--- title: Matrix42 FastViewer Reviews meta\_title: 'Matrix42 FastViewer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 84 reviews by the users' company size, role or industry to find out how Matrix42 FastViewer works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 84 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Matrix42 FastViewer Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Matrix42 FastViewer but has limited features. Are you part of the Matrix42 FastViewer team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance. - Multiple Access Points: Utilize FastViewer through a standalone web-based browser application, a desktop application for Windows and Mac, or an integrated web-based application within Matrix42’s Enterprise Service Management. - File Transfer: Easily transfer individual files and folders or synchronize entire folder structures between devices. - Multi-Monitor Support: Collaborate effectively with support for multiple monitors, enhancing the remote working experience. - Unattended Access: Manage and control devices without the need for an on-site presence, providing flexibility and scalability for IT operations. - Security: Ensure data protection with 256-bit AES encryption, safeguarding all remote sessions and file transfers. Primary Value and User Solutions: FastViewer addresses the growing need for robust remote support tools in an increasingly remote and hybrid work environment. By enabling IT departments to resolve issues remotely, it reduces the need for on-site visits, leading to significant cost and time savings. The solution enhances productivity by accelerating ticket resolution and minimizing downtime, allowing employees to focus on their core tasks without interruptions. Its flexibility and ease of use make it an ideal choice for organizations seeking to centralize IT operations and provide consistent support across various locations. * * * Seller [Matrix42](https://www.g2.com/sellers/matrix42) Discussions [Matrix42 FastViewer Community](https://www.g2.com/products/matrix42-fastviewer/discuss) Solution Type Best-of-Breed Overview by Claudia Gärtner (Marketing & Administration bei FastViewer GmbH) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months [ View More Pricing Information ](https://www.g2.com/products/matrix42-fastviewer/pricing) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ ![ScreenConnect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScreenConnect") ScreenConnect 4.7/5(504) ](https://www.g2.com/products/screenconnect/reviews) [ View All Alternatives ](https://www.g2.com/products/matrix42-fastviewer/competitors/alternatives) ## User Insights Average based on 84 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Grecia G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grecia G.") GG Grecia G. Assistant responsable community management Mid-Market (51-1000 emp.) 10/21/2020 "Fastviewer is the best and easy way for online collaboration." 4.5/5 What do you like best about Matrix42 FastViewer? It was one of the biggest concerns for me to give 100% availability especially in days of COVID-19 but at the same time resolving the problem of my team was also one of my duty so Fastveiwer made it quite easy and convenient for me. With it, I can arrange a webinar, any online meeting, and online conference from anywhere. It has the capacity to hold 100 attendees for any meeting and also it doesn’t require installation (which usually takes a lot of time). It’s one month trial also helped me in choosing it. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? I found it a bit expensive because of its other charges like that of license and prepaid service too. According to me, it becomes difficult for an average person to use it although it is a basic need of these days. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? In this tech-oriented world, it is very necessary to have such software every time with you, and using fastener has made my life easy now I don’t need to take stress about meeting as I can summon any meeting from anywhere with so much ease and with a user-friendly interface. All I want from them is to decrease their charges, instead of that, it is my most favorite software. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mukul V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mukul V.") MV Mukul V. Student Small-Business (50 or fewer emp.) 8/5/2020 "Fast, User Friendly UI and easy to use in fast paced environment" 4.5/5 What do you like best about Matrix42 FastViewer? Thing i like most about fastviewer is its user friendly interface and it enables me to connect with other member of the team efficiently and I can manage the connection fluently without any hurdles in configuring. I can connect with different operating system. , thus offering wide compatibility in different work scenarios, or relationship supplier-client, tutor-student, etc.. it can be used to give inductions of use of software meetings between different members of a group. I can customize my intivitations to send to different participants. This is just like the tool i need to work efficiently. It enables me to communicate with my team perfectly without any problem. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? It is a software intended for corporate use, and although it has several ways to pay according to use, such as purchase of a license, prepaid service by time or income according to its use, it can become expensive for a small business. I think there should be a way to use it for free. Review collected by and hosted on G2.com. Recommendations to others considering Matrix42 FastViewer: If you need a software to organise and maintain your meetings and want to do work from home efficiently then Fastviewer is the best product out there in the market. It is paid but it does't matter because of the services it is providing is perfect and your team's efficiency can be doubled with its use. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? The benifits of fastviewer is that it is a cross platform software i.e it works on different platforms and can be therefore use efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![mike j.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mike j.") MJ mike j. Sales And Marketing Specialist Internet Small-Business (50 or fewer emp.) 11/7/2019 "the most used tool for all the industries " 4.5/5 What do you like best about Matrix42 FastViewer? I love this software its simplicity and design which is based to meet all the needs of users from being able to share your screen with some other merchant user employee companion client etc, allows us to have an instant messaging that is very helpful at the moment to be explaining something when we are in a video called live allow us that possibility that two users or more being at such distant distances can have a communication with a very clear image and perfect sound is a tool that will all facilitate our work Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? There really are no failures as such in this software we would rely more on the way in which they let us use them, they have designed this software in a more corporate way for larger companies that makes when a user or small business starts using this software would be complicated by several aspects including the economic aspect and I think it is a very important aspect since if it is not profitable there are many more options in the market cheap Review collected by and hosted on G2.com. Recommendations to others considering Matrix42 FastViewer: It is a very useful tool that will help your business Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? I really only had problems with the support area at the time of wanting to make the payment really is not how they tell you the option to pay becomes a bit complicated by the few methods they have Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Nehmib o.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nehmib o.") NO Nehmib o. Marketing Officer Mid-Market (51-1000 emp.) 10/13/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Incredible Online meeting Tool" 5/5 What do you like best about Matrix42 FastViewer? FastViewer is an incredible online meeting tool,Its a been my all time software to conduct meeting with my clients on a daily basis,the application offers instat messaging with reliable connection.This applicaton allows upto 100 participants making it suitable when conduct meeting with quite a larger group of peope,Before comminting to using the application the application provides a trial version for you to familiarize with the application,This helps alot with users with doubts about the application,I have simply how the application works Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? Setting up the application for the first use is quite length,The process can be hard to understand,Configurations are also tiresome Review collected by and hosted on G2.com. Recommendations to others considering Matrix42 FastViewer: This is one of the best software for online meetings,I would recomend you try it out Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? The application has made it possible to conduct online ,eeting husle free and at a cost effective manner,the application offers all the features we needed for an online meeting software,It quite cheaper implimenting and using it Review collected by and hosted on G2.com. Show More 10/14/2019 Current UserValidated ReviewerSource: Organic ![vicky v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "vicky v.") VV vicky v. Software Engineer Computer Software Mid-Market (51-1000 emp.) 9/16/2019 "fast fast viewer" 4.5/5 What do you like best about Matrix42 FastViewer? enables you to make a progressively corporate picture of the remote association benefits between groups, giving various choices, for example, remote sessions to help, permitting trade the location of the association with see and show by and large, can be utilized to give enlistments of utilization of programming, work gatherings between various individuals from a gathering. You can redo the solicitations that are made to the members You can make associations between PCs with various working frameworks, along these lines offering wide similarity in various work situations, or relationship provider customer, guide understudy, and so forth. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? It is a product planned for corporate use, and despite the fact that it has a few different ways to pay as per use, for example, buy of a permit, prepaid administration by time or salary as per its utilization, it can wind up costly for an independent venture. Review collected by and hosted on G2.com. Recommendations to others considering Matrix42 FastViewer: yes i recommend Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? noproblems Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite RM Ron M. User Mid-Market (51-1000 emp.) 10/13/2019 "Different approaches in different subprograms of the same package." 5/5 What do you like best about Matrix42 FastViewer? It allows you to create an overall image of remote computer communication facilities, offering various options, such as remote support sessions, enabling you to share the contact address to display and reveal as needed. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? It is a software intended for corporate use, and although it has several forms of payment depending on the use, such as the purchase of a license, prepaid service for time or income according to its use, it can be expensive for a small business. Review collected by and hosted on G2.com. Recommendations to others considering Matrix42 FastViewer: One of the most complete software on the market an excellent remote connection. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? I used to give inductions for the use of software, to work with different group members. The invitations issued to the participants can be personalized. You can connect computers with different operating systems and thus provide broad compatibility in various workplaces. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mariana L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mariana L.") ML Mariana L. Marketing Product Manager - L'Oréal Paris Skincare Mid-Market (51-1000 emp.) 11/21/2019 "Fastviewer our experience has been the best" 4/5 What do you like best about Matrix42 FastViewer? We have used Fastviewer for many purposes, especially it has helped us a lot to conduct training workshops and webinars for our administrative staff, and it has also helped us to solve problems quickly, almost instantly, with technical support. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? We don't have major issues with FastViewer other than implementation, but what we would have to say is that its price for a small company is really expensive. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? Now we use remote support software to offer our clients a corporate image of our remote connection services, different approaches for different subprograms. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller inviteAI Translated ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Mid-Market (51-1000 emp.) 11/21/2019 "Meetings made easy" 3/5 What do you like best about Matrix42 FastViewer? Fastviewer is excellent due to its simplicity, and it's straightforward to use. Furthermore, creating or joining meetings can be done with minimal hassle. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? I think the cost is a little "excessive", would be nice to see them reworking their pricing plans. Review collected by and hosted on G2.com. Recommendations to others considering Matrix42 FastViewer: If you're looking for an alternative, I would recommend to test it out by yourself, they offer a 30 day trial period. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? We were looking for something different than the other Softwares of the same category have to. Review collected by and hosted on G2.com. Show More 11/22/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Mid-Market (51-1000 emp.) 11/20/2019 "Start and join meetings fast!" 3.5/5 What do you like best about Matrix42 FastViewer? The clue is in the name, Fastviewer is a great software. It's easy to start or join meetings, as well as to share the screen on occasion without interruptions. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? I have experienced some lags at certain points, which could potentially be caused by the reliability of the internet connection at the time. Review collected by and hosted on G2.com. Recommendations to others considering Matrix42 FastViewer: Fastviewer has some great features and benefits, if you are looking for an alternative to GoToMeeting or Zoom, then Fastviewer might be an excellent place to start. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? A straightforward way to create/join meetings with clients remotely. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") AM Verified User in Music Mid-Market (51-1000 emp.) 11/23/2019 "Fastviewer" 3.5/5 What do you like best about Matrix42 FastViewer? Our company used for online meetings. Very stable with little to none glitches during the meetings. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? Works better on Android devices rather than iOS personally. I had some Audio issues using this on iOS Review collected by and hosted on G2.com. Recommendations to others considering Matrix42 FastViewer: Good for online meeting on the go. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? Meetings on the go via my phone is very attractive tool. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Matrix42 FastViewer? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Matrix42 FastViewer ](https://www.g2.com/products/matrix42-fastviewer/discussions/new) GU Guest User • Last activity over 1 year ago What is Fastviewer used for? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-fastviewer-used-for) OM Only Me • Last activity over 4 years ago Ok 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/fastviewer-ok) [ View all Discussions ](https://www.g2.com/products/matrix42-fastviewer/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/matrix42-fastviewer/pricing) Matrix42 FastViewer Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,151) [ Compare Now ](https://www.g2.com/compare/matrix42-fastviewer-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams 4.4/5(19,253) [ Compare Now ](https://www.g2.com/compare/matrix42-fastviewer-vs-microsoft-teams) ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[Remote Desktop](https://www.g2.com/categories/remote-desktop) ##### Explore More [Which financial audit platforms create clear audit trails and documentation that withstand external auditor scrutiny?](https://www.g2.com/discussions/which-financial-audit-platforms-create-clear-audit-trails-and-documentation-that-withstand-external-auditor-scrutiny)[Best SAP apps for small businesses](https://www.g2.com/discussions/best-sap-apps-for-small-businesses)[Is Achieve worth it for academic advising software?](https://www.g2.com/discussions/is-achieve-worth-it-for-academic-advising-software) [What are the most trusted employee perks platforms by HR directors managing large workforces at enterprise companies based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-employee-perks-platforms-by-hr-directors-managing-large-workforces-at-enterprise-companies-based-on-user-reviews)[Most user-friendly PRM software](https://www.g2.com/discussions/most-user-friendly-prm-software)[Pros and Cons Details](https://www.g2.com/products/matrix42-fastviewer/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)