--- title: Matrix42 FastViewer Reviews meta\_title: 'Matrix42 FastViewer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 84 reviews by the users' company size, role or industry to find out how Matrix42 FastViewer works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 84 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Matrix42 FastViewer Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Matrix42 FastViewer but has limited features. Are you part of the Matrix42 FastViewer team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance. - Multiple Access Points: Utilize FastViewer through a standalone web-based browser application, a desktop application for Windows and Mac, or an integrated web-based application within Matrix42’s Enterprise Service Management. - File Transfer: Easily transfer individual files and folders or synchronize entire folder structures between devices. - Multi-Monitor Support: Collaborate effectively with support for multiple monitors, enhancing the remote working experience. - Unattended Access: Manage and control devices without the need for an on-site presence, providing flexibility and scalability for IT operations. - Security: Ensure data protection with 256-bit AES encryption, safeguarding all remote sessions and file transfers. Primary Value and User Solutions: FastViewer addresses the growing need for robust remote support tools in an increasingly remote and hybrid work environment. By enabling IT departments to resolve issues remotely, it reduces the need for on-site visits, leading to significant cost and time savings. The solution enhances productivity by accelerating ticket resolution and minimizing downtime, allowing employees to focus on their core tasks without interruptions. Its flexibility and ease of use make it an ideal choice for organizations seeking to centralize IT operations and provide consistent support across various locations. * * * Seller [Matrix42](https://www.g2.com/sellers/matrix42) Discussions [Matrix42 FastViewer Community](https://www.g2.com/products/matrix42-fastviewer/discuss) Solution Type Best-of-Breed Overview by Claudia Gärtner (Marketing & Administration bei FastViewer GmbH) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months [ View More Pricing Information ](https://www.g2.com/products/matrix42-fastviewer/pricing) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ ![ScreenConnect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScreenConnect") ScreenConnect 4.7/5(504) ](https://www.g2.com/products/screenconnect/reviews) [ View All Alternatives ](https://www.g2.com/products/matrix42-fastviewer/competitors/alternatives) ## User Insights Average based on 84 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Mid-Market (51-1000 emp.) 11/19/2019 "Fastviewer" 3.5/5 What do you like best about Matrix42 FastViewer? Easy to sign up and start training sessions for employees Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? A few user had some browser issues. Freezing and pages taking long to load. May have been an internet issue though. Review collected by and hosted on G2.com. Recommendations to others considering Matrix42 FastViewer: Good for training sessions. Use as trial as we did I recommend Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? Setting up training sessions for employees Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") AF Verified User in Food Production Mid-Market (51-1000 emp.) 11/20/2019 "Fastviewer" 3/5 What do you like best about Matrix42 FastViewer? Online remote meetings was easy to set up and use. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? Slightly pricey for what is offered. There are other products available that provides the same features Review collected by and hosted on G2.com. Recommendations to others considering Matrix42 FastViewer: Very easy to sign up and use. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? Connecting remotely between teams for collaborative work. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Mid-Market (51-1000 emp.) 11/21/2019 "Fastviewer" 3.5/5 What do you like best about Matrix42 FastViewer? We've used for Remote interviews. We're very happy with the Video and Audio quality. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? Some users had some issue in connecting into the meeting. Review collected by and hosted on G2.com. Recommendations to others considering Matrix42 FastViewer: Very good for hosting interviews for potential employees. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? Helped us with our interview screening. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Small-Business (50 or fewer emp.) 4/3/2018 "Easy experience" 4/5 What do you like best about Matrix42 FastViewer? It is very easy to log into and to utilize screen sharing Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? There is not much that is lacking except that it can be slow at times Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? It allows us to easily see examples in real time of how to fix issues or how to explain a new method Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Matrix42 FastViewer? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Matrix42 FastViewer ](https://www.g2.com/products/matrix42-fastviewer/discussions/new) GU Guest User • Last activity over 1 year ago What is Fastviewer used for? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-fastviewer-used-for) OM Only Me • Last activity over 4 years ago Ok 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/fastviewer-ok) [ View all Discussions ](https://www.g2.com/products/matrix42-fastviewer/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/matrix42-fastviewer/pricing) Matrix42 FastViewer Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,151) [ Compare Now ](https://www.g2.com/compare/matrix42-fastviewer-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams 4.4/5(19,253) [ Compare Now ](https://www.g2.com/compare/matrix42-fastviewer-vs-microsoft-teams) ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[Remote Desktop](https://www.g2.com/categories/remote-desktop) ##### Explore More [Which financial audit platforms create clear audit trails and documentation that withstand external auditor scrutiny?](https://www.g2.com/discussions/which-financial-audit-platforms-create-clear-audit-trails-and-documentation-that-withstand-external-auditor-scrutiny)[Best SAP apps for small businesses](https://www.g2.com/discussions/best-sap-apps-for-small-businesses)[Is Achieve worth it for academic advising software?](https://www.g2.com/discussions/is-achieve-worth-it-for-academic-advising-software) [What are the most trusted employee perks platforms by HR directors managing large workforces at enterprise companies based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-employee-perks-platforms-by-hr-directors-managing-large-workforces-at-enterprise-companies-based-on-user-reviews)[Most user-friendly PRM software](https://www.g2.com/discussions/most-user-friendly-prm-software)[Pros and Cons Details](https://www.g2.com/products/matrix42-fastviewer/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)