zendesk.
- Benutzer finden die **Komplexität und Lernkurve** von Zendesk herausfordernd, zusammen mit Problemen mit Bugs und begrenzten Integrationen.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**["Vereinheitlichter Omnichannel-Support mit leistungsstarker Automatisierung und Analytik"](https://www.g2.com/de/survey_responses/zendesk-for-customer-service-review-13140974)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/de/survey_responses/zendesk-for-customer-service-review-13140974)

**["Ein Ort zur Verwaltung von IT-Anfragen mit klarer Ticketverfolgung"](https://www.g2.com/de/survey_responses/zendesk-for-customer-service-review-13166804)**

**Rating:** 4.5/5.0 stars

_— Sree K._

[Read full review](https://www.g2.com/de/survey_responses/zendesk-for-customer-service-review-13166804)

#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [Wie verändert das Zendesk Support Suite die Kundendienst-Erfahrung in verschiedenen Branchen?](https://www.g2.com/de/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [Wofür wird die Zendesk Support Suite verwendet?](https://www.g2.com/de/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/de/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/de/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [Was kann man mit Zendesk machen?](https://www.g2.com/de/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/de/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Agentforce Service (formerly Salesforce Service Cloud) is a software designed to enable seamless collaboration between AI agents and human service teams across every channel and industry. The software provides autonomous resolution of high-volume interactions, proactive support, and 24/7 cross-channel service by leveraging Agentforce and Data Cloud built on the Salesforce Platform. It automates low-touch, high-volume customer interactions and reduces the need for human escalation except in complex, high-touch scenarios. Agentforce Service addresses productivity and customer satisfaction challenges by integrating AI directly into service workflows and surfacing data from products, assets, and services. The software supports omnichannel service delivery, agent productivity acceleration, and growth outcomes within one unified platform.

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,970

#### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

- **War the product ein guter Geschäftspartner?:** 8.7/10 (Category avg: 9.2/10)
- **Proaktives Engagement:** 8.3/10 (Category avg: 8.6/10)
- **Kontextuelles Engagement:** 8.1/10 (Category avg: 8.5/10)
- **Self-Service-Support:** 8.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Verkäufer:** [Salesforce](https://www.g2.com/de/sellers/salesforce)
- **Unternehmenswebsite:** www.salesforce.com
- **Gründungsjahr:** 1999
- **Hauptsitz:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce-Administrator, Salesforce-Entwickler
- **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer lieben die **Benutzerfreundlichkeit** des Agentforce-Dienstes und schätzen die schnelle Einrichtung und die hilfreichen Funktionen.
- Benutzer schätzen die **benutzerfreundliche Oberfläche und die effektiven Berichtsfunktionen** des Agentforce Service, die die Effizienz des Fallmanagements verbessern.
- Benutzer schätzen das **optimierte Fallmanagement** von Agentforce Service, das die Organisation und den Transfer zwischen Abteilungen erleichtert.
- Benutzer schätzen die **Effizienz** des Agentforce-Dienstes, der eine nahtlose Einrichtung und ein optimiertes Management von Kundenserviceaufgaben ermöglicht.
- Benutzer schätzen die **hilfreichen Anleitungen und die einfache Einrichtung** , was ihre Gesamterfahrung mit Salesforce Service Cloud verbessert.

##### Cons

- Benutzer finden, dass die **Komplexität** des Agentforce-Dienstes umfangreiche Schulung und Planung für eine effektive Nutzung erfordern kann.
- Benutzer finden die **Lernkurve steil** für neue Benutzer, was beträchtliche Zeit und Planung erfordert, um die Funktionen vollständig zu nutzen.
- Benutzer finden die **steile Lernkurve** des Agentforce-Dienstes herausfordernd, insbesondere bei der Einarbeitung neuer Teammitglieder.
- Benutzer finden die **Preise und Zusatzoptionen teuer** , was eine sorgfältige Planung erfordert, um die Lizenzkosten effektiv zu verwalten.
- Benutzer finden die **komplexe Benutzerfreundlichkeit** des Agentforce-Dienstes herausfordernd, insbesondere während der Einrichtung und Anpassung für erweiterte Funktionen.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["Die Evolution des Service: Die Kluft zwischen Daten und Aktion überbrücken."](https://www.g2.com/de/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/de/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

**[""Tägliche Nutzung und Bewertung von Salesforce Service Cloud im Inkasso""](https://www.g2.com/de/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/de/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [Wie trägt Salesforce Service Cloud dazu bei, ein reaktionsschnelleres und effizienteres Kundenerlebnis zu schaffen?](https://www.g2.com/de/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [Wie wird Salesforce Service Cloud eingesetzt, um die betriebliche Effizienz und das Benutzererlebnis in seinem spezifischen Bereich zu verbessern?](https://www.g2.com/de/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/de/discussions/what-does-customer-self-service-require)
- [Was ist die Salesforce-Kunden-Community?](https://www.g2.com/de/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/de/discussions/what-is-feedback-management-system)

### [Fin](https://www.g2.com/fr/products/fin/reviews)

Fin is a software designed to function as a single AI customer agent capable of handling sales, service, and support roles within one continuous customer experience. The software provides complex task automation, buyer engagement, and complete visibility across all channels by leveraging Fin APEX 1.0, a generative AI model combined with deterministic rules. It automates refunds, transaction disputes, and technical troubleshooting and reduces time to resolution while improving customer satisfaction. Fin addresses high query volumes and inconsistent service quality by following detailed step-by-step instructions with speed and reliability, resolving 67% of customer queries on average. The software supports deployments across any helpdesk including Salesforce, HubSpot, and Freshdesk without requiring migration, and is trusted by more than 6,000 customer service teams.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,725

#### How Do G2 Users Rate Fin?

- **the product a-t-il été un bon partenaire commercial?:** 8.8/10 (Category avg: 9.2/10)
- **Engagement proactif:** 9.0/10 (Category avg: 8.6/10)
- **Engagement contextuel:** 8.8/10 (Category avg: 8.5/10)
- **Soutien libre-service:** 8.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Fin?

- **Vendeur:** [Intercom, Inc.](https://www.g2.com/fr/sellers/intercom-inc)
- **Site Web de l'entreprise:** www.intercom.com
- **Année de fondation:** 2011
- **Emplacement du siège social:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Responsable du succès client, PDG
- **Top Industries:** Logiciels informatiques, Technologie de l'information et services
- **Company Size:** 57% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient les **réponses rapides et précises** de Fin, réduisant considérablement la charge de travail du support et améliorant la résolution des requêtes.
- Les utilisateurs trouvent l' **aisance d'utilisation** de Fin exceptionnelle, avec une navigation intuitive et des fonctionnalités utiles simplifiant l'expérience globale.
- Les utilisateurs apprécient la **facilité d'utilisation** de Fin, profitant d'une intégration simplifiée et de fonctionnalités efficaces de suivi des conversations.
- Les utilisateurs apprécient l' **efficacité** de Fin, appréciant son intégration facile et son interface intuitive pour des opérations fluides.
- Les utilisateurs apprécient les **fonctionnalités d'automatisation** de Fin, qui améliorent l'efficacité et la gestion des clients sans surcharger les équipes de support.

##### Cons

- Les utilisateurs trouvent que l'absence de **fonctionnalités manquantes** dans Fin limite l'utilisabilité et complique considérablement l'expérience utilisateur.
- Les utilisateurs trouvent **le manque de nuance et les informations obsolètes** de Fin frustrants, ce qui conduit souvent à une vérification avec le support humain.
- Les utilisateurs trouvent que les **fonctionnalités limitées** de Fin restreignent leur capacité à exploiter pleinement ses capacités et son contrôle.
- Les utilisateurs rencontrent une **courbe d'apprentissage abrupte** avec Fin, trouvant son installation et sa fonctionnalité exigeantes et complexes.
- Les utilisateurs expriment des préoccupations concernant le **prix élevé** de Fin, avec de nombreuses fonctionnalités nécessitant un paiement supplémentaire, ce qui entraîne des factures inattendues.

#### What Are Recent G2 Reviews of Fin?

**["Fin : Support technique efficace et une plateforme facile à utiliser"](https://www.g2.com/fr/survey_responses/fin-review-13135986)**

**Rating:** 4.5/5.0 stars

_— Ricardo M._

[Read full review](https://www.g2.com/fr/survey_responses/fin-review-13135986)

**["Support AI efficace avec quelques défis de routage"](https://www.g2.com/fr/survey_responses/fin-review-7350999)**

**Rating:** 4.0/5.0 stars

_— Marianna A._

[Read full review](https://www.g2.com/fr/survey_responses/fin-review-7350999)

#### What Are G2 Users Discussing About Fin?

- [Comment Intercom redéfinit-il le paysage de la communication et de l'engagement client ?](https://www.g2.com/fr/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [À quoi sert Intercom ?](https://www.g2.com/fr/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/fr/discussions/does-intercom-have-live-chat) - 2 comments
- [À quoi sert l'application Intercom ?](https://www.g2.com/fr/discussions/what-is-intercom-app-used-for) - 1 comment
- [Comment fonctionne le chat Intercom ?](https://www.g2.com/fr/discussions/how-does-intercom-chat-work) - 1 comment

### [HubSpot Service Hub](https://www.g2.com/de/products/hubspot-service-hub/reviews)

HubSpot Service Hub is a software designed to deliver AI-powered customer service at scale by unifying customer insights, omnichannel support tools, and self-service capabilities within a single platform. The software provides ticket routing automation, knowledge base creation, customer health scoring, and trend analysis by leveraging AI features integrated with HubSpot's sales and marketing data. It automates ticket routing and knowledge base suggestions and reduces support team workload by enabling customers to find answers independently through chatbots and customer portals. HubSpot Service Hub addresses the challenges of scaling support without proportional headcount increases by connecting service, sales, and marketing data so representatives have full customer journey context. The software supports omnichannel case management, live chat, feedback collection, and service analytics within the unified HubSpot platform.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,820

#### How Do G2 Users Rate HubSpot Service Hub?

- **War the product ein guter Geschäftspartner?:** 8.8/10 (Category avg: 9.2/10)
- **Proaktives Engagement:** 8.2/10 (Category avg: 8.6/10)
- **Kontextuelles Engagement:** 8.1/10 (Category avg: 8.5/10)
- **Self-Service-Support:** 8.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind HubSpot Service Hub?

- **Verkäufer:** [HubSpot](https://www.g2.com/de/sellers/hubspot)
- **Unternehmenswebsite:** hubspot.com
- **Gründungsjahr:** 2006
- **Hauptsitz:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Kundenerfolgsmanager, Kundenerfolgspezialist
- **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen
- **Company Size:** 60% Small, 37% Medium

#### What Do G2 Reviewers Say About HubSpot Service Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer finden HubSpot Service Hub **außergewöhnlich einfach zu bedienen** , was die Kommunikation vereinfacht und die Entscheidungsfindung mühelos verbessert.
- Benutzer schätzen die **nahtlose Integration** des HubSpot Service Hub, die die Zusammenarbeit und den Zugang zu Einblicken über verschiedene Kanäle hinweg verbessert.
- Benutzer schätzen den **reaktiven Kundensupport** des HubSpot Service Hub, der ihre Kommunikations- und Entscheidungsfindungseffizienz verbessert.
- Benutzer lieben die **Effizienz** des HubSpot Service Hub, der Arbeitsabläufe optimiert und die Produktivität erheblich steigert.
- Benutzer schätzen das **effiziente Ticketsystem** im HubSpot Service Hub, um Kundeninteraktionen nahtlos zu verwalten.

##### Cons

- Benutzer finden die **fehlenden Funktionen** im HubSpot Service Hub einschränkend, insbesondere wenn die Bedürfnisse wachsen und die Skalierbarkeit kostspielig wird.
- Benutzer finden die **begrenzte Anpassung** von Kontakten und Designs einschränkend, was die Funktionalität und den kreativen Ausdruck beeinträchtigt.
- Benutzer sind frustriert über die **begrenzten Funktionen** , insbesondere in Bezug auf Anpassungs- und Integrationsschwierigkeiten, die die Produktivität beeinträchtigen.
- Benutzer stehen vor einem **Mangel an Funktionen** im HubSpot Service Hub, was die Zusammenarbeit behindert und die Benutzererfahrung erschwert.
- Benutzer finden das **Ticketverwaltungssystem umständlich** , mit Einschränkungen, die die Effizienz und Datenverarbeitung beeinträchtigen.

#### What Are Recent G2 Reviews of HubSpot Service Hub?

**["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/de/survey_responses/hubspot-service-hub-review-11586632)**

**Rating:** 4.0/5.0 stars

_— Ashish P._

[Read full review](https://www.g2.com/de/survey_responses/hubspot-service-hub-review-11586632)

**["Zentralisiertes Ticket-Management und Support mit Automatisierungen, die das Erlebnis verbessern"](https://www.g2.com/de/survey_responses/hubspot-service-hub-review-12873336)**

**Rating:** 4.5/5.0 stars

_— Lizeth M._

[Read full review](https://www.g2.com/de/survey_responses/hubspot-service-hub-review-12873336)

#### What Are G2 Users Discussing About HubSpot Service Hub?

- [Wie trägt der HubSpot Service Hub zu einem kohärenteren und effektiveren Kundendienst-Erlebnis bei?](https://www.g2.com/de/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote
- [Wofür wird der HubSpot Service Hub verwendet?](https://www.g2.com/de/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote
- [Was macht die HubSpot-Software?](https://www.g2.com/de/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments
- [Welche der folgenden Funktionen sind auf der HubSpot-Plattform verfügbar?](https://www.g2.com/de/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment
- [Was ist ein Service-Hub?](https://www.g2.com/de/discussions/what-is-service-hub) - 2 comments

## FAQs About Conversational Support Software

Generated using AI

Last updated: April 27, 2026

### Best tools for personalizing customer support chats

Based on G2 reviews, these products are commonly associated with personalized customer support chats.

- [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) — personalized answers from help content.
- [Gladly](https://www.g2.com/products/gladly/reviews) — unified customer history across channels.
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — customer view for tailored support.
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — unified timeline for contextual replies.

### Which conversational support tool offers AI-driven responses

Based on G2 reviews, these products are frequently mentioned for AI-driven conversational support.

- [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) — automated answers from websites and docs.
- [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) — knowledge-based responses for common questions.
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — intent understanding with flexible bot flows.
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — AI replies with ticket context.

### Which platform is best for scaling conversational support teams

Based on G2 reviews, these products are often chosen to help teams scale support operations.

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — centralized multichannel support with automation.
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — organized ticketing with workflow automation.
- [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) — reduces repetitive volume for lean teams.
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — unified timeline and routing for scale.

### What are the most important features in conversational support software

According to verified users, the most valued features in conversational support software are centralized conversations, automation, and fast context sharing across teams. Recent reviews repeatedly mention unified inboxes for email, chat, messaging, and social channels, which reduce missed requests and duplicate replies. Buyers also prioritize automation for routing, canned responses, after-hours coverage, and repetitive question handling. Strong knowledge base support matters because it helps AI agents and human teams deliver more consistent answers. Reviewers also point to reporting, conversation history, internal notes, and collaboration tools as important for maintaining service quality. Easy setup and intuitive interfaces appear often in recent feedback, especially for teams that need to onboard quickly.

### How do teams use conversational support for customer inquiries

According to verified users, teams use conversational support to handle inbound questions across website chat, email, messaging apps, and social channels from one workspace. Recent reviews show teams relying on these tools to answer FAQs, route requests, prioritize urgent issues, and keep full conversation history visible for faster follow-up. Many also use AI agents as a first line of support for repetitive questions, after-hours coverage, and lead qualification before a human steps in. Internal notes, tagging, and shared inbox workflows help support, operations, and sales teams coordinate without losing context. The result is a more organized process for resolving customer issues, reducing manual effort, and responding more quickly during busy periods.

### [Birdeye](https://www.g2.com/products/birdeye/reviews)

Birdeye is a software designed to serve as a unified marketing and customer experience platform for multi-location brands where AI agents drive real business outcomes. The software provides review management, listings, social media publishing, surveys, and marketing automation by leveraging AI agents configured with brand voice, custom triggers, and location-level rules. It automates review responses, social post publishing, and lead engagement via chat and reduces the need for fragmented point solutions across locations. Birdeye addresses the complexity of managing local presence at scale by aggregating signals from reviews, social, messaging, and CRM integrations into a single customer profile per location. The software supports enterprise-ready deployments with SSO, audit logging, HIPAA, SOC 2, and GDPR compliance across teams in the U.S., EMEA, and APAC.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,062

#### How Do G2 Users Rate Birdeye?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.9/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.8/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Birdeye?

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye\_  
5,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,442 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Marketing Manager
- **Top Industries:** Hospital & Health Care, Real Estate
- **Company Size:** 47% Small, 34% Medium

#### What Do G2 Reviewers Say About Birdeye?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews.
- Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient.
- Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly.
- Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation.
- Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication.

##### Cons

- Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements.
- Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience.
- Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues.
- Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology.
- Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience.

#### What Are Recent G2 Reviews of Birdeye?

**["Reputation Management Life Saver!"](https://www.g2.com/survey_responses/birdeye-review-8930451)**

**Rating:** 5.0/5.0 stars

_— Lisbeth M._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-8930451)

**["Exceptional Support and Ease of Use, Minor Email Hiccups"](https://www.g2.com/survey_responses/birdeye-review-306347)**

**Rating:** 5.0/5.0 stars

_— JR P._

[Read full review](https://www.g2.com/survey_responses/birdeye-review-306347)

#### What Are G2 Users Discussing About Birdeye?

- [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment
- [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments
- [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment

### [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)

Jotform AI Agents is a software designed to provide automated real-time customer assistance 24 hours a day by enabling businesses to train and deploy customizable AI agents without coding. The software provides multichannel support across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, and WordPress by leveraging a no-code AI builder trained on documents, FAQs, and form data. It automates inquiry handling, lead qualification, appointment scheduling, and CRM record updates and reduces wait times and agent workload across every stage of the customer journey. Jotform AI Agents addresses the challenge of scaling support without adding headcount by offering a library of more than 7,000 customizable templates that can be deployed in minutes with brand-specific instructions and workflows. The software supports voice-based interactions, omnichannel deployments, and integrations with external tools for organizations ranging from small businesses to global enterprises.

**Average Rating:** 4.5/5.0

**Total Reviews:** 643

#### How Do G2 Users Rate Jotform AI Agents?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 7.8/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 7.7/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Jotform AI Agents?

- **Seller:** [Jotform](https://www.g2.com/sellers/jotform)
- **Company Website:** www.jotform.com
- **Year Founded:** 2006
- **HQ Location:** San Francisco, California
- **Twitter:** @Jotform  
39,289 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website)  
901 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Computer Software, Real Estate
- **Company Size:** 73% Small, 11% Medium

#### What Do G2 Reviewers Say About Jotform AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Jotform AI Agents, which significantly simplifies survey creation and workflow automation.
- Users value the **easy setup** of Jotform AI Agents, enabling seamless integration into daily business operations.
- Users value the **time-saving capabilities** of Jotform AI Agents, significantly enhancing their productivity in survey creation.
- Users value the **efficiency** of Jotform AI Agents, which streamlines form creation and enhances overall productivity.
- Users appreciate the **setup ease** of Jotform AI Agents, allowing for quick integration into daily activities.

##### Cons

- Users experience **hallucinations and misunderstandings** with Jotform AI Agents, leading to confusion and frustration during interactions.
- Users find the **limited AI capabilities** challenging, especially for customizing workflows and understanding specific needs.
- Users find the **limited features** of Jotform AI Agents restrictive, hindering flexibility in workflows and session management.
- Users find the **inadequate AI features** of Jotform AI Agents frustrating, as it often hallucinates and misinterprets queries.
- Users express frustration over the **poor understanding** of Jotform AI Agents, impacting usability and project success.

#### What Are Recent G2 Reviews of Jotform AI Agents?

**["Jotform AI Agent Streamlined My Workflow and Boosted Efficiency"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13102066)**

**Rating:** 5.0/5.0 stars

_— Peter O._

[Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13102066)

**["Easy Setup and Seamless Integration That Boosted My Workflow"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13159490)**

**Rating:** 5.0/5.0 stars

_— Jimoh A._

[Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13159490)

### [Freshdesk](https://www.g2.com/de/products/freshdesk/reviews)

Freshdesk is a software designed to deliver enterprise-grade AI-powered customer service without the complexity typically associated with enterprise platforms. The software provides unified channel management, advanced ticketing, AI copilot assistance, and actionable insights by leveraging Freddy, a people-first AI, within the Freshdesk Command Center. It automates query resolution and workflow management and reduces time-to-resolution with AI agents that can go live in minutes for both simple and complex customer inquiries. Freshdesk addresses the challenge of scaling customer service across team sizes by consolidating channels, conversations, and automation into a single interface. The software supports omnichannel deployments with a 95% first contact resolution rate, up to 80% AI-agent resolutions, and a reported 225% ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 3,676

#### How Do G2 Users Rate Freshdesk?

- **War the product ein guter Geschäftspartner?:** 8.8/10 (Category avg: 9.2/10)
- **Proaktives Engagement:** 8.4/10 (Category avg: 8.6/10)
- **Kontextuelles Engagement:** 8.3/10 (Category avg: 8.5/10)
- **Self-Service-Support:** 8.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Freshdesk?

- **Verkäufer:** [Freshworks](https://www.g2.com/de/sellers/freshworks)
- **Unternehmenswebsite:** www.freshworks.com
- **Gründungsjahr:** 2010
- **Hauptsitz:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Eigentümer
- **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Freshdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von Freshdesk, die eine schnelle Ticketverwaltung und nahtlose Teamübernahme erleichtert.
- Benutzer schätzen die **Benutzerfreundlichkeit** von Freshdesk, die eine schnelle Einführung und effektive Ticketverwaltung erleichtert.
- Benutzer schätzen die **Automatisierungsfunktionen** von Freshdesk, die die Arbeitsbelastung erheblich reduzieren und die Effizienz im Kundensupport steigern.
- Benutzer profitieren von der **hohen Effizienz** von Freshdesk, wodurch das Ticketmanagement und die Zusammenarbeit im Team nahtlos und produktiv werden.
- Benutzer schätzen die **effektive Ticketorganisation und -verfolgung** in Freshdesk, was die Arbeitspriorisierung und Zusammenarbeit verbessert.

##### Cons

- Benutzer finden das **fehlende Asset-Management-Feature** in Freshdesk im Vergleich zu seinem Schwesterprodukt FreshService einschränkend.
- Benutzer erleben **Ticketprobleme** mit Freshdesk, wie z.B. doppelte Tickets und Verzögerungen während Hochlastzeiten.
- Benutzer stehen vor **doppelter Ticket-Erstellung** und langsamer Leistung bei hohem Volumen, was die Lösungszeiten und Effizienz beeinträchtigt.
- Benutzer finden die **begrenzten Funktionen** von Freshdesk überwältigend, insbesondere neue Benutzer, die Einfachheit suchen.
- Benutzer stehen **Einschränkungen bei erweiterten Funktionen und Anpassungen** in Freshdesk gegenüber, was insbesondere kleinere Teams und hohe Ticketvolumen betrifft.

#### What Are Recent G2 Reviews of Freshdesk?

**["Ein Support-Tool, das unseren Antwortprozess leise weniger chaotisch, reibungslos, flexibel gemacht hat, und"](https://www.g2.com/de/survey_responses/freshdesk-review-12879809)**

**Rating:** 4.0/5.0 stars

_— Neelakshi S._

[Read full review](https://www.g2.com/de/survey_responses/freshdesk-review-12879809)

**["Einfache, leistungsstarke und effektive Helpdesk-Software"](https://www.g2.com/de/survey_responses/freshdesk-review-12954417)**

**Rating:** 4.5/5.0 stars

_— Aditya S._

[Read full review](https://www.g2.com/de/survey_responses/freshdesk-review-12954417)

#### What Are G2 Users Discussing About Freshdesk?

- [Welche innovativen Kundenservice-Strategien setzen Unternehmen mit Freshdesk um?](https://www.g2.com/de/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment
- [Wie wird Freshdesk eingesetzt, um die betriebliche Effizienz und das Benutzererlebnis in seinem spezifischen Bereich zu verbessern?](https://www.g2.com/de/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [Wofür wird Freshdesk verwendet?](https://www.g2.com/de/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote
- [Was ist der Unterschied zwischen Freshdesk und Freshservice?](https://www.g2.com/de/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments
- [Is freshdesk a CRM?](https://www.g2.com/de/discussions/is-freshdesk-a-crm) - 3 comments

### [Podium](https://www.g2.com/de/products/podium/reviews)

Podium is a software designed to help local businesses turn every conversation across text, call, and web chat into revenue by deploying AI Employees. The software provides 24/7 lead capture, conversion, and instant response capabilities by leveraging an AI-native communications platform built for local business workflows. It automates initial customer responses and reduces the response gap that causes businesses to lose prospects to faster-responding competitors. Podium addresses the challenge that 78% of customers buy from the first business to respond by enabling instant, round-the-clock engagement without requiring staff availability. The software supports a wide range of local business types including auto dealerships, HVAC services, aesthetics centers, and retailers, and is trusted by more than 100,000 businesses.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2,026

#### How Do G2 Users Rate Podium?

- **War the product ein guter Geschäftspartner?:** 9.2/10 (Category avg: 9.2/10)
- **Proaktives Engagement:** 8.5/10 (Category avg: 8.6/10)
- **Kontextuelles Engagement:** 8.3/10 (Category avg: 8.5/10)
- **Self-Service-Support:** 8.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Podium?

