CV
Carol V.
Mid-Market (51-1000 emp.)
"Maintenance Coordinator"
5/5
What do you like best about MasterControl Asset Excellence?

The tech support has been good. I also have a contact Chris Harte from Qualer who has been awesome with help when I needed it. I find it pretty easy to use compared to others. Review collected by and hosted on G2.com.

What do you dislike about MasterControl Asset Excellence?

When there are issues it might be nice to have a email or a notice on the main home page to let customers know? Review collected by and hosted on G2.com.

Verified User in Medical Devices
AM
Verified User in Medical Devices
Enterprise (> 1000 emp.)
"Qualer is a Powerful Software"
5/5
What do you like best about MasterControl Asset Excellence?

Qualer is a powerful tool for asset management, maintenance, and calibration that offers exceptional adaptability. Its versatility makes it ideal for a wide range of work situations, and its cost-effectiveness makes it one of the best CMMS software options available in the market. Compared to other CMMS programs I have used in the past, Qualer is remarkably user-friendly. Its administrative aspect is intuitive and easy to use, making it simple to perform basic tasks, such as adding users, updating data tables, and altering information. The training and follow-up support provided by Qualer's support team have been excellent. Review collected by and hosted on G2.com.

What do you dislike about MasterControl Asset Excellence?

Qualer's responce time has been known to be slow from time to time but I feel confident that based on previous convesations this item is being addressed for a better quality of life moving forward. Review collected by and hosted on G2.com.

Verified User in Biotechnology
UB
Verified User in Biotechnology
Enterprise (> 1000 emp.)
"Qualer is user friendly!"
5/5
What do you like best about MasterControl Asset Excellence?

Many aspects of Qualer are customizable to our needs. It is easy to filter assets and identify services that need to be performed. Easy to look up history and change logs. Review collected by and hosted on G2.com.

What do you dislike about MasterControl Asset Excellence?

Qualer is slow to load at times.

There are limits to customization; however, customer support is willing to hear feedback and ideas for future versions.

No inventory system for parts usage. Review collected by and hosted on G2.com.

Verified User in Biotechnology
UB
Verified User in Biotechnology
Small-Business (50 or fewer emp.)
"Great for tracking all equipment"
5/5
What do you like best about MasterControl Asset Excellence?

It is a simple way to track all your equipment and maintenance. Review collected by and hosted on G2.com.

What do you dislike about MasterControl Asset Excellence?

Search function could be better as it does not search all fields. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
AP
Verified User in Pharmaceuticals
Mid-Market (51-1000 emp.)
"Good CMMS"
4/5
What do you like best about MasterControl Asset Excellence?

Very intuitive software. The program has a ton of options, making customization to our processes easier than some competing products. Review collected by and hosted on G2.com.

What do you dislike about MasterControl Asset Excellence?

Lack of document control, i.e. version control, review/approval of documents within the program itself Review collected by and hosted on G2.com.

Kelly F.
KF
Kelly F.
Lab Technician
Small-Business (50 or fewer emp.)
"Dependable Asset Management System"
5/5
What do you like best about MasterControl Asset Excellence?

We thoroughly enjoy being able to eliminate our paper trail and become more electronic. Creating reports and viewing equipment service is easy and fast. We also enjoy receiving service reminders for calibrations and verifications. When you have a whole laboratory of equipment, it is nice to have an automatic reminder so a service is not missed. Review collected by and hosted on G2.com.

What do you dislike about MasterControl Asset Excellence?

I would like to see the function of a mass sign-off on work orders. Ideally, it would be nice to have a "Reviewed" button that sends the work order to a "Sign-off" area. Once all work orders are reviewed, a sign-off button could be clicked that will authorize all work orders within that file. Review collected by and hosted on G2.com.

JM
Joelle M.
Lab analyst
Small-Business (50 or fewer emp.)
"Keeps track of everything we need!"
4/5
What do you like best about MasterControl Asset Excellence?

I like that we can add all assets necessary for the business Review collected by and hosted on G2.com.

What do you dislike about MasterControl Asset Excellence?

It is difficult to navigate at first with what seems like a lot of extra buttons we never use. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
UB
Verified User in Business Supplies and Equipment
Small-Business (50 or fewer emp.)
"Very nice online asset management system"
3.5/5
What do you like best about MasterControl Asset Excellence?

We no longer have to use paper charts in our lab due to Quaker. It keeps all of our information about our equipment online and organized. Review collected by and hosted on G2.com.

What do you dislike about MasterControl Asset Excellence?

The work orders don't generate automatically for us except for a few. Sometimes it combined equipment manuals from one asset in with another assets file. Review collected by and hosted on G2.com.

OS
Olga S.
Assistant Laboratory Manager
Mid-Market (51-1000 emp.)
"Very useful capabilities!"
5/5
What do you like best about MasterControl Asset Excellence?

As an asset owner and calibration provider, Qualer makes it easy to manage assets and work orders on one platform with customization specific to our field. Review collected by and hosted on G2.com.

What do you dislike about MasterControl Asset Excellence?

Loading time could improve when setting specific filters. Review collected by and hosted on G2.com.

Verified User in Environmental Services
IE
Verified User in Environmental Services
Small-Business (50 or fewer emp.)
"Qualer for everyone"
4/5
What do you like best about MasterControl Asset Excellence?

Completing daily tasks is all online and takes away paper forms. Review collected by and hosted on G2.com.

What do you dislike about MasterControl Asset Excellence?

Qualer is occasionally slow to load and freezes. Review collected by and hosted on G2.com.