--- title: Matrix42 FastViewer Reviews meta\_title: 'Matrix42 FastViewer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 84 reviews by the users' company size, role or industry to find out how Matrix42 FastViewer works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 84 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Matrix42 FastViewer Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Matrix42 FastViewer but has limited features. Are you part of the Matrix42 FastViewer team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance. - Multiple Access Points: Utilize FastViewer through a standalone web-based browser application, a desktop application for Windows and Mac, or an integrated web-based application within Matrix42’s Enterprise Service Management. - File Transfer: Easily transfer individual files and folders or synchronize entire folder structures between devices. - Multi-Monitor Support: Collaborate effectively with support for multiple monitors, enhancing the remote working experience. - Unattended Access: Manage and control devices without the need for an on-site presence, providing flexibility and scalability for IT operations. - Security: Ensure data protection with 256-bit AES encryption, safeguarding all remote sessions and file transfers. Primary Value and User Solutions: FastViewer addresses the growing need for robust remote support tools in an increasingly remote and hybrid work environment. By enabling IT departments to resolve issues remotely, it reduces the need for on-site visits, leading to significant cost and time savings. The solution enhances productivity by accelerating ticket resolution and minimizing downtime, allowing employees to focus on their core tasks without interruptions. Its flexibility and ease of use make it an ideal choice for organizations seeking to centralize IT operations and provide consistent support across various locations. * * * Seller [Matrix42](https://www.g2.com/sellers/matrix42) Discussions [Matrix42 FastViewer Community](https://www.g2.com/products/matrix42-fastviewer/discuss) Solution Type Best-of-Breed Overview by Claudia Gärtner (Marketing & Administration bei FastViewer GmbH) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months [ View More Pricing Information ](https://www.g2.com/products/matrix42-fastviewer/pricing) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ ![ScreenConnect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScreenConnect") ScreenConnect 4.7/5(504) ](https://www.g2.com/products/screenconnect/reviews) [ View All Alternatives ](https://www.g2.com/products/matrix42-fastviewer/competitors/alternatives) ## User Insights Average based on 84 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Sowmiya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sowmiya K.") SK Sowmiya K. Entrepreneur Financial Services Small-Business (50 or fewer emp.) 8/6/2023 "Review for FastViewer from Sowmiya" 5/5 What do you like best about Matrix42 FastViewer? The best part about Fastviewer is how simple it is to communicate with my consumers. I don't have to travel far to meet up with them. Unlike some others, it is safe and legitimate. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? I generally enjoy everything, but it can be difficult to get into at times. It can be difficult to connect and transfer data, so they should focus on making it easier. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? Fastviewer has significantly enhanced my productivity. It allows me to communicate with customers without the bother of distance. It's also useful when data needs to travel long distances. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 8/27/2023 "One of the best choices: Fastviewer" 4.5/5 What do you like best about Matrix42 FastViewer? The high quality of both audio as well as audio on this video conferencing tool smoothens the process of conducting meetings online. The easy setup and user friendly interface drives the utility of this tool. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? When i tried to install in Linux, I couldn't get through and therefore feel Fastviewer is not all operating system friendly. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? I have plethora of customers located across globe and through Fastviewer, I'm able to connect seamlessly given its clear quality of video. Since i have evaluate customer's skin and marks on skin, through this tool, it really gives me clear idea about the client's skin. It is extremely helpful in knowing real time situation for my customers and then prescribing appropriate solutions Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vikrant P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vikrant P.") VP Vikrant P. Technical Recruiter Mid-Market (51-1000 emp.) 7/5/2023 "High quality audio and video" 5/5 What do you like best about Matrix42 FastViewer? This is good software to use for meeting and classes this is better than google meet and zoom lots of good feacures incuding screenshots and recoding to be good and clear Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? According to me I didn't found any type of isuue for the this software to control over al audio and video to more this is good software to use for meeting and classes Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? I don't find any problems using this software to this is very good software to control over all the screen in single hand that's is good in this software and more Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Ali M. N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali M. N.") AN Ali M. N. Freelance IT Technician Small-Business (50 or fewer emp.) 2/10/2023 "Review of Ali" 3.5/5 What do you like best about Matrix42 FastViewer? FastViewer is a remote desktop software that allows users to access and control a remote computer over the internet. Some of the key benefits of using FastViewer include: Remote access: With FastViewer, you can remotely access a computer from anywhere with an internet connection, making it easier to work from home, or help someone resolve a technical issue from a remote location. Easy setup: FastViewer is easy to install and set up, making it accessible even for non-technical users. Secure connection: FastViewer uses encryption to secure the connection between the remote and local computer, ensuring that your data is protected. High-quality video and audio: FastViewer provides high-quality video and audio transmission, making it ideal for remote presentations, online meetings, and webinars. Cross-platform compatibility: FastViewer is compatible with multiple operating systems, including Windows, Mac, and Linux, making it accessible to a wide range of users. Cost-effective: FastViewer is a cost-effective solution compared to other remote desktop software, making it a good choice for businesses and individuals who need to remotely access and control computers. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? Like all software, FastViewer also has some limitations or downsides. Some of these include: Internet connection speed: FastViewer requires a stable and fast internet connection for optimal performance, and a slow connection may result in lag or low-quality video and audio transmission. Limited feature set: While FastViewer provides basic remote desktop access and control, it may not have the same level of features and customization options as some of the more advanced remote desktop software. Compatibility issues: In some cases, compatibility issues may arise between the local and remote computers, leading to difficulties in accessing and controlling the remote computer. Security concerns: While FastViewer uses encryption to secure the connection, there may still be security concerns related to remote access, such as unauthorized access or data breaches. Performance issues: FastViewer may experience performance issues, such as slow response times or freezes if the remote computer is outdated or has insufficient resources. It's important to keep these limitations in mind when considering using FastViewer, and to evaluate whether it's the right solution for your specific needs and requirements. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? FastViewer can help solve several business problems, including: Remote work: With FastViewer, employees can access their work computers from anywhere with an internet connection, making it easier for businesses to support remote work and a distributed workforce. Technical support: FastViewer allows IT support staff to remotely access and control a user's computer to resolve technical issues, reducing downtime and improving productivity. Collaboration: FastViewer provides real-time collaboration and remote access, making it easier for teams to work together and share information, even when they're not in the same location. Training and presentations: FastViewer's high-quality video and audio transmission capabilities make it ideal for delivering remote training sessions, presentations, and webinars. Cost savings: By enabling remote work and reducing the need for on-site technical support, FastViewer can help businesses save on costs related to travel, office space, and IT support staff. Overall, FastViewer can help businesses increase productivity, improve collaboration, and reduce costs by enabling remote access and control of computers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AH Anna H. NTSA Membership Program Manager Non-Profit Organization Management Small-Business (50 or fewer emp.) 6/7/2023 "Fastviewer was easy to operate." 5/5 What do you like best about Matrix42 FastViewer? FastViewer is a meeting tool that has several useful features. FastViewer has made our lives easier. A complete solution for online meetings is the software FastViewer. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? Fastviewer software can occasionally be challenging to use. Fastviewer is a relatively pricey program for small businesses. Linux is not supported by Fastviewer. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? Fastviewer allows us to conduct business from home and manage meetings. With Fastviewer we solved the problem quickly. Fastviewer provides excellent audio and video meeting facilities for our colleagues and clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic Review from User Profile ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 9/8/2023 "Go to software" 5/5 What do you like best about Matrix42 FastViewer? Cost efficient Effective Amazing quality- video and audio The communication service is faster Enables communication with the user in simple way It enables to control remote computer over internet Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? As such there are no major disliking about tge Software but following things could be improved: Comparability with others Security issues Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? Enables to efficiently manage meetings Enables me to transfer files efficiently and smoothly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RZ ruqia z. Business Accountant Small-Business (50 or fewer emp.) 11/28/2022 ""Love to use this quality tool"" 3.5/5 What do you like best about Matrix42 FastViewer? This will not be an exaggerated analysis of this amazing tool if I say that it made my life easy.It has very cool features that are user friendly. It is matchless for business meetings, video conferencing or any kind of software training sessions. One will definitely enjoy after using it. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? As a user, I will not be able to find anything that I dislike in this software. My experience with this tool is excellent. However, it can be a little bit expensive for small businesses. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? Fastviewer supports me to link remotely with my clients. It provides me with the best audio and video call facility. I can transfer my files without any lags. It made my life so easy. Review collected by and hosted on G2.com. Show More 11/30/2022 Current UserValidated ReviewerSource: Organic ![Shubham C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham C.") SC Shubham C. Recruiter Small-Business (50 or fewer emp.) 12/23/2022 "One of the most flexible and adaptable software out there." 4/5 What do you like best about Matrix42 FastViewer? This is one of the most user-friendly software out there. It has matchless qualities and an array of tools specially optimized for business meetings, video conferencing, and even software training sessions. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? It does not support Linux operating system. I've been a Linux user for quite some time now and it is quite disappointing that this amazing tool does not support Linux despite having demand from the users themselves. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? It allows me to connect remotely with my clients and co-workers easily and fastly. We are no longer confined by the barrier of distance now, provided we have a good internet connection Fastviewer application installed in the system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Raja Saud A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raja Saud A.") RA Raja Saud A. Senior PPC Executive Small-Business (50 or fewer emp.) 10/12/2022 "Review for fastviewer" 4/5 What do you like best about Matrix42 FastViewer? With FastViewer Secure Advisor you can access even with active Windows user account control. Support without obstacles With the help of proxy, you can view your office PC or server in a remote location, even if it is in use. Supports multiple workstations: You can synchronise folders, data and screens between all your devices. Powerful remote maintenance and support: Via our unique connection technology, you can work as usual – using key shortcuts transferred between devices. Fix problems calmly: Remote clients automatically send an email to their supervisor that contains details on the error they encountered while working. Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? Not supported - Desktop - Linux Not supported - Desktop - Chromebook Not supported - On-Premise - Windows Not supported - On-Premise - Linux Videos not supported Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? With online collaboration, problems are detected and resolved much quicker. You will see that your customer service is happier because of this possibility of remote support. And in the same breath, you’re also upping your game for customers who prefer to be taken by the hand over a remote control. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Eddie Jaye N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eddie Jaye N.") EN Eddie Jaye N. Shop Lite inc Small-Business (50 or fewer emp.) 4/10/2023 "The benefits of the fastviewer" 4.5/5 What do you like best about Matrix42 FastViewer? Fastviewer enables a person to work from home, very fast and surcure platform, enables a person to keep intouch with their customers and colleagues Review collected by and hosted on G2.com. What do you dislike about Matrix42 FastViewer? can be confusing for a person first time on the platform so its best to do your research. Review collected by and hosted on G2.com. What problems is Matrix42 FastViewer solving and how is that benefiting you? Enables a person to keep intouch with customers to better communicate with their customers about business and services Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Matrix42 FastViewer? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Matrix42 FastViewer ](https://www.g2.com/products/matrix42-fastviewer/discussions/new) GU Guest User • Last activity over 1 year ago What is Fastviewer used for? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-fastviewer-used-for) OM Only Me • Last activity over 4 years ago Ok 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/fastviewer-ok) [ View all Discussions ](https://www.g2.com/products/matrix42-fastviewer/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/matrix42-fastviewer/pricing) Matrix42 FastViewer Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,151) [ Compare Now ](https://www.g2.com/compare/matrix42-fastviewer-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams 4.4/5(19,253) [ Compare Now ](https://www.g2.com/compare/matrix42-fastviewer-vs-microsoft-teams) ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[Remote Desktop](https://www.g2.com/categories/remote-desktop) ##### Explore More [Which financial audit platforms create clear audit trails and documentation that withstand external auditor scrutiny?](https://www.g2.com/discussions/which-financial-audit-platforms-create-clear-audit-trails-and-documentation-that-withstand-external-auditor-scrutiny)[Best SAP apps for small businesses](https://www.g2.com/discussions/best-sap-apps-for-small-businesses)[Is Achieve worth it for academic advising software?](https://www.g2.com/discussions/is-achieve-worth-it-for-academic-advising-software) [What are the most trusted employee perks platforms by HR directors managing large workforces at enterprise companies based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-employee-perks-platforms-by-hr-directors-managing-large-workforces-at-enterprise-companies-based-on-user-reviews)[Most user-friendly PRM software](https://www.g2.com/discussions/most-user-friendly-prm-software)[Pros and Cons Details](https://www.g2.com/products/matrix42-fastviewer/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)