- **Verkäufer:** [Podium](https://www.g2.com/de/sellers/podium)
- **Unternehmenswebsite:** www.podium.com
- **Gründungsjahr:** 2014
- **Hauptsitz:** Lehi, UT
- **Twitter:** @PodiumHQ  
4,178 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,569 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Eigentümer, General Manager
- **Top Industries:** Automobil, Einzelhandel
- **Company Size:** 60% Small, 35% Medium

#### What Do G2 Reviewers Say About Podium?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer loben Podium für sein **benutzerfreundliches Design** , das eine einfache Navigation und effektive Kundenverwaltung gewährleistet.
- Benutzer loben Podium für seinen **fantastischen Support und benutzerfreundliche Funktionen** , die letztendlich die Geschäftsabläufe und das Kundenengagement verbessern.
- Benutzer schätzen die **vereinheitlichten Kommunikationsfähigkeiten** von Podium, die Nachrichten nahtlos über verschiedene Plattformen in ein intuitives Dashboard integrieren.
- Benutzer finden **einfache Kommunikation** mit Podium entscheidend für die Echtzeit-Kundenbindung und den Zugriff auf frühere Nachrichten.
- Benutzer loben den **ausgezeichneten Kundensupport** von Podium, der die Geschäftsabläufe verbessert und die Kundenzufriedenheit nahtlos erhöht.

##### Cons

- Benutzer erleben **Nachrichtenprobleme** in Podium, da sie Schwierigkeiten haben, große Mengen zu verwalten und vergangene Korrespondenz effizient abzurufen.
- Benutzer bemerken den **Mangel an zusätzlichen Funktionen** in Podium, was ihre Serviceangebote und die Kundenerfahrung beeinträchtigt.
- Benutzer finden, dass Podium **eingeschränkte Funktionen** hat, was es schwierig macht, große Nachrichtenmengen zu verwalten und die Integration mit Hubspot fehlt.
- Benutzer finden die Preise von Podium **übermäßig** , insbesondere für kleine Unternehmen, die nach erweiterten Funktionen suchen.
- Benutzer sind frustriert über **schlechten Kundensupport** , da sie während des Kündigungsprozesses auf Verzögerungen und unnötige Hürden stoßen.

#### What Are Recent G2 Reviews of Podium?

**["Podium hat unsere Agenturkommunikation mit nahtlosen On-Demand-Integrationen transformiert."](https://www.g2.com/de/survey_responses/podium-review-12909019)**

**Rating:** 5.0/5.0 stars

_— Kenya A._

[Read full review](https://www.g2.com/de/survey_responses/podium-review-12909019)

**["Fühlt sich weniger wie ein Bewertungs-Sammelwerkzeug an und mehr wie ein digitaler Empfangstresen"](https://www.g2.com/de/survey_responses/podium-review-12877946)**

**Rating:** 4.0/5.0 stars

_— Neelakshi S._

[Read full review](https://www.g2.com/de/survey_responses/podium-review-12877946)

#### What Are G2 Users Discussing About Podium?

- [Ist Podium ein CRM?](https://www.g2.com/de/discussions/is-podium-a-crm) - 2 comments
- [Was macht das Unternehmen Podium?](https://www.g2.com/de/discussions/what-does-the-company-podium-do) - 2 comments
- [What is podium app?](https://www.g2.com/de/discussions/what-is-podium-app)

### [respond.io](https://www.g2.com/products/respond-io/reviews)

respond.io is a software designed to help B2C businesses generate more leads and maximize revenue by managing customer conversations across chat, calls, and email from one place. The software provides AI-powered automation, lead management, CRM integrations, and comprehensive reporting by leveraging a unified inbox that consolidates WhatsApp, TikTok, Instagram, and other key channels. It automates conversation routing and follow-up workflows and reduces revenue lost to fragmented, siloed communication tools. respond.io addresses the challenge of turning conversations into measurable business results by combining omnichannel messaging with AI automation and growth-focused analytics. The software supports more than 10,000 businesses with 99.999% uptime and integrations with leading CRM platforms.

**Average Rating:** 4.8/5.0

**Total Reviews:** 504

#### How Do G2 Users Rate respond.io?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 9.0/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.9/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind respond.io?

- **Seller:** [respond.io](https://www.g2.com/sellers/respond-io)
- **Company Website:** respond.io
- **Year Founded:** 2017
- **HQ Location:** Kuala Lumpur, Malaysia
- **Twitter:** @respond\_io  
1,425 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aaedfa5166370e578bf61e8ff8d4f540f864e5318944c620c3419c2d545b99a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frespondio%2F&secure%5Burl_type%5D=linkedin_company_website)  
195 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Information Technology and Services, Leisure, Travel & Tourism
- **Company Size:** 62% Small, 20% Medium

#### What Do G2 Reviewers Say About respond.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of respond.io, finding it simple and seamless for their operations.
- Users praise the **excellent customer support** by respond.io, noting responsiveness and helpful assistance in utilizing the platform.
- Users find the **support team incredibly helpful** , providing prompt assistance for a smooth service experience.
- Users praise the **easy setup** of respond.io, highlighting intuitive design and helpful onboarding for effective implementation.
- Users appreciate the **excellent integrations** of respond.io, enhancing workflow efficiency and organization across multiple channels.

##### Cons

- Users feel that Respond.io lacks essential **pipeline features** , prompting some to switch to alternative platforms for better functionality.
- Users face **messaging issues** with respond.io, noting problems with syncing, editing messages, and delayed replies.
- Users find the platform **expensive** , particularly for growing businesses, and suggest improvements in pricing and features.
- Users find the **limited chat functionality** of respond.io insufficient, lacking essential features like pipelines and message management.
- Users find it frustrating that **template issues** limit customization and hinder responsiveness in conversations on respond.io.

#### What Are Recent G2 Reviews of respond.io?

**["Sleek UI, Fast Onboarding, and AI Agents That Drive Real Sales"](https://www.g2.com/survey_responses/respond-io-review-13066759)**

**Rating:** 5.0/5.0 stars

_— Paul E._

[Read full review](https://www.g2.com/survey_responses/respond-io-review-13066759)

**["No costs per user, intuitive flows, and AI support: a fluid and comprehensive platform"](https://www.g2.com/survey_responses/respond-io-review-13133185)**

**Rating:** 5.0/5.0 stars

_— Noel B._

[Read full review](https://www.g2.com/survey_responses/respond-io-review-13133185)

#### What Are G2 Users Discussing About respond.io?

- [What does intercom do?](https://www.g2.com/discussions/what-does-intercom-do)
- [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) - 2 comments
- [How do you use respond io?](https://www.g2.com/discussions/how-do-you-use-respond-io)
- [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) - 2 comments

### [Wati](https://www.g2.com/products/wati/reviews)

Wati is a software designed to enable businesses to sell, support, and grow through conversations by observing customer intent in real time and executing the next best revenue action across channels. The software provides a unified inbox, no-code automation, and intelligent intent detection by leveraging Astra, its AI layer, across WhatsApp, Instagram, Facebook Messenger, TikTok, SMS, and more. It automates marketing, sales, and support workflows and reduces the complexity of managing multi-channel business conversations at scale. Wati addresses fragmented customer engagement by consolidating all channel interactions into a single platform with AI-driven decision-making at each step. The software supports more than 16,000 customers across 190-plus countries and operates as a Premium Partner of Meta and Google.

**Average Rating:** 4.6/5.0

**Total Reviews:** 483

#### How Do G2 Users Rate Wati?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.8/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.3/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Wati?

- **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d)
- **Company Website:** www.wati.io
- **Year Founded:** 2020
- **HQ Location:** Hong Kong, HK
- **Twitter:** @Wati\_io  
594 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3147d0bef91867ed28b29e70ff9d5b5888011d177ee5fb3d3cd74c3010ac757e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatiglobal%2F&secure%5Burl_type%5D=linkedin_company_website)  
275 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Education Management, Information Technology and Services
- **Company Size:** 73% Small, 20% Medium

#### What Do G2 Reviewers Say About Wati?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise WATI for its **ease of use** , finding it intuitive and efficient for various automation needs.
- Users value the **effortless automation** of WATI, enhancing communication and efficiency for businesses and startups alike.
- Users praise Wati's **excellent customer support** , highlighting responsive, patient assistance that enhances their experience.
- Users appreciate Wati's **ease of use and flexibility** , making it ideal for startups and efficient communication.
- Users find the **easy setup** of WATI with WhatsApp beneficial for quick integration and team efficiency.

##### Cons

- Users find Wati's pricing to be **expensive** , especially with additional fees for messages and broadcasts.
- Users find the **cost and pricing model** of Wati challenging, particularly for smaller and non-profit organizations.
- Users express a need for **missing features** like dark mode, internal notes, and better customer service options.
- Users express concerns over **pricing issues** , finding it challenging for smaller businesses and non-profit organizations.
- Users experience **messaging issues** with Wati, including delays, message delivery problems, and API restrictions from WhatsApp.

#### What Are Recent G2 Reviews of Wati?

**["Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up"](https://www.g2.com/survey_responses/wati-review-13092376)**

**Rating:** 4.5/5.0 stars

_— Shivam P._

[Read full review](https://www.g2.com/survey_responses/wati-review-13092376)

**["Seamless API Integration and Reliable Performance for Streamlined Lead Management"](https://www.g2.com/survey_responses/wati-review-13035486)**

**Rating:** 5.0/5.0 stars

_— Abhishek p._

[Read full review](https://www.g2.com/survey_responses/wati-review-13035486)

#### What Are G2 Users Discussing About Wati?

- [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) - 3 comments

### [Talkdesk](https://www.g2.com/fr/products/talkdesk/reviews)

Talkdesk is a software designed to automate the full complexity of modern customer journeys through its Customer Experience Automation platform, a category purpose-built to replace fragmented, human-coordinated workflows. The software provides autonomous multi-agent AI orchestration, real-time actionable knowledge, and industry-specialized workflows by leveraging the Talkdesk Data Cloud, which converts transcripts, call recordings, case notes, and CRM records into contextual intelligence. It automates the full CX lifecycle across a Discover, Build, Orchestrate, and Measure cycle and reduces reliance on manual coordination between human agents and back-office systems. Talkdesk addresses the challenge of modernizing enterprise customer experience without a full platform replacement by offering prebuilt AI agents and rapid time-to-value deployment. The software supports cross-industry and specialized use cases in healthcare, financial services, retail, utilities, travel, and government for global enterprise brands.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,453

#### How Do G2 Users Rate Talkdesk?

- **the product a-t-il été un bon partenaire commercial?:** 8.9/10 (Category avg: 9.2/10)
- **Engagement proactif:** 10.0/10 (Category avg: 8.6/10)
- **Engagement contextuel:** 10.0/10 (Category avg: 8.5/10)
- **Soutien libre-service:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Talkdesk?

- **Vendeur:** [Talkdesk](https://www.g2.com/fr/sellers/talkdesk)
- **Site Web de l'entreprise:** www.talkdesk.com
- **Année de fondation:** 2011
- **Emplacement du siège social:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,391 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Superviseur, Représentant du service client
- **Top Industries:** Services aux consommateurs, Logiciels informatiques
- **Company Size:** 61% Medium, 20% Large

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** de Talkdesk, permettant un suivi efficace des appels et améliorant la productivité globale.
- Les utilisateurs apprécient l' **efficacité** de Talkdesk, permettant une communication fluide à travers les plateformes et une amélioration des opérations de service client.
- Les utilisateurs apprécient les **fonctionnalités complètes** de Talkdesk, permettant des flux de travail efficaces et améliorant les interactions avec les clients.
- Les utilisateurs apprécient l' **intégration CRM facile** de Talkdesk, améliorant l'efficacité et la communication pour les équipes de support client.
- Les utilisateurs louent Talkdesk pour son **support client exceptionnel** et son intégration transparente qui améliore l'efficacité de l'équipe.

##### Cons

- Les utilisateurs rencontrent souvent des **problèmes d'appel** avec Talkdesk, y compris une mauvaise qualité audio et des appels interrompus pendant les conversations.
- Les utilisateurs rencontrent souvent des **problèmes techniques** avec Talkdesk, y compris des appels interrompus et des dysfonctionnements du système nécessitant des redémarrages fréquents.
- Les utilisateurs trouvent les **fonctionnalités manquantes** dans Talkdesk frustrantes, ce qui entrave l'efficacité et le flux de travail lors des appels et de la gestion des tickets.
- Les utilisateurs rencontrent des **problèmes de notification** avec Talkdesk, entraînant des changements de statut hors ligne inattendus et des problèmes techniques frustrants.
- Les utilisateurs rencontrent souvent des **problèmes de connexion** avec Talkdesk, ce qui entraîne des retards frustrants et nécessite des redémarrages fréquents de l'application.

#### What Are Recent G2 Reviews of Talkdesk?

**["TalkDesk brille avec une catégorisation intelligente des tickets et une intégration transparente avec Zendesk"](https://www.g2.com/fr/survey_responses/talkdesk-review-13075196)**

**Rating:** 4.0/5.0 stars

_— Lukas B._

[Read full review](https://www.g2.com/fr/survey_responses/talkdesk-review-13075196)

**["Talkdesk rend les conversations clients multicanales faciles et organisées"](https://www.g2.com/fr/survey_responses/talkdesk-review-13077590)**

**Rating:** 5.0/5.0 stars

_— Bri V._

[Read full review](https://www.g2.com/fr/survey_responses/talkdesk-review-13077590)

#### What Are G2 Users Discussing About Talkdesk?

- [Comment Talkdesk transforme-t-il les opérations de service client avec ses solutions de centre d'appels innovantes ?](https://www.g2.com/fr/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [À quoi sert Talkdesk ?](https://www.g2.com/fr/discussions/what-is-talkdesk-used-for) - 2 comments

### [Front](https://www.g2.com/de/products/front/reviews)

Front is a software designed to help businesses prioritize and manage customer interactions through a unified workspace that consolidates all conversations and internal collaboration tools in one place. The software provides a single pane-of-glass view of customer interactions, AI-driven insights, and real-time learning capabilities by leveraging an AI that starts intelligently and continuously improves from every customer interaction. It automates response suggestions and workflow customization and reduces the need for app switching, enabling agents to deliver faster, more accurate, and personalized service. Front addresses the challenge of maintaining service quality at scale by giving businesses full control over their customer experience workflows without requiring extensive IT resources or third-party consultants. The software supports customer support ticketing, sales inquiry management, and team collaboration for more than 9,000 businesses including ClickUp, Uber Freight, and Reed and Mackay.

**Average Rating:** 4.7/5.0

**Total Reviews:** 2,447

#### How Do G2 Users Rate Front?

- **War the product ein guter Geschäftspartner?:** 9.2/10 (Category avg: 9.2/10)
- **Proaktives Engagement:** 8.8/10 (Category avg: 8.6/10)
- **Kontextuelles Engagement:** 8.7/10 (Category avg: 8.5/10)
- **Self-Service-Support:** 8.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Front?

- **Verkäufer:** [Front App](https://www.g2.com/de/sellers/front-app)
- **Unternehmenswebsite:** frontapp.com
- **Gründungsjahr:** 2014
- **Hauptsitz:** San Francisco, CA
- **Twitter:** @FrontHQ  
9,411 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22f1f04cd1949da588671c6cc7c9501403aa23164e76c00ed5f9c00b12329500&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffronthq%2F&secure%5Burl_type%5D=linkedin_company_website)  
536 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Kundenerfolgsmanager, Kundenbetreuer
- **Top Industries:** Logistik und Lieferkettenmanagement, Computersoftware
- **Company Size:** 48% Small, 42% Medium

#### What Do G2 Reviewers Say About Front?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von Front, genießen die unkomplizierte Navigation und die effiziente Zusammenarbeit im Team.
- Benutzer schätzen den Aspekt der **Teamzusammenarbeit** von Front, der die Kommunikation und den Arbeitsablauf in der gesamten Organisation verbessert.
- Benutzer schätzen Fronts **saubere Benutzeroberfläche und leistungsstarke Funktionen** , die die Zusammenarbeit im Team verbessern und die Kundenkommunikation effektiv rationalisieren.
- Benutzer schätzen die **nahtlose Kommunikation** in Front und würdigen die Integration mit Tools und das effiziente E-Mail-Management.
- Benutzer finden die **intelligenten Kommentierungs- und Organisationsfunktionen** von Front unglaublich hilfreich für eine reibungslose Kommunikation und Effizienz.

##### Cons

- Benutzer äußern Bedenken über **fehlende Funktionen** wie erweiterte Analysen und effektive E-Mail-Organisation, die tägliche Aufgaben erschweren.
- Benutzer berichten von **Problemen bei der E-Mail-Verwaltung** aufgrund von Tagging-Problemen, ineffektiven Suchfunktionen und fehlenden KI-Funktionen für mehr Effizienz.
- Benutzer finden **das E-Mail-Management umständlich** und haben Schwierigkeiten beim Suchen, Navigieren durch Threads und beim effektiven Weiterleiten spezifischer Nachrichten.
- Benutzer haben **Probleme mit der E-Mail-Verwaltung** bei Front, einschließlich Schwierigkeiten bei der Organisation und inkonsistenter Leistung.
- Benutzer finden die **begrenzten Funktionen** von Front enttäuschend, insbesondere angesichts der hohen Preise für kleine bis mittlere Unternehmen.

#### What Are Recent G2 Reviews of Front?

**["Vorderseite: Ein Segen für unser Team"](https://www.g2.com/de/survey_responses/front-review-12997871)**

**Rating:** 4.5/5.0 stars

_— Zoe M._

[Read full review](https://www.g2.com/de/survey_responses/front-review-12997871)

**["Eine leistungsstarke Lösung für die Zusammenarbeit im Team und die Kundenkommunikation"](https://www.g2.com/de/survey_responses/front-review-13019442)**

**Rating:** 5.0/5.0 stars

_— Victoire P._

[Read full review](https://www.g2.com/de/survey_responses/front-review-13019442)

#### What Are G2 Users Discussing About Front?

- [Was sind einige fortgeschrittene Integrationen und Anwendungsfälle von Front bei der Verwaltung von Kundenkommunikation im E-Commerce?](https://www.g2.com/de/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce)
- [Wofür wird Front verwendet?](https://www.g2.com/de/discussions/what-is-front-used-for) - 2 comments

### [Tidio](https://www.g2.com/products/tidio/reviews)

Tidio is a software designed to provide an all-in-one customer support suite combining help desk, live chat, chatbot automation, and AI agent capabilities for businesses across ecommerce, services, and tech. The software provides real-time customer engagement, FAQ automation, omnichannel conversation management, and order management for Shopify by leveraging Lyro, its conversational AI agent trained on existing help content. It automates responses to common inquiries and reduces missed chats, response times, and agent workload by resolving up to 67% of customer questions without human involvement. Tidio addresses the challenge of scaling support without overwhelming teams by combining rules-based Flows automation with intelligent AI handoff to human agents when needed. The software supports deployments across email, Messenger, Instagram, and WhatsApp within a unified dashboard, and is used by more than 300,000 businesses worldwide.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,882

#### How Do G2 Users Rate Tidio?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.5/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.2/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Tidio?

- **Seller:** [Tidio](https://www.g2.com/sellers/tidio)
- **Year Founded:** 2013
- **HQ Location:** San Francisco, California
- **Twitter:** @tidiocx  
1,306 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website)  
177 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Retail, Marketing and Advertising
- **Company Size:** 90% Small, 9% Medium

#### What Do G2 Reviewers Say About Tidio?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction.
- Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance.
- Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times.
- Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly.
- Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms.

##### Cons

- Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs.
- Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility.
- Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows.
- Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability.
- Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile.

#### What Are Recent G2 Reviews of Tidio?

**["Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration"](https://www.g2.com/survey_responses/tidio-review-13177684)**

**Rating:** 4.5/5.0 stars

_— Michelle Ann R._

[Read full review](https://www.g2.com/survey_responses/tidio-review-13177684)

**["Easy Setup and Streamlined Customer Conversations with Tidio"](https://www.g2.com/survey_responses/tidio-review-13177745)**

**Rating:** 4.0/5.0 stars

_— Faith N._

[Read full review](https://www.g2.com/survey_responses/tidio-review-13177745)

#### What Are G2 Users Discussing About Tidio?

- [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments
- [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote
- [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment
- [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments
- [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments

### [Gladly](https://www.g2.com/products/gladly/reviews)

Gladly is a software designed to help customer-centric B2C brands drive down service costs, nurture customer relationships, and increase loyalty by centering every conversation on the customer rather than the ticket. The software provides continuous cross-channel conversation management and empathetic automation by leveraging proprietary Customer AI that is built to understand and prioritize individual customers. It automates routine service interactions and reduces operational overhead while preserving the human connection needed for complex or sensitive conversations. Gladly addresses the foundational shortcomings of ticket-based CX platforms by reimagining the service model around people and persistent conversation history. The software supports radically efficient and radically personal service experiences for B2C leaders across retail and consumer services.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,086

#### How Do G2 Users Rate Gladly?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 9.3/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 9.1/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 9.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Gladly?

- **Seller:** [Gladly](https://www.g2.com/sellers/gladly)
- **Company Website:** www.gladly.ai
- **Year Founded:** 2014
- **HQ Location:** San Francisco, California
- **Twitter:** @gladly  
4,071 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c50125b0cae2f76dcd0c57ec3dac8a92150a1bd72db347e5f23d4162a81941&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7950938%2F&secure%5Burl_type%5D=linkedin_company_website)  
225 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Experience Advisor
- **Top Industries:** Retail, Consumer Services
- **Company Size:** 61% Medium, 22% Small

#### What Do G2 Reviewers Say About Gladly?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement.
- Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively.
- Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions.
- Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support.
- Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity.

##### Cons

- Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality.
- Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications.
- Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements.
- Users experience a **slight learning curve** initially, but onboarding support helps ease the process.
- Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments.

#### What Are Recent G2 Reviews of Gladly?

**["Intuitive, Unified Customer Conversations with Powerful Analytics"](https://www.g2.com/survey_responses/gladly-review-12917752)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12917752)

**["managing home care visits using gladly"](https://www.g2.com/survey_responses/gladly-review-12765926)**

**Rating:** 4.5/5.0 stars

_— Ranjit K._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12765926)

#### What Are G2 Users Discussing About Gladly?

- [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments
- [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for)

### [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)

RingCentral Contact Center is a software designed to orchestrate workflows, agents, and knowledge across every customer interaction at precision and scale. The software provides front- and back-office workflow connectivity, knowledge bridging across teams, and augmented human and AI agent collaboration by leveraging Enlighten AI, trained on the industry's largest labeled and validated CX dataset. It automates customer service journey design and operation and reduces the fragmentation caused by traditional inflexible CCaaS platforms and point solutions. RingCentral Contact Center addresses productivity and consistency challenges by combining unified communications and contact center capabilities under one open, comprehensive platform. The software supports cross-channel customer interactions, role-based agent augmentation, and end-to-end journey management for organizations of all sizes.

**Average Rating:** 4.1/5.0

**Total Reviews:** 211

#### How Do G2 Users Rate RingCentral Contact Center?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 9.7/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 9.2/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 7.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind RingCentral Contact Center?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Consumer Services
- **Company Size:** 47% Small, 38% Medium

#### What Do G2 Reviewers Say About RingCentral Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of RingCentral Contact Center, enabling seamless communication and call management.
- Users appreciate the **robust VoIP capabilities** of RingCentral Contact Center, enabling seamless communication for remote teams.
- Users find the **intuitive interface** of RingCentral Contact Center enhances efficiency and flexibility for remote communication.
- Users value the **helpful customer support** at RingCentral, resolving issues efficiently and enhancing users' experience.
- Users value the **efficient support** from RingCentral Contact Center, facilitating quick solutions and flexible communication options.

##### Cons

- Users struggle with **call issues** , including bad numbers and complex troubleshooting, impacting their overall experience with RingCentral.
- Users report issues with **call connectivity** , experiencing disconnections and difficulties in ending calls effectively.
- Users experience **call quality issues** with RingCentral Contact Center, often facing disconnections and connectivity challenges.
- Users face significant **connection issues** with RingCentral, impacting call accessibility and overall user experience negatively.
- Users face frequent **connectivity issues** with RingCentral, impacting call reliability and overall user experience.

#### What Are Recent G2 Reviews of RingCentral Contact Center?

**["Easy-to-use Omnivhannel Platform with reliable Call Quality."](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279)**

**Rating:** 4.5/5.0 stars

_— Sujal S._

[Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279)

**["RingCentral Contact Center Changed How I Pick Up Conversations Instead of Restarting Them"](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13169207)**

**Rating:** 5.0/5.0 stars

_— Aashu J._

[Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13169207)

#### What Are G2 Users Discussing About RingCentral Contact Center?

- [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment
- [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote
- [What is the difference between a contact center and a call center?](https://www.g2.com/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center)
- [How does call center software work?](https://www.g2.com/discussions/how-does-call-center-software-work)
- [What is a contact center software?](https://www.g2.com/discussions/what-is-a-contact-center-software)

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Spotlight Categories

[Relational Databases](https://www.g2.com/categories/relational-databases)

[Video Editing Software](https://www.g2.com/categories/video-editing)

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[Talent Assessment Software](https://www.g2.com/categories/talent-assessment-software)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)

- [Call & Contact Center](/categories/call-contact-center)
- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)

- [Contact Center Payments](/categories/contact-center-payments)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Conversational Support Themes](/categories/conversational-support/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated April 9, 2026

Conversational support software offers an alternative to ticket-based customer service by placing the customer, rather than the incident, at the center of every interaction, enabling omnichannel service that recognizes individuals with a persistent identity and history across any channel at any time.

### Core Capabilities of Conversational Support Software

To qualify for inclusion in the Conversational Support category, a product must:

- Apply a common and centralized structure to all customer interactions, service-related or otherwise
- Provide a unified view of customer conversations across two or more channels such as email, chat, SMS, or social media
- Route customer conversations via algorithmic or AI-driven sorting, or both
- Track customer profiles and conversation history across channels
- Leverage advanced automation, AI, or chatbots to improve customer service experiences

### Common Use Cases for Conversational Support Software

Customer service teams use conversational support software to deliver more personalized, context-aware support experiences at scale. Common use cases include:

- Engaging pre-purchase prospects and post-purchase customers through a unified platform
- Proactively contacting customers based on behavioral triggers using social media and AI integrations
- Coordinating customer data from past conversations, sentiment, and [CRM software](https://www.g2.com/categories/crm) for intelligent routing

### How Conversational Support Software Differs from Other Tools

Conversational support software is distinct from [help desk software](https://www.g2.com/categories/help-desk) because it does not separate service interactions from other customer contact reasons, handling both pre- and post-purchase engagement in one platform. Some conversational support products also incorporate features of [conversational marketing software](https://www.g2.com/categories/conversational-marketing) and integrate with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) and [customer self-service](https://www.g2.com/categories/customer-self-service) tools.

### Insights from G2 on Conversational Support Software

Based on category trends on G2, omnichannel conversation management and intelligent routing stand out as standout capabilities. Improved customer satisfaction and reduced resolution times stand out as the primary outcomes of adoption.

Top Tools at a Glance

| 

 | 

Omnichannel ticket routing with unified agent workspace

 | 

User Review

"Unified Omnichannel Support with Powerful Automation and Analytics"

 |
| 

 | 

Omnichannel case routing with Salesforce-native AI

 | 

User Review

"“Daily Use Review of Salesforce Service Cloud in Collections”"

 |
| 

 | 

Knowledge-base-grounded AI ticket deflection

 | 

User Review

"End: Efficient technical support and an easy-to-use platform"

 |
| 

 | 

Omnichannel ticketing with CRM-native conversation history

 | 

User Review

"Ticket management and centralized support with automations that enhance the experience"

 |
| 

 | 

Unified inbox for multi-channel customer conversations

 | 

User Review

"Reputation Management Life Saver!"

 |
| 

 | 

No-code conversational support with trainable knowledge bases

 | 

User Review

"Jotform AI Agent Streamlined My Workflow and Boosted Efficiency"

 |
| 

 | 

Omnichannel ticket routing with automation workflows

 | 

User Review

"A support tool that quietly made our response process less chaotic, smooth, flexible, an"

 |
| 

 | 

Unified SMS inbox with AI-automated follow-up

 | 

User Review

"Fees less like a review collection tool and more like a digital front desk"

 |
| 

 | 

Omnichannel inbox with AI-automated conversation routing

 | 

User Review

"Sleek UI, Fast Onboarding, and AI Agents That Drive Real Sales"

 |

* * *

Show More

* * *

## How Do You Choose the Right Conversational Support Software?

### What You Should Know About Conversational Support Software

### **Conversational Support Software Buying Insights at a Glance**

[Conversational support software](https://www.g2.com/categories/conversational-support) enables real-time, multi-channel customer interactions by integrating chat, messaging, and AI-powered assistance into unified support workflows. Instead of treating customer conversations as disconnected tickets across fragmented channels, these platforms centralize interactions from email, chat, social media, and messaging apps into cohesive conversation histories. The result is a support experience that feels more like continuous dialogue and less like repetitive ticket exchanges.

As customer expectations for instant, personalized responses intensify, the best conversational support software has become essential infrastructure for customer service operations. Support teams rely on conversational customer engagement platforms to unify conversations across multiple channels, automate routine responses with [AI chatbots](https://www.g2.com/categories/ai-chatbots), route complex issues to specialized agents, maintain context across conversation threads, and provide self-service through [knowledge bases](https://www.g2.com/categories/knowledge-base-software) and conversational interfaces. In practice, conversational support platforms act as the connective layer between customer communication channels, agent workflows, and [knowledge management systems](https://www.g2.com/categories/knowledge-management).

Based on G2 review data, users rate conversational support software strongly overall. The category holds an average star rating of 4.57/5 and an average likelihood to recommend of 9.14/10. Ease-of-use metrics trend high across the category, with 6.42/7 for Ease of Use, 6.26/7 for Ease of Setup, and 6.34/7 for Quality of Support. These scores suggest that most teams are able to adopt conversational customer engagement software relatively quickly once routing rules and integrations are configured.

The biggest buying pattern that appears across reviews is that teams evaluating conversational support platforms are trying to balance two priorities at once: delivering personalized customer experiences and maintaining operational efficiency at scale. Strong platforms typically succeed by combining intelligent automation, omnichannel conversation management, and agent-friendly interfaces that reduce context switching.

Common use cases include omnichannel conversation management consolidating customer interactions from email, live chat, social media, SMS, and messaging apps into unified agent workspaces, AI-powered chatbots handling routine inquiries and collecting information before human handoff, proactive customer outreach sending targeted messages based on user behavior or account status, team collaboration features enabling internal notes and conversation assignment across support teams, knowledge base integration surfacing relevant articles during conversations to accelerate resolution, and conversation analytics tracking response times, resolution rates, and customer satisfaction across channels. Organizations also leverage these platforms for automated ticket routing, conversational commerce that enables purchases within chat, and sentiment analysis to identify frustrated customers who require priority attention.

Pricing for conversational support solutions usually scales with the number of support agents, the volume of conversations handled, advanced features such as AI automation and analytics, and the depth of integration with [CRM](https://www.g2.com/categories/crm) and [helpdesk systems](https://www.g2.com/categories/help-desk). Entry-level plans typically start with basic live chat and limited automation, while [enterprise conversational support software](https://www.g2.com/categories/conversational-support/enterprise) offers advanced AI capabilities, custom workflows, dedicated account management, and SLA-backed uptime guarantees.

**Top 5 FAQs from conversational support software buyers**

- How do conversational support platforms balance automation efficiency with maintaining personalized customer experiences?
- What omnichannel capabilities do conversational support tools offer for managing conversations across messaging apps and social media?
- How well do conversational support systems integrate with existing CRM, helpdesk, and customer data platforms?
- What level of AI sophistication do conversational support platforms provide for routing and automated responses?
- How do conversational support solutions handle conversation context retention across multiple customer touchpoints?

G2's top-rated conversational support software, based on verified reviews, includes [Salesforce Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews), [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews), [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews), [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews), [and Freshdesk.](https://www.g2.com/products/freshdesk/reviews)

### What Are the Top-Reviewed Conversational Support Software on G2?

[Salesforce Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews)

- Number of Reviews: 660
- Satisfaction: 98
- Market Presence: 99
- G2 Score: 99

[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

- Number of Reviews: 2077
- Satisfaction: 95
- Market Presence: 95
- G2 Score: 95

[HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)

- Number of Reviews: 1677
- Satisfaction: 94
- Market Presence: 89
- G2 Score: 91

[Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews)

- Number of Reviews: 2132
- Satisfaction: 99
- Market Presence: 75
- G2 Score: 87

[Freshdesk](https://www.g2.com/products/freshdesk/reviews)

- Number of Reviews: 721
- Satisfaction: 87
- Market Presence: 84
- G2 Score: 85

Satisfaction reflects how users rate their experience with the product based on review signals such as usability, support, and likelihood to recommend. ([Source 2](https://www.g2.com/reports))

Market Presence represents a product's market footprint based on company size, user adoption, and product growth indicators. ([Source 2](https://www.g2.com/reports))

G2 Score combines Satisfaction and Market Presence to create a category-level ranking that enables direct product comparison. ([Source 2](https://www.g2.com/reports))

Learn more about how G2 calculates these scores. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies))

### What I Often See in Conversational Support Software Software

#### Pros: What I See Users Consistently Appreciating

- **Unified inbox consolidating conversations from multiple channels into single workspace**

_“I still really appreciate having cross-channel support with email, calls, and chats all in one central platform. One thing I’ve continued to value is how easy it is to review a customer’s full ticket history, which helps provide better context and continuity when assisting them. I also really like the ability to merge tickets from the same user to avoid duplicate conversations with different agents. That feature helps keep communication organized and ensures customers aren’t repeating themselves.”_ - [Leathia M.](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-6478483), Zendesk for Customer Service Review

- **AI-powered chatbots handling routine inquiries before escalating to human agents**

_“I really appreciate how Fin by Intercom uses AI to efficiently handle customer queries, especially the simpler ones, and that it's able to effectively filter out unnecessary inquiries. This feature significantly streamlines our customer support process by reducing our team's workload, allowing us to focus on more detailed customer interactions. It's incredibly beneficial that approximately 25% of customer interactions are managed autonomously by the system, hence saving valuable time that we can invest in refining our content or addressing more complex customer issues in greater detail.”_ - [Bruno M.](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11898144), Fin by Intercom Review

- **Knowledge base integration surfacing relevant articles during live conversations**

_“Salesforce Service Cloud provides exceptional omnichannel customer support, allowing seamless case management across email, phone, chat, and social media from a unified platform. The centralized data and reporting make it easy to track service metrics and deliver personalized support. Automation features, like AI-driven case assignment and knowledge base integration, significantly boost agent productivity and improve response times, ultimately enhancing customer satisfaction.”_ - [Shweta P.](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-11823925), Salesforce Service Cloud Review

#### Cons: Where I See Many Platforms Falling Short

- **Steep learning curve navigating advanced customization and workflow automation features**

_“Zendesk could improve by making its interface simpler and reducing the learning curve for new users. Additionally, offering more advanced features in lower pricing tiers would make the platform more accessible for smaller support teams.”_ - [Sairaja S.](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-11438329), Zendesk for Customer Service Review 

- **Limited mobile app functionality compared to desktop experience for agents**

_“In some scenarios, the Front app in mobile phone can't function that much of the web access. Some notifications are too many to sort. If you're receiving a large volume of messages, such as SMS or chat, coming from replies from the automation sent by the integrated software, sometimes it overwhelms. There are also times that the Front app crashes and is not recommended to use on a phone while you're in a weak signal of internet connection or mobile data.”_ - [Steve O.](https://www.g2.com/products/front/reviews/front-review-10652740), Front Review

- **Advanced features locked behind higher-tier plans restricting smaller team access**

_“The biggest downside is pricing; it can scale up quickly as your user base or contact volume grows. Some features that feel core (like advanced reporting or certain automation tools) are gated behind higher-tier plans. Also, while the inbox is powerful, there’s a bit of a learning curve for new team members to fully grasp the workflows and settings. Finally, their support response times can sometimes be slower than expected for a tool that powers customer support.”_ - [Will P.](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11161548), Fin by Intercom Review

### My Expert Takeaway on Conversational Support Software in 2026

Review data suggests that conversational support software performs particularly well in areas that tend to drive long-term product adoption. The category averages 4.57 out of 5 stars, paired with a 9.14 out of 10 likelihood-to-recommend score, which indicates that most support teams see meaningful value from these platforms once they become part of customer service operations.

Where I see the biggest difference between average and high-performing teams is how they use these tools beyond basic live chat. The most successful teams treat the best conversational support software as comprehensive customer engagement platforms, not just as reactive support channels. They actively leverage proactive messaging to reach customers before issues escalate, use conversation analytics to identify common pain points and improve self-service content, and employ AI automation to handle tier-one inquiries while routing complex issues to specialized agents. That approach helps maintain stronger customer satisfaction scores and reduces average handling time across the support organization.

I also notice stronger adoption patterns in industries where customer experience directly impacts retention, such as computer software, consumer services, marketing and advertising, and financial services. In those environments, support teams often manage high volumes of conversations while maintaining personalized interactions. Conversational customer engagement platforms make it easier to scale support operations while preserving conversation context and customer history across multiple touchpoints.

Another clear trend in the data is that ease of use and integration capabilities strongly influence adoption. Products with the highest recommendation scores tend to combine powerful automation features with intuitive interfaces that reduce agent training requirements. Metrics like Ease of Use (6.42/7), Ease of Setup (6.26/7), and Quality of Support (6.34/7) reinforce the idea that most teams can implement these platforms without significant operational friction, especially when platforms integrate seamlessly with existing CRM and helpdesk systems.

If I were advising a team evaluating conversational support platforms, I would focus on three things early in the buying process: how effectively the platform unifies conversations across the channels where your customers actually communicate, how intelligently AI automation can handle routine inquiries while knowing when to escalate to humans, and how well conversation data integrates with your broader customer data ecosystem to enable personalized support. The tools that perform best in those areas usually become foundational infrastructure for customer service excellence and retention.

### Conversational Support Software FAQs

#### **What are the best platforms for integrating conversational support with help desks?**

Helpdesk integration enables seamless ticket creation and conversation tracking across support systems. Top platforms on G2 include:

- [Salesforce Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) **:** Native integration with Service Cloud ticketing and case management.
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) **:** Unified platform combining conversational support with robust ticketing.
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) **:** Integrated helpdesk with conversational tools and CRM connectivity.
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) **:** Omnichannel support combining tickets, chat, and phone in one platform.
- [Front](https://www.g2.com/products/front/reviews) **:** Shared inbox connecting conversations to helpdesk workflows and team collaboration.

#### **What is the best software for managing omnichannel conversational support?**

Omnichannel management requires unified conversation handling across email, chat, social media, and messaging apps. Best software on G2 includes:

- [respond.io](https://www.g2.com/products/respond-io/reviews) **:** Purpose-built for managing conversations across WhatsApp, Facebook, Instagram, and more.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) **:** Omnichannel platform consolidating customer interactions across multiple touchpoints.
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) **:** Enterprise omnichannel AI platform with unified conversation orchestration.
- [SleekFlow](https://www.g2.com/products/sleekflow/reviews) **:** Omnichannel messaging platform integrating WhatsApp, WeChat, and social channels.

#### **What are the best tools for personalizing customer support chats?**

Personalization requires customer context, conversation history, and intelligent routing. Best tools on G2 include:

- [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** AI-powered personalization with customer data integration and smart suggestions.
- [Gladly](https://www.g2.com/products/gladly/reviews) **:** Customer-centric platform organizing conversations around people, not tickets.
- [Kustomer](https://www.g2.com/products/kustomer/reviews) **:** CRM-powered support platform with comprehensive customer timeline views.
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) **:** Context-aware support with integrated customer data and conversation history.
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) **:** CRM-integrated support enabling personalized conversations with full contact context.

#### **What are the top platforms for proactive conversational support?**

Proactive support requires triggered messaging, behavioral analytics, and targeted outreach capabilities. Top platforms on G2 include:

- [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** Proactive messaging based on customer behavior and product usage patterns.
- [Podium](https://www.g2.com/products/podium/reviews) **:** Proactive SMS and messaging outreach for customer engagement and reviews.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) **:** Automated review requests and proactive customer communication tools.
- [Textline](https://www.g2.com/products/textline/reviews) **:** Business texting platform enabling proactive customer messaging campaigns.

#### **What are the top-rated conversational support platforms for enterprises?**

Enterprises need platforms that support large teams, advanced security, and complex workflows. Top-rated enterprise conversational support platforms on G2 include:

- [Salesforce Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) **:** Enterprise-grade platform with comprehensive customization and scalability.
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) **:** Widely adopted enterprise solution with robust admin controls.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) **:** Enterprise customer experience platform with advanced analytics and reputation management.
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) **:** Scalable helpdesk supporting large enterprise support organizations.

#### **Which conversational support software offers the best analytics?**

Analytics require conversation tracking, performance metrics, and sentiment analysis. Software with the best analytics on G2 includes:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) **:** Comprehensive analytics including sentiment analysis, response metrics, and reputation tracking.
- [Salesforce Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) **:** Advanced reporting and dashboards with customizable KPIs.
- [Kustomer](https://www.g2.com/products/kustomer/reviews) **:** Customer journey analytics with conversation performance insights.
- [Front](https://www.g2.com/products/front/reviews) **:** Team analytics tracking response times, conversation volumes, and agent productivity.
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) **:** Detailed analytics on support metrics, customer satisfaction, and team performance.

### Sources

1. [G2 Research Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies)
2. [G2 Market Presence Score Overview](https://www.g2.com/reports)

Researched By: [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Last updated on: March 15, 2026

###