I like the flexibility of Maven in it's amount of surfaces available to use it on. Testing and tweaking the system is pretty straightforward and easy to manage. The integrations with our other systems to supplement it to better support customers is great. The implementation was easy for us and the Maven Customer Success person was very helpful. My service team has seen a slow and steady increase in low hanging fruit service resolutions handled by Maven as opposed to someone on my team. This enables my team to focus on the more technical and complex solutions. We are "stress testing" Maven's ability to manage multifaceted technical issues as well. The prompting and management of it in these areas is proving to be difficult and nuanced. It is working though and I believe this is the nature of using an AI Agent with heavily technical service request. Review collected by and hosted on G2.com.

With Maven being new there are a lot of changes happening on the back end like reporting changes, naming conventions shifting. Nothing dramatic but those little things, if not communicated quickly and effectively can cause confusion on our end. Communications have improved over time.

One thing I'm leery about with any AI Agent is it grading and monitoring itself. Maven has good functionality in these areas but it's also skewed at times because it can't see the whole picture. The nature of AI is like this though, it's a tool and it's up to us as the users to ensure it's really performing the way it should be and manage it. Review collected by and hosted on G2.com.

Maven AGI has made it possible for our AI agent, Maria, to achieve a high resolution rate while allowing our human agents to focus on more complex, high-value client needs.

The onboarding process was seamless, and the ongoing support from Maven AGI has helped us continuously improve Maria’s performance through targeted prompt training.

As a result, Maria is not just a tool in our stack… she is a trusted member of our support team who delivers measurable client satisfaction. Review collected by and hosted on G2.com.

There is nothing I dislike about working with Maven.

My only wish is that we had discovered them sooner, given the positive impact Maria has had on our support operations and client experience. Their expertise, responsiveness, and collaborative approach have exceeded every expectation. Review collected by and hosted on G2.com.

Powerful product that's quickly iterated on with a reliable, transparent roadmap that allows us to plan our own improvements in partnership. Our Maven account team are very engaged with our ambitions and the features we need to see for success; working collaboratively with us on pushing new experiences to our users.

In combination, Maven gives us excellent enablement for our support reps through co-pilot and also natural, conversational support directly to our users through their chatbot. Review collected by and hosted on G2.com.

Their focus on shipping new features and products can mean documentation lags and features like insights and data reporting can follow behind, so we find ourselves relying on our account team more than we'd like for information and specifics (though they're super responsive!) Review collected by and hosted on G2.com.

Maven's integration process was extremely smooth and straightforward. We've been using it for almost a year, and it's clear that the product is constantly evolving based on customer feedback. The Customer Success team is outstanding — always responsive and helpful — and when needed, we've even been able to get direct support from their developers, which is a big plus. Review collected by and hosted on G2.com.

It could be great if they will implement log and screenshot analysis in Copilot. There’s not much to dislike, If anything, some of the early-stage features required fine-tuning, but the team has consistently addressed feedback quickly. Their fast pace of improvement makes it easy to overlook any initial limitations. Review collected by and hosted on G2.com.

We brought in Maven AGI to replace an existing, clunky, non-generative chatbot. And we were skeptical during the initial demos because of the number of applications our company produces and the large amount of knowledge documentation we have for supporting them.

But Maven has far exceeded our expectations and has become an invaluable addition to our customer self-help resources. The generative AI is fantastic and feels almost exactly like a conversation with a live agent.

The AI accepts prompting quite well and generally follows all instructions (more complicated scenarios take some extra nuanced prompting and finessing, but we ultimately make it work).

The Maven team is incredibly helpful and available, both during the initial startup phase and now into our day-to-day maintenance and additional development. They readily accept feedback and are very open to new ideas from customers.

So far, our Maven AI agents have ingested over 1,500 source documents / additional knowledge, and they handle all that content with ease. Whether the generative output is spot-on all by itself or requires a little extra training, it all adds up to a great end-user experience.

I highly recommend Maven AGI! Review collected by and hosted on G2.com.

Since Maven is a relatively new company, there's a bit of functionality here and there that they haven't implemented yet. However, every time we bring something to their attention, they either note that it's already on their roadmap or they quickly forward the feedback to their Development team. So this technically isn't a "dislike." Review collected by and hosted on G2.com.

Maven is a highly effective tool designed to enhance client service by streamlining workflows. It facilitates faster resolutions by considering all the sources provided to it and includes the source of its answers, allowing you to verify the information before sharing it. Review collected by and hosted on G2.com.

It's an amazing tool to use and is beginner-friendly. However, please keep in mind that you'll always need to double-check the answers it provides and make sure you have all your resources up to date. Review collected by and hosted on G2.com.

Its an enterprise level customer support for large data support and operations.

Security standards are good. Review collected by and hosted on G2.com.

Pricing is not good and Need continuous maintenance. Review collected by and hosted on G2.com.

A fully generative, trainable, reliable AI. Review collected by and hosted on G2.com.

still certain limitations that are on their roadmap, but excited to see what they product Review collected by and hosted on G2.com.

Maven AGI was able to set up our email and chat apps in less than a week. We've trialed a lot of softwares and they were the best to work with. Review collected by and hosted on G2.com.

So far everything is awesome and our team loves it! Review collected by and hosted on G2.com.