--- title: Matrix42 FastViewer Reviews meta\_title: 'Matrix42 FastViewer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 84 reviews by the users' company size, role or industry to find out how Matrix42 FastViewer works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 84 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Matrix42 FastViewer Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Matrix42 FastViewer but has limited features. Are you part of the Matrix42 FastViewer team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance. - Multiple Access Points: Utilize FastViewer through a standalone web-based browser application, a desktop application for Windows and Mac, or an integrated web-based application within Matrix42’s Enterprise Service Management. - File Transfer: Easily transfer individual files and folders or synchronize entire folder structures between devices. - Multi-Monitor Support: Collaborate effectively with support for multiple monitors, enhancing the remote working experience. - Unattended Access: Manage and control devices without the need for an on-site presence, providing flexibility and scalability for IT operations. - Security: Ensure data protection with 256-bit AES encryption, safeguarding all remote sessions and file transfers. Primary Value and User Solutions: FastViewer addresses the growing need for robust remote support tools in an increasingly remote and hybrid work environment. By enabling IT departments to resolve issues remotely, it reduces the need for on-site visits, leading to significant cost and time savings. The solution enhances productivity by accelerating ticket resolution and minimizing downtime, allowing employees to focus on their core tasks without interruptions. Its flexibility and ease of use make it an ideal choice for organizations seeking to centralize IT operations and provide consistent support across various locations. * * * Seller [Matrix42](https://www.g2.com/sellers/matrix42) Discussions [Matrix42 FastViewer Community](https://www.g2.com/products/matrix42-fastviewer/discuss) Solution Type Best-of-Breed Overview by Claudia Gärtner (Marketing & Administration bei FastViewer GmbH) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months [ View More Pricing Information ](https://www.g2.com/products/matrix42-fastviewer/pricing) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ ![ScreenConnect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScreenConnect") ScreenConnect 4.7/5(504) ](https://www.g2.com/products/screenconnect/reviews) [ View All Alternatives ](https://www.g2.com/products/matrix42-fastviewer/competitors/alternatives) ## User Insights Average based on 84 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Sarthaj K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarthaj K.") SK Sarthaj K. Talent Acquisition Lead Mid-Market (51-1000 emp.) 5/30/2023 "Quick analysis" 3/5 What do you like best about Matrix42 FastViewer? Used to quickly analyse date and get the proven results Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? Mostly inline with the needs as it is data driven Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? It helps in video conferencing, data presenteation Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Bernard S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bernard S.") BS Bernard S. Financial Analyst Mid-Market (51-1000 emp.) 11/7/2022 "Using Fastviewer is one of the best experiences I've ever had" 4.5/5 What do you like best about Matrix42 FastViewer? It ease the rate at I converse to my customers as a vendor, with fast viewer I need not walk miles to converse with my customers. It's legit and secured as compared to others Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? I like everything about it but I find it difficult to access it sometimes, I think management should consider its connectivity and transferring of data which is sometimes complicated Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? The software has made working efficient Issues of getting data to a remote areas but Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 6/6/2023 "Fastviewer review" 3/5 What do you like best about Matrix42 FastViewer? Very fast , connectivity is too you can connect very easy remote control is good , It can run ls even in low latency network not required too fast connectivity Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? Everything is fine install is not good and you can provide good ui as well Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? Nothing Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Events Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Events Services") UE Verified User in Events Services Mid-Market (51-1000 emp.) 1/2/2023 "I don’t miss any more work presentations!" 4.5/5 What do you like best about Matrix42 FastViewer? The general layout of Fastviewer makes it 'fast' for me to access the various online meetings, presentations, and brainstorming sessions that I need to be a part of throughout my work day. When I'm working on the go, this is the perfect option for me! Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? There is an issue when using my Chromebook, and I have heard about other issues from users that are running Linux. Other than that, I don't have any other qualms that I can report! Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? Fastviewer is allowing me to control my meetings while working from home and on the go. It recognizes all of my devices easily, and things just work! No futzing around with other settings. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite HK Hari K. HR Executive Mid-Market (51-1000 emp.) 6/23/2022 "Easy, Light and Friendly" 3.5/5 What do you like best about Matrix42 FastViewer? The upsides of using fast viewer is how light the app is on your devices. Coming from other softwares such as teams, i find fastviewer to be extremely snappy and getting the job done all the time. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? I would say fastviewer is a little bit to the expensive side of things, especially if its a small business. It is a great app and can work wonderfully in your organization but a little pricey. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? Remote working has been hard, people with low end systems as their workstations were finding it very difficult to work. Fastviewer and their light app brings a revolution. Review collected by and hosted on G2.com. Show More 11/16/2022 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 6/22/2023 "Mrones" 4.5/5 What do you like best about Matrix42 FastViewer? It is a comprehensive mode of communication working remotely Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? It gets slow sometimes to work with due to system's limitations Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? It assists remote working with appreciable support Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![SEDDIK S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SEDDIK S.") SS SEDDIK S. social media manager, and i work with instagram people Small-Business (50 or fewer emp.) 8/9/2022 "BEST DECISION OF MY LIFE" 4/5 What do you like best about Matrix42 FastViewer? I like the fluidity and I'm a person that like fluid video, photos and a lot of things, I just have beautiful words to talk about this site because they gave me a lot of chances Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? I don't dislike anything, also because they gave me one of my best opportunity by giving me the chance of having the videoconference with many of my costumer and it was very fun Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? They helped me fix a lot of stuff, like a live stream of my page because I couldn't fix it by myself so they were very helpful and i still thank them because of this Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite KI Ketki I. freelancer Small-Business (50 or fewer emp.) 1/25/2023 "Fantastic new experience" 5/5 What do you like best about Matrix42 FastViewer? Hi Its been fantastic new experience with this , when I used first time. Nice to try it out .. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? Personally I will take some time to get used to all its features Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? its fabulous using it for online communications, life goes faster , easier, more techie Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Nirjar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nirjar M.") NM Nirjar M. Associate Radio Frequency Engineer Mid-Market (51-1000 emp.) 1/7/2023 "It was very satisfying experience and easy to operate" 4/5 What do you like best about Matrix42 FastViewer? I like how easy to use, and the resolution of video conferencing is good enough. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? I would like to see if it could consume less amount of CPU memory space. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? I just started using this software, so I have no issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") IR Verified User in Retail Mid-Market (51-1000 emp.) 11/18/2022 "FastViewer- Review" 4.5/5 What do you like best about Matrix42 FastViewer? FastViewer is a complete solution for online meeting and collaboration, it provide remote control service like support and maintenance, Dual Security, Everywhere and anytime. The unique feature of Fastviewer is its Individual adaptation, Flexibility. The users of FastViewer are Startups, Schools, Banks and large companies which makes FastViewer a trusted name. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? As compare to other apps FastViewer is somewhat expensive. There is an issue with its compatibility with Linux and Chromebook. Many times there is connection lag which need to get fixed. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? It helps in online meeting, Data security, controlling the system remotely specially in Covid times. It helped in customising the customer portal for better operation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Matrix42 FastViewer? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Matrix42 FastViewer ](https://www.g2.com/products/matrix42-fastviewer/discussions/new) GU Guest User • Last activity over 1 year ago What is Fastviewer used for? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-fastviewer-used-for) OM Only Me • Last activity over 4 years ago Ok 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/fastviewer-ok) [ View all Discussions ](https://www.g2.com/products/matrix42-fastviewer/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/matrix42-fastviewer/pricing) Matrix42 FastViewer Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,151) [ Compare Now ](https://www.g2.com/compare/matrix42-fastviewer-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams 4.4/5(19,253) [ Compare Now ](https://www.g2.com/compare/matrix42-fastviewer-vs-microsoft-teams) ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[Remote Desktop](https://www.g2.com/categories/remote-desktop) ##### Explore More [Which financial audit platforms create clear audit trails and documentation that withstand external auditor scrutiny?](https://www.g2.com/discussions/which-financial-audit-platforms-create-clear-audit-trails-and-documentation-that-withstand-external-auditor-scrutiny)[Best SAP apps for small businesses](https://www.g2.com/discussions/best-sap-apps-for-small-businesses)[Is Achieve worth it for academic advising software?](https://www.g2.com/discussions/is-achieve-worth-it-for-academic-advising-software) [What are the most trusted employee perks platforms by HR directors managing large workforces at enterprise companies based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-employee-perks-platforms-by-hr-directors-managing-large-workforces-at-enterprise-companies-based-on-user-reviews)[Most user-friendly PRM software](https://www.g2.com/discussions/most-user-friendly-prm-software)[Pros and Cons Details](https://www.g2.com/products/matrix42-fastviewer/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)