--- title: Matrix42 Service Management Reviews meta_title: 'Matrix42 Service Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Matrix42 Service Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 4 scale: '5' date_modified: '2026-07-12' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Matrix42 Service Management Reviews **Vendor:** Matrix42 **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 4 ## About Matrix42 Service Management Inspire your customers with excellent service and offer your employees the best employee experience. Satisfied customers are the key to increase revenue and productivity. Outstanding service quality starts with satisfied employees. They need an efficient workspace to deliver high service quality. ## Matrix42 Service Management Reviews ### 1. Quick Ticketing After Install, Lots You Can Do with Each Ticket **Rating:** 4.5/5.0 stars **Reviewed by:** imad M. | Technical Presales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Matrix42 Service Management?** The fact that I can open tickets right after installation and there is so much that can be done to a ticket **What do you dislike about Matrix42 Service Management?** It has too many clicks for simple steps! And sometimes it goes down after installation **What problems is Matrix42 Service Management solving and how is that benefiting you?** It is changing ticket management, now it is so easy to monitor tickets open tickets and sort them in services or incidents ### 2. Current generation digital solution service **Rating:** 4.0/5.0 stars **Reviewed by:** Prem Ranjith J. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Matrix42 Service Management?** Classification of service tickets Classification and incident are being notified, mobile apps are easy to use **What do you dislike about Matrix42 Service Management?** Third party add ons are limited to use and integrate with the service **What problems is Matrix42 Service Management solving and how is that benefiting you?** It's provide transparency over the operations and the service, cost benefits. ### 3. A tool to test and stay with it excellent technical support management. **Rating:** 4.5/5.0 stars **Reviewed by:** Phillip B. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Matrix42 Service Management?** What I do not like is that these tools help the organization and the technical support team a lot to improve the service and questions of our customers much faster than with previous versions of other software **What do you dislike about Matrix42 Service Management?** This software has little penetration in the market but could improve including a wide range of new tools. **Recommendations to others considering Matrix42 Service Management:** We are very happy with the result this software should have wanted. For this reason we would also recommend others to try it out as it meets the proposed objectives and has a low cost. **What problems is Matrix42 Service Management solving and how is that benefiting you?** You have helped a lot in the company because it facilitates the combinations of support ticket distribution and customer service. This tool provides us with a much better response capacity than in different software. ### 4. It is not that much benefical but fine. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2019 **What do you like best about Matrix42 Service Management?** I just like to roam and chill. It is not that much benefical but fine. **What do you dislike about Matrix42 Service Management?** The whole software is crap. It is not that much benefical but fine. **What problems is Matrix42 Service Management solving and how is that benefiting you?** I have got various things to do in the past few days ago and I am not sure if I can make it to the meeting. ## Matrix42 Service Management Discussions - [What is Matrix42 Service Management used for?](https://www.g2.com/discussions/what-is-matrix42-service-management-used-for) - [View Matrix42 Service Management pricing details and edition comparison](https://www.g2.com/products/matrix42-service-management/reviews?open_modal_url=%2Fproducts%2Fmatrix42-service-management%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fmatrix42-service-management%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+08%3A57%3A05+-0500&secure%5Bsession_id%5D=7a99b233-69b0-47c9-b4b9-6c6a97c891d4&secure%5Btoken%5D=a0d6de94a6745ed948740822d80c2df65689fd57c6827cd1b62d731369e59aa3&format=llm_user) ## Matrix42 Service Management Integrations - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## Matrix42 Service Management Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top Matrix42 Service Management Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,825 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews)