--- title: Matrix42 FastViewer Reviews meta_title: 'Matrix42 FastViewer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 84 reviews by the users' company size, role or industry to find out how Matrix42 FastViewer works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 84 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Matrix42 FastViewer Reviews **Vendor:** Matrix42 **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.3/5.0 **Total Reviews:** 84 ## About Matrix42 FastViewer Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance. - Multiple Access Points: Utilize FastViewer through a standalone web-based browser application, a desktop application for Windows and Mac, or an integrated web-based application within Matrix42’s Enterprise Service Management. - File Transfer: Easily transfer individual files and folders or synchronize entire folder structures between devices. - Multi-Monitor Support: Collaborate effectively with support for multiple monitors, enhancing the remote working experience. - Unattended Access: Manage and control devices without the need for an on-site presence, providing flexibility and scalability for IT operations. - Security: Ensure data protection with 256-bit AES encryption, safeguarding all remote sessions and file transfers. Primary Value and User Solutions: FastViewer addresses the growing need for robust remote support tools in an increasingly remote and hybrid work environment. By enabling IT departments to resolve issues remotely, it reduces the need for on-site visits, leading to significant cost and time savings. The solution enhances productivity by accelerating ticket resolution and minimizing downtime, allowing employees to focus on their core tasks without interruptions. Its flexibility and ease of use make it an ideal choice for organizations seeking to centralize IT operations and provide consistent support across various locations. ## Matrix42 FastViewer Pros & Cons **What users like:** - Users appreciate the **ease of use** of Matrix42 FastViewer, highlighting its simple setup and user-friendly interface. (22 reviews) - Users highlight the **ease of remote control** and connectivity of Matrix42 FastViewer, enhancing online collaboration effortlessly. (14 reviews) - Users appreciate the **secure connection protocols** of Matrix42 FastViewer, enhancing trust in remote communications and support. (8 reviews) - Users value the **high-quality audio and user-friendly interface** of Matrix42 FastViewer for seamless online meetings. (8 reviews) - Users praise the **amazing video quality** of Matrix42 FastViewer, enhancing their remote meetings and communication efficiency. (7 reviews) - Easy Communication (6 reviews) - Easy Setup (6 reviews) - Users appreciate the **high quality** of Matrix42 FastViewer, noting its reliable performance and user-friendly experience. (6 reviews) - Users appreciate the **reliability** of Matrix42 FastViewer, consistently delivering efficient support and seamless remote collaboration. (6 reviews) - User Interface (6 reviews) **What users dislike:** - Users find the **pricing of Matrix42 FastViewer to be relatively high** , limiting access for small businesses and users. (8 reviews) - Users find FastViewer's **limited features** and customization options hinder flexibility and performance for diverse needs. (6 reviews) - Users often face **connectivity issues** with FastViewer, affecting accessibility and overall user experience. (5 reviews) - Users often experience **connection issues** that hinder data transfer and affect overall usability of FastViewer. (4 reviews) - Users experience **slow loading** times with Matrix42 FastViewer, particularly when transferring large files, affecting overall efficiency. (4 reviews) - Internet Dependency (3 reviews) - Invitation Issues (3 reviews) - Learning Curve (3 reviews) - Users find the **lack of advanced features** in Matrix42 FastViewer limits customization and integration with other tools. (3 reviews) - Screen Sharing (3 reviews) ## Matrix42 FastViewer Reviews ### 1. Ensuring usability and convenience **Rating:** 4.0/5.0 stars **Reviewed by:** Tesoreria M. | Senior Project Analyst, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2024 **What do you like best about Matrix42 FastViewer?** By having FastViewer I am able to immediately begin remote control sessions with clients without downloading and installation. The screen sharing and audio/video conferencing bars are functional. **What do you dislike about Matrix42 FastViewer?** Large files when transferred within FastViewer can be very agonizing. The file transfer seems to be slow compared to some specific software that has been designed for the sole purpose of file transferring. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** Remote support has never been easier with the help of FastViewer. They enable me to readily identify the source of a client’s problem and provide a solution that does not take a lengthy period to implement. ### 2. Best tools for web Conferencing & Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Matrix42 FastViewer?** One of the best and easily UI interface for the user. Powerful tools for remote support and any web conferencing with customization option available. I am using this tools for the last 2 years and I am working in MNC so I am using this tools for remote access ,fast viewer is a part of my work and daily routine. Scheduling meetings is also the best features in fast viewer. **What do you dislike about Matrix42 FastViewer?** No major dislike , but i face slowness issue when sharing the screen in remote access. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** I am always connected with my teams in fast viewer because of easy connect and best UI design. Scheduling meetings, remote access, video conferencing are the features I use and very much satisfied with the service. Customer service is also perfect and always available to talk , they are very expert and will resolve the issue over the phone. ### 3. Smoothing out Distant Joint effort and Correspondence **Rating:** 4.5/5.0 stars **Reviewed by:** Mothusi D. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Matrix42 FastViewer?** Fastviewer gives a going on distant revel in with its client wonderful connection point and green elements. It licenses stable presentation sharing, report move, and video conferencing, further developing efficiency and cooperation. The cappotential to control distant and offer specialized help remotely makes Fastviewer a valuable gadget for green verbal trade and critical thinking. **What do you dislike about Matrix42 FastViewer?** While Fastviewer offers many advantages, I detest its restricted similarity with specific working frameworks, periodic slack in screen sharing, and the requirement for a steady web association. Moreover, the shortfall of versatile help might be a disadvantage for certain clients. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** Fastviewer is a distant work area programming that empowers proficient joint effort and backing. It takes care of the issues of distance, time imperatives and thats where i benefit, and restricted admittance by permitting consistent screen sharing, record move, and controller. This outcomes in expanded efficiency, decreased travel costs, and further developed consumer loyalty. ### 4. One of the best choices: Fastviewer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2023 **What do you like best about Matrix42 FastViewer?** The high quality of both audio as well as audio on this video conferencing tool smoothens the process of conducting meetings online. The easy setup and user friendly interface drives the utility of this tool. **What do you dislike about Matrix42 FastViewer?** When i tried to install in Linux, I couldn't get through and therefore feel Fastviewer is not all operating system friendly. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** I have plethora of customers located across globe and through Fastviewer, I'm able to connect seamlessly given its clear quality of video. Since i have evaluate customer's skin and marks on skin, through this tool, it really gives me clear idea about the client's skin. It is extremely helpful in knowing real time situation for my customers and then prescribing appropriate solutions ### 5. High quality audio and video **Rating:** 5.0/5.0 stars **Reviewed by:** Vikrant P. | Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Matrix42 FastViewer?** This is good software to use for meeting and classes this is better than google meet and zoom lots of good feacures incuding screenshots and recoding to be good and clear **What do you dislike about Matrix42 FastViewer?** According to me I didn't found any type of isuue for the this software to control over al audio and video to more this is good software to use for meeting and classes **What problems is Matrix42 FastViewer solving and how is that benefiting you?** I don't find any problems using this software to this is very good software to control over all the screen in single hand that's is good in this software and more ### 6. "Love to use this quality tool" **Rating:** 3.5/5.0 stars **Reviewed by:** ruqia z. | Business Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Matrix42 FastViewer?** This will not be an exaggerated analysis of this amazing tool if I say that it made my life easy.It has very cool features that are user friendly. It is matchless for business meetings, video conferencing or any kind of software training sessions. One will definitely enjoy after using it. **What do you dislike about Matrix42 FastViewer?** As a user, I will not be able to find anything that I dislike in this software. My experience with this tool is excellent. However, it can be a little bit expensive for small businesses. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** Fastviewer supports me to link remotely with my clients. It provides me with the best audio and video call facility. I can transfer my files without any lags. It made my life so easy. ### 7. One of the most flexible and adaptable software out there. **Rating:** 4.0/5.0 stars **Reviewed by:** Shubham C. | Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Matrix42 FastViewer?** This is one of the most user-friendly software out there. It has matchless qualities and an array of tools specially optimized for business meetings, video conferencing, and even software training sessions. **What do you dislike about Matrix42 FastViewer?** It does not support Linux operating system. I've been a Linux user for quite some time now and it is quite disappointing that this amazing tool does not support Linux despite having demand from the users themselves. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** It allows me to connect remotely with my clients and co-workers easily and fastly. We are no longer confined by the barrier of distance now, provided we have a good internet connection Fastviewer application installed in the system. ### 8. It was very satisfying experience and easy to operate **Rating:** 4.0/5.0 stars **Reviewed by:** Nirjar M. | Associate Radio Frequency Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2023 **What do you like best about Matrix42 FastViewer?** I like how easy to use, and the resolution of video conferencing is good enough. **What do you dislike about Matrix42 FastViewer?** I would like to see if it could consume less amount of CPU memory space. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** I just started using this software, so I have no issues. ## Matrix42 FastViewer Discussions - [Ok](https://www.g2.com/discussions/fastviewer-ok) - 2 comments, 2 upvotes - [What is Fastviewer used for?](https://www.g2.com/discussions/what-is-fastviewer-used-for) - 2 comments, 1 upvote - [What problems are you solving with the product? What benefits have you realized?](https://www.g2.com/discussions/fastviewer-what-problems-are-you-solving-with-the-product-what-benefits-have-you-realized) - 1 comment, 1 upvote - [what problem in Fastviewer version 2020.3.27.0.](https://www.g2.com/discussions/what-problem-in-fastviewer-version-2020-3-27-0) - 1 comment, 1 upvote - [how do i what the best view what i can perform](https://www.g2.com/discussions/how-do-i-what-the-best-view-what-i-can-perform) - 1 comment, 1 upvote - [View Matrix42 FastViewer pricing details and edition comparison](https://www.g2.com/products/matrix42-fastviewer/reviews?filters%5Bsentiment_snippet%5D=1124748&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A31%3A44+-0500&secure%5Bsession_id%5D=d552d643-96a7-4e5d-863f-c22a607eb3a9&secure%5Btoken%5D=e11a33537dae331945b1038364273573d6a8a1100d76fff93d558d5c40a30207&format=llm_user) ## Matrix42 FastViewer Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Administration** - Usage Information - Active Directory Integration - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing - Screen Sharing - File Transfer - Third-Party Integrations **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Access/Control - Communication Management - Multiple Monitor Access **Security** - Remote Wipe - Device Management - Device Enrollment - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **Additional Functionality** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates ## Top Matrix42 FastViewer Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,047 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (699 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews)