--- title: Mattersight Reviews meta\_title: 'Mattersight Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Mattersight works for a business like yours. date\_modified: '2026-03-17' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Mattersight Reviews & Product Details Mattersight Corporation specializes in enterprise analytics, focusing on enhancing customer and employee interactions through behavioral analysis. Their flagship product, Predictive Behavioral Routing, utilizes advanced algorithms to assess communication styles, personality traits, and behavioral characteristics of both customers and employees. By analyzing these factors, the system optimally pairs customers with the most compatible employees, fostering stronger connections and improving interaction outcomes. Key Features and Functionality: - Behavioral Analytics: Captures and examines customer and employee interactions, including desktop data and contextual information, to gain insights into behaviors and preferences. - Predictive Routing: Utilizes proprietary algorithms and behavioral models to predict the optimal customer-employee pairing, enhancing the likelihood of a positive interaction. - Seamless Integration: Delivered through a SaaS model, the solution integrates effortlessly with existing telephony and routing systems, requiring no changes to current processes or employee training. Primary Value and Problem Solved: Mattersight's Predictive Behavioral Routing addresses the challenge of impersonal and inefficient customer service interactions. By aligning customers with employees who best match their communication styles and personalities, the solution enhances customer satisfaction, reduces service costs, and improves key performance metrics such as first-call resolution and sales conversion rates. This personalized approach leads to more meaningful conversations, fostering customer loyalty and driving significant business value. * * * Seller [NICE](https://www.g2.com/sellers/nice-e5858c39-7c0b-48cb-9450-78b254a399f4) Discussions [Mattersight Community](https://www.g2.com/products/mattersight/discuss) Show More ## Top-Rated Alternatives [ ![HubSpot Marketing Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Marketing Hub") HubSpot Marketing Hub 4.4/5(14,912) ](https://www.g2.com/products/hubspot-marketing-hub/reviews) [ ![Agentforce Marketing (formerly Salesforce Marketing Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Marketing (formerly Salesforce Marketing Cloud)") Agentforce Marketing (formerly Salesforce Marketing Cloud) 4/5(4,629) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) [ ![impact.com](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "impact.com") impact.com 4.4/5(2,404) ](https://www.g2.com/products/impact-com/reviews) [ View All Alternatives ](https://www.g2.com/products/mattersight/competitors/alternatives) ## Mattersight hasn't been reviewed yet Used Mattersight? Your experience helps thousands of software buyers make confident decisions. G2 reviews are authentic and verified. [ Here's how. ](#modal-b51694bd27470e3edfd1) We strive to keep our reviews authentic. G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner. [Read more](https://legal.g2.com/community-guidelines) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/mattersight/pricing) ## Work at NICE? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/mattersight/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics) ##### Explore More [AnnounceKit vs LaunchNotes vs Beamer for a SaaS product team comparing release notes management platforms: which makes it easiest to communicate product updates in a way that actually drives customer engagement?](https://www.g2.com/discussions/announcekit-vs-launchnotes-vs-beamer-for-a-saas-product-team-comparing-release-notes-management-platforms-which-makes-it-easiest-to-communicate-product-updates-in-a-way-that-actually-drives-customer-engagement%20)[CAST Highlight vs Planview Portfolios for C-level reporting on application portfolio health: which gives enterprise teams cleaner visibility without pulling architects into every conversation?](https://www.g2.com/discussions/cast-highlight-vs-planview-portfolios-for-c-level-reporting-on-application-portfolio-health-which-gives-enterprise-teams-cleaner-visibility-without-pulling-architects-into-every-conversation)[What are the best DataOps tools for reducing data delivery times?](https://www.g2.com/discussions/what-are-the-best-dataops-tools-for-reducing-data-delivery-times) [Which platform offers the best machine learning solutions](https://www.g2.com/discussions/which-platform-offers-the-best-machine-learning-solutions)[Best webinar software for small businesses](https://www.g2.com/discussions/best-webinar-software-for-small-business)[What's the best VR collaboration software for distributed teams needing immersive presence?](https://www.g2.com/discussions/what-s-the-best-vr-collaboration-software-for-distributed-teams-needing-immersive-presence) [Show MoreShow Less](javascript:void(0);)