MatrixCare Home Health and Hospice Reviews & Product Details

What I like most about MatrixCare Home Health and Hospice is that everything’s in one place—documentation, scheduling, and billing—so it cuts down on a lot of back-and-forth. Once you get used to it, the workflow feels natural and helps keep things moving without juggling multiple systems. Review collected by and hosted on G2.com.

One downside is that it can feel a bit clunky at times, especially when navigating between different sections. There’s definitely a learning curve, and some tasks take more clicks than they probably should. It works well once you’re familiar with it, but getting there can be a little frustrating. Review collected by and hosted on G2.com.

MatrixCare Home Health& Hospice system is one of the best cloud-based post-acute care systems on the market. With the timely customer service and consistent content updates, they are light years ahead of the competition! Review collected by and hosted on G2.com.

The only downside is if you are using the system for only hospice or only home health, you do end up feeling like you bought a house and only use a few rooms. However, the benefits far outweigh this one downside. Review collected by and hosted on G2.com.

The ease of use for patient charting is the best part of the software. Being able to chart on an iPad app makes it easier for clinicians to get their job done. Seamless integrations with our PBM and other 3rd party vendors, such as CommonWell and Surescripts is helpful. The constant enhancement/development that is being done routinely through updates is always great to see. Review collected by and hosted on G2.com.

While charting on the iPad app is usually fantastic, the fact that you can ONLY chart visit note documentation through the app and not the website is a downside. There are also many features of a Hospice/Home Health EMR that are missing. No true bereavement charting solution is available. The inpatient charting needs to be enhanced to work as a true inpatient charting system and not just a home health add-on. There are also other small refinements to the solution that would make it so much more helpful to the end user to make charting easier and more efficient. Review collected by and hosted on G2.com.

User Interface for clinicians is great and allows them to focus on skilled services instead of being drowned in the documentation. The ease of the App and device is really helpful. Review collected by and hosted on G2.com.

Slow Updates, Only allows you to have 50 patients listed on your device, does not have pediatric friendly documentation notes, would like to see quicker software updates. Review collected by and hosted on G2.com.

Easy to use and help is very helpful and easy to search. Review collected by and hosted on G2.com.

Somethings take too many keystrokes to get to. Review collected by and hosted on G2.com.

Matrixcare helps us meet all requirements, so when we have our audits, we meet all state requirements. Review collected by and hosted on G2.com.

I wouldn't say I liked the chat. It is not very helpful, and it is disorganized. Review collected by and hosted on G2.com.

I love that Matrixcare is easy to use on the ipad in the home! Review collected by and hosted on G2.com.

At times there are glitches and changes that are rolled out and impact the clinicians tremndously. This leads to inefficiencies among departments and can delay care. Review collected by and hosted on G2.com.

When I ask a question and they cannot give me answer right away. They make sure within 24 hours they will get back to me. They send email and make a phone call all the time to make sure that you are on the same page in order to solve the problem or the issue. Review collected by and hosted on G2.com.

Sometimes there is no support available on the chatting page. Review collected by and hosted on G2.com.

Clinician-friendly software - easy to use and navigate Review collected by and hosted on G2.com.

The AFO side has some challenges with reporting Review collected by and hosted on G2.com.

I like that Matrixcare is truly focused on the needs of our agency and collaborates well with us. We feel that we truly have a voice related to our EMR needs.

We like that they are willing to listen to our needs and opinions and often improves the software with those in consideration.

Matrixcare respects the desire to work smarter not harder and have focused documentation and process flows that are not reduntant and are meaningful.

The huge strides that have been made for interoperability in the recent time frame is wonderful and we are appreciative for the focus and attention to continue to develop this.

We appreciate and value that they have never let us down in relation to any required compliance or regulatory components.

We feel that Matrixcare is the best EMR Partnership for our agency and is robust in the software for both the Clinical side as well as the Administrative and Billing side. Review collected by and hosted on G2.com.

It is not a major dislike, however we would like to see changes or a little faster but we do understand the amount of research, development, and testing that is required. Review collected by and hosted on G2.com.