AF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

11/17/2015

"A great resource for emailing directly from Sales Force"

4/5

What do you like best about MassMailer?

Ease of use. Very similar to actual Mass Email feature from SalesForce. Review collected by and hosted on G2.com.

What do you dislike about MassMailer?

The customer service availability. Limited times to get a live person on the phone. Review collected by and hosted on G2.com.

Recommendations to others considering MassMailer:

Make sure to have all your questions answered during set up. Changing system around can be complicated after setup if you're not familiar with MassMailer. Review collected by and hosted on G2.com.

What problems is MassMailer solving and how is that benefiting you?

The main benefit from MassMailer is being able to send thousands of emails directly from SalesForce. Review collected by and hosted on G2.com.

EH

Verified User in Hospitality

Enterprise (> 1000 emp.)

1/11/2016

"Great value at an amazing price that's easy to implement and manage"

4/5

What do you like best about MassMailer?

It's easy to setup, easy to manage and can be handed off to teams within the organization without IT intervention. It's also inexpensive and you have real insight into what your spending. Review collected by and hosted on G2.com.

What do you dislike about MassMailer?

I'm always looking for a vendor to do more, would like to see more features, integrations and management tools. Review collected by and hosted on G2.com.

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/30/2015

"Adequate"

2/5

What do you like best about MassMailer?

It integrates with Salesforce and logs activity when an email is sent. Review collected by and hosted on G2.com.

What do you dislike about MassMailer?

If there are duplicates, it will send multiple emails, instead of just one.

There were a few times, where updates were made to the app, and I wasn't notified, and I had to troubleshoot why it wasn't working correctly.

The Views in Salesforce don't always work all the time. I.e. you can't have more than 9 items in the Filter Logic or nothing will show up, the fields aren't in alphabetical order so they are really hard to find, etc.)

You have to use a third party to integrate with SF. Review collected by and hosted on G2.com.