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Matrix42 Service Management Reviews & Product Details

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Matrix42 Service Management Integrations

(1)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

IM

imad M.

Technical Presales Engineer

Small-Business (50 or fewer emp.)

4/20/2026

"Quick Ticketing After Install, Lots You Can Do with Each Ticket"

4.5/5

What do you like best about Matrix42 Service Management?

The fact that I can open tickets right after installation and there is so much that can be done to a ticket Review collected by and hosted on G2.com.

What do you dislike about Matrix42 Service Management?

It has too many clicks for simple steps! And sometimes it goes down after installation Review collected by and hosted on G2.com.

PJ

Prem Ranjith J.

Senior Software Engineer

Enterprise (> 1000 emp.)

3/17/2022

"Current generation digital solution service"

4/5

What do you like best about Matrix42 Service Management?

Classification of service tickets Classification and incident are being notified, mobile apps are easy to use Review collected by and hosted on G2.com.

What do you dislike about Matrix42 Service Management?

Third party add ons are limited to use and integrate with the service Review collected by and hosted on G2.com.

PB

Phillip B.

Team Manager

Mid-Market (51-1000 emp.)

5/7/2019

"A tool to test and stay with it excellent technical support management."

4.5/5

What do you like best about Matrix42 Service Management?

What I do not like is that these tools help the organization and the technical support team a lot to improve the service and questions of our customers much faster than with previous versions of other software. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 Service Management?

This software has little penetration in the market but could improve including a wide range of new tools. Review collected by and hosted on G2.com.

Recommendations to others considering Matrix42 Service Management:

We are very happy with the result this software should have wanted. For this reason we would also recommend others to try it out as it meets the proposed objectives and has a low cost. Review collected by and hosted on G2.com.

What problems is Matrix42 Service Management solving and how is that benefiting you?

You have helped a lot in the company because it facilitates the combinations of support ticket distribution and customer service. This tool provides us with a much better response capacity than in different software. Review collected by and hosted on G2.com.

AA

Verified User in Automotive

Small-Business (50 or fewer emp.)

10/21/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"It is not that much beneficial but fine."

2/5

What do you like best about Matrix42 Service Management?

I just like to roam and chill. It is not that much beneficial but fine. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 Service Management?

The whole software is crap. It is not that much beneficial but fine. Review collected by and hosted on G2.com.

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Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Atera IT Management

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Questions about Matrix42 Service Management? Ask real users or explore answers from the community

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GU

Guest User

What is Matrix42 Service Management used for?

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Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

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4.3/5(1,014)

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