# MatrixCare Home Health and Hospice Reviews **Vendor:** MatrixCare **Category:** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) **Average Rating:** 3.8/5.0 **Total Reviews:** 53 ## About MatrixCare Home Health and Hospice MatrixCare HomeCare, Home Health and Hospice is a comprehensive EHR solution providing the ideal combination of a cloud-based back-office system and iPad point-of-care app. Designed for clinicians by clinicians, it is easy, intuitive and efficient for the clinician, yet complete with powerful features that maximize documentation accuracy and compliance. MatrixCare is committed to innovation and patient-centric interoperability in the post-acute industry. ## MatrixCare Home Health and Hospice Reviews ### 1. Simple, All-in-One Solution Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about MatrixCare Home Health and Hospice?** What I like most about MatrixCare Home Health and Hospice is that everything’s in one place—documentation, scheduling, and billing—so it cuts down on a lot of back-and-forth. Once you get used to it, the workflow feels natural and helps keep things moving without juggling multiple systems. **What do you dislike about MatrixCare Home Health and Hospice?** One downside is that it can feel a bit clunky at times, especially when navigating between different sections. There’s definitely a learning curve, and some tasks take more clicks than they probably should. It works well once you’re familiar with it, but getting there can be a little frustrating. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** It solves the issue of having everything scattered by putting documentation, scheduling, billing, and patient info in one place. That means less time tracking things down and more time focused on patient care. ### 2. Great EMR system for post-acute care **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel W. | Registered Nurse, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MatrixCare Home Health and Hospice?** MatrixCare Home Health& Hospice system is one of the best cloud-based post-acute care systems on the market. With the timely customer service and consistent content updates, they are light years ahead of the competition! **What do you dislike about MatrixCare Home Health and Hospice?** The only downside is if you are using the system for only hospice or only home health, you do end up feeling like you bought a house and only use a few rooms. However, the benefits far outweigh this one downside. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** MatrixCare Home Health and Hospice works consistently to stay ahead of regulatory changes, bringing updates to the platform before requirements hit. These changes have led to decreased site visit citations and better internal processes. ### 3. Very user friendly with high number of integrations possible, but needs some refinement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about MatrixCare Home Health and Hospice?** The ease of use for patient charting is the best part of the software. Being able to chart on an iPad app makes it easier for clinicians to get their job done. Seamless integrations with our PBM and other 3rd party vendors, such as CommonWell and Surescripts is helpful. The constant enhancement/development that is being done routinely through updates is always great to see. **What do you dislike about MatrixCare Home Health and Hospice?** While charting on the iPad app is usually fantastic, the fact that you can ONLY chart visit note documentation through the app and not the website is a downside. There are also many features of a Hospice/Home Health EMR that are missing. No true bereavement charting solution is available. The inpatient charting needs to be enhanced to work as a true inpatient charting system and not just a home health add-on. There are also other small refinements to the solution that would make it so much more helpful to the end user to make charting easier and more efficient. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** The need for an EMR software that is actively being developed and enhanced to provide us with the most up-to-date, reliable and interconnected cloud solution possible. ### 4. Great for Clinicians **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MatrixCare Home Health and Hospice?** User Interface for clinicians is great and allows them to focus on skilled services instead of being drowned in the documentation. The ease of the App and device is really helpful. **What do you dislike about MatrixCare Home Health and Hospice?** Slow Updates, Only allows you to have 50 patients listed on your device, does not have pediatric friendly documentation notes, would like to see quicker software updates. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Keeping us compliant with federal-level requirements. Understanding the needs of all types of programs that are specific to adults and pediatric home health. Has been easy to use. ### 5. Great hospice software **Rating:** 4.5/5.0 stars **Reviewed by:** Elaine V. | Dep. Dir. ITS, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about MatrixCare Home Health and Hospice?** Easy to use and help is very helpful and easy to search. **What do you dislike about MatrixCare Home Health and Hospice?** Somethings take too many keystrokes to get to. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Getting bills out the door faster so we get paid faster. ### 6. Matrixcare is a good EMR system **Rating:** 5.0/5.0 stars **Reviewed by:** Sara H. | Home Health Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about MatrixCare Home Health and Hospice?** Matrixcare helps us meet all requirements, so when we have our audits, we meet all state requirements. **What do you dislike about MatrixCare Home Health and Hospice?** I wouldn't say I liked the chat. It is not very helpful, and it is disorganized. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Using Matrixcare to keep track of our supervisory visits for patients has helped us to not miss having one done. ### 7. Clinician Friendly Software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MatrixCare Home Health and Hospice?** I love that Matrixcare is easy to use on the ipad in the home! **What do you dislike about MatrixCare Home Health and Hospice?** At times there are glitches and changes that are rolled out and impact the clinicians tremndously. This leads to inefficiencies among departments and can delay care. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Documentation barriers ### 8. support are very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about MatrixCare Home Health and Hospice?** When I ask a question and they cannot give me answer right away. They make sure within 24 hours they will get back to me. They send email and make a phone call all the time to make sure that you are on the same page in order to solve the problem or the issue. **What do you dislike about MatrixCare Home Health and Hospice?** Sometimes there is no support available on the chatting page. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** They solve the issue within 24 hours. Any issue from claims to documentation always there to help and answer questions. ### 9. Clinician friendly software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MatrixCare Home Health and Hospice?** Clinician-friendly software - easy to use and navigate **What do you dislike about MatrixCare Home Health and Hospice?** The AFO side has some challenges with reporting **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Easy access for documentaion ### 10. Matrixcare is the best EMR Partner for our agency **Rating:** 5.0/5.0 stars **Reviewed by:** Janell S. | Director Of Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about MatrixCare Home Health and Hospice?** I like that Matrixcare is truly focused on the needs of our agency and collaborates well with us. We feel that we truly have a voice related to our EMR needs. We like that they are willing to listen to our needs and opinions and often improves the software with those in consideration. Matrixcare respects the desire to work smarter not harder and have focused documentation and process flows that are not reduntant and are meaningful. The huge strides that have been made for interoperability in the recent time frame is wonderful and we are appreciative for the focus and attention to continue to develop this. We appreciate and value that they have never let us down in relation to any required compliance or regulatory components. We feel that Matrixcare is the best EMR Partnership for our agency and is robust in the software for both the Clinical side as well as the Administrative and Billing side. **What do you dislike about MatrixCare Home Health and Hospice?** It is not a major dislike, however we would like to see changes or a little faster but we do understand the amount of research, development, and testing that is required. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Sometimes specific billing partners (Payors) have specific tracking or assessment requirements that don't align with other payors or Line of business requirements not currently available within Matrixcare. It is difficult to "report on" did we meet that Payor requirement for X, Y, or Z and have multiple spreadsheets or tracking components outside of Matrixcare to meet those requirements. ### 11. Great on the front end **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2021 **What do you like best about MatrixCare Home Health and Hospice?** This software is easy to use and to navigate. Very easy to write orders and the charting is made easy with "checkboxes." It's also really easy to view the calendar and change visit days. **What do you dislike about MatrixCare Home Health and Hospice?** The charting may be easy for users on the front end but the software, at least as we had it set up, did not help our organization to meet all of the requirements when we were audited by the state and so we got flagged on several points. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** We needed an easy to use software that users would adopt so that we could not only serve our patients well but also be compliant with the requirements of the State on the back end. ### 12. Keeps us Compliant! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2021 **What do you like best about MatrixCare Home Health and Hospice?** It is web based and staff have the whole patient record in their hands. They can synch their tablets with cell service or wifi and the upgrades and updates are automatically sent out by Matrixcare. We do not have to download or install anything. Matrixcare is up to date and knowledgeable of our home health industry, the challenges we face, the regulations and laws that govern us and what we need the EMR to do. They regularly hold webinars to update clients on their developments, new regulations coming and how they are meeting them. The customer service is responsive and friendly. New staff learn the system fairly quickly which was a huge change form our last vendor. We can incorporate faxes and printed documents into the electronic medical record. The system has checks and balances to ensure we are meeting all of our policies, physician orders and regulation. **What do you dislike about MatrixCare Home Health and Hospice?** Matrixcare continuously updates their system with new features and developments, suggestions form clients, new industry rules and changes. Being able to carry over more information (current medications and care plans) from one chart to the next as with a payer change would be fantastic. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** We have increased our overall efficiency and processing greatly since we started using Matrixcare. We were able to realize an almost completely electronic medical record (EMR). We were able to have every field staff member use a tablet and have the EMR with them while they travel home to home for care. Electronic records can be viewed by every employee form a secure web based site. Filing, faxing, billing, payroll are more automated and efficient. We can fax out of the system as well which is more efficient. Physician orders are sent out and returned much faster which in turn can be billed faster. We had many manual QA processes that are either incorporated directly into the system and organized on a task list or are electronic now and more efficient. New staff members re onboarded quicker with shorter training times and less time to become proficient. Synching was often troublesome and information was sometimes lost for field staff that needed to be retyped, that does not happen with Matrixcare. There is much less time troubleshooting devices. Our old system used laptops and they were expensive, heavy and cumbersome. They often had issues with connection, batteries, viruses and we eliminated this with the tablets. ### 13. Overall great software, many opportunities on the way! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about MatrixCare Home Health and Hospice?** Most of all, I am impressed with the stability of both the AFO as well as the Mobile Point of Care Platform. This has been of most importance for our field clinicians, as well as our front office staff. **What do you dislike about MatrixCare Home Health and Hospice?** There are some areas that are currently being worked on. I wouldnt say there is anything I dislike, more like areas of improvement. Would like to see more automation within the AFO, for instance, missed visit notification, having this automated to send to physicians. Would like to see consent forms be able to be signed on the iPad and be tracked within the AFO. Would like ability to batch efax documents, so a physician would get all of their faxes with one cover sheet, instead of multiple documents with each of their own fax cover sheet. **Recommendations to others considering MatrixCare Home Health and Hospice:** Reach out to other agencies that are currently using MatrixCare. There are always new updates to help make the product even better. There are a lot of items on the roadmap that will really enhance the product. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** We realized early on when switching to MatrixCare that it truly was going to be a long term partnership. MatrixCare listens. We have been working closely with leadership at MatrixCare to enhance the product. We have worked intimately with the team on the multiple beta projects that are out there. These beta tests, will then go into General Release for all agencies. ### 14. Matrixcare Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about MatrixCare Home Health and Hospice?** Innovative, strategic and invested in customer feedback and growth in the industry. They test betas so releases go seamlessly. They have a supportive Customer Service team. **What do you dislike about MatrixCare Home Health and Hospice?** Currently working on improvements in the AFO side of the product. Payroll and streamlining time collection. Order management and batch sending to decrease volume to our referral sources. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Utilization of data and reporting in a dashboard format. MyAnalytics development have provided us an at a glance opportunity to view data and develop strategic focus on areas of improvement. Streamlining the timesheet process and its view in both IPAD and AFO to assure ease with processing payroll has been ongoing with improvements to assure timely accurate payroll submission. ### 15. Positive transition to MatrixCare **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about MatrixCare Home Health and Hospice?** iPad point of care solution and quick synching **What do you dislike about MatrixCare Home Health and Hospice?** lack of customization in documentation; lack of ability to test prior to update **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Transitioning to paperless chart; greater efficiency of referral process ### 16. Good for Long-term Care Facilities **Rating:** 4.0/5.0 stars **Reviewed by:** Aubrey K. | Clinical Dietitian, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2019 **What do you like best about MatrixCare Home Health and Hospice?** I liked that it was mostly user friendly. There were a few data pieces that were difficult to find, but it didn't take me long to become familiar with the software. I also liked that you could edit/revise your chart notes. There were multiple sections that covered each medical area, making it easy to get a comprehensive overview for my nutrition assessment charting. You can also create assessment templates which saves a lot of time. **What do you dislike about MatrixCare Home Health and Hospice?** The program didn't work as well on specific browsers, such as Internet Explorer. It took time to disable pop-up blockers to get reports to load. Some health information was not intuitive to find and it took time to search for it. **Recommendations to others considering MatrixCare Home Health and Hospice:** I would have no problem recommended MatrixCare. I have used other electronic health records, including PointClickCare and Meditech. I prefer MatrixCare to PointClickCare (more user friendly), and would say it's comparable to Meditech. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** I used MatrixCare for nutrition assessments in a long-term care facility. It was extremely convenient to have almost all of the medical data in one place, especially being a large facility. It made assessments go quickly. All users have access to this centralized data. A big time-saving benefit is the ability to create templates specific to your needs and requirements. ### 17. MatrixCare for the Ages **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about MatrixCare Home Health and Hospice?** The support team is amazing! With the endless problems that come with this system, the support team is always there to help us find a resolution. **What do you dislike about MatrixCare Home Health and Hospice?** The software is dated. We use it as an in home care business and our caregivers call in daily to report problems with the mobile feature. They can’t login, the system resets their password, they can’t access their schedule...endless problems. As a back user, I personally handle the quickbooks transactions. The allocations MatrixCare has for this makes absolutely no sense. Tax season is a nightmare with my accountant because we spend most of our time trying to decipher what MatrixCare has done with the accounting metrics. Scheduling feature is a joke. They say you can “match” a caregiver to a client. Not so much. Unless you put in exactly the caregivers availability, then everyone appears available. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Honestly none. We are just waiting for our contract to end. ### 18. Very easy to use platform and offers you the platform to find what you need quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias J. | Nursing Supervisor, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about MatrixCare Home Health and Hospice?** I like how this software offers the ability to upload patient pictures hence making it easier to identify them when giving medication, especially for those nurse who did not know the patients. **What do you dislike about MatrixCare Home Health and Hospice?** Very good system with nothing to dislike though improvement can always be made. **Recommendations to others considering MatrixCare Home Health and Hospice:** Very easy to use system with robust features and I therefore highly recommend it. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** With this software you can easily transfer a profile from one level of care to the other,this software has also made documentation to be a simple and easy thing. ### 19. Allows for less errors in care **Rating:** 5.0/5.0 stars **Reviewed by:** Daniella B. | Certified Nursing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2019 **What do you like best about MatrixCare Home Health and Hospice?** Gives you multiple choice questions and answers for each resident leaving little room for errors in care **What do you dislike about MatrixCare Home Health and Hospice?** Occasionally system glitches as well as needs a comment or additional note section for each resident **Recommendations to others considering MatrixCare Home Health and Hospice:** Very quick and easy to use **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Makes giving report quicker which means more time to take care of residents ### 20. Great program with lots of partnerships for easy communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2019 **What do you like best about MatrixCare Home Health and Hospice?** I like that they are commonly used in the medical billing software world **What do you dislike about MatrixCare Home Health and Hospice?** They are used so much that if you need any special changes for your organizational needs, you might not get it **Recommendations to others considering MatrixCare Home Health and Hospice:** I think it’s a good product, see what your company’s needs are and meet with a rep. They have been around for a long time and have great support. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** We are solving the problem of growing fast as a company and the benefits are that we can store up to 50 docs per resident and add notes. Each residents information lives in one spot that we did not have with our last company. ### 21. Care Manager Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about MatrixCare Home Health and Hospice?** All charting needs are within the program! **What do you dislike about MatrixCare Home Health and Hospice?** The lack of ease to pull up all facility admit discharge reports at once. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Instead of having multiple charting programs open, I just find all of my notes and therapy notes in MatrixCare and document my sent clinicals. ### 22. Easy simple use program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about MatrixCare Home Health and Hospice?** It is a simple use program. Clinical information is easy to search for. **What do you dislike about MatrixCare Home Health and Hospice?** It is hard to look up specific notes. A searchable or category feature would be very helpful and time saving. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** It's simple and quick use allows for expediant processing ### 23. MatrixCare - THE solution!!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2018 **What do you like best about MatrixCare Home Health and Hospice?** Working among the Senior Care communities I can only give you a report of what has been share with me when a community has used your software. They have enjoyed the user-friendliness of the operating system. This increase time management and allow the staff to complete other tasks and give more attention to the residents normally not able to be completed due to the other ways they use to handle tasks. I believe that that point alone should give you insight on hold this operating system will give you the advantage to deliver quality care and that alone is a value within is self.. **What do you dislike about MatrixCare Home Health and Hospice?** I have not had any dislikes shared with me thus far. The Only thing I can share is that a little more time on training them on how the system works. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** At this time it is only my clients that are using MatrixCare, they love the ease of how it make their job earier in managing their residents ### 24. Works well but needs user friendly interface **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about MatrixCare Home Health and Hospice?** Scheduling options, working in the schedule calendar **What do you dislike about MatrixCare Home Health and Hospice?** The time it takes to populate patient information **Recommendations to others considering MatrixCare Home Health and Hospice:** Works very well **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Scheduling, staffing, inputting patient demographics ### 25. Decent Experience With Matrix Care **Rating:** 4.0/5.0 stars **Reviewed by:** Breeanna M. | Sales Associate, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about MatrixCare Home Health and Hospice?** I like the fact that I can clock in and out on my phone using matrix, add tasks that were completed during my shift, and getting signatures. **What do you dislike about MatrixCare Home Health and Hospice?** It doesn’t allow me to put in progress notes for the client, or document mileage. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Being able to use this program efficiently and accurately. Being able to clock in and out on my smartphone is a great benefit. ### 26. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2019 **What do you like best about MatrixCare Home Health and Hospice?** Simple navigation. Makes my job easier. **What do you dislike about MatrixCare Home Health and Hospice?** Nothing. I like everything about it. Great program **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Patient care ### 27. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about MatrixCare Home Health and Hospice?** I enjoy the fact that it is easy to navigate through out the system. They have many functions for the whole company to use. You can do invoices for residents or the nurses can look at the residents medical records. **What do you dislike about MatrixCare Home Health and Hospice?** There's not too much that I can think of that I dislike. It can be slow at times, but that's usually when payroll is running their reports. I can't really think of anything else I dislike about this program other than the occasional slowness. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** For my position, I am able to create monthly rent statements for the residents. I am also able to bill claims through the system and send them off electronically. ### 28. Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2018 **What do you like best about MatrixCare Home Health and Hospice?** I love the fact that I’m able to clock in and out for my shifts and locate my weekly schedule. **What do you dislike about MatrixCare Home Health and Hospice?** There really isn’t much to dislike about this system besides it tells me most of the time that it’s unable to locate my location but my employer is able to verify location. **Recommendations to others considering MatrixCare Home Health and Hospice:** Great Product **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Time management for both HR and employee ### 29. Matrix is the best of the best for Senior Living! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2018 **What do you like best about MatrixCare Home Health and Hospice?** The ease of navigation through the database, and most definitely the access to reports that other systems do not offer. **What do you dislike about MatrixCare Home Health and Hospice?** Often times it seems there are too many tabs. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** I’m able to provide reports to back up the progress of my team and see the results of our efforts. ### 30. Elder Protective Services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about MatrixCare Home Health and Hospice?** The easy maneuvering and ease of the product. **What do you dislike about MatrixCare Home Health and Hospice?** Could be faster at times, but that could be due to the large volume of data. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** I have not been solving any problems with the product in the past few months. ### 31. EASE OF USE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2018 **What do you like best about MatrixCare Home Health and Hospice?** USER FRIENDLY AND ABLE TO NAVIGATE THROUGH AREAS WITH EASE **What do you dislike about MatrixCare Home Health and Hospice?** WOULD HAVE LIKED TO UTILIZE DOCUMENTATION COMPONENT MORE, BUT FACILITY HAD NOT LOADED THAT CAPABILITY YET. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** BETTER ASSESSMENT AND FOLLOWUP FOR RESIDENT CARE AND COMMUNICATION. ### 32. Great program for sending and receiving orders **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2018 **What do you like best about MatrixCare Home Health and Hospice?** The format in which orders are displayed once received is good and easy to follow and contains the right amount of information without overloading with detail **What do you dislike about MatrixCare Home Health and Hospice?** When sending orders via efax they have the same formatting whether they are discontinue or new order sheets. This obviously isn’t a huge problem or anything because you can easily read and see which is which, but when sorting through a ton of med orders in a hurry it’s hard because there isn’t a super obvious difference between dc and new order sheets. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** We use it to input prescriptions and receive patient information primarily ### 33. Poorly written program. **Rating:** 0.0/5.0 stars **Reviewed by:** Dawn B. | Physical Therapist, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2017 **What do you like best about MatrixCare Home Health and Hospice?** I have difficulty stating what I like about the system because there are so many problems. **What do you dislike about MatrixCare Home Health and Hospice?** G-codes have to be entered 3x upon evaluation for each Med B patient. As documentation is being entered it is deleted when attempting to save multiple times per day. There are multiple ways to get to each screen. Our billing is done through a separate computer program for therapy and Ascention will not allow the two programs to communicate, so we have to enter all billing information and G codes in both systems. The alerts for documentation due will be present, then when it is assigned to a different employee the alert will disappear. Also there is no automatic reminder for when a recertification is due. **Recommendations to others considering MatrixCare Home Health and Hospice:** Do not use it for therapy documentation. It does not serve its purpose or alert correctly for documentation due or alert when there is a recertification due. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** None because our billing is done through a separate system for therapy and Ascention will not allow the two programs to communicate, so we have to enter all billing information and G codes in both systems. ### 34. Matrix **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2017 **What do you like best about MatrixCare Home Health and Hospice?** Ability to view and review resident information from anywhere **What do you dislike about MatrixCare Home Health and Hospice?** Too many steps to go through to get to reports **Recommendations to others considering MatrixCare Home Health and Hospice:** Training in use of it will help **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Resident information regarding admission and assessments ### 35. Robust Tool for Managing Patients **Rating:** 3.5/5.0 stars **Reviewed by:** Tony L. | Help Desk Administrator, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about MatrixCare Home Health and Hospice?** MatrixCare makes charting for our users extremely easy. Document management and storage capabilities have given us more flexibility with patient and resident data. Point of Care tools work well on touch-screen terminals. **What do you dislike about MatrixCare Home Health and Hospice?** Since MatrixCare is in the cloud, there isn't a lot of control we have over it. Then again this is also a good thing. It tends to go down often. **Recommendations to others considering MatrixCare Home Health and Hospice:** I feel like MatrixCare is an industry standard. We've seen other setups for EMAR and charting and have not been able to see anything near as easy to use and manage as Matrix. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** MatrixCare has helped our users become close to paperless as you can be. We have eliminated mountains of boxes of patient and resident data. MatrixCare also has a function for EMAR when the service goes offline or we experience network outages. ### 36. Great software, can use when not in facility **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2018 **What do you like best about MatrixCare Home Health and Hospice?** Ease of use. Visually pleasing to the eye. Can see all professions notes and orders for therapy. Can see patient information even if they are not in facility any more. Can write notes at home, don't have to be in facility. **What do you dislike about MatrixCare Home Health and Hospice?** I cannot find the list of speech therapy current patients. I wish I could print my daily schedule on it. **Recommendations to others considering MatrixCare Home Health and Hospice:** I highly recommend Sigmacare/matrix care. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Treating my patients ### 37. Easy to use system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2018 **What do you like best about MatrixCare Home Health and Hospice?** Easy to use. Lots of information accessible. **What do you dislike about MatrixCare Home Health and Hospice?** Difficult finding things sometimes. If you don't know where to look, can often be difficult to find certain things. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** N/A ### 38. MatrixCare **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about MatrixCare Home Health and Hospice?** Have only heard good things from family that has used this service. Provide great customer support. **What do you dislike about MatrixCare Home Health and Hospice?** Have not heard anything negative about Matrizcare **Recommendations to others considering MatrixCare Home Health and Hospice:** I recommend this product for anybody currently looking for a healthcare provider for their business **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** I am not currently using MatrixCare but have been looking into them as a healthcare provider ### 39. User friendly and the shopper staff is very good. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2018 **What do you like best about MatrixCare Home Health and Hospice?** Ease of use. Support is great Reports are great **What do you dislike about MatrixCare Home Health and Hospice?** Sometimes connectivity is slow. Too many users slow it down **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Billing and payroll and scheduling. ### 40. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2018 **What do you like best about MatrixCare Home Health and Hospice?** Very easy to navigate around the site, nice setup. **What do you dislike about MatrixCare Home Health and Hospice?** I really do like this product, the need to continuously update my password is a little frustrating but understandable. **Recommendations to others considering MatrixCare Home Health and Hospice:** Nice product, customer support is readily available and always willing to help. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Ability to quickly look up patients, their diagnosis, and personal information. ### 41. For the retirement community specialists **Rating:** 4.0/5.0 stars **Reviewed by:** Maryanne N. | Commercial Lines Technical Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2018 **What do you like best about MatrixCare Home Health and Hospice?** The best feature was being able to change level types easily for patients via the system. **What do you dislike about MatrixCare Home Health and Hospice?** Documentation has to be done manually. It’s been my experience not all will transfer when you do a level change, that’s kind of a pain in the butt **Recommendations to others considering MatrixCare Home Health and Hospice:** It’s a great tool! **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** We used this software for a specific client and we assisted with caregiver task sheets as well as with financial reporting. ### 42. MatrixCare **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2018 **What do you like best about MatrixCare Home Health and Hospice?** Format and organization. The tabs and sections are easy to navigate. **What do you dislike about MatrixCare Home Health and Hospice?** The orders and order history sections can be confusing. It’s not always easy to find old orders. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** It’s a good resource for being able to obtain relevant patient history. ### 43. Does the job **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about MatrixCare Home Health and Hospice?** Provider access where orders can be written and access given to physicians. **What do you dislike about MatrixCare Home Health and Hospice?** Searching for specific individual profile through multiple navigation. **Recommendations to others considering MatrixCare Home Health and Hospice:** It has some great features such as allowing pictures of each client to reduce errors. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Medication administration and staff communication. ### 44. Matrix Care review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2018 **What do you like best about MatrixCare Home Health and Hospice?** I like that it is easy to navigate and use. **What do you dislike about MatrixCare Home Health and Hospice?** Sometimes the tabs are hard to find and confusing. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** The elimination of paper charting is a huge benefit in using MatrixCare. ### 45. Its Simple! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2018 **What do you like best about MatrixCare Home Health and Hospice?** You have more options. I like that I was able to narrow the resdents by hall, by name, and by room. **What do you dislike about MatrixCare Home Health and Hospice?** The color schemes doesn't go with the tabes. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Charting is qicker. ### 46. Recommend this! **Rating:** 1.5/5.0 stars **Reviewed by:** Yvonne M. | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2017 **What do you like best about MatrixCare Home Health and Hospice?** Being able to see my last administration. **What do you dislike about MatrixCare Home Health and Hospice?** It's slow and you need to scroll to see each medication **Recommendations to others considering MatrixCare Home Health and Hospice:** Choose point care click **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Medication administration and meeting state medical standards ### 47. MatrixCare (REPs) Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2017 **What do you like best about MatrixCare Home Health and Hospice?** Pulling reports is fairly easy, however, it could be simplified a bit. **What do you dislike about MatrixCare Home Health and Hospice?** It can take months just to get a simple estimate for a routine procedure. Emails have gone unanswered for weeks at a time. **Recommendations to others considering MatrixCare Home Health and Hospice:** Make sure you have a good idea of what kind of reporting and features you'll need when you launch. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Database tracking - specifically for new leads and re-inquiries. ### 48. MatrixCare User **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2017 **What do you like best about MatrixCare Home Health and Hospice?** I like the accessibility of information regarding pt's by both nursing staff and therapy staff. I also like that information from Casamba can be imported directly into the mds section of Matrix. **What do you dislike about MatrixCare Home Health and Hospice?** I don't feel that it is always user friendly. Often if you go into the wrong thing it is difficult to delete. **Recommendations to others considering MatrixCare Home Health and Hospice:** Easy to use once you have adequate training **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** I use Matrix to enter my section of MDS and obtain patient medical information needed for therapy. ### 49. alright **Rating:** 4.0/5.0 stars **Reviewed by:** Nikki N. | Registered Dietitian, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2016 **What do you like best about MatrixCare Home Health and Hospice?** widgets allow you to see on your dashboard when observations/tasks have been completed **What do you dislike about MatrixCare Home Health and Hospice?** widgets aren't updated in real time. even if you've 'completed' an observation it still denotes uncompleted. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** nutrition assessments ### 50. CFO **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2016 **What do you like best about MatrixCare Home Health and Hospice?** I like the census and trust fund tracking the best. I also find the cash receipt and UB04 generating to work well. The 'help' search function is beneficial and typically each to navigate. **What do you dislike about MatrixCare Home Health and Hospice?** I dislike the reports on A/R aging and the ability to look up prior transaction entries. Also, the limitation of G/L account structure makes the integration with our G/L software difficult. The two major updates a year seem to cause a lot of issues that take a lot of time to iron out. The inventory module was really lacking. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** We needed to address the volume of manual and duplicate entries to complete monthly billing. We have realized some efficiency since the implementation. ## MatrixCare Home Health and Hospice Discussions - [How do you score/scope future integration projects and integration of products to enhance the overall product?](https://www.g2.com/discussions/37681-how-do-you-score-scope-future-integration-projects-and-integration-of-products-to-enhance-the-overall-product) - 1 comment, 1 upvote - [View MatrixCare Home Health and Hospice pricing details and edition comparison](https://www.g2.com/products/matrixcare-home-health-and-hospice/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+13%3A04%3A55+-0500&secure%5Bsession_id%5D=7ae02979-1d63-48cc-8b77-d4c04d23a0c0&secure%5Btoken%5D=47183aac77ec8e96410b9d8cd771725f9772f5b3d46f015a983a61741bd75a3e&format=llm_user) ## MatrixCare Home Health and Hospice Features **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration **Administrative** - Data Exchange - Agency Management - Time Tracking and Scheduling - Mobile App - EHR Integration **Clinical Care - Long Term Post Acute Care** - Care Plan Management - Rehab Progress Tracking - Care & Discharge Planning - Point‑of‑Care Documentation **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care **Value-Based Care** - Clinical Charting - Point of Care - Carer Coordination - Electronic Visit Verification (EVV) **Financial / Revenue Cycle - Long Term Post Acute Care** - Claim Submission & Scrubbing **Agentic AI - EHR** - Autonomous Task Execution **Analytics & Quality / Compliance - Long Term Post Acute Care** - Quality Measures & Outcomes Tracking - Predictive Risk Stratification **Operations & Workforce - Long Term Post Acute Care** - Scheduling & Staffing Optimization - Task & Workflow Management ## Top MatrixCare Home Health and Hospice Alternatives - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) - 4.5/5.0 (16 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (895 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews)