# Matrix Req Reviews **Vendor:** Matrix One **Category:** [Medical Quality Management Systems (QMS)](https://www.g2.com/categories/medical-qms) **Average Rating:** 4.2/5.0 **Total Reviews:** 27 ## About Matrix Req Matrix Req: Accelerate Medical Device Development with Confidence Matrix Req is the all-in-one ALM and QMS solution built for medical device companies to simplify Design Control, risk management, and regulatory compliance — all in one powerful platform. From concept to commercialization, Matrix Req gives you end-to-end traceability across the entire product lifecycle. Centralize requirements, design outputs, tests, and documentation in a single, secure hub, making it easy for teams to collaborate, review, and update information in real time. Automated workflows eliminate bottlenecks, improve communication, and keep projects on track. Stay audit-ready with complete, item-level traceability that shows who did what, when, and why — ensuring smooth compliance with global regulations. Manage risks effortlessly in line with ISO 14971, and track mitigation activities with intuitive dashboards and configurable risk matrices. Matrix Req seamlessly connects to your DevOps toolkit to automate verification and validation testing, while detailed reports and audit trails support compliance. By reusing components, running parallel releases, and detecting issues early, you’ll accelerate time to market and reduce development costs. Documentation and QMS management become effortless. Automatically generate traceable documentation, streamline CAPA processes, and publish procedures — all from a centralized QMS hub that includes training and approvals. AI-Powered Innovation Boost productivity with Matrix Req’s AI modules, designed specifically for regulated environments. From generating requirements and risk assessments to drafting test cases, AI accelerates development and reduces workload while ensuring accuracy and compliance. With Matrix Req, you can bring innovative medical devices to market faster, smarter, and with total confidence — backed by a solution that grows with your business and keeps you ahead of regulatory demands. ## Matrix Req Pros & Cons **What users like:** - Users find the **integration feature** beneficial for prioritizing tasks and improving overall efficiency. (1 reviews) **What users dislike:** - Users note the **limited access to the free trial** , which restricts evaluation for a broader audience. (1 reviews) ## Matrix Req Reviews ### 1. Helpful Integration, But Free Trial Too Limited **Rating:** 3.0/5.0 stars **Reviewed by:** tabatha f. | Notary Public, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Matrix Req?** The integration is helpful in a sense to prioritizing. **What do you dislike about Matrix Req?** The free trial aspect is limited to only a certain population. **What problems is Matrix Req solving and how is that benefiting you?** Workflow data base. ### 2. The simplest and effective tool for traceability management Matrix Requirements **Rating:** 5.0/5.0 stars **Reviewed by:** pierre g. | Ingénieur vérification, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Matrix Req?** For our Technical File, we use MatrixRequirements, a comprehensive platform that integrates the management of requirements, tests, test runs, risks and associated documentation in the medical device field. MatrixRequirements has been designed with great flexibility in mind, offering the possibility of configuring every aspect according to the specific needs of each company. This adaptability makes it possible to create customized categories to manage items such as 62304-compliant checklists, or cybersecurity analyses including vulnerabilities, threats, assets, and risks. By using MatrixRequirements, companies can effectively structure their practices, fostering optimal collaboration between R&D and quality teams. The tool guarantees simple, intuitive traceability, eliminating the burden of old methods that required hours of tedious work on endless spreadsheets. MatrixRequirements transforms traceability into a powerful tool for identifying gaps, areas not covered by testing and missing elements. The tool offers an advanced search function with a user-friendly query language for rapid access to essential information. MatrixRequirements allows you to store your documents, and offers document review and signature functions, as well as the option of publishing them. What's more, it complies with ISO 27001 standards, guaranteeing the security of stored information. Although MatrixRequirements offers great flexibility for customization, this adaptability can create complexity for users. Thanks to the efficiency of our technical support team, with rapid, pertinent responses in English or French, these problems are quickly overcome. Last but not least, two essential features deserve a mention: branch management and the ability to assign labels to items to create product variants (e.g., for children, for adults, for the EU, for the USA, etc.). These features are easy to implement, and are particularly appealing to developers, as they enable them to manage documentation in the same way as their code, maintaining consistency between the two. What's more, MatrixRequirements integrates seamlessly with your existing tools such as JIRA, GitLab, GitHub, and Slack. All in all, this translates into considerable time savings, reduced risk of non-compliance, and a clear improvement in documentation quality compared to using simple word processors and spreadsheets. **What do you dislike about Matrix Req?