I like that MasterControl Quality Management System contains all of the modules in one place, which makes it fairly easy to use. It streamlines work, allowing collaboration with different people from various business units and even across continents. This helps in having everything in place and improves our ability to work together. Review collected by and hosted on G2.com.

The forms should have the option to use rich text instead of plain text. The ability to add links and photos into complaints would be beneficial. Review collected by and hosted on G2.com.

It helped us regain control over our thousands of documents and the different document types we manage. Review collected by and hosted on G2.com.

Barely anything, but some new features to me appeared to be slowly implemented. Review collected by and hosted on G2.com.

Showcasing of new and upcoming technologies and capabilities. Amazing team supporting every part of the event Review collected by and hosted on G2.com.

Some sessions were only 30 minutes but could have been an hour. Review collected by and hosted on G2.com.

Mastercontrol provided an out of the box solution with standard configurations that gave the ability for a low effort implementation Review collected by and hosted on G2.com.

Everything else. MasterControl was inflexible and had issues with the amount of storage we needed for our validation deliverables. We hit issues trying to parse out user roles as well Review collected by and hosted on G2.com.

As a Quality Director in the medical devices industry, I’ve overseen the use of MasterControl’s Qx platform for document control over the past year. In a sector where regulatory compliance (e.g., 21 CFR Part 11, ISO 13485) is paramount, Qx has revolutionized how we manage our extensive library of SOPs, work instructions, and batch records. It’s more than a storage solution—it’s a dynamic system that integrates document workflows into our broader QMS, streamlining operations and bolstering audit readiness. Review collected by and hosted on G2.com.

The initial setup can be complex, particularly when customizing workflows extensively—the builder is powerful but not always intuitive for new users. Simultaneous multi-user editing (like Google Docs) is limited, which can slow down large-team reviews. For those transitioning from older MasterControl versions, Qx is a significant upgrade, but expect some retraining to fully utilize its capabilities. Review collected by and hosted on G2.com.

What I appreciate most about MasterControl Qx is the automation features within the training module. Although we've only been using the system for around six months, I can already recognize the advantages it will offer us. Previously, we relied on a paper-based system where keeping track of retraining was nearly impossible, but now I've begun setting up automated retraining tasks. I'm truly looking forward to experiencing the positive impact of this automation firsthand. Review collected by and hosted on G2.com.

I understand that MasterControl is designed as an electronic system with the intention of reducing paper use. However, in practice, a significant portion of testing and documentation still relies on forms that must be printed and tracked manually. One of the main drawbacks I’ve encountered is that MasterControl does not offer an efficient method for controlled printing of documents. While Controlled Copies are available, the process can become cumbersome and time-consuming, especially when there are over 100 forms to print each day. Furthermore, the reconciliation options for controlled copies are limited and do not adequately support proper reconciliation once a document has been executed. Review collected by and hosted on G2.com.

I really appreciate the interconnectability of MasterControl Quality Management System. It allows me to see different quality events all tied together, which makes it easier to find root causes. The setup was fairly easy and everything just works well. Review collected by and hosted on G2.com.

They improve it constantly. We have never had to ask for improvements. Review collected by and hosted on G2.com.

The most favorable aspect of the MasterControl Quality Management System is that it can be easily customized and it allows for the easy creation of many AI tools. These features are easy to use, which is satisfying. Review collected by and hosted on G2.com.

There is none. Review collected by and hosted on G2.com.

Doc’s & Training Modules make it simple for us to keep our users up to date on the latest docs and keep their training current. Configuration is user-friendly for a business owner, only requiring a basic knowledge of systems but doesn't require any coding knowledge/experience. Review collected by and hosted on G2.com.

The Doc’s and Training modules have not changed much in the past few years. It would be nice to see more focus on these products for enhancements to make processes run more efficiently. Review collected by and hosted on G2.com.

Capa dev FBS works well as a process management tool and functions reliably. Review collected by and hosted on G2.com.

The audit module isn’t very user-friendly and needs further refinement. Review collected by and hosted on G2.com.