The customer service. The Maropost team has been by our side since day one helping implement new strategies, increase our inbox percentage, and just listen to our feedback. Not to mention the product just works - you really can't go wrong when choosing Maropost! Review collected by and hosted on G2.com.

Reporting could be a bit neater, but they're always implementing new features! I can't complain. Review collected by and hosted on G2.com.

Working with Maropost from the start was a breath of fresh air. Yes, it takes a bit of time to learn the platform and get everything setup and established. But, after that learning curve and implementation time the payoff is far improved deliverability. If you're someone who protects your email reputation and expects your delivery rate to reflect those efforts than Maropost is the solution. There are quite a few features we use (campaign automations, custom segments, behavior based lists, etc...) and many we don't. There's a lot of flexibility and power. Review collected by and hosted on G2.com.

The platform itself is not difficult to learn but it also probably doesn't have the most up-to-date UI. Sometimes new features/upgrades take a while to get implemented. Review collected by and hosted on G2.com.

Since we've switched to Maropost, we've made good use of all the tools they have available. What's the best is there INSTANT chat-based customer support. I've had their team happily review my automation with me and it ensures our email campaigns go off without a hitch. Review collected by and hosted on G2.com.

Some of their interface is quite dated and their search functionality is limited (just try searching your emails for specific content for example. I'd also like to see easier test functionality (like the ability to easily send a test email to just yourself instead of having to build a test contact list and then send to THAT, Review collected by and hosted on G2.com.

Their support staff is incredible. They are there every step of the way, no matter how many questions we have, or how detailed or technical the questions are, they will always track down the answers! Review collected by and hosted on G2.com.

It is more expensive then other providers. But you really do get what you pay for. If you want the best, you have to pay for the best. Review collected by and hosted on G2.com.

My favorite thing has been the one on one attention your customer service team and deliverability engineers have given my account. We're not the biggest company but you guys make us feel like we are. That's something I didn't expect since everyone says their CS is amazing but very few really is. Review collected by and hosted on G2.com.

The pricing is not for faint of heart. But if you have a solid email list then you could possibly make that up right away because of the bump in deliverability that you'll see. Review collected by and hosted on G2.com.

Being relatively easy to use, Maropost is also easy to train other members of our team on. It's also very easy to pull in different lists and create separate journeys as we often will add a one off cadence on top of a five-step cadence. As we often have to change the copy following a change in the agenda, it's very easy to revise the copy and upload the new one. Review collected by and hosted on G2.com.

We have run into some issues with people uploading the incorrect list to Maropost while this is mostly human error, it would be great if there is a safeguard here to protect us. Review collected by and hosted on G2.com.

Maropost's Customer Service is included in your program and 2nd to none. So helpful to have trusted partners that feel like an extension of your team. Review collected by and hosted on G2.com.

I find the chat feature, the content editor, and the deliverability dashboard to be the most helpful features. I think the automations could be a little easier to setup. Review collected by and hosted on G2.com.

First off, getting to the inbox. Secondly, they have alway helped keep our reputation high. When you through in automation, Maropost is the best. Review collected by and hosted on G2.com.

Well, I can't say I dislike anything but if I was to pick something, I'd say their feature selection is too large. Crazy to call that a dislike though. Review collected by and hosted on G2.com.

I like it because it is easy to send emails to customers in magnitude and in an orderly manner. It is also able to show a healthy preview to customers of how the email manifests itself. Your support is authentic, such customer service helps us stay connected always with the experts of the program. I can do test option A and B in an excellent way; get involved in great processes to make a summary of email overlap, something that I greatly appreciate. Review collected by and hosted on G2.com.

I don't like the tool dragging and dropping be bit complicated; They need to improve in this aspect because bothers that to be somewhat complicated in terms of daily use. And this tool is used very recurrently. Not only this aspect bothers me. Sometimes there are login errors, maybe it is some error in the software in general. Review collected by and hosted on G2.com.

Maropost provides a good amount of analytics for emails sent, their support is consistent and easily accessible and their WYSIWYG functionality for emails and landing pages works relatively well. They're quick to add features (so make sure you utilize the 'request a feature' forum). Once you get the hang of things it's pretty easy to create anything you want. Review collected by and hosted on G2.com.

The UX isn't great. It takes a while to get used to some of the navigation, and there are some ongoing annoyances that don't impact overall functionality, but are frustrating. Everything needs to be scheduled in EST, and when creating lists/content/campaigns what you're creating will go t the main parent folder and not into the folder you're currently working in. It's also important to note that all 'Lists' are subscriptions, so when your contact goes to their 'manage preferences' page they can see all of the lists they're enrolled in, so make use of segmentation rather than multiple list uploads if you can. Review collected by and hosted on G2.com.