** For uploading test campaign of more than two thousands test executions, one might encounter latency. But it is understandable. **What problems is Matrix Req solving and how is that benefiting you?** Time spared Quality improvment Collaborative work within teams RD QARA **Official Response from Estefania Lewis:** > We're thrilled to hear how our platform's flexibility, traceability features, and integration capabilities are positively impacting your technical file management in the medical device field. Regarding the latency experienced with large test campaign uploads, we appreciate your understanding and want to assure you that we are continually working to optimize our system's performance for handling extensive data more efficiently. Thank you again for choosing Matrix Requirements and for your supportive feedback. We're committed to continually enhancing our platform to meet your needs. ### 3. Using Matrix for Years for test and requirement development. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas D. | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Matrix Req?** Very user friendly, easy to manage and use. **What do you dislike about Matrix Req?** Search engine could use improvement, small bugs here and there. Matrix Server Administration (Backend) needs some improvement, folders for projects would be very helpful. Now it is very hard to track which projects are related. If Matrix backend allowed folder creation for projects, that would be very helpful in the project mangement. Integration with other software tools and automation engines would be great. Enabling to use 0s before ID numbers would be very helpful. For example, requirement IDs are displayed as REQ-435, it would be helpful if we could have REQ-0435. If this is not possible in Matrix itself, it would be great if exported documents could have this option. We are going through exported documents and adding 0s manually. **What problems is Matrix Req solving and how is that benefiting you?** Requirement developemnt, Test development, Traceability, General R&D Documentation. **Official Response from Estefania Lewis:** > Thank you for your feedback on Matrix Requirements. We're delighted to hear that you find our platform user-friendly and easy to manage. We appreciate your insights regarding the search engine, occasional bugs, and the Matrix Server Administration. Enhancing the backend for better project tracking and considering folder creation for project organization are valuable suggestions. We're also exploring ways to improve integration with other tools and automation engines. Regarding your point about requirement IDs, we understand the need for flexibility in ID formatting and will consider this for future updates. We aim to make our tool as efficient as possible, reducing the need for manual adjustments. ### 4. Great too l for small company. **Rating:** 5.0/5.0 stars **Reviewed by:** Raghavendra P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Matrix Req?** To be able to configure the workflow from scratch depending on the company's needs. The customer support is great. There is a bit of learning curve. **What do you dislike about Matrix Req?** Many of the advanced features like the one in Polarion aren't available. The GUI can be defnitely better. **What problems is Matrix Req solving and how is that benefiting you?** It is our primary validated tool for releasing documents, versioning, and change control. We also use this for requirements management. ### 5. Solid tool **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew J. D. | V&V Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Matrix Req?** Ability to export documents easily with a variety of data pulled **What do you dislike about Matrix Req?** Constant request for change rationales unless you tinker **What problems is Matrix Req solving and how is that benefiting you?** Requirements/test case management. ### 6. Matrix ALM and QMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Matrix Req?** Matrix Requirements is an excellent off-the-shelf package for projects and managing documentation, requirements and planning within the ALM module. The off-the-shelf QMS package aligns with ISO 13485 and 820 allowing for flexibility in aligning the business to relevant requirements. The ease of use and administrative tasks are well managed and timely response to fix/assist with questions and issues is fantastic. Built-in Risk and CAPA modules are of good value and require minimal adjustment to suit business needs. The ability to link to Jira is a good function that allows agile work. As a daily user, I find the package easy to navigate and work within. Experiences from the team are positive and all users work well within both packages. Implementation of the software is not automatically forced and any upgrades can be discussed both internally and with Matrix before the patch is applied. **What do you dislike about Matrix Req?** Internal table functions could be better handled to allow for autofill and freezing of column and row headers. Reporting package for data analysis could be improved to allow for better analysis within Matrix. **What problems is Matrix Req solving and how is that benefiting you?** Enabling the company to manage all its project documentation from requirements through to documentation, risk and verification within the ALM package. The eQMS allows for users to access the company SOPs and WIs with ease through Live QMS and eliminates the need for a paper QMS. The functionality of training on SOPs and Wis is easily managed and understandable. The daily notifications email from within Matrix to users is helping to ensure that documentation is completed and signed within a timely manner. **Official Response from Estefania Lewis:** > We're happy to hear that Matrix Requirements it's effectively supporting your project and documentation management needs. We also appreciate your constructive feedback regarding the internal table functions and reporting package. Enhancements in these areas are certainly on our radar, as we aim to provide a more streamlined and analytical experience for our users. Your suggestions are invaluable in guiding our continuous improvement efforts. Thank you for being a part of the Matrix Requirements community, and we look forward to continuing to support your team's success ### 7. Efficient and Easy-to-use software to maintain Quality Management System within an Organization. **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul F. | Regulatory Affairs Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Matrix Req?** The Matrix requirements software is a thumbs up for handling QMS virtually. The interface is well designed, Easy-to-implement and User-friendly. Shifting from Hard Copy Documentation to Digital Documentation has been benificial. The Live QMS Viewing Page comes in handy during Remote Audits. **What do you dislike about Matrix Req?** Sometimes, the screen gets stuck creating overlap of texts. The Page refreshes automatically which leads to loss of edited data. **What problems is Matrix Req solving and how is that benefiting you?** Transferred all Paper Based Documentation into a well organized Digital Documentation Domain. Preparing, Reviewing and Approving Documentation has become less of a hassle now. A very reliable and representative software for External Audits. **Official Response from Estefania Lewis:** > Thank you for your positive feedback on Matrix Requirements! We apologize for the issues you've experienced with screen freezing and automatic page refreshes. We take such feedback seriously and are actively working to enhance the stability and functionality of our platform. Your input is crucial to this process as we're committed to continually improving your experience. ### 8. Useful tool with simplicity&complexity for general and advanced users and very helpful support **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Matrix Req?** The matrix manual provided is very clear and helpful. The videos and pictures are great learning aids. The customer support is excellent with a very fast and useful response time. **What do you dislike about Matrix Req?** Some of the functions I was not able to undesterstand and therefore use such as PRINT tables. I still have a notification for obsolete documents that are missing my signature but do not require a signature because they are obsolete. Formatting and colours of the documents are not very easy to do. **What problems is Matrix Req solving and how is that benefiting you?** A better project structure and traceablity functions between the requirements and risks **Official Response from Estefania Lewis:** > Thank you for your kind words about our Matrix Requirements manual and customer support. We're pleased to know that our resources and team have been helpful to you. We understand your concerns regarding certain functions like PRINT tables and document formatting. We're here to assist with any specific queries or difficulties you're experiencing. Additionally, we'll look into the notification issue regarding obsolete documents to ensure a smoother experience. Your feedback is crucial in helping us improve. ### 9. Ease of use **Rating:** 3.5/5.0 stars **Reviewed by:** Bedwuine S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Matrix Req?** The price is affordable. and the support team always available **What do you dislike about Matrix Req?** the downside is Matrix is not too user friendly without teh support team **What problems is Matrix Req solving and how is that benefiting you?** Design control process ### 10. Gets the job done, but doesn't wow or make life easier **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Matrix Req?** It is compliant and robust enough for a QMS managment software. It's customizable and can be improved to work with unique systems and growing/changing systems. It can cover and store documents from a wide range of needs. **What do you dislike about Matrix Req?** Overall the user interface is clunky and dated it reminds me of a much older style software. Approval of documents and change orders can require multiple steps and at times is not obvious and has too many extra steps. **What problems is Matrix Req solving and how is that benefiting you?** Provides a QMS system for storing, creating, and changing documents related to the QMS. Including Plans, SOPs, Protocols, WI, Reports and other records. Acts as a storage system for complaint handling as well as the CAPA program. Record keeping for Inspection process as well. **Official Response from Estefania Lewis:** > Thank you for your feedback on Matrix Requirements. We're pleased to hear that you find our software compliant, robust, and customizable for various QMS management needs. We take your comments about the user interface and the complexity of the document approval process seriously. We're continuously working on enhancing the user experience and streamlining processes to make them more intuitive and efficient. Your insights are invaluable for guiding these improvements. ### 11. A superb tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rhys M. | Product Design Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Matrix Req?** The advantaged that Matrix gives to an organiseation are priceless. To be able to use a tool to track inputs all the way from needs and requirements thorugh to validation is incredibly useful. The customisability of the tool is also endless, and we currenty have a great set up for what we need **What do you dislike about Matrix Req?** Integration of new templates could be easier, as could uploading images for documents. The coding aspect could also be a bit mor euser friendly as it is quite overwhelming when trying to figure out the inputs **What problems is Matrix Req solving and how is that benefiting you?** Our clients must have their needs and requirements, risks, specifications and validation tracked to have a full design file for certification. Matrix allows us to do this **Official Response from Estefania Lewis:** > Thank you for your thoughtful feedback on Matrix Requirements. We're thrilled to hear about the significant advantages our tool brings to your organization, especially in tracking from needs and requirements through to validation. It's great to know that the customizability of our tool aligns well with your specific needs. We appreciate your insights regarding the integration of new templates and the ease of uploading images, as well as the user-friendliness of the coding aspect. We are constantly working on making our platform more intuitive and user-friendly, and your specific feedback is invaluable in guiding these improvements. Thank you for choosing Matrix Requirements, and we look forward to continuing to support your work. ### 12. Matrix Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Matrix Req?** Most helpful: -The version control -The interconnection of projects within matrix -The easy signature process within the tool -The quick support by the Matrix team **What do you dislike about Matrix Req?** Needs attention: -Lack of training materials with concrete examples of building products. Even though might seem not possible to provide a general example in the medical field, some concrete an hypothetical examples from A-Z where you exemplify your tools usage advantages is very useful. A full technical file of a hypothetical device that fuffills standard and regulatory requirements would be very attractive for new companies -There are already many opensourceQMS documentation provides such as OPENREGULATORY that are vey useful for starups/small companies. Matrix can include these/similar approach within their tools, therefore boost the usage of the tool within these entities -provide better information how to Connect with JIRA/Bitbucket, check the features of Xray testing tool. -More webinars, free trainigs, comparisons to other platforms etc **What problems is Matrix Req solving and how is that benefiting you?** Maintain the MDD devices documentation, run testing, deliver the tasks to respective teams. Also risk management project is very useful but not well documented. It took me awhile to undestand its usage. **Official Response from Estefania Lewis:** > Thank you for your valuable feedback on Matrix Requirements. We're delighted to hear that features like version control, project interconnection, our easy signature process, and the responsiveness of our support team are particularly helpful for you. We also greatly appreciate your constructive suggestions. Developing more comprehensive training materials with concrete, hypothetical examples is a fantastic idea, and we're excited to explore this further to assist new users, especially in the medical field. Your insights are instrumental in helping us enhance our service and support for our users. We're committed to continuous improvement and look forward to implementing these valuable suggestions. ### 13. Clean and straightforward **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Matrix Req?** It is a great, clean way to organize all you're documentation **What do you dislike about Matrix Req?** The UI is not so pleasing to the eye, visually it is not great. **What problems is Matrix Req solving and how is that benefiting you?** It keeps track of all the requirements needed for the project and filters the items appropriately depending on the user's role. ### 14. almost all the funcions that i need but needs a better user interface **Rating:** 4.0/5.0 stars **Reviewed by:** Antonio A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Matrix Req?** the thing that i love the most is the references tool, if you have it linked makes your life really easy also, the way that the documents are created is pretty simple **What do you dislike about Matrix Req?** i found the following items - When the document is long the mouse becomes white, and it´s difficult to see it (windows mainly) - It´s not possible to export the actual QMS into PDF to be reviewed by authorities, I understand why it´s not done. **What problems is Matrix Req solving and how is that benefiting you?** the handling of the full QMS documentation, also having different projects it´s really helpful to have everything under control and tidy. Also the CAPA management it´s pretty good **Official Response from Estefania Lewis:** > Thank you for sharing your thoughts on Matrix Requirements. We're thrilled to hear that the references tool and the simplicity of document creation significantly enhance your experience with our platform. Your feedback is crucial in helping us improve and adapt our services to better meet the needs of our users. Please feel free to reach out if you have any more suggestions or require assistance. ### 15. Makes Documentation Convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Matrix Req?** The software helped our company to operate paperless. Over the years, the software has provided features which became the processes efficient. **What do you dislike about Matrix Req?** There isn't much to dislike about the software. **What problems is Matrix Req solving and how is that benefiting you?** Compliance documentation Design History Management Software Documentation QMS ### 16. Lean application for technical documentation and maintenance of the QM system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Matrix Req?** The best thing about Matrix is that it is kept simple without lacking features. Another very positive feature is the validation template that comes with it. This is an excellent basis for validating at least the essential functions. I am very enthusiastic about the traceability of individual requirements among each other. The support is also very positive. You receive feedback very quickly and are always ready to help. **What do you dislike about Matrix Req?** I would find it quite good if you could still individualise the preset reports. Otherwise, Matrix is very well suited for creating and maintaining technical documentation for medical devices. **What problems is Matrix Req solving and how is that benefiting you?** You save a lot of time when compiling the medical device file. Furthermore, the structure provides a good overview of the requirements and risks to be maintained for the risk management file. **Official Response from Estefania Lewis:** > We're so pleased to hear that Matrix Requirements is serving you well! Your acknowledgment of the platform's flexibility and our responsive support team means a lot to us. Thank you for sharing your experience, and we're here to assist you whenever you need us. ### 17. Nice and easy traceability tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tom W. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Matrix Req?** The ergonomic way to trace the different elements ( i am form the medical device industry). **What do you dislike about Matrix Req?** Maybe the look of the document exported from matrixreq. Maybe modify it to make it "better looking" **What problems is Matrix Req solving and how is that benefiting you?** Is it solving the problem, answering the requirements to have a traceability between the items **Official Response from Estefania Lewis:** > We're delighted to hear that our ergonomic approach to tracing various elements is meeting your needs, especially in the medical device industry. We appreciate your input regarding the aesthetics of exported documents. We understand the importance of not only functionality but also the visual appeal of documentation. Rest assured, we are looking into ways to enhance the appearance of exported documents to better meet our users' expectations. ### 18. Flexible and Efficient to manage the Quality Management System, easy Documentation!! **Rating:** 5.0/5.0 stars **Reviewed by:** Neha P. | Senior Executive, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Matrix Req?** Moving From Paper-Based to Digital Document Management. User-friendly software. Easy and efficient to manage design and quality system. The introduction of Matrix Requirement software in the QMS System made it easy to retrieve & trace documents during External remote audits. Ease to present all QMS through the software virtually. The published view is streamlined, allowing anyone in the company to find the procedures and work instructions through the Live QMS viewer. **What do you dislike about Matrix Req?** Sometimes the response time is delayed, creating an overlap of the screen/modules, leading to delays in the actual process. Also, sometimes Software gets stuck while working **What problems is Matrix Req solving and how is that benefiting you?** Software made it easy to create notifications for any user within the software and can notify through email. Helps for audit-readiness, Transparency and traceability. Modernizing our Quality Toolset. **Official Response from Estefania Lewis:** > Thank you for your detailed feedback on Matrix Requirements. We're delighted to hear that our transition from paper-based to digital document management has significantly improved your design and quality system management. It's great to know that our software has facilitated document retrieval and tracing during external audits, and that the Live QMS viewer is proving to be a valuable tool for your team. We apologize for the issues you've encountered with response times and software stability. We understand how crucial system performance is to your workflow, and we are actively working to address these concerns to prevent future delays and improve overall user experience. Your feedback is essential in helping us enhance our service. Please feel free to reach out if you have any further suggestions or need assistance. ### 19. Fast and organised **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Matrix Req?** Easily Traceability, The easy to link the requierement with the use cases and their risks, and the spec with their tests... **What do you dislike about Matrix Req?** The text editor is not very easy to use, not very practical **What problems is Matrix Req solving and how is that benefiting you?** Easy to write and easy to maintain the product Technical documentation For a better organisation **Official Response from Estefania Lewis:** > Thank you for your feedback! We're glad to hear that our traceability features meet your needs. Regarding the text editor, we appreciate your review and are always working to improve our platform. Your detailed input will help us enhance this feature. ### 20. User Friendly QMS Software For Medical Device Industry **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2023 **What do you like best about Matrix Req?** Matrix Software is very user-friendly. Every document is traceable and can be interlinked as per requirement. They provide two different platforms one is for QMS-related activities i.e., MatrixQMS and the other is for design history files i.e. MatrixALM **What do you dislike about Matrix Req?** I think, overall, all the configurations are suitable. Sometimes, the software response is slow, mainly during audits when the burden on software is higher, as most users browse simultaneously. **What problems is Matrix Req solving and how is that benefiting you?** They have given us a platform where we have transferred all our paper-based documents into software in a very synchronized way. Very easy for retrieval of documents and very handy during external audits. **Official Response from Estefania Lewis:** > Thank you for your feedback! We're glad MatrixRequirements is hitting the mark for you. Your success is our priority, and we're here whenever you need us. ### 21. Very fit for purpose **Rating:** 4.0/5.0 stars **Reviewed by:** Tani T. | Programmer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Matrix Req?** It avoids unnecessary overhead. Very useful to gather requirements. **What do you dislike about Matrix Req?** Hard to find out how to set it up. More user instrautions will be helpful **What problems is Matrix Req solving and how is that benefiting you?** Gathering requirements and test cases. **Official Response from Estefania Lewis:** > Thank you for sharing your experience with Matrix Requirements. We're glad to hear that our platform effectively reduces overhead and assists in gathering requirements efficiently. We understand your concerns regarding the initial setup process and the need for more comprehensive user instructions. We are committed to improving our guidance materials and making the setup process as intuitive as possible. Your feedback is invaluable in helping us enhance our user support and documentation. ### 22. A wonderful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Matrix Req?** Matrix makes it easy to manage all of the documentation. The number of features it has also complements its ease of implementation. Customer support has always been really quick to respond to queries as well **What do you dislike about Matrix Req?** I think the UI could use a bit more work in terms of appearance. The tool looks old and dated which goes against the features it offers **What problems is Matrix Req solving and how is that benefiting you?** It helps us organise and update our documentation for our medical devices **Official Response from Estefania Lewis:** > Thank you for your feedback on Matrix Requirements. We're pleased to hear that our platform's ease of managing documentation and the range of features meet your needs effectively, and that our customer support has been responsive and helpful. We also appreciate your thoughts on the UI. We're constantly working on improving the user experience, and your input on the appearance is valuable. We aim to ensure that the interface not only functions well but also has a modern and appealing look that reflects the quality of the features we offer. ### 23. Gets the job done, but lacks user friendliness **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Matrix Req?** - Allows for traceability & clear tracking of sign-offs **What do you dislike about Matrix Req?** - Difficult to navigate - Challenging to onboard new users who have not used a QMS software **What problems is Matrix Req solving and how is that benefiting you?** Helping us ensure our documents are traceable and our organization is compliant. **Official Response from Estefania Lewis:** > Thank you for sharing your experience with Matrix Requirements. We're glad to hear that our platform effectively supports traceability and clear tracking of sign-offs, contributing to your organization's compliance and document management. We understand your concerns about navigation and the challenges faced by new users unfamiliar with QMS software. We're committed to improving user experience and are exploring ways to make our platform more intuitive and user-friendly. Your feedback is invaluable in helping us refine our platform and services. ### 24. Everything in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Zahra Z. | Chief Operating Officer/Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Matrix Req?** The fact that you can have everything right at your fingertips. **What do you dislike about Matrix Req?** It is not that much user friendly. And could have a better UI/UX **What problems is Matrix Req solving and how is that benefiting you?** It is helping us to do the procedures related to the iso-13485 **Official Response from Estefania Lewis:** > Thank you for your feedback on Matrix Requirements. We're pleased to know that you appreciate having all necessary features readily accessible in our platform. We're continually working to enhance our interface and overall user experience. Your input is crucial in guiding these improvements. ### 25. ''Time for QMS Pradigm Shift'' **Rating:** 4.0/5.0 stars **Reviewed by:** Asma S. | Sr. Executive - RA, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Matrix Req?** All modules are interconnected and work together, and it is quite easy to navigate through them. Keep data centralized and can be assessed quickly, which helps during audits, especially during a remote audit Comprehensive document control management Automated and integrated training management **What do you dislike about Matrix Req?** Sometimes the software gets stuck while working and takes more response time. **What problems is Matrix Req solving and how is that benefiting you?** Transfer of Paper-Based QMS to Matrix Software Requirement helps us in terms of easy accessibility and to save more time. **Official Response from Estefania Lewis:** > We're so pleased to hear that Matrix Requirements is serving you well! We understand how crucial system performance is to your workflow, and we are actively working to address these concerns to prevent future delays and improve overall user experience. Your feedback is essential in helping us enhance our service. Please feel free to reach out if you have any further suggestions or need assistance. ### 26. Handles Documentations Effectively, User Friendly and very Flexible **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Matrix Req?** It is very flexible, and the admin can organize the process flow per the organization's process. Modules and dashboards can be customized as per user needs. User-Friendly Interface Effective Customer Support **What do you dislike about Matrix Req?** Sometimes the response time is significant, creating delays in the actual process. Having significantly less control over external attached documents. **What problems is Matrix Req solving and how is that benefiting you?** Converted all the paper-based documentation into the digitalized environment. No need to chase people for review and approval. Just by a single notification, the user can review and approve documents. Very easy to present QMS during external audits, easy for use to remote employees **Official Response from Estefania Lewis:** > Appreciate your review! It's great to know our platform is supporting your needs effectively. We are actively working to improve our system's performance to minimize any delays, ensuring a more efficient and seamless experience for our users. Thank you for taking the time to provide feedback on Matrix Requirements. ### 27. Does the job but doesn't make it easy **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Matrix Req?** You can be sure if you are using it, and using it regularly, that your QMS is thorough and rigorous. **What do you dislike about Matrix Req?** It is really not user friendly. It's onerous, the customizations aren't there. Getting everything set up is really not the easiest and then getting everyone to use a system which is so rigid, in comparison to most of our other systems is a big chore. **What problems is Matrix Req solving and how is that benefiting you?** We need to have a QMS system, as we operate within a regulatory environment. Matrix is within our price-range, which is the primary reason it was selected. ## Matrix Req Discussions - [What is Matrix Requirements used for?](https://www.g2.com/discussions/what-is-matrix-requirements-used-for) - [View Matrix Req pricing details and edition comparison](https://www.g2.com/products/matrix-req/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+23%3A22%3A38+-0500&secure%5Bsession_id%5D=ce3684b2-65be-4deb-b71a-c79140f28e19&secure%5Btoken%5D=06c80e5970cea42312b3faacbed336fcdd565a331b071f5de22bacfc4726c14e&format=llm_user) ## Matrix Req Features **Quality Management** - Design Controls - Audit Management - Supplier Network Management - Risk Management **Quality System** - Analytics & Reporting - Real-time Collaboration - Document Control - Quality Processes ## Top Matrix Req Alternatives - [Arena PLM & QMS](https://www.g2.com/products/arena-plm-qms/reviews) - 4.2/5.0 (432 reviews) - [Qualio](https://www.g2.com/products/qualio/reviews) - 4.4/5.0 (747 reviews) - [Greenlight Guru Quality Management System](https://www.g2.com/products/greenlight-guru-quality-management-system/reviews) - 4.5/5.0 (401 reviews)