# Best Assisted Living Software

## How Many Assisted Living Software Products Does G2 Track?

**Total Products under this Category:** 136

### Category Stats (Jul 2026)

- **Average Rating:** 4.27/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings

_Last updated: July 24, 2026_

## How Does G2 Rank Assisted Living Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 700+ Authentic Reviews
- 136+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Assisted Living Software
 ![G2 Grid® for Assisted Living Software plotting products by satisfaction and market presence](https://www.g2.com/categories/assisted-living/grids.png?focus%5B%5D=41515&focus%5B%5D=44861&focus%5B%5D=1184598&focus%5B%5D=139083&focus%5B%5D=45119&focus%5B%5D=169090&focus%5B%5D=13339&focus%5B%5D=80293)

Highlighted products: Therap Services, PointClickCare Senior Living Platform, ShiftCare, ECP, Cerner CareTracker, Carefeed, Net Health Therapy for Senior Living, and Aline.

Underlying data: [Grid® JSON](https://www.g2.com/categories/assisted-living/grids.json?focus%5B%5D=therap-services&focus%5B%5D=pointclickcare-senior-living-platform&focus%5B%5D=shiftcare&focus%5B%5D=ecp-ecp&focus%5B%5D=cerner-caretracker&focus%5B%5D=carefeed&focus%5B%5D=net-health-therapy-for-senior-living&focus%5B%5D=aline-aline)

[
Therap Services
](https://www.g2.com/products/therap-services/reviews)

By [Therap](https://www.g2.com/sellers/therap)

[

4.6/5(221)

](https://www.g2.com/products/therap-services/reviews)

What do users say?

Users consistently praise the software for its ease of use and excellent support, highlighting how it simplifies documentation and enhances organizational efficiency. Many appreciate the continuous up

Pros and Cons

[
Document Management (11)
](https://www.g2.com/products/therap-services/reviews?qs=pros-and-cons)[
Poor Navigation (3)
](https://www.g2.com/products/therap-services/reviews?qs=pros-and-cons)

### [Therap Services](https://www.g2.com/products/therap-services/reviews)

Therap Services is the national leader in HIPAA-compliant electronic documentation solutions for organizations in Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and other human services industries. The system caters to a wide range of providers, including those serving individuals with intellectual and developmental disabilities, community employment and vocational rehabilitation programs, special education and school health services, aging and home health agencies, and autism programs. Therap's key features include electronic health record (EHR) capabilities, electronic visit verification (EVV) to track and manage service visits, comprehensive incident reporting and management tools, and person-centered planning tools to support individualized service goals and outcomes. Additionally, the system includes functionality to manage waiver slots and waiting lists, helping providers streamline day-to-day operations.

**Average Rating:** 4.6/5.0

**Total Reviews:** 219

#### How Do G2 Users Rate Therap Services?

- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Therap Services?

- **Seller:** [Therap](https://www.g2.com/sellers/therap)
- **Year Founded:** 2003
- **HQ Location:** Torrington, US
- **Twitter:** @therapservices  
515 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9b7fe1849e24a4d2c21711566a99aa3bcfe90fc94c1f5b22300fd13b6bcec15&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F97019%2F&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Quality Assurance Coordinator
- **Top Industries:** Hospital & Health Care, Individual & Family Services
- **Company Size:** 71% Medium, 19% Small

#### What Do G2 Reviewers Say About Therap Services?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of documentation** with Therap Services, enhancing compliance and information sharing for clients.
- Users highlight the **exceptional customer support** of Therap Services, enhancing their overall experience and workflow.
- Users commend the **exceptional quality and accessibility** of Therap services, facilitating easier management of their caseloads.
- Users value the **versatile capabilities** of Therap Services, appreciating its responsive partnership and continuous improvements.
- Users praise the **ease of use** of Therap Services, appreciating its straightforward navigation and functionality.

##### Cons

- Users find **poor navigation** frustrating, complicating simple tasks and making the software difficult to use effectively.
- Users find the **time-consuming setup** of Therap Services to be a significant drawback in their experience.
- Users experience occasional **access difficulty** due to frequent logout after periods of inactivity, causing frustration.
- Users experience **billing issues** with delayed responses from Therap support, causing frustration during resolution.
- Users find Therap Services to be **expensive** and frustratingly difficult to navigate, impacting overall satisfaction and efficiency.

#### What Are Recent G2 Reviews of Therap Services?

**["Therap is Amazing"](https://www.g2.com/survey_responses/therap-services-review-4900167)**

**Rating:** 5.0/5.0 stars

_— Susan L._

[Read full review](https://www.g2.com/survey_responses/therap-services-review-4900167)

**["User-Friendly Platform with Robust Reporting"](https://www.g2.com/survey_responses/therap-services-review-12717851)**

**Rating:** 5.0/5.0 stars

_— Keon D._

[Read full review](https://www.g2.com/survey_responses/therap-services-review-12717851)

#### What Are G2 Users Discussing About Therap Services?

- [How does Therap app work?](https://www.g2.com/discussions/how-does-therap-app-work)
- [Is Therap an EHR?](https://www.g2.com/discussions/is-therap-an-ehr) - 2 comments
- [How much does Therap Services Cost?](https://www.g2.com/discussions/how-much-does-therap-services-cost) - 1 comment
- [What is Therap software?](https://www.g2.com/discussions/what-is-therap-software) - 1 comment

[
PointClickCare Senior...
](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews)

By [PointClickCare](https://www.g2.com/sellers/pointclickcare)

[

4.2/5(26)

](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews)

What do users say?

Users consistently praise the software for its ease of use and user-friendly interface, making it accessible even for those with limited tech skills. Many appreciate how it centralizes patient informa

Pros and Cons

[
Data Security (1)
](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews?qs=pros-and-cons)[
Inefficient Reporting (1)
](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews?qs=pros-and-cons)

### [PointClickCare Senior Living Platform](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews)

PointClickCare's Senior Living Platform is a comprehensive, cloud-based solution designed to enhance the operational efficiency and care quality within senior living communities. By integrating clinical, financial, and operational functions into a single system, it streamlines workflows, reduces administrative burdens, and fosters better communication among care teams. This platform empowers staff to deliver personalized, proactive care, ultimately improving resident outcomes and satisfaction. Key Features and Functionality: - Resident Management: Provides comprehensive resident profiles, including medical history, care plans, and medication lists, facilitating personalized care. - Paperless Move-Ins: Eliminates manual move-in paperwork, allowing staff to spend more time engaging with new residents while supporting compliance. - Pharmacy Collaboration: Simplifies medication order management through seamless integration with preferred pharmacies, ensuring timely medication availability. - Integrated Billing: Aligns billing with resident management and service documentation to maximize reimbursement and enhance trust with residents and their families. - Actionable Reporting Dashboards: Offers interactive dashboards for enterprise-level leaders and local teams, facilitating improved resident outcomes and operational efficiency. - Mobile Accessibility: Features mobile applications like PointClickCare Companion, enabling real-time documentation and communication at the point of care. Primary Value and Solutions Provided: The Senior Living Platform addresses critical challenges in senior care by enhancing care coordination, reducing administrative tasks, and improving financial performance. By providing real-time, comprehensive resident information and streamlining operations, it enables care teams to deliver personalized, proactive care. This approach not only improves resident outcomes and satisfaction but also helps communities manage staffing shortages and rising operational costs effectively. Additionally, the platform's integration with North America's largest long-term and post-acute care dataset offers unparalleled insights, supporting data-driven decision-making and continuous improvement in care delivery.

**Average Rating:** 4.2/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate PointClickCare Senior Living Platform?

- **Quality of Support:** 7.7/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.5/10)
- **Ease of Admin:** 7.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind PointClickCare Senior Living Platform?

- **Seller:** [PointClickCare](https://www.g2.com/sellers/pointclickcare)
- **Year Founded:** 2000
- **HQ Location:** Mississauga, Ontario
- **Twitter:** @PointClickCare  
4,117 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ec1ec60747c9b944d5c5d829f52a048515a34019484b0a2c1def80c6b0052761&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F50625%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,301 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 42% Medium, 42% Large

#### What Do G2 Reviewers Say About PointClickCare Senior Living Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **centralized and secure data management** offered by PointClickCare, enhancing communication and usability.
- Users appreciate the **ease of use** of PointClickCare, benefiting from centralized and secure access to resident information.

##### Cons

- Users find the **inefficient reporting** system cumbersome, making data retrieval challenging and time-consuming.

#### What Are Recent G2 Reviews of PointClickCare Senior Living Platform?

**["Centralized, User-Friendly Solution for Resident Management"](https://www.g2.com/survey_responses/pointclickcare-senior-living-platform-review-12064216)**

**Rating:** 4.5/5.0 stars

_— Marjory B._

[Read full review](https://www.g2.com/survey_responses/pointclickcare-senior-living-platform-review-12064216)

**["Easy Login, Smooth Data Entry, and Multi-Device Access"](https://www.g2.com/survey_responses/pointclickcare-senior-living-platform-review-12723530)**

**Rating:** 4.5/5.0 stars

_— Melissa Z._

[Read full review](https://www.g2.com/survey_responses/pointclickcare-senior-living-platform-review-12723530)

#### What Are G2 Users Discussing About PointClickCare Senior Living Platform?

- [What is PointClickCare Senior Living Platform used for?](https://www.g2.com/discussions/what-is-pointclickcare-senior-living-platform-used-for)

[
ShiftCare
](https://www.g2.com/products/shiftcare/reviews)

By [ShiftCare](https://www.g2.com/sellers/shiftcare)

[

4.6/5(44)

](https://www.g2.com/products/shiftcare/reviews)

What do users say?

Users consistently praise the ease of use and excellent customer support provided by ShiftCare, making it a reliable choice for managing scheduling and client information. Many appreciate its ability

### [ShiftCare](https://www.g2.com/products/shiftcare/reviews)

ShiftCare is a home care agency software that makes it easy to schedule work, collaborate with caregivers and upload important care documentation, giving you and your team more time for what matters most.

**Average Rating:** 4.6/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate ShiftCare?

- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ShiftCare?

- **Seller:** [ShiftCare](https://www.g2.com/sellers/shiftcare)
- **Year Founded:** 2015
- **HQ Location:** Sydney, New South Wales
- **Twitter:** @shiftcare  
42 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7634320e08b42bf09790466dd40b26f3d5b62f2ed73d2ec4825c131af277a062&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7947019&secure%5Burl_type%5D=linkedin_company_website)  
116 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 93% Small, 7% Medium

#### What Are Recent G2 Reviews of ShiftCare?

**["Effortless Scheduling and Client Management Made Simple"](https://www.g2.com/survey_responses/shiftcare-review-11945813)**

**Rating:** 5.0/5.0 stars

_— Sohan H._

[Read full review](https://www.g2.com/survey_responses/shiftcare-review-11945813)

**["ShiftCare Review"](https://www.g2.com/survey_responses/shiftcare-review-11185257)**

**Rating:** 5.0/5.0 stars

_— Scott H._

[Read full review](https://www.g2.com/survey_responses/shiftcare-review-11185257)

[
ECP
](https://www.g2.com/products/ecp-ecp/reviews)

By [ECP](https://www.g2.com/sellers/ecp)

[

4.8/5(55)

](https://www.g2.com/products/ecp-ecp/reviews)

What do users say?

Users consistently praise the customer support and ease of use of ECP, highlighting how responsive and knowledgeable the support team is in addressing issues. Many find the software intuitive, making

Pros and Cons

[
Customer Support (7)
](https://www.g2.com/products/ecp-ecp/reviews?qs=pros-and-cons)[
Expensive (2)
](https://www.g2.com/products/ecp-ecp/reviews?qs=pros-and-cons)

### [ECP](https://www.g2.com/products/ecp-ecp/reviews)

ECP (Extended Care Professional) is the easiest to use, all-in-one software platform purpose-built for assisted living and senior living communities. ECP brings together eMAR, EHR, CRM, Move-Ins, Billing, and Insights in a single connected system so data entered in sales flows into clinical, and clinical flows into billing, with no duplicate entry. Unlike systems adapted from hospitals or skilled nursing facilities, ECP is designed around how assisted living actually operates. The platform serves frontline care staff, directors of nursing, executive directors, and multi-community operators, from single-site communities to large enterprise portfolios, across 8,500+ communities in all 50 states. Key capabilities include pharmacy-initiated eMAR with 850+ pharmacy integrations, care plan and documentation workflows built for assisted living compliance, a senior living-specific CRM, digital move-in and admissions management, and automated billing charge capture. ECP also offers AI-powered medication safety tools. 100% US-based support. Cloud-based. No local installation required.

**Average Rating:** 4.8/5.0

**Total Reviews:** 54

#### How Do G2 Users Rate ECP?

- **Quality of Support:** 9.6/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ECP?

- **Seller:** [ECP](https://www.g2.com/sellers/ecp)
- **Year Founded:** 2004
- **HQ Location:** East Troy, WI
- **Twitter:** @ExtendedCarePro  
663 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=effd78e3b41e8977699e408532f4ce12aca9c6c18e68ed0c70aea986436d153d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1864258&secure%5Burl_type%5D=linkedin_company_website)  
562 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Mental Health Care
- **Company Size:** 51% Small, 36% Medium

#### What Do G2 Reviewers Say About ECP?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **knowledgeable customer support** of ECP, appreciating their quick assistance and clear guidance.
- Users find ECP incredibly **easy to use** , effectively streamlining operations and saving significant time and effort.
- Users value the **responsive client management** of ECP, highlighting knowledgeable support and effective communication for assistance.
- Users find ECP to be **highly user-friendly** , with excellent support and customizable features for their community needs.
- Users find it **easy to learn** ECP, effectively teaching themselves and benefiting from its streamlined functions.

##### Cons

- Users find the **cost prohibitive** , especially for small nonprofits, limiting the accessibility of ECP's features.
- Users find the **learning curve steep** , requiring extensive training to prevent errors and ease implementation of ECP.
- Users find that **coding errors** necessitate extensive training and support to mitigate medication and documentation mistakes.
- Users find **difficult navigation** in ECP frustrating, with slow loading and complex processes hindering efficiency.
- Users find the **difficult setup** of ECP frustrating, citing high costs and poor interface reliability as major issues.

#### What Are Recent G2 Reviews of ECP?

**["Successful EMAR transition"](https://www.g2.com/survey_responses/ecp-review-11088620)**

**Rating:** 4.5/5.0 stars

_— Spencer C._

[Read full review](https://www.g2.com/survey_responses/ecp-review-11088620)

**["Great Program"](https://www.g2.com/survey_responses/ecp-review-10935414)**

**Rating:** 4.5/5.0 stars

_— Cody M._

[Read full review](https://www.g2.com/survey_responses/ecp-review-10935414)

#### What Are G2 Users Discussing About ECP?

- [What does Ecp do?](https://www.g2.com/discussions/what-does-ecp-do)
- [What is the use of Ecp?](https://www.g2.com/discussions/what-is-the-use-of-ecp) - 1 comment
- [How do I log into ECP?](https://www.g2.com/discussions/how-do-i-log-into-ecp) - 2 comments
- [What is a ECP system?](https://www.g2.com/discussions/what-is-a-ecp-system) - 1 comment

[
Cerner CareTracker
](https://www.g2.com/products/cerner-caretracker/reviews)

By [Cerner](https://www.g2.com/sellers/cerner)

[

3.8/5(25)

](https://www.g2.com/products/cerner-caretracker/reviews)

What do users say?

Users consistently praise the software for its ease of use and intuitive navigation, making it accessible even for those with minimal training. Many appreciate how it streamlines patient data manageme

### [Cerner CareTracker](https://www.g2.com/products/cerner-caretracker/reviews)

CareTracker helps long-term care facilities reduce risk and increase reimbursement as well as manage required resident documentation.

**Average Rating:** 3.8/5.0

**Total Reviews:** 25

#### How Do G2 Users Rate Cerner CareTracker?

- **Quality of Support:** 8.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Cerner CareTracker?

- **Seller:** [Cerner](https://www.g2.com/sellers/cerner)
- **Year Founded:** 1979
- **HQ Location:** Kansas City, MO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=75d0af8822bb891cc7a50a01b3c1f6ffaec8faadb2805782949553298c50f524&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2812%2F&secure%5Burl_type%5D=linkedin_company_website)  
11,348 employees on LinkedIn®
- **Ownership:** VIE - Vienna Stock Exchange
- **Total Revenue (USD mm):** $5,505

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 44% Large, 40% Medium

#### What Are Recent G2 Reviews of Cerner CareTracker?

**["Simple and Easy"](https://www.g2.com/survey_responses/cerner-caretracker-review-5163437)**

**Rating:** 4.0/5.0 stars

_— Kira D._

[Read full review](https://www.g2.com/survey_responses/cerner-caretracker-review-5163437)

**["Very user friendly, easy to use and learn"](https://www.g2.com/survey_responses/cerner-caretracker-review-6734895)**

**Rating:** 5.0/5.0 stars

_— Calvin P._

[Read full review](https://www.g2.com/survey_responses/cerner-caretracker-review-6734895)

#### What Are G2 Users Discussing About Cerner CareTracker?

- [What is Cerner Millennium system?](https://www.g2.com/discussions/what-is-cerner-millennium-system)
- [What makes Cerner unique?](https://www.g2.com/discussions/what-makes-cerner-unique)
- [What software does Cerner use?](https://www.g2.com/discussions/what-software-does-cerner-use)
- [What is Cerner CareTracker?](https://www.g2.com/discussions/what-is-cerner-caretracker)

[
Carefeed
](https://www.g2.com/products/carefeed/reviews)

By [Carefeed](https://www.g2.com/sellers/carefeed)

[

5/5(17)

](https://www.g2.com/products/carefeed/reviews)

What do users say?

Users consistently praise the ease of use and effective communication capabilities of Carefeed, highlighting its ability to streamline interactions between staff, residents, and families. The platform

Pros and Cons

[
Document Management (2)
](https://www.g2.com/products/carefeed/reviews?qs=pros-and-cons)[
Limited Customization (1)
](https://www.g2.com/products/carefeed/reviews?qs=pros-and-cons)

### [Carefeed](https://www.g2.com/products/carefeed/reviews)

Carefeed is an all-in-one operations platform to help senior living and long-term care communities simplify their daily operations. By replacing paperwork, spreadsheets, and disconnected tools with an easy-to-use solution, Carefeed saves time, reduces stress, and ensures residents, families, and staff stay informed and connected. Seamlessly integrating with EHRs and HR systems, Carefeed works alongside the tools providers already use—so they can keep everything running smoothly without extra hassle. With transparent pricing, personalized support, and scalable features, Carefeed serves over 2,000 communities, helping staff spend less time on tedious tasks and more time providing great care, keeping families in the loop, and running their communities with confidence. At Carefeed, we help senior living and long-term care teams lighten their workload, stay organized, and focus on what matters—caring for residents and supporting families.

**Average Rating:** 5.0/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Carefeed?

- **Quality of Support:** 9.8/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.9/10 (Category avg: 8.5/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Carefeed?

- **Seller:** [Carefeed](https://www.g2.com/sellers/carefeed)
- **Year Founded:** 2020
- **HQ Location:** Cincinnati, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ce5b3b802c9a53e7dd7d02a64d5c7215eb7b8dd4fc10ecb5f777e85a25541493&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F67334792&secure%5Burl_type%5D=linkedin_company_website)  
70 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 65% Medium, 24% Large

#### What Do G2 Reviewers Say About Carefeed?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy navigation** of Carefeed for seamless document management, especially for remote family engagement.
- Users find Carefeed to be **easy to use** , especially for admission paperwork and remote document signing.
- Users value the **efficient communication** capabilities of Carefeed, enhancing organization and coordination with families and coworkers.
- Users value the **communication efficiency** of Carefeed, which helps them stay organized and informed with ease.
- Users find **efficiency in communication** with Carefeed, enhancing organization and collaboration with families and coworkers.

##### Cons

- Users find the **limited customization** options frustrating, wishing for the ability to add personal documents freely.
- Users are frustrated by the **missing features** , particularly the inability to add personal documents to Carefeed.
- Users find Carefeed **not user-friendly** , expressing frustration with access codes and limited document management options.

#### What Are Recent G2 Reviews of Carefeed?

**["Exceptional Product"](https://www.g2.com/survey_responses/carefeed-review-11449390)**

**Rating:** 5.0/5.0 stars

_— TINA M._

[Read full review](https://www.g2.com/survey_responses/carefeed-review-11449390)

**["A Reliable Tool for Family and Staff Engagement"](https://www.g2.com/survey_responses/carefeed-review-11415010)**

**Rating:** 5.0/5.0 stars

_— Charla M._

[Read full review](https://www.g2.com/survey_responses/carefeed-review-11415010)

[
Net Health Therapy for...
](https://www.g2.com/products/net-health-therapy-for-senior-living/reviews)

By [Net Health](https://www.g2.com/sellers/net-health)

[

3.6/5(39)

](https://www.g2.com/products/net-health-therapy-for-senior-living/reviews)

What do users say?

Users consistently praise the software for its user-friendly interface and ease of navigation, which streamline documentation and evaluations. Many appreciate the availability of training resources an

### [Net Health Therapy for Senior Living](https://www.g2.com/products/net-health-therapy-for-senior-living/reviews)

Optima Therapy for SNFs provides contract therapy companies, skilled nursing facilities (SNFs), assisted living facilities (ALFs) and continuing care retirement communities (CCRCs) with the industry’s leading therapy management software for over 25 years. With streamlined operational, clinical and billing workflows, you can focus on improving patient care and outcomes, while successfully meeting the demands of value-based care.

**Average Rating:** 3.6/5.0

**Total Reviews:** 37

#### How Do G2 Users Rate Net Health Therapy for Senior Living?

- **Quality of Support:** 7.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 7.7/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Net Health Therapy for Senior Living?

- **Seller:** [Net Health](https://www.g2.com/sellers/net-health)
- **Year Founded:** 1993
- **HQ Location:** Pittsburgh, PA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e69a3c9f00319b3c1214f7ece8be473296d0d3ef8659f65a9e1066fc7458ed2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnet-health-systems-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
575 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 46% Medium, 31% Small

#### What Are Recent G2 Reviews of Net Health Therapy for Senior Living?

**["Very easy to use with no issues"](https://www.g2.com/survey_responses/net-health-therapy-for-senior-living-review-7096013)**

**Rating:** 5.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/net-health-therapy-for-senior-living-review-7096013)

**["optima review for OTRL"](https://www.g2.com/survey_responses/net-health-therapy-for-senior-living-review-4382838)**

**Rating:** 5.0/5.0 stars

_— Shelby W._

[Read full review](https://www.g2.com/survey_responses/net-health-therapy-for-senior-living-review-4382838)

#### What Are G2 Users Discussing About Net Health Therapy for Senior Living?

- [What is Optima Therapy for SNFs used for?](https://www.g2.com/discussions/what-is-optima-therapy-for-snfs-used-for)

[
Aline
](https://www.g2.com/products/aline-aline/reviews)

By [Aline](https://www.g2.com/sellers/aline)

[

4.2/5(10)

](https://www.g2.com/products/aline-aline/reviews)

What do users say?

Users consistently praise the product for its ease of use and centralized information, making it simple to track leads and manage tasks. Many appreciate the user-friendly interface that allows for qui

Pros and Cons

[
Ease of Use (1)
](https://www.g2.com/products/aline-aline/reviews?qs=pros-and-cons)

### [Aline](https://www.g2.com/products/aline-aline/reviews)

The Aline senior living operating system tackles senior living’s most complex challenges in a single, user-friendly platform customized to support your business processes. Aline unites critical workflows— from sales and marketing, operations, leasing, billing, and payments, to resident care and accounting — which together drive occupancy and revenue growth, while enabling a better workday for staff. Purpose-built for senior living, the Aline suite includes CRM, marketing automation, contact center, leasing, billing, payments, care and medication management, quality, accounting, and business intelligence. Powerful automation, senior living designed features, an intuitive UI, mobile apps and streamlined workflows drive productivity and revenue potential, for mid to large size portfolios. Aline easily scales and features an open API that facilitates 100+ integrations and 175+ pharmacy partners. Includes 100+ built-in reports, plus custom reporting capabilities, including real-time executive dashboards and reports. Drive community and portfolio performance through operational efficiency, cost savings, and improved oversight. Aline is purpose-built for senior living, including assisted living, independent living, memory care, long-term care, and skilled nursing facilities.

**Average Rating:** 4.2/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Aline?

- **Quality of Support:** 8.2/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 7.7/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Aline?

- **Seller:** [Aline](https://www.g2.com/sellers/aline)
- **Year Founded:** 2010
- **HQ Location:** Louisville, KY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90021a45c56fbb8fc903f577355cfe9169f56305e2a3b1ff6caa64b848534272&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falineops%2F&secure%5Burl_type%5D=linkedin_company_website)  
198 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 70% Medium, 30% Small

#### What Do G2 Reviewers Say About Aline?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Aline, highlighting its streamlined and efficient metric acquisition process.
- Users value the **efficiency** of Aline, enabling quick access to metrics without wasting time.
- Users value the **time-saving efficiency** of Aline, allowing for quick access to metrics with minimal effort.

#### What Are Recent G2 Reviews of Aline?

**["Aline is the best CRM product."](https://www.g2.com/survey_responses/aline-review-10322363)**

**Rating:** 5.0/5.0 stars

_— Andy E._

[Read full review](https://www.g2.com/survey_responses/aline-review-10322363)

**["Executive Director, Glenwood Mt Zion"](https://www.g2.com/survey_responses/aline-review-10322043)**

**Rating:** 4.0/5.0 stars

_— Suzie L._

[Read full review](https://www.g2.com/survey_responses/aline-review-10322043)

#### What Are G2 Users Discussing About Aline?

- [What is Enquire CRM used for?](https://www.g2.com/discussions/what-is-enquire-crm-used-for)

[
Casamba Skilled
](https://www.g2.com/products/casamba-skilled/reviews)

By [Casamba](https://www.g2.com/sellers/casamba)

[

4.3/5(12)

](https://www.g2.com/products/casamba-skilled/reviews)

What do users say?

Users consistently praise the user-friendly interface and ease of use of this software, highlighting how it enhances efficiency in documentation and therapy management. Many appreciate its organized l

### [Casamba Skilled](https://www.g2.com/products/casamba-skilled/reviews)

Comprehensive, user-friendly software provides automated workflows to help you gain efficiency, ensure compliance and maximize reimbursement for therapy services.

**Average Rating:** 4.3/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Casamba Skilled?

- **Quality of Support:** 8.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.2/10 (Category avg: 8.5/10)
- **Ease of Admin:** 7.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Casamba Skilled?

- **Seller:** [Casamba](https://www.g2.com/sellers/casamba)
- **Year Founded:** 1993
- **HQ Location:** Agoura Hills, CA
- **Twitter:** @CasambaCorp  
952 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ccd1c1c00ba30a91eef1e6227a0e892e415792bc127868e27943b3ff45c7e982&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhealthwyse%2F&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 50% Large, 33% Medium

#### What Are Recent G2 Reviews of Casamba Skilled?

**["It is a nice rehab app!"](https://www.g2.com/survey_responses/casamba-skilled-review-9830504)**

**Rating:** 5.0/5.0 stars

_— Pedro A._

[Read full review](https://www.g2.com/survey_responses/casamba-skilled-review-9830504)

**["Perfect management with casamba skilled"](https://www.g2.com/survey_responses/casamba-skilled-review-9718041)**

**Rating:** 4.5/5.0 stars

_— Giulia D._

[Read full review](https://www.g2.com/survey_responses/casamba-skilled-review-9718041)

#### What Are G2 Users Discussing About Casamba Skilled?

- [What does Casamba Skilled do?](https://www.g2.com/discussions/what-does-casamba-skilled-do)
- [Is Casamba going out of business?](https://www.g2.com/discussions/is-casamba-going-out-of-business)
- [What is Casamba documentation?](https://www.g2.com/discussions/what-is-casamba-documentation)
- [What is Casamba Skilled?](https://www.g2.com/discussions/what-is-casamba-skilled)

[
myUnity
](https://www.g2.com/products/myunity/reviews)

By [Netsmart](https://www.g2.com/sellers/netsmart-2fb67523-112f-41ce-bd3f-d4063c635f18)

[

3.4/5(50)

](https://www.g2.com/products/myunity/reviews)

What do users say?

Users consistently praise the product for its ease of use and real-time updates, which enhance productivity and streamline documentation processes. Many appreciate the ability to access patient inform

### [myUnity](https://www.g2.com/products/myunity/reviews)

Netsmart myUnity® is an EHR purpose-built for the full post-acute care continuum, with one patient record shared across home health, hospice, palliative care, personal care, assisted living, memory care, dementia care, skilled nursing, senior living and more. When a patient or resident transitions between care settings, their care history, demographics, documentation and financial information follow them to support continuity of care. No duplicate entry. No starting over. Built into myUnity, Bells brings AI into existing workflows to support more complete documentation at the point of care, surface patient risk earlier and help leaders make more informed decisions about care prioritization and resource allocation. myUnity is ONC-Certified and CHAP Verified for home health and hospice and has been rated the #1 post-acute EHR by Black Book for 11 consecutive years. No other post-acute EHR covers the full continuum in a single system with AI embedded natively in the end-user’s workflow.

**Average Rating:** 3.4/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate myUnity?

- **Quality of Support:** 7.6/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 6.7/10 (Category avg: 8.5/10)
- **Ease of Admin:** 6.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind myUnity?

- **Seller:** [Netsmart](https://www.g2.com/sellers/netsmart-2fb67523-112f-41ce-bd3f-d4063c635f18)
- **Year Founded:** 1968
- **HQ Location:** Overland Park, KS
- **Twitter:** @netsmarttech  
4,424 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98a9e901739ce6c13a9e6d9c08856d4e35008431a4a1a26b9651db0988064b8c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9223%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,727 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 50% Medium, 26% Large

#### What Are Recent G2 Reviews of myUnity?

**["Database for Client & Personnel"](https://www.g2.com/survey_responses/myunity-review-5060359)**

**Rating:** 5.0/5.0 stars

_— Lia Z._

[Read full review](https://www.g2.com/survey_responses/myunity-review-5060359)

**["Long journey, worth the destination...."](https://www.g2.com/survey_responses/myunity-review-5372277)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/myunity-review-5372277)

#### What Are G2 Users Discussing About myUnity?

- [What does Netsmart Myunity do?](https://www.g2.com/discussions/what-does-netsmart-myunity-do)
- [What is the use of Netsmart Myunity?](https://www.g2.com/discussions/what-is-the-use-of-netsmart-myunity)
- [What is myUnity?](https://www.g2.com/discussions/what-is-myunity)
- [What is netsmart myUnity?](https://www.g2.com/discussions/what-is-netsmart-myunity)

[
The WorxHub
](https://www.g2.com/products/the-worxhub/reviews)

By [Siemens Digital Industries Software](https://www.g2.com/sellers/siemens-digital-industries-software)

[

4.7/5(20)

](https://www.g2.com/products/the-worxhub/reviews)

What do users say?

Users consistently praise the software for its user-friendly interface and efficient reporting capabilities, which simplify tracking and managing various tasks. Many appreciate the strong customer sup

### [The WorxHub](https://www.g2.com/products/the-worxhub/reviews)

TheWorxHub, designed by Brightly Software specifically for healthcare, is the most user-friendly, cloud-based CMMS solution today, combining asset management, compliance readiness, and safety rounding — all into one easy-to-use solution. Now a Siemens company, Brightly provides frictionless access to embedded accreditation standards and preventive maintenance templates, enabling those on the frontline to stay organized, streamline operations and communication, and reduce costs — all for when it matters the most. TheWorxHub includes built-in, up-to-date compliance standards for The Joint Commission and DNV, designed to track compliance-related tasks and environment of care rounding. The solution also includes pre-built tools and reports, such as deficiency-specific dashboards for generating automated work orders and deficiency notifications, as well risk assessment frameworks and dashboards for tracking riskiest assets. The solution allows users to schedule and automate location and asset-based work orders, schedule preventive maintenance work orders on high-value assets and synchronize biomedical and facilities asset management. In addition, the solution provides ongoing visibility to assets requiring safety inspections. TheWorxHub mobile app enables teams to update service requests and inspection requirements, as well as prioritize and complete work orders anytime, anywhere. The solution provides real-time data and analysis with built-in reports, predefined dashboards with KPIs, and data visualization tools – accessible for any user via web or mobile.

**Average Rating:** 4.7/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate The WorxHub?

- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind The WorxHub?

- **Seller:** [Siemens Digital Industries Software](https://www.g2.com/sellers/siemens-digital-industries-software)
- **Year Founded:** 1980
- **HQ Location:** Plano, Texas
- **Twitter:** @siemenssoftware  
36,972 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1dd3753f2277968b1f3c28e3070b9762650d5b5c8485137227b26fcbc85343e0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F28423178%2F&secure%5Burl_type%5D=linkedin_company_website)  
20,941 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 75% Medium, 20% Small

#### What Are Recent G2 Reviews of The WorxHub?

**["Brightly is AMAZING!"](https://www.g2.com/survey_responses/the-worxhub-review-9474594)**

**Rating:** 5.0/5.0 stars

_— Monica T._

[Read full review](https://www.g2.com/survey_responses/the-worxhub-review-9474594)

**["The WorxHub makes my work life easy."](https://www.g2.com/survey_responses/the-worxhub-review-9472450)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/the-worxhub-review-9472450)

#### What Are G2 Users Discussing About The WorxHub?

- [What is Brightly TheWorxHub used for?](https://www.g2.com/discussions/what-is-brightly-theworxhub-used-for) - 1 comment

[
CareSuite
](https://www.g2.com/products/caresuite/reviews)

By [QuickMAR](https://www.g2.com/sellers/quickmar)

[

4.1/5(11)

](https://www.g2.com/products/caresuite/reviews)

What do users say?

Users consistently praise the software for its ease of use and user-friendly interface, which simplifies patient care and medication management. Many appreciate the ability to access information quick

### [CareSuite](https://www.g2.com/products/caresuite/reviews)

CareSuite is a quality EHR designed by senior living professionals to give you the most important tools first. CareSuite helps facilities achieve long term sustainability.

**Average Rating:** 4.1/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate CareSuite?

- **Quality of Support:** 8.6/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CareSuite?

- **Seller:** [QuickMAR](https://www.g2.com/sellers/quickmar)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=838af4e9c9575839ecc4c23e72e96d7f1f2d515958c5b5d1c0ff8d61ea5c899c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fquickmar%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 73% Medium, 27% Small

#### What Are Recent G2 Reviews of CareSuite?

**["Quickmar Review"](https://www.g2.com/survey_responses/caresuite-review-1761980)**

**Rating:** 5.0/5.0 stars

_— Briana W._

[Read full review](https://www.g2.com/survey_responses/caresuite-review-1761980)

**["Care suite"](https://www.g2.com/survey_responses/caresuite-review-3253876)**

**Rating:** 5.0/5.0 stars

_— Angelene A._

[Read full review](https://www.g2.com/survey_responses/caresuite-review-3253876)

#### What Are G2 Users Discussing About CareSuite?

- [What is CareSuite used for?](https://www.g2.com/discussions/what-is-caresuite-used-for)

[
AL ADVANTAGE
](https://www.g2.com/products/al-advantage/reviews)

By [AL ADVANTAGE](https://www.g2.com/sellers/al-advantage)

[

4.3/5(12)

](https://www.g2.com/products/al-advantage/reviews)

What do users say?

Users consistently praise the software for its ease of use and remote access, allowing caregivers to manage resident information efficiently from anywhere. The intuitive interface and comprehensive re

### [AL ADVANTAGE](https://www.g2.com/products/al-advantage/reviews)

AL ADVANTAGE assisted living software is a "Best of Breed", cloud-based, platform designed by expert senior healthcare practitioners to assist caregivers in providing the highest quality care. Our time-saving “type-once” data entry process saves valuable time, by eliminating unnecessary duplication and errors - allowing resident data to flow seamlessly into key functions, forms and reports within the platform. AL ADVANTAGE (ALA) integrates senior care “best practices” to improve resident care, community and family communications, as well as state-specific compliance. More accurate assessments, care plans and resident billing are accomplished with standardized care wording and customizable care levels. Our automated charting, reports, reminders and alerts free up caregivers to focus more fully on residents’ needs instead of piles of paperwork, which improves patient outcomes. We offer a FREE 30-minute demo to answer your questions.

**Average Rating:** 4.3/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate AL ADVANTAGE?

- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind AL ADVANTAGE?

- **Seller:** [AL ADVANTAGE](https://www.g2.com/sellers/al-advantage)
- **Year Founded:** 2010
- **HQ Location:** Scottsdale, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6fc882ff3860cfd54dd0c7658623a6987fd43a0af1ace1908cf1d46f23c2bc87&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faladvantage%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 50% Small, 33% Medium

#### What Are Recent G2 Reviews of AL ADVANTAGE?

**["Smooth"](https://www.g2.com/survey_responses/al-advantage-review-8411382)**

**Rating:** 4.5/5.0 stars

_— Vitaly S._

[Read full review](https://www.g2.com/survey_responses/al-advantage-review-8411382)

**["SaaS Benefits and Customization"](https://www.g2.com/survey_responses/al-advantage-review-8407588)**

**Rating:** 5.0/5.0 stars

_— Nick M._

[Read full review](https://www.g2.com/survey_responses/al-advantage-review-8407588)

#### What Are G2 Users Discussing About AL ADVANTAGE?

- [What is AL ADVANTAGE used for?](https://www.g2.com/discussions/what-is-al-advantage-used-for)

[
Residex
](https://www.g2.com/products/residex/reviews)

By [Residex](https://www.g2.com/sellers/residex)

[

4.3/5(8)

](https://www.g2.com/products/residex/reviews)

Product Description

Built by caregivers, for caregivers, Residex elevates the senior living experience for every individual. We deliver the most comprehensive connected care platform, that's purpose-built for senior livi

Pros and Cons

[
Charting (1)
](https://www.g2.com/products/residex/reviews?qs=pros-and-cons)[
File Management Issues (1)
](https://www.g2.com/products/residex/reviews?qs=pros-and-cons)

### [Residex](https://www.g2.com/products/residex/reviews)

Built by caregivers, for caregivers, Residex elevates the senior living experience for every individual. We deliver the most comprehensive connected care platform, that's purpose-built for senior living: the owners, employees and residents, through an intelligent system that unifies your community across departments for greater efficiency and outcomes. We offer a portfolio of integrated solutions that solve the most common challenges associated with senior living, including EHR (Electronic Health Records), eMAR (Electronic Medication Administration Records), intake and assessments, care planning, regulatory compliance management, workforce management and staffing, financial management and employee development. At Residex, we are building a world where senior living communities run flawlessly, and where clinical and operational missions align, allowing every caregiver to show up fully, every resident to receive the care they deserve, and every community to grow responsibly, with humans at the core.

**Average Rating:** 4.3/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Residex?

- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Residex?

- **Seller:** [Residex](https://www.g2.com/sellers/residex)
- **Year Founded:** 2000
- **HQ Location:** Englewood, Colorado, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=502ca272fa7c267d3696b9e282d097a0ca9b266f4472d5985282fa1e30e71898&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fresidex-software&secure%5Burl_type%5D=linkedin_company_website)  
63 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 50% Medium, 38% Small

#### What Do G2 Reviewers Say About Residex?

_AI-generated summary from verified user reviews_

##### Pros

- Users find that Residex effectively improves **charting and documentation** , enhancing overall service quality at assisted living facilities.
- Users value the **charting efficiency** of Residex, which streamlines notes and service agreements for better resident care.
- Users find the **comprehensive features** of Residex essential for enhancing service delivery in assisted living facilities.
- Users value the **ease of use** of Residex, enhancing efficiency in charting and communication for better service delivery.
- Users value the **ever-evolving features** of Residex, which enhance service delivery and streamline operations effectively.

##### Cons

- Users desire better **file management** for easier access to information across different chart areas in Residex.
- Users desire improved **information management** in Residex, wanting seamless access to data across different areas.
- Users miss the ability to access information more easily, as **limited access** requires navigating multiple chart areas.

#### What Are Recent G2 Reviews of Residex?

**["Does the work for you"](https://www.g2.com/survey_responses/residex-review-8206566)**

**Rating:** 5.0/5.0 stars

_— Rebekah K._

[Read full review](https://www.g2.com/survey_responses/residex-review-8206566)

**["Strong Solution for Per-Diem Staffing and Schedule Management"](https://www.g2.com/survey_responses/residex-review-12893118)**

**Rating:** 5.0/5.0 stars

_— Vanessa S._

[Read full review](https://www.g2.com/survey_responses/residex-review-12893118)

#### What Are G2 Users Discussing About Residex?

- [What is ResiDex used for?](https://www.g2.com/discussions/what-is-residex-used-for)

[
StoriiCare
](https://www.g2.com/products/storiicare/reviews)

By [StoriiCare](https://www.g2.com/sellers/storiicare)

[

4.8/5(22)

](https://www.g2.com/products/storiicare/reviews)

What do users say?

Users consistently praise the ease of use and responsive customer support of StoriiCare, highlighting how it simplifies daily operations and enhances communication with families. The software's abilit

Pros and Cons

[
Ease of Use (13)
](https://www.g2.com/products/storiicare/reviews?qs=pros-and-cons)[
Technical Issues (6)
](https://www.g2.com/products/storiicare/reviews?qs=pros-and-cons)

### [StoriiCare](https://www.g2.com/products/storiicare/reviews)

StoriiCare is an AI-powered EHR and care management platform for adult day care centers, assisted living providers, and care homes. Trusted by over 300 care providers across 11 countries, it combines clinical documentation, private pay and Medicaid billing, and family engagement in one easy-to-use system. Care staff use StoriiCare to document care digitally, replacing paper records and reducing administrative time. Administrators gain real-time oversight across their organization. Families stay informed and connected to their loved ones through activity updates and shared care profiles. StoriiCare includes Skye, a built-in AI agent designed for care environments. Skye helps staff draft progress notes, identifies patterns in care data, and guides teams through documentation workflows. No technical expertise is required. On the clinical side, StoriiCare covers the full care lifecycle. Teams can complete care assessments, manage individualized care plans, record medication administration, log ADLs, write progress notes, and report incidents and falls. Every record is stored securely and accessible in real time. For billing, StoriiCare supports both private pay and Medicaid reimbursement. Providers can generate invoices, track attendance, manage authorization limits, and produce documentation needed for claims, all within the same platform used for care delivery. StoriiCare is used by adult day programs, memory care communities, residential care homes, and other community-based providers. It is recognized by Software Advice as Most Recommended and Best Customer Support, and is known for its ease of use, 50-plus features, and responsive support team.

**Average Rating:** 4.8/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate StoriiCare?

- **Quality of Support:** 9.5/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind StoriiCare?

- **Seller:** [StoriiCare](https://www.g2.com/sellers/storiicare)
- **Company Website:** www.storiicare.com
- **Year Founded:** 2014
- **HQ Location:** San Mateo, US
- **Twitter:** @StoriiCare  
7,617 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6270ace5e33d62461c68650e2e25aec6daa9b02a74428cbdd689ecefc92d7832&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstorii%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 82% Small, 9% Medium

#### What Do G2 Reviewers Say About StoriiCare?

_AI-generated summary from verified user reviews_

##### Pros

- Users find StoriiCare to be **user-friendly and easy to learn** , streamlining documentation management and enhancing team focus.
- Users appreciate StoriiCare's **excellent customer support** , valuing their responsiveness and commitment to implementing feedback effectively.
- Users value the **efficiency** of StoriiCare, appreciating its seamless integration and instant customer support for various functions.
- Users highly value the **customizability** of StoriiCare, enhancing integration across various roles and improving overall functionality.
- Users love the **customization options** of StoriiCare, enhancing their workflow and allowing tailored care solutions.

##### Cons

- Users face **technical issues** like glitches and CRM troubles, which hinder smooth operation and user experience.
- Users note the **limited features** of StoriiCare, particularly lacking quick-select options and multi-language support for staff.
- Users report issues with **software bugs** causing glitches that hinder editing tasks and disrupt messaging features.
- Users find the **poor usability** of StoriiCare frustrating, especially with its complex interface and lack of quick-select options.
- Users report **billing issues** with StoriiCare, specifically regarding compatibility with regional billing systems.

#### What Are Recent G2 Reviews of StoriiCare?

**["One stop shop for everything Adult Day Services- Making Administration Easy"](https://www.g2.com/survey_responses/storiicare-review-12816660)**

**Rating:** 5.0/5.0 stars

_— Stephanie O._

[Read full review](https://www.g2.com/survey_responses/storiicare-review-12816660)

**["Inclusion Community Center"](https://www.g2.com/survey_responses/storiicare-review-12838606)**

**Rating:** 4.5/5.0 stars

_— Inclusion C._

[Read full review](https://www.g2.com/survey_responses/storiicare-review-12838606)

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 ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein")
ES

Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein)

Updated October 3, 2024

Assisted living facilities require software solutions to manage the wellbeing, security, and satisfaction of their residents. Assisted living software is used to improve communication with residents and their families, as well as to increase the quality of the services delivered. It also helps assisted living facilities with personnel scheduling, resource allocation optimization, and to document the services provided. Assisted living software also ensures compliance with health care and safety regulations. Some solutions provide electronic health and medical record systems specifically designed for assisted living facilities.

For optimal business results, assisted living software needs to integrate with back office software like [accounting](https://www.g2.com/categories/accounting) or [CRM](https://www.g2.com/categories/crm). Integration with [electronic health records](https://www.g2.com/categories/ehr) solutions to import patient health data is also provided by most solutions.

To qualify for inclusion in the Assisted Living category, a product must:

- Assess the needs of each resident or resident groups (based on age, health situation, etc.)
- Create standard service plans and agreements which can be customized for each resident
- Track personnel availability and schedule care based on the needs of patients
- Provide reports and documents to track the quality of services delivered
- Deliver workflows to manage pre-admission and admission processes
- Include electronic health records functionality or integrate with EHR software
- Manage communications between caregivers and residents or their families

Show More

* * *

## How Do You Choose the Right Assisted Living Software?

### What You Should Know About Assisted Living Software

### What is Assisted Living Software?

Assisted living software manages resident care and facility operations, automating processes, coordinating and managing care, and reducing waste and unnecessary expenditures. Assisted living solutions are comprehensive management systems that are made up of any of the following features: facility management, EHR, eMAR, patient medical records management, and facility marketing. The software, at its core, helps your facility manage the well-being, security, and satisfaction of your residents. Additionally, many solutions support interoperability and connecting the assisted living facility with a network of health care providers and partners. The benefits of such a connection include the facilitation of smoother transitions of care and the ability for caregivers to respond quickly to changes in care plans. With an assisted living solution, you can also leverage the overall health care community and network and mediate potential risk in your residents.

Assisted living software enables the improvement of the kind and quality of services provided by the facility to residents. Assisted living facilities—also referred to as long-term care, senior living, hospice, nursing home, or CCRC—are, after all, made up of residents who now expect a high quality of life along with ancillary care services rendered. Assisted living software generates data on patients, care plans, resource allocation, and referral trends. Assisted living facilities can leverage such data to track and report on decision-making factors to identify which initiatives are producing desired results.

Key Benefits of Assisted Living Software

- Automates repetitive and manual tasks that detract from providing optimal delivery of care
- Streamlines staff scheduling, resource allocation, and communication with both first-party care providers and residents and residents’ families
- Provides insight into the performance and profitability of an assisted living facility
- Improves resident satisfaction

### Why Use Assisted Living Software?

Aside from the above-mentioned facility management features and the convenience that automation brings to any health care organization, there are additional benefits that the software can bring to your facility:

**Improve quality of care —** Assisted living software automates manual tasks and streamlines daily workflows. By doing so, the software simplifies the management process of maintaining the assisted living facility, allowing caregivers to focus on delivering care and reducing chances of burnout.

**Ensure operational efficiency —** Assisted living software generates reports on occupancy, resident rosters, census, costs and finances, and medication management. The software minimizes duplicate work, streamlines communication between medical professionals, and keeps track of all activities happening within the facility. Visibility across the entire organization enables and increases efficiency.

**Improving accuracy —** Assisted living software improves accuracy in areas such as medication dispensing, data collection, audit preparation, regulatory compliance, remote care monitoring, referral tracking, and resident incident monitoring. With assisted living software, caregivers and facility operators can automate the notation and organization of clinical documentation, better coordinate the exchange of data between primary care and ancillary care, and ensure transparency of all activities within an assisted living facility.

### Who Uses Assisted Living Software?

Assisted living software is designed to be used by managers, operators, and staff of assisted living facilities.

**Facility owners, administrators, managers, and directors —** These are the people who help run an assisted living facility. They can be front staff, head of marketing and communications, or director of operations. They do not have to be skilled nurses to make sure that the operational aspects of an assisted living facility run smoothly.

**Nursing staff, both internal and outsourced caregivers —** These are skilled nurses and health care professionals who provide custodial and clinical care to the residents of an assisted living facility. Having access to even simple information like census of facility can help schedule the number of staff available as well as coordinate shifts to accommodate the needs of the residents.

**Nutritionists, dieticians, activity coordinators —** These are professionals who are equipped to create and dispense meals plans or coordinate recreational activities that will engage residents. They must have access to patient records to ensure that they do not prescribe a meal plan or physical activity that will compromise the resident.

**Pharmacists and medication-dispensing professionals —** Many assisted living facilities have a direct line or some sort of network connection with pharmacies. This helps with accurate medication dispensing and adherence. A unified patient records database helps reduce any medication discrepancies.

**Nurses, doctors, physicians, and other medical professionals that have referred the resident to the facility —** Assisted living facilities do not exist in a vacuum. They depend on referrals from hospitals to maintain the minimum number of residents in the facility as well as confirm whether a certain facility is more appropriate than another for an incoming resident.

### Kinds of Assisted Living Software

The different kinds of assisted living software aligns with the different kinds of assisted living communities that exist:

**Assisted living—** Assisted living communities provide housing and social opportunities for the aging community, as well as basic health services. However, because assisted living health services are not provided by skilled nursing caregivers, assisted living solutions should offer a staffing, scheduling, or caregiver outsourcing module that helps coordinate services rendered with the resident’s schedule.

**Senior living —** Senior living homes, also referred to as independent senior living, provide housing, transportation, and recreational activities for the aging population, but health care services are not necessarily offered. Managers and operators of senior living communities should look for solutions that help maintain the community, encourage communication between residents and operators, and offer functionality like meal planning, activity, and care planning.

**Skilled nursing —** Skilled care can only be dispensed by a nurse or medical professional that has a license to practice medicine. For example, the care that a non-skilled caretaker can provide is limited to daily living activities like bathing, dressing, and eating. Skilled nursing software, then, must have a validating or credentialing module that helps assisted living facilities verify the abilities of the nurse prior to hiring them.

**Continued care retirement communities (CCRC) —** CCRC provide housing to a variety of seniors, offering a continuum of care that can benefit both residents with declining health and residents that want to retire to an active, social community that offers health care services. Assisted living solutions that cater toward CCRC must have a robust resident care and documentation module to help operators and caregivers keep tabs on the progress of their residents.

**Hospice —** Hospice care manages the care of terminally ill patients, so assisted living solutions tailored to hospice must have strong data sharing capabilities to better streamline interoperability and exchange of patient data between hospital and hospice.

### Assisted Living Software Features

Assisted living software varies in comprehensiveness. Some are complete management systems, some focus on streamlining front-office responsibilities, some coordinate nutrition and recreation activities for assisted living facilities, and some integrate with or offer insurance claims management functionality to simplify billing and accounting. The following features typically appear in any type of assisted living software.

**Resident care management —** Automates the creation of service plans, captures and documents delivered care and services, and schedules and analyzes resident assessments. This allows care managers to accurately assess resident needs.

**Staff management —** Centralizes staff records, manages the hiring and verifying of prospective caregivers, automates scheduling staff shifts, and facilitates eased communication between managers and staff.

**Clinical communication and collaboration —** Facilitates the immediate exchange and transmission of care summaries, referrals, discharge notifications, lab results, and other relevant data between care teams and health care facilities.

**Financial management —** Monitors budgeting and expenses, payables, and census and occupancy information. Generates reports on financial operations, equipping facilities with actionable insights.

#### Additional Assisted Living Features

**Resident contact management —** Maintains a database of resident profiles and contact details. Enables documentation of any incidents, behaviors, or events that may befall residents. Helps facility managers and care staff get a snapshot of each resident.

**eMAR integration —** Solutions that integrate with electronic medical administration records (eMAR) help the handling and monitoring of dispensing medication to residents.

**Patient engagement —** Provides either a portal for patient families to get updates about the resident or provides interactive patient care (IPC) tools that help residents interact with their caregivers in a modern way.

### Trends Related to Assisted Living Software

**Increased automation —** Automation of manual tasks is a clear benefit of using assisted living software, but what if every single process and workflow was automated? The ultimate goal is to optimize the assisted living facility (with the added benefit of relieving caregivers from unnecessary stress and busywork). Once every task is automated, then the facility can reap the benefits of collecting and tracking data, as well as increasing their ability to provide the best care possible.

**Sophisticated diets —** Stereotypical hospital food won’t cut it at assisted living communities. More software has emerged to facilitate meal planning; promote coordination between nutritionists, dieticians, and caregivers; and cater to all potential diets. Assisted living software that either seamlessly integrates with such software or provides an add-on module will succeed in these dietary efforts.

**Medical devices —** Medical devices are a natural extension of both medical technology as well as consumers’ penchant for body sensors and trackers. Medical devices will become more and more integrated into the lives of seniors. Facilities should be prepared to leverage the information that can be pulled from these devices, as well as outfit their facilities to ensure they’re optimally primed to support these devices.

**Rise in qualified health care professionals —** More people are entering assisted living communities and more people are pursuing careers in the medical field. Both require deft staffing and human resource management and put pressure on facilities to reduce staff turnover. In turn, there’s a growing need for software that streamlines the recruiting, hiring, and onboarding processes for medical professionals, as well as software that can effectively automate tedious tasks. Why waste the precious hours of professionals who are becoming part of a dwindling pool?

**Mobile access —** Every industry is experiencing the benefits and need of either supporting the mobile version of solutions or simplifying mobile data entry. Not all assisted living industry professionals are tethered to their desktop, and consumers are already familiar with leveraging mobile applications. Mobile health apps that help report on residents, provide facility maintenance requests, and record facility activities will only help with the increased adoption of the tool.

**Data analytics —** Any kind of business can benefit from a software’s ability to collect, store, and analyze data or intelligence. For assisted living communities, they can leverage software to gain data and insight that will ultimately help operators provide enhanced services, automated workflows, ideal offerings to residents, and a healthy work/life balance for caregivers.

### Potential Issues with Assisted Living Software

**Resident expectations —** The expectations of senior citizens are changing. They’re becoming more tech savvy and social and refusing to sacrifice the lifestyle they had been accustomed to prior to entering the assisted living community. If your current programming, services, and technology are unable to keep up with resident expectations and needs, then your facility will lose money, no matter what kind of solution you attempt to deploy. Make sure that the assisted living software you end up choosing can help you collect and address complaints, issues, and lines of communication.

**Employee use —** If the product is difficult, confusing, or time-consuming to use, your assisted living staff will be less motivated to move from your current system to a new, automated one that requires training and onboarding. Carefully consider whether you’re choosing a solution that truly fits your needs or whether it’s full of unnecessary functionality. Then consider what extra resources and support you will need for easier implementation and adoption of the tool by all of your employees.

**Data breach —** While assisted living software digitizes and centralizes patient and facility data, it opens up the risk for potential data breaches. Whether the software is hosted in the cloud or on premise, it can still create a security vulnerability for any unauthorized access from the community. Make sure that your facility is equipped to handle security risks.

### Software and Services Related to Assisted Living Software

No matter how comprehensive an assisted living solution is, good ones will need to communicate with other systems to support operations.

[**Ancillary care providers —**](https://www.g2.com/categories/ancillary-care)Ancillary care providers ease the staffing requirements and operations of non-primary care practices by promoting information exchange and supporting workforce management needs of outpatient and physician services. With the network that ancillary care providers leverage, assisted living communities can minimize gaps in communication.

[**Patient case management**](https://www.g2.com/categories/patient-case-management) **—** Patient case management software coordinates care across hospitals, practices, and ancillary care clinics. Assisted living facilities are ancillary care clinics, meaning they are a health care service that supports the work and care delivery of the primary care physician. Assisted living facilities depend on referrals and data from hospitals for the nurses and caregivers to properly take care of the population within the facility. With patient case management software, all clinical documentation and patient health data is centralized and effectively communicated.

[**Clinical communication and collaboration**](https://www.g2.com/categories/clinical-communication-and-collaboration) **—** While assisted living operators will benefit from a clinical communication and collaboration tool to streamline internal communication, much of the coordination will happen between primary care practices and the ancillary assisted living facility. Still, tools are needed to ensure secure messaging as well as activity and medication coordination.

[**Clinical documentation**](https://www.g2.com/categories/clinical-documentation) **—** Charting and accurate documentation of services are necessary responsibilities of assisted living caregivers. Clinical documentation software automates the generation and management of necessary medical documents and forms. Clinical documentation solutions also promote paperless offices, which is beneficial for assisted living facilities’ efforts for centralized information.