# Martello Vantage DX Reviews **Vendor:** Martello **Category:** [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem) **Average Rating:** 4.7/5.0 **Total Reviews:** 10 ## About Martello Vantage DX Martello Vantage DX is the only Experience Management Solution purpose-built for Microsoft Teams and Office 365. IS MICROSOFT TEAMS DOWN? Know instantly which users are impacted, in which locations and who is responsible. Vantage DX transforms Microsoft Teams call performance data into monitoring insights. This allows you to detect, alert, and help prioritize all Teams issues. Whether at the user, location, network or tenant level. UNDERSTAND IN SECONDS THE ROOT CAUSE OF A MICROSOFT TEAMS OR MICROSOFT 365 ISSUE Martello Vantage DX constantly analyzes network quality from end-to-end, between your critical locations and users and Microsoft cloud services. This allows you to pinpoint exactly where any latency is introduced and who owns a Teams, SharePoint, OneDrive, Exchange, or Office Web app network quality issue. DETECT PERFORMANCE PROBLEMS IN REAL-TIME AND PREVENT ANY SERVICE DISRUPTIONS Martello Vantage DX immediately detects any Microsoft Teams slowness and Microsoft 365 service issues, giving you the information you need to fix these problems before they affect your business productivity. Synthetic transactions tests the entire set of Microsoft Modern Workplace features – including Teams, OneDrive, Exchange, SharePoint, Office Web Apps, Azure AD Connect, ADFS and more – on a 24/7 basis, from all your critical locations. MAXIMIZE OFFICE 365 AND MICROSOFT TEAMS ROI - Reduce mean time to repair (MTTR) and associated costs for any Microsoft 365 issue - Increase business productivity by ensuring the best quality of service - Lower total cost of ownership (TCO) while increasing user satisfaction ## Martello Vantage DX Pros & Cons **What users like:** - Users appreciate the **implementation ease** of Martello Vantage DX, facilitating smooth integration with Microsoft Teams. (4 reviews) - Users value the **effective monitoring** capabilities of Martello Vantage DX for optimizing Microsoft Teams call quality and network health. (4 reviews) - Users value the **excellent customer support** from Martello Vantage DX, highlighting their knowledgeable and helpful team. (3 reviews) - Users value the **easy integrations** with Microsoft Teams and PSA systems, enhancing overall customer support and service management. (3 reviews) - Users value the **detailed analysis** capabilities of Martello Vantage DX, enhancing their understanding of O365 processes. (2 reviews) - Users value the **ease of use** of Martello Vantage DX, simplifying integration and monitoring for improved call quality. (2 reviews) - Features (2 reviews) - Useful (2 reviews) - Cybersecurity (1 reviews) - Easy Monitoring (1 reviews) **What users dislike:** - Users desire a more integrated approach as the **segregation between platform and gizmo config** complicates deployment and management. (1 reviews) - Users find the **cost of Martello Vantage DX** to be a significant downside, but acknowledge its value. (1 reviews) - Users find the **learning curve steep** for creating queries, requiring time and effort to become proficient. (1 reviews) ## Martello Vantage DX Reviews ### 1. Increase your value as an MSP with Martello's DX Vantage Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Robert H. | Senior VIce President of Cloud Stratgey, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Martello Vantage DX?** The Martello Vantage DX platform offers a comprehensive and proactive approach to managing clients' Microsoft 365 environments. Its seamless integration with your PSA system enhances the customer experience and support services. Easy to implement and highly valuable, Vantage DX is frequently utilized by your service desks to meet client needs. Moreover, the Martello team is highly regarded as a great partner to work with, from top to bottom. **What do you dislike about Martello Vantage DX?** Have not experienced any downsides to date **What problems is Martello Vantage DX solving and how is that benefiting you?** Vantage DX provides proactive issue detection along with enhanced monitoring and visibility within the Microsoft 365 environment. This enables LDI Connect to build stronger partnerships with our clients by delivering proactive, faster resolutions and maintaining more consistent communication. ### 2. Platform is great, the team is even better! **Rating:** 4.5/5.0 stars **Reviewed by:** Justin F. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Martello Vantage DX?** The insights on call quality are great, it has been a great addition to our Teams Voice offering. **What do you dislike about Martello Vantage DX?** The segmentation between the normal platform and the gizmo config being seperate, wish they were combined for easier deployment and management **What problems is Martello Vantage DX solving and how is that benefiting you?** It is helping us triagulate network issues and poor calls of VIP users for our customers so we can remediate them. ### 3. Powerful and robust tools to monitor call and network performance **Rating:** 4.5/5.0 stars **Reviewed by:** Julia S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Martello Vantage DX?** Easily solve problem that lowering call quality on Microsoft Teams Phone Calling Plans. Call center is ciritical for us to connect and provide support for customer and clients. Quick implementation process that connect features between Martello and Office 365. **What do you dislike about Martello Vantage DX?** I have not experince anything to dislike about this platform. It maybe confusing on the first initial contact after onboarding, but that is the only one experience that I had. **What problems is Martello Vantage DX solving and how is that benefiting you?** Scalability ability to integrate and analyzed our phone call program has improve our call center effectiveness in responding to call support. Easy to navigating betweem tools to find problem and issues with the operation. ### 4. Reliable chooice to manage and analyze network performance **Rating:** 4.5/5.0 stars **Reviewed by:** Merrie L. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Martello Vantage DX?** I have use Martello Vantage DX frequently to monitor and analyze network connection health for our Office 365 application. Unified all call and communication medium controller on one platform. Microsoft Team Phone PSTN call quality measurement controller is easy to view the data insigth. **What do you dislike about Martello Vantage DX?** I have no dislike or hate with this platform. It does yielded the best result so far from other platform solutions that I have use. **What problems is Martello Vantage DX solving and how is that benefiting you?** Help to make Team meeting call quality on the top performance with the lowest network interruptions. End-to-end data visibility that help to analyze and measure call performance. ### 5. Simple fix for our Microsoft Team call problem **Rating:** 4.5/5.0 stars **Reviewed by:** Suhaidi H. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Martello Vantage DX?** Analyzed and find network problem to optimized Microsoft Team Call. Pevent outages with the network to have a smooth call experience on the call session. Make sure to have the best performace with Microsoft application and make it easy to implement. **What do you dislike about Martello Vantage DX?** No dislike so far. Have use it for two years and has solve many SaaS slow performance problem. **What problems is Martello Vantage DX solving and how is that benefiting you?** Collect, combine and analyze call data to find the best setting to a flawless network operation. Not only relied on support ticket by user to monitors network performance. Monitors Team direct routing. ### 6. Modern Microsoft Exchange monitoring solution **Rating:** 4.5/5.0 stars **Reviewed by:** Borhan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Martello Vantage DX?** Solve issues of hybrid deployment and configuration of Microsoft Exchange. Monitors email service and securing any cybersecurity risk that might happen to the server. Easy tools provided to integrate between HealthSet and Backpressure events. **What do you dislike about Martello Vantage DX?** Nothing that we dislike with this platform. Setup process is easy as the support team is very helpful in supporting us for the configuration works. **What problems is Martello Vantage DX solving and how is that benefiting you?** Monitor email status, from email delivery rate to email que. Real-time notification on server health statues. Handle all email certification and authentication process for ADFS. ### 7. Perfecting Microsoft Team meeting quality **Rating:** 4.5/5.0 stars **Reviewed by:** Raissa S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Martello Vantage DX?** The best about Martello Vantage DX are mainly because of the easiness of integration with Microsoft Team to produce better call quality. Keeping a close monitoring is easy and has us to quickly assesing problem and fault with the equiepment. Various features is available to support streamline implementation. **What do you dislike about Martello Vantage DX?** I have no issues or dislike while operating Martello Vantage DX. For now, it is one of our critical software for business operations. **What problems is Martello Vantage DX solving and how is that benefiting you?** To troubleshoot proces and monitoring network for our communication and calls quality. AudioCodes SBC give us an advantages on reporting and analytics of our communication reports. ### 8. MS Teams + network analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Martello Vantage DX?** Ability to drill down on poor Teams calls; Diagnosing hardware/network/accessory causes; Visibility of network trouble spots **What do you dislike about Martello Vantage DX?** Only downside is cost, but nothing good is cheap, right? **What problems is Martello Vantage DX solving and how is that benefiting you?** VDX helped us diagnose of our offices that had ISP issues. ### 9. Big Help for Administrators **Rating:** 5.0/5.0 stars **Reviewed by:** peter j. | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Martello Vantage DX?** No other product gives more detailed information about all O365 processes. Support in case of problems and during implementation is very good **What do you dislike about Martello Vantage DX?** Creating queries is not really easy, takes some time to learn **What problems is Martello Vantage DX solving and how is that benefiting you?** For all O365 related issues ### 10. Clear and precise, a useful tool for monitoring! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Martello Vantage DX?** They provide great support on their products, with knowledgable staff to assist with queries. It provides in-depth data to anaylse your data. **What do you dislike about Martello Vantage DX?** The training material could be expanded further going more into depth of the queries, which are one of its most useful features. **What problems is Martello Vantage DX solving and how is that benefiting you?** We can determine issues and be proactive in our approach to resolving them. The tools it provides will keep things running smoothly. - [View Martello Vantage DX pricing details and edition comparison](https://www.g2.com/products/martello-vantage-dx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+05%3A22%3A08+-0500&secure%5Bsession_id%5D=9fdd8134-aba1-459d-a6f9-e4b21ab95ad2&secure%5Btoken%5D=bf7145f503ef001f40881088d97e0223ab4967b1590285490e89bb1316dcdbe4&format=llm_user) ## Martello Vantage DX Integrations - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) ## Martello Vantage DX Features **Experience** - Real-Time Monitoring - Session Replay - Behavioral Analysis **Agentic AI - Digital Experience Monitoring (DEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Content Management - Alerts - Budget Analysis **Performance** - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring ## Top Martello Vantage DX Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews) - [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) - 4.3/5.0 (795 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews)