--- title: Matrix42 FastViewer Reviews meta_title: 'Matrix42 FastViewer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 84 reviews by the users' company size, role or industry to find out how Matrix42 FastViewer works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 84 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Matrix42 FastViewer Reviews **Vendor:** Matrix42 **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.3/5.0 **Total Reviews:** 84 ## About Matrix42 FastViewer Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance. - Multiple Access Points: Utilize FastViewer through a standalone web-based browser application, a desktop application for Windows and Mac, or an integrated web-based application within Matrix42’s Enterprise Service Management. - File Transfer: Easily transfer individual files and folders or synchronize entire folder structures between devices. - Multi-Monitor Support: Collaborate effectively with support for multiple monitors, enhancing the remote working experience. - Unattended Access: Manage and control devices without the need for an on-site presence, providing flexibility and scalability for IT operations. - Security: Ensure data protection with 256-bit AES encryption, safeguarding all remote sessions and file transfers. Primary Value and User Solutions: FastViewer addresses the growing need for robust remote support tools in an increasingly remote and hybrid work environment. By enabling IT departments to resolve issues remotely, it reduces the need for on-site visits, leading to significant cost and time savings. The solution enhances productivity by accelerating ticket resolution and minimizing downtime, allowing employees to focus on their core tasks without interruptions. Its flexibility and ease of use make it an ideal choice for organizations seeking to centralize IT operations and provide consistent support across various locations. ## Matrix42 FastViewer Pros & Cons **What users like:** - Users appreciate the **ease of use** of Matrix42 FastViewer, highlighting its simple setup and user-friendly interface. (22 reviews) - Users highlight the **ease of remote control** and connectivity of Matrix42 FastViewer, enhancing online collaboration effortlessly. (14 reviews) - Users appreciate the **secure connection protocols** of Matrix42 FastViewer, enhancing trust in remote communications and support. (8 reviews) - Users value the **high-quality audio and user-friendly interface** of Matrix42 FastViewer for seamless online meetings. (8 reviews) - Users praise the **amazing video quality** of Matrix42 FastViewer, enhancing their remote meetings and communication efficiency. (7 reviews) - Easy Communication (6 reviews) - Easy Setup (6 reviews) - Users appreciate the **high quality** of Matrix42 FastViewer, noting its reliable performance and user-friendly experience. (6 reviews) - Users appreciate the **reliability** of Matrix42 FastViewer, consistently delivering efficient support and seamless remote collaboration. (6 reviews) - User Interface (6 reviews) **What users dislike:** - Users find the **pricing of Matrix42 FastViewer to be relatively high** , limiting access for small businesses and users. (8 reviews) - Users find FastViewer's **limited features** and customization options hinder flexibility and performance for diverse needs. (6 reviews) - Users often face **connectivity issues** with FastViewer, affecting accessibility and overall user experience. (5 reviews) - Users often experience **connection issues** that hinder data transfer and affect overall usability of FastViewer. (4 reviews) - Users experience **slow loading** times with Matrix42 FastViewer, particularly when transferring large files, affecting overall efficiency. (4 reviews) - Internet Dependency (3 reviews) - Invitation Issues (3 reviews) - Learning Curve (3 reviews) - Users find the **lack of advanced features** in Matrix42 FastViewer limits customization and integration with other tools. (3 reviews) - Screen Sharing (3 reviews) ## Matrix42 FastViewer Reviews ### 1. good **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Matrix42 FastViewer?** good i like it about the product and the software **What do you dislike about Matrix42 FastViewer?** there is no such thing about disliking the product **What problems is Matrix42 FastViewer solving and how is that benefiting you?** its solving the various problem of mine. ### 2. Quick analysis **Rating:** 3.0/5.0 stars **Reviewed by:** Sarthaj K. | Talent Acquisition Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Matrix42 FastViewer?** Used to quickly analyse date and get the proven results **What do you dislike about Matrix42 FastViewer?** Mostly inline with the needs as it is data driven **What problems is Matrix42 FastViewer solving and how is that benefiting you?** It helps in video conferencing, data presenteation ### 3. Fastviewer review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Matrix42 FastViewer?** Very fast , connectivity is too you can connect very easy remote control is good , It can run ls even in low latency network not required too fast connectivity **What do you dislike about Matrix42 FastViewer?** Everything is fine install is not good and you can provide good ui as well **What problems is Matrix42 FastViewer solving and how is that benefiting you?** Nothing ### 4. Meetings made easy **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Matrix42 FastViewer?** Fastviewer is excellent due to its simplicity, and it's straightforward to use. Furthermore, creating or joining meetings can be done with minimal hassle. **What do you dislike about Matrix42 FastViewer?** I think the cost is a little "excessive", would be nice to see them reworking their pricing plans. **Recommendations to others considering Matrix42 FastViewer:** If you're looking for an alternative, I would recommend to test it out by yourself, they offer a 30 day trial period. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** We were looking for something different than the other Softwares of the same category have to. ### 5. Fastviewer **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Matrix42 FastViewer?** Online remote meetings was easy to set up and use. **What do you dislike about Matrix42 FastViewer?** Slightly pricey for what is offered. There are other products available that provides the same features **Recommendations to others considering Matrix42 FastViewer:** Very easy to sign up and use. **What problems is Matrix42 FastViewer solving and how is that benefiting you?** Connecting remotely between teams for collaborative work. ## Matrix42 FastViewer Discussions - [Ok](https://www.g2.com/discussions/fastviewer-ok) - 2 comments, 2 upvotes - [What is Fastviewer used for?](https://www.g2.com/discussions/what-is-fastviewer-used-for) - 2 comments, 1 upvote - [What problems are you solving with the product? What benefits have you realized?](https://www.g2.com/discussions/fastviewer-what-problems-are-you-solving-with-the-product-what-benefits-have-you-realized) - 1 comment, 1 upvote - [what problem in Fastviewer version 2020.3.27.0.](https://www.g2.com/discussions/what-problem-in-fastviewer-version-2020-3-27-0) - 1 comment, 1 upvote - [how do i what the best view what i can perform](https://www.g2.com/discussions/how-do-i-what-the-best-view-what-i-can-perform) - 1 comment, 1 upvote - [View Matrix42 FastViewer pricing details and edition comparison](https://www.g2.com/products/matrix42-fastviewer/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+18%3A12%3A39+-0500&secure%5Bsession_id%5D=ec876594-ff29-421a-8b72-750c3c612097&secure%5Btoken%5D=d8406c4bedcfcc69e29cfda889ba2eca90ee52919a3b2c2f0e967ff7bb87114e&format=llm_user) ## Matrix42 FastViewer Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Administration** - Usage Information - Active Directory Integration - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing - Screen Sharing - File Transfer - Third-Party Integrations **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Access/Control - Communication Management - Multiple Monitor Access **Security** - Remote Wipe - Device Management - Device Enrollment - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **Additional Functionality** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates ## Top Matrix42 FastViewer Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,046 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (699 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews)