# MatrixCare Home Health and Hospice Reviews **Vendor:** MatrixCare **Category:** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) **Average Rating:** 3.8/5.0 **Total Reviews:** 53 ## About MatrixCare Home Health and Hospice MatrixCare HomeCare, Home Health and Hospice is a comprehensive EHR solution providing the ideal combination of a cloud-based back-office system and iPad point-of-care app. Designed for clinicians by clinicians, it is easy, intuitive and efficient for the clinician, yet complete with powerful features that maximize documentation accuracy and compliance. MatrixCare is committed to innovation and patient-centric interoperability in the post-acute industry. ## MatrixCare Home Health and Hospice Reviews ### 1. Simple, All-in-One Solution Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about MatrixCare Home Health and Hospice?** What I like most about MatrixCare Home Health and Hospice is that everything’s in one place—documentation, scheduling, and billing—so it cuts down on a lot of back-and-forth. Once you get used to it, the workflow feels natural and helps keep things moving without juggling multiple systems. **What do you dislike about MatrixCare Home Health and Hospice?** One downside is that it can feel a bit clunky at times, especially when navigating between different sections. There’s definitely a learning curve, and some tasks take more clicks than they probably should. It works well once you’re familiar with it, but getting there can be a little frustrating. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** It solves the issue of having everything scattered by putting documentation, scheduling, billing, and patient info in one place. That means less time tracking things down and more time focused on patient care. ### 2. Great EMR system for post-acute care **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel W. | Registered Nurse, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MatrixCare Home Health and Hospice?** MatrixCare Home Health& Hospice system is one of the best cloud-based post-acute care systems on the market. With the timely customer service and consistent content updates, they are light years ahead of the competition! **What do you dislike about MatrixCare Home Health and Hospice?** The only downside is if you are using the system for only hospice or only home health, you do end up feeling like you bought a house and only use a few rooms. However, the benefits far outweigh this one downside. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** MatrixCare Home Health and Hospice works consistently to stay ahead of regulatory changes, bringing updates to the platform before requirements hit. These changes have led to decreased site visit citations and better internal processes. ### 3. Very user friendly with high number of integrations possible, but needs some refinement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about MatrixCare Home Health and Hospice?** The ease of use for patient charting is the best part of the software. Being able to chart on an iPad app makes it easier for clinicians to get their job done. Seamless integrations with our PBM and other 3rd party vendors, such as CommonWell and Surescripts is helpful. The constant enhancement/development that is being done routinely through updates is always great to see. **What do you dislike about MatrixCare Home Health and Hospice?** While charting on the iPad app is usually fantastic, the fact that you can ONLY chart visit note documentation through the app and not the website is a downside. There are also many features of a Hospice/Home Health EMR that are missing. No true bereavement charting solution is available. The inpatient charting needs to be enhanced to work as a true inpatient charting system and not just a home health add-on. There are also other small refinements to the solution that would make it so much more helpful to the end user to make charting easier and more efficient. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** The need for an EMR software that is actively being developed and enhanced to provide us with the most up-to-date, reliable and interconnected cloud solution possible. ### 4. Great for Clinicians **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MatrixCare Home Health and Hospice?** User Interface for clinicians is great and allows them to focus on skilled services instead of being drowned in the documentation. The ease of the App and device is really helpful. **What do you dislike about MatrixCare Home Health and Hospice?** Slow Updates, Only allows you to have 50 patients listed on your device, does not have pediatric friendly documentation notes, would like to see quicker software updates. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Keeping us compliant with federal-level requirements. Understanding the needs of all types of programs that are specific to adults and pediatric home health. Has been easy to use. ### 5. Great hospice software **Rating:** 4.5/5.0 stars **Reviewed by:** Elaine V. | Dep. Dir. ITS, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about MatrixCare Home Health and Hospice?** Easy to use and help is very helpful and easy to search. **What do you dislike about MatrixCare Home Health and Hospice?** Somethings take too many keystrokes to get to. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Getting bills out the door faster so we get paid faster. ### 6. Matrixcare is a good EMR system **Rating:** 5.0/5.0 stars **Reviewed by:** Sara H. | Home Health Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about MatrixCare Home Health and Hospice?** Matrixcare helps us meet all requirements, so when we have our audits, we meet all state requirements. **What do you dislike about MatrixCare Home Health and Hospice?** I wouldn't say I liked the chat. It is not very helpful, and it is disorganized. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Using Matrixcare to keep track of our supervisory visits for patients has helped us to not miss having one done. ### 7. Clinician Friendly Software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MatrixCare Home Health and Hospice?** I love that Matrixcare is easy to use on the ipad in the home! **What do you dislike about MatrixCare Home Health and Hospice?** At times there are glitches and changes that are rolled out and impact the clinicians tremndously. This leads to inefficiencies among departments and can delay care. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Documentation barriers ### 8. support are very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about MatrixCare Home Health and Hospice?** When I ask a question and they cannot give me answer right away. They make sure within 24 hours they will get back to me. They send email and make a phone call all the time to make sure that you are on the same page in order to solve the problem or the issue. **What do you dislike about MatrixCare Home Health and Hospice?** Sometimes there is no support available on the chatting page. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** They solve the issue within 24 hours. Any issue from claims to documentation always there to help and answer questions. ### 9. Clinician friendly software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about MatrixCare Home Health and Hospice?** Clinician-friendly software - easy to use and navigate **What do you dislike about MatrixCare Home Health and Hospice?** The AFO side has some challenges with reporting **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Easy access for documentaion ### 10. Matrixcare is the best EMR Partner for our agency **Rating:** 5.0/5.0 stars **Reviewed by:** Janell S. | Director Of Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about MatrixCare Home Health and Hospice?** I like that Matrixcare is truly focused on the needs of our agency and collaborates well with us. We feel that we truly have a voice related to our EMR needs. We like that they are willing to listen to our needs and opinions and often improves the software with those in consideration. Matrixcare respects the desire to work smarter not harder and have focused documentation and process flows that are not reduntant and are meaningful. The huge strides that have been made for interoperability in the recent time frame is wonderful and we are appreciative for the focus and attention to continue to develop this. We appreciate and value that they have never let us down in relation to any required compliance or regulatory components. We feel that Matrixcare is the best EMR Partnership for our agency and is robust in the software for both the Clinical side as well as the Administrative and Billing side. **What do you dislike about MatrixCare Home Health and Hospice?** It is not a major dislike, however we would like to see changes or a little faster but we do understand the amount of research, development, and testing that is required. **What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?** Sometimes specific billing partners (Payors) have specific tracking or assessment requirements that don't align with other payors or Line of business requirements not currently available within Matrixcare. It is difficult to "report on" did we meet that Payor requirement for X, Y, or Z and have multiple spreadsheets or tracking components outside of Matrixcare to meet those requirements. ## MatrixCare Home Health and Hospice Discussions - [How do you score/scope future integration projects and integration of products to enhance the overall product?](https://www.g2.com/discussions/37681-how-do-you-score-scope-future-integration-projects-and-integration-of-products-to-enhance-the-overall-product) - 1 comment, 1 upvote - [View MatrixCare Home Health and Hospice pricing details and edition comparison](https://www.g2.com/products/matrixcare-home-health-and-hospice/reviews/matrixcare-home-health-and-hospice-review-560718?section=pricing&secure%5Bexpires_at%5D=2026-05-25+23%3A43%3A58+-0500&secure%5Bsession_id%5D=8a951f66-2db8-4d03-9d81-b1c510e67b28&secure%5Btoken%5D=13b9a672abb0b5ee31d17c63e1a3ece322d8393b74f63c515fab1ee2595687d2&format=llm_user) ## MatrixCare Home Health and Hospice Features **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration **Administrative** - Data Exchange - Agency Management - Time Tracking and Scheduling - Mobile App - EHR Integration **Clinical Care - Long Term Post Acute Care** - Care Plan Management - Rehab Progress Tracking - Care & Discharge Planning - Point‑of‑Care Documentation **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care **Value-Based Care** - Clinical Charting - Point of Care - Carer Coordination - Electronic Visit Verification (EVV) **Financial / Revenue Cycle - Long Term Post Acute Care** - Claim Submission & Scrubbing **Agentic AI - EHR** - Autonomous Task Execution **Analytics & Quality / Compliance - Long Term Post Acute Care** - Quality Measures & Outcomes Tracking - Predictive Risk Stratification **Operations & Workforce - Long Term Post Acute Care** - Scheduling & Staffing Optimization - Task & Workflow Management ## Top MatrixCare Home Health and Hospice Alternatives - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) - 4.5/5.0 (16 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (895 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